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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5508 Views

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Superuser Contribution Something went wrong issue fixed

For months I had on my Smartphone with SD card on which I stored off-line Spotify songs problems.All menues started up very slowly, giving me the green turning wheel which ended most of the times with " something went wrong". Most of the times I had ...

Visitor

For months I had on my Smartphone with SD card on which I stored off-line Spotify songs problems. All menues started up very slowly, giving me the green turning wheel which ended most of the times w...

Aimee_T

Roadie

514 Views

1 replies

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Student Error

Today I'm decided to buy spotify student premium on Turkey and I wrote my ininal but im bot a highschool student and I want exit the page but spotify pay me 6,99 TRY

Newbie

Today I'm decided to buy spotify student premium on Turkey and I wrote my ininal but im bot a highschool student and I want exit the page but spotify pay me 6,99 TRY

251 Views

0 replies

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Solved!! Volume locked to 100% or mute irrespective of media volume

This issue appears to be exclusive to the Spotify app -- system sounds, the basic Samsung music app and YouTube all properly adjust the volume. I have tried two clean installs with no success, and have taken care to also remove / disable all equalise...

Casual Listener

This issue appears to be exclusive to the Spotify app -- system sounds, the basic Samsung music app and YouTube all properly adjust the volume. I have tried two clean installs with no success, and ha...

EnricoDandolo

Casual Listener

1307 Views

2 replies

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Superuser Contribution Issue with download music

Hi! I've got a problem with the "Download music" premium function, because when I download it, it appears like non-downloaded un a few days. The first two or three days, it works well but before that, it appears like the beginning. I've become premiu...

Newbie

Hi! I've got a problem with the "Download music" premium function, because when I download it, it appears like non-downloaded un a few days. The first two or three days, it works well but before that...

Aimee_T

Roadie

407 Views

1 replies

0 likes

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Spotify stutters on samsung gear fit 2

Dear, When playing a spotify playlist on the samsung gear fit 2 the music stutters. It doesn't matter if it is connected through WiFi, online/offline mode (playlist is downloaded) or which bluetooth devices (headphones or soundbar). I went through th...

Newbie

Dear,   When playing a spotify playlist on the samsung gear fit 2 the music stutters. It doesn't matter if it is connected through WiFi, online/offline mode (playlist is downloaded) or which b...

JacDeJac

Newbie

3610 Views

8 replies

11 likes

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Superuser Contribution Modo sin conexión

Buenos días,Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispositivo.No puedo escucar mi música cuando no tengo acc...

Newbie

Buenos días, Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispo...

QueFlashas

Casual Listener

17475 Views

2 replies

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Solved: Stream directly to smartwatch

So I am a new user of Spotify. I am however a highly skilled IT technician. It took me all day to figure this out and several chats with Spotify Help. none of which knew how to do it. I chose Spotify because it said it was possible to stream to a sma...

Newbie

So I am a new user of Spotify. I am however a highly skilled IT technician. It took me all day to figure this out and several chats with Spotify Help. none of which knew how to do it. I chose Spotify...

Underkoba

Visitor

4679 Views

1 replies

1 likes

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Profile Picture issues

(Okay so I've been linked to my Facebook for at least 2/3 months)So I changed my Facebook profile picture, and it's showing the change in the website and not the app

Newbie

(Okay so I've been linked to my Facebook for at least 2/3 months) So I changed my Facebook profile picture, and it's showing the change in the website and not the app

Maxim

Spotify Star

368 Views

1 replies

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Slow Download

Hi, friends! I'm having a problem with the downloads! They are very slow! Can anyone help me with this?

Newbie

Hi, friends!     I'm having a problem with the downloads!  They are very slow!     Can anyone help me with this? 

416 Views

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Show my downloaded music in spotify?

Hi, is there a way to show my downloaded mp3 music in spotify music or vice versa?Thank you

Newbie

Hi, is there a way to show my downloaded mp3 music in spotify music or vice versa? Thank you

299 Views

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Superuser Contribution No internet but yet I can post this message. Says I off offline. Settings NOT set to offline. Drivin

Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.

Newbie

Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.

Aimee_T

Roadie

389 Views

1 replies

0 likes

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Can't listen to podcasts.

Podcasts won't even show up on mobile. For example, I have the "Science Friday" podcast in my library, but when i open my library up on mobile, it won't show up. Can someone help me?

Newbie

Podcasts won't even show up on mobile. For example, I have the "Science Friday" podcast in my library, but when i open my library up on mobile, it won't show up. Can someone help me?

1429 Views

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Account disabled

So this morning I went on my spotify account and I was signed off. I tried signing back in and change my password but it wouldn't send an email. When I did check my email it send my account was disabled for no reason. They sent my money back for my s...

Newbie

So this morning I went on my spotify account and I was signed off. I tried signing back in and change my password but it wouldn't send an email. When I did check my email it send my account was disab...

Joe

Community Legend

306 Views

1 replies

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Spotify tells me I'm not connected to the internet

Hey guys.I've been using Spotify Premium for a couple of months now, and it had been working just fine until a week ago. I noticed that when I was not connected to a WI-FI connection, the app would tell me that I was offline. I found it strange, but ...

Newbie

Hey guys. I've been using Spotify Premium for a couple of months now, and it had been working just fine until a week ago. I noticed that when I was not connected to a WI-FI connection, the app would...

Joe

Community Legend

313 Views

1 replies

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"Now playing" not accurate after gesture song change

Noticed this before but this time I decided to find out the cause. The problem: the "Now Playing" song at the bottom of the app or on lock screen is not the same as the song that is actually playing. If you select the song, it will take you to the co...

Newbie

Noticed this before but this time I decided to find out the cause.   The problem: the "Now Playing" song at the bottom of the app or on lock screen is not the same as the song that is actually...

337 Views

0 replies

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Spotify player disappeared from notification bar

Hi,I am the owner of Huawei P8 Lite and from some time (after update I think) I don't have spotify player on my notification bar and it is very uncomfortable. Do you have problem like that? Is there any solution to this problem? My current version of...

Newbie

Hi, I am the owner of Huawei P8 Lite and from some time (after update I think) I don't have spotify player on my notification bar and it is very uncomfortable. Do you have problem like that?&nb...

Joe

Community Legend

382 Views

1 replies

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Crackling between tracks

I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music on mobile data. Tried wiping data, cache, and a fre...

Gig Goer

I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music ...

348 Views

0 replies

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Spotify premium app not playing any songs

Hi, I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone. Device: OnePlus One A001ROM: Resurrection Remix 5.8.4 Android 7.1.2Spotify Version: 8.4.18.743 armV7 I have found nothing in the community or g...

Visitor

Hi,  I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone.   Device: OnePlus One A001 ROM: Resurrection Remix 5.8.4 Android 7.1.2 Spoti...

user-removed

Not applicable

440 Views

3 replies

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Is there a way to see how many times ive listened to a song.

A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.

Casual Listener

A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.

3229 Views

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Weird Buzzing and Dragging while playing music

I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the music stops for a few seconds. I checked other apps...

Newbie

I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the ...

546 Views

0 replies

0 likes

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