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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6282 Views

0 replies

7 likes

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No me aparece la opción de almacenar

Hola! No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la opción. Tambien quite la memoria y la volví a colocar y nada,...

Newbie

Hola!   No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la o...

861 Views

0 replies

2 likes

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démarrage demande compte premium

Bonjour, Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SPOTIFY me répond que seul les comptes premium peuvent le fair...

Casual Listener

Bonjour,   Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SP...

417 Views

0 replies

0 likes

Android
Pubnotbegin
pubquinedémarrepas
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Web Player prompted stops music and switches playlist

Hi all, When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a different playlist, nothing I have ever listened to. The most annoyin...

Newbie

Hi all,   When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a...

Joe

Community Legend

352 Views

1 replies

0 likes

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Spotify Connect plays only one track on connect device then reverts back to original device

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...

Regular

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...

288 Views

0 replies

0 likes

bug
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Album art doesn't show for synced local files

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...

Newbie

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...

414 Views

0 replies

1 likes

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Superuser Contribution Spotify shuts down when playing music

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down myself, but to no avail.. What else could I try? Thanks AWK

Casual Listener

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying..  I have reinstalled the ap, cleared the cache, shut the ap down mysel...

Aimee_T

Roadie

331 Views

1 replies

0 likes

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Superuser Contribution Equalizer not in settings!

So I got a new phone (LG k20) and downloaded the spotify app. I can't find the equalizer under the settings and its driving me crazy I can't fine tune the music. I had no problem in my previous galaxy s6. Is it somewhere else or is there a bug?

Newbie

So I got a new phone (LG k20) and downloaded the spotify app. I can't find the equalizer under the settings and its driving me crazy I can't fine tune the music. I had no problem in my previous galax...

wlharris1958

Regular

1493 Views

4 replies

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Offline Mode: Freezing on songs I haven't downloaded??

Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Quite frustrating when you're on the highway and can't do anyt...

Newbie

Hey folks,   On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Qu...

469 Views

0 replies

1 likes

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Solved!!Superuser Contribution Audio lagging on Huawei P9 Plus

Im having trouble with lagging\skipping, it started suddenly and it goes away after 30 sec to a minute. But it is really annoying, and did not have this problem earlier. Tried to delete cache and redownloaded songs, same result.

Casual Listener

Im having trouble with lagging\skipping, it started suddenly and it goes away after 30 sec to a minute. But it is really annoying, and did not have this problem earlier.   Tried to delete cach...

Krisj2k

Casual Listener

1764 Views

5 replies

0 likes

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Phone ap not syncing a couple of songs

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play without issue. I have uninstalled the ap and reins...

Casual Listener

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play...

Joe

Community Legend

451 Views

3 replies

0 likes

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Multiple song queue bug

Whenever checking a song on the left, for adding it to the queue, if you keep scrolling until said song is not on the screen anymore, it'll uncheck it and remove the "remove or add to queue" bar at the bottom. Just letting you know!Btw Nexus 6P Oreo ...

Casual Listener

Whenever checking a song on the left, for adding it to the queue, if you keep scrolling until said song is not on the screen anymore, it'll uncheck it and remove the "remove or add to queue" bar at t...

7r4v1s

Casual Listener

407 Views

1 replies

2 likes

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Songs keep restarting or skipping on their own

I'm seeing a few threads with similar problems... After being a Spotify customer for over a year now just the past week songs have been restarting on their own 30-40 seconds in. Also songs are skipping to next or back on the play list randomly withou...

Newbie

I'm seeing a few threads with similar problems... After being a Spotify customer for over a year now just the past week songs have been restarting on their own 30-40 seconds in. Also songs are skippi...

Kendalllicht

Casual Listener

671 Views

1 replies

0 likes

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Storage

So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is that related to how much storage I have on Spotify...

Casual Listener

So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is...

Joe

Community Legend

361 Views

1 replies

0 likes

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Can't start spotify on my smartwatch when spotify is in offline mode?

I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't start up the app when it's in offline mode though,...

Visitor

I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't...

Joe

Community Legend

463 Views

1 replies

0 likes

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Spotify taking up internal storage even if deleted.

I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, not the solution unfortunately). So, Spotify will save to my SD-Ca...

Regular

I have had storage problems with spotify since i first used it on a smartphone which dates years back.    Currently i have figured out exactly what seems to be the problem (the symptoms, ...

415 Views

0 replies

5 likes

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(Android) Spotify Cutting Out Randomly

Hey all. So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the song is just silent. I noticed that this seems to only happen...

Regular

Hey all.   So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the s...

ioondidon

Casual Listener

59677 Views

24 replies

19 likes

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Spotify Sync Problem after force stop

HiI have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs are still present in my SD Card but spotify seems to have ...

Newbie

Hi I have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs ar...

Joe

Community Legend

279 Views

1 replies

0 likes

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Superuser Contribution Can't Turn off Spotify

I have a Samsung S5 Neo and an update rolled out recently that causes spotify player to show up in the lock screen. The problem with this is if you hit play while it's locked it starts playing. I prefer to have my sound completely muted unless I am e...

Casual Listener

I have a Samsung S5 Neo and an update rolled out recently that causes spotify player to show up in the lock screen. The problem with this is if you hit play while it's locked it starts playing. I pre...

Karede

Casual Listener

6511 Views

2 replies

1 likes

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Unwanted playlist web player android

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.

Casual Listener

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following. 

Joe

Community Legend

638 Views

3 replies

0 likes

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Me siguen cobrando

El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?

Newbie

El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué? 

236 Views

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