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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Kesha's songs won't play

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won't play.

  • Newbie
  • Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won...
  • Joe
  • Community Legend
  • 561 Views
  • 6 replies
  • 0 likes
  • 561 Views
  • 6 replies
  • 0 likes

Share song stopped working Android 8.0 October 5 update Spotify 8.4.21.508

My Google Pixel Android 8.0 device took October 5 update last night. Now when I try to use the Share option from ... to share a song to a friend, the music stops playing and I'm returned to the Home screen. Can someone assist? I've already tried unin...

  • Regular
  • My Google Pixel Android 8.0 device took October 5 update last night. Now when I try to use the Share option from ... to share a song to a friend, the music stops playing and I'm returned to the Home ...
  • madlive
  • Casual Listener
  • 2208 Views
  • 8 replies
  • 3 likes
  • 2208 Views
  • 8 replies
  • 3 likes

Organize messageboard

The messageboard in here is a total mess. Am I supposed to browse through 640 threads only in Android section? madness. Why aren't there mandatory sub-categories? Even only 5 or less categories would help a lot. What is the definition of 'Labels' and...

  • Regular
  • The messageboard in here is a total mess.   Am I supposed to browse through 640 threads only in Android section?  madness.   Why aren't there mandatory sub-categories? Even only 5...
  • Joe
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotfy not loud enough? Too quiet! Help

Hey So I have Spotify Premium which I use on my Mac and Android phone. I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downloaded on my phone. It's funny though because when the other gal pl...

  • Newbie
  • Hey   So I have Spotify Premium which I use on my Mac and Android phone.  I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downl...
  • aquallnite
  • Newbie
  • 6742 Views
  • 7 replies
  • 1 likes
  • 6742 Views
  • 7 replies
  • 1 likes

Solved!! Android App stürzt unregelmäig ab

Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Internet zugreifen (Ich nutze es gleichzeitig mit Google ...

  • Regular
  • Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Intern...
  • epicvision
  • Regular
  • 18942 Views
  • 2 replies
  • 1 likes
  • 18942 Views
  • 2 replies
  • 1 likes

Songs are not downloaded anymore

After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day. I download the songs for offline listening, but after closing the app the songs are not downloaded anymore. Funny thing is, is that on my SD c...

  • Newbie
  • After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day.    I download the songs for offline listening, but after closing the app the so...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Solved!! CAN'T PLAY SPOTIFY MUSIC ON BOSE

Suddenly I cannot play any of my spotify music on my Bose. Both Bose and spotify apps are up to date and connected to our wifi. Other family have no problem with their music, it only affects me! I have uninstalled and re-installed both apps several t...

  • Casual Listener
  • Suddenly I cannot play any of my spotify music on my Bose. Both Bose and spotify apps are up to date and connected to our wifi. Other family have no problem with their music, it only affects me! I ha...
  • EndeavourMorse
  • Casual Listener
  • 4603 Views
  • 2 replies
  • 0 likes
  • 4603 Views
  • 2 replies
  • 0 likes

Artist/Song/Album (etc?) Radios on Android Auto

Any way of playing them? (I use them an awful lot through the app on my phone, and it would be awesome to be able to use them similarly in my shiny new car)

  • Casual Listener
  • Any way of playing them? (I use them an awful lot through the app on my phone, and it would be awesome to be able to use them similarly in my shiny new car)
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Dowloaded music doesn't appear under albums/artists

I have managed to successfull download and save several albums that all appear under my Playlists. However, only some of them - and not always the same ones - appear under my lists of Albums or Artists. Does anyone know how I can solve this?

  • Newbie
  • I have managed to successfull download and save several albums that all appear under my Playlists. However, only some of them - and not always the same ones - appear under my lists of Albums or Artis...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

1 song

Lately spotify plays one song then stops, i cant play another cause it tells me i need premium if i want ad free music? The app has been down for 10 + hours on my phone. Then other times it plays 30 seconds of a song then stops..mmkaay. hey its free ...

  • Newbie
  • Lately spotify plays one song then stops, i cant play another cause it tells me i need premium if i want ad free music? The app has been down for 10 + hours on my phone.  Then other times it pla...
  • jmdesin892
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

No longer available to download songs in my SD Card

I´ve just opened the app and I realized all my downloaded songs had been deleted. I downloaded them again and all the music was being storaged in my device memory. Now I realized there is no option for moving them to a SD Card. Why? Is it because of ...

  • Casual Listener
  • I´ve just opened the app and I realized all my downloaded songs had been deleted. I downloaded them again and all the music was being storaged in my device memory. Now I realized there is no option f...
  • idem2lyon
  • Newbie
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Music/Playlists Downloading Randomly on Cellular

A few times now i've experienced my Spotify app (on android) will suddenly start updating and downloading a load of playlists when i am off Wifi (using a 4G connection) even through my settings have "Download using cellular" set to Off. Last month, a...

  • Newbie
  • A few times now i've experienced my Spotify app (on android) will suddenly start updating and downloading a load of playlists when i am off Wifi (using a 4G connection) even through my settings have ...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

OASIS' albums cant be played

I have all the available albums downloaded on my s7, but cant manage to play them. It happen only with oasis' albums, whether they are downloaded or not, online or offline...My friends can easily play this music, so I cant really figure out whats goi...

  • Newbie
  • I have all the available albums downloaded on my s7, but cant manage to play them. It happen only with oasis' albums, whether they are downloaded or not, online or offline...My friends can easily pla...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Can't download music to SD card

I can't get Spotify to download music to my SD card and am running out of options. I've tried uninstalling and reinstalling Spotify as well as deleting downloaded music and moving com.spotify.music folder from internal storage to SD card - this gives...

  • Newbie
  • I can't get Spotify to download music to my SD card and am running out of options. I've tried uninstalling and reinstalling Spotify as well as deleting downloaded music and moving com.spotify.music f...
  • daisey
  • Music Fan
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Can't listen to certain songs

I can't listen to songs that i've been able to hear before. My husband can listen to these songs. I have spotify premium.

  • Newbie
  • I can't listen to songs that i've been able to hear before. My husband can listen to these songs. I have spotify premium.
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Android App extremely glitchy

I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses my songs. I know it's not my connection, because I ...

  • Music Fan
  • I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses ...
  • Tommaniacal
  • Music Fan
  • 3191 Views
  • 8 replies
  • 1 likes
  • 3191 Views
  • 8 replies
  • 1 likes

Unable to play certain Artists

Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are featured on play. These are all major artist such as Fu...

  • Newbie
  • Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are feat...
  • Ryan445
  • Newbie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Storage Issue

I was short on storage for an Android update, so instead of deleting some albums, I uninstalled the whole app. But then it just freed the amount of storage taken by the app itself, not the songs. I couldn't find the files to manually delete them. (Th...

  • Casual Listener
  • I was short on storage for an Android update, so instead of deleting some albums, I uninstalled the whole app. But then it just freed the amount of storage taken by the app itself, not the ...
  • lucashlamy
  • Casual Listener
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Home Screen not loading

Hey everyone, So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went wrong. That didn't work. Please have another go." The rest of...

  • Newbie
  • Hey everyone,   So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went w...
  • 881 Views
  • 0 replies
  • 8 likes
  • 881 Views
  • 0 replies
  • 8 likes