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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397457 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8503 Views

0 replies

7 likes

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Music stops when video plays

HelloSince a few days the musics stops when a video a or a gif plays. For example when I am on 9gag. Befor it was only on youtube and it was very usful and the music started playing again afterwards. Now This is gone.Is there a option to enable stopp...

Newbie

Hello Since a few days the musics stops when a video a or a gif plays. For example when I am on 9gag. Befor it was only on youtube and it was very usful and the music started playing again afterward...

970 Views

0 replies

0 likes

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Offline mode with wifi - wont let me browse songs

Hey thereJust got a Google Pixel 2. On my previous phone (iPhone 6) I was able to browse spotifys libraries in offline mode. I turned off the data to the app and used to just run it off my wifi. However, with my new phone I am unable to browse their ...

Newbie

Hey there Just got a Google Pixel 2. On my previous phone (iPhone 6) I was able to browse spotifys libraries in offline mode. I turned off the data to the app and used to just run it off my wifi. Ho...

234 Views

0 replies

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How to make a offline song become online song again

Hi,i was wondering.When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ?I'm close to reach 100% of the space in my phone so i need to know to start make some s...

Newbie

Hi,i was wondering. When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ? I'm close to reach 100% of the s...

268 Views

0 replies

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All my saved songs disapear

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist and a song that I know I saved it says it save , bu...

Casual Listener

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist ...

doom404

Newbie

511 Views

1 replies

0 likes

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Playlist not working

I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a kmfdm song that is not in the playlist.How do I get...

Casual Listener

I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a ...

Joe

Community Legend

392 Views

1 replies

0 likes

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Music not playing after I canceled premium account

So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and doesn't do anything. I tried turning off altogether...

Newbie

So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and ...

Joe

Community Legend

732 Views

3 replies

0 likes

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Enjoying your trip?

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com" Sucks.

Newbie

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com"   Sucks.

Joe

Community Legend

6447 Views

1 replies

0 likes

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Add support for Google ChromeCast

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with people having this same problem. Followe their instruc...

Newbie

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with peo...

443 Views

0 replies

1 likes

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Spotify is storing too much data on internal storage

Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run the app and play an album or playlists, I can see h...

Casual Listener

Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run ...

massalim

Casual Listener

10557 Views

7 replies

7 likes

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Spotify closes when i pause the music

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earphones, my phone plays what i have on my Samsung music...

Newbie

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earpho...

EliScott532

Newbie

6192 Views

2 replies

1 likes

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Daily mixes not updating

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

Newbie

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

462 Views

0 replies

0 likes

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Sporify continuously loading but nothind happens

After month of payong without any satisfaction I try to send a message here. I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show me the albums I like or the playlist Made. Impossible to look...

Newbie

After month of payong without any satisfaction I try to send a message here.   I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show m...

511 Views

0 replies

1 likes

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Solved!! Donde se guarda mi musica?

Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?

Casual Listener

Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?

lauritaa35

Newbie

527508 Views

35 replies

2 likes

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Spotify is slow

Hello, i have a probleme with my sportify application when i reinstall the app everything is fat and clean ... but after few days it turn slow as **bleep** ... not the application but the internet ... but i have high speed internet activated and over...

Regular

Hello, i have a probleme with my sportify application when i reinstall the app everything is fat and clean ... but after few days it turn slow as **bleep** ... not the application but the internet .....

LeoRager

Community Legend

1937 Views

11 replies

0 likes

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new phone, where did all my playlists go?

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account.I went from samsung galaxy 6 to 8

Newbie

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account. I went from...

Joe

Community Legend

442 Views

1 replies

0 likes

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  • 1 replies
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[Android][Browse] Spotify update error on Android

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled other apps on my device to free up some space. Howev...

Newbie

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled o...

405 Views

0 replies

0 likes

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Playlist not working

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also if I create a playlist it plays the first song the...

Casual Listener

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also...

343 Views

0 replies

0 likes

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Use music on spotify premium for YouTube videos is possible

I want tu use the music on spotify premium, for YouTube videos, and I dont no if is possivel...

Newbie

I want tu use the music on spotify premium,  for YouTube videos, and I dont no if is possivel... 

Bittencourt

Spotify Star

5574 Views

2 replies

0 likes

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10 gb en dos dias

Buenos días. Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 canciones me ha gastado 150mb.Por favor, esto es insostenible,...

Casual Listener

Buenos días.   Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 ca...

sauga

Casual Listener

554 Views

1 replies

0 likes

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Spotify Codes Don't Display

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

Visitor

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

407 Views

0 replies

0 likes

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