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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42003 Views
  • 65 replies
  • 25 likes
  • 42003 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877711 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877711 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26300 Views
  • 4 replies
  • 0 likes
  • 26300 Views
  • 4 replies
  • 0 likes

Random pauses

Hi there!I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there.I have the Elephone S8. Thanks!Alex

  • Casual Listener
  • Hi there! I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there. I have the Ele...
  • Arroganto
  • Casual Listener
  • 6207 Views
  • 3 replies
  • 0 likes
  • 6207 Views
  • 3 replies
  • 0 likes

Downloading albums/playlists on just one device ?

I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads it on my phone. Is there an option to download some...

  • Newbie
  • I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads ...
  • Joe
  • Community Legend
  • 3900 Views
  • 3 replies
  • 0 likes
  • 3900 Views
  • 3 replies
  • 0 likes

Free spotify with purchase of new phone

Hello, i started a premium account about a year ago and have built up quite a collection of music. My phone just died a month and a half ago and i had to purchase another one. My new phone contract came with 6 months free spotify, but for some reason...

  • Newbie
  • Hello, i started a premium account about a year ago and have built up quite a collection of music. My phone just died a month and a half ago and i had to purchase another one. My new phone contract c...
  • Joe
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Search in offline mode

Hi I just wonder if you can in some way search in my offline list or sort it( artist ,name of the CD and some on ) like on the computer ? It would be vary handy cause my playlist is 1000+ and its hard as hell when you want 1 song and you can't search...

  • Newbie
  • Hi I just wonder if you can in some way search in my offline list or sort it( artist ,name of the CD and some on )  like on the computer ?  It would be vary handy cause my playlist is 1000+...
  • kiwidoc
  • Music Fan
  • 1531 Views
  • 8 replies
  • 9 likes
  • 1531 Views
  • 8 replies
  • 9 likes

Spotify Slow/Freezing - Playlists wont stay synced with my Samsung 128gb Evo+ Micro SD with Sony XZ1

Hi Everyone,I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and take them around with me. Since Spotify has been using ...

  • Newbie
  • Hi Everyone, I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and ta...
  • 444 Views
  • 0 replies
  • 0 likes
  • Freezing
    high quality
    Playlists
    Sd
    slow
    Sony
  • 444 Views
  • 0 replies
  • 0 likes

Spotify extra widget problem

Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..

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  • Newbie
  • Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..  
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Solved!! Songs are playing but there is no sound [Huawei Ascend Y300]

Hi, I've been using Spotify for about a year now, both on my PC and my Phone. I have Spotify Premium and it has always worked until a few weeks ago. I have a rooted Huawei Ascend Y300 with the newest version of Spotify. Every song that I tap on plays...

  • Music Fan
  • Hi, I've been using Spotify for about a year now, both on my PC and my Phone. I have Spotify Premium and it has always worked until a few weeks ago. I have a rooted Huawei Ascend Y300 with the newe...
  • Vincent007
  • Newbie
  • 27562 Views
  • 11 replies
  • 0 likes
  • 27562 Views
  • 11 replies
  • 0 likes

Capa de álbum na tela de bloqueio

Então, queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do Spotify.... Ja tentei de tudo mas não consigo por de volta

  • Newbie
  • Então,  queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do S...
  • 2478 Views
  • 0 replies
  • 4 likes
  • 2478 Views
  • 0 replies
  • 4 likes

Samsung s7 not allowing to upgrade

Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numerous times uninstalled reinstalled, restarted phone s...

  • Newbie
  • Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numero...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Playing mode

Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.

  • Newbie
  • Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Android app now playing info not advancing when song advances

Androind App Version 8.4.24.871 armV7 Galaxy S8+ G955USQS1AQ16This issue has been happening as long as I can remember. I have cleared the cache and also have reinstalled.When the next song begins playing the album art and now playing information does...

  • Newbie
  • Androind App Version 8.4.24.871 armV7  Galaxy S8+ G955USQS1AQ16 This issue has been happening as long as I can remember.  I have cleared the cache and also have reinstalled. When the nex...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Solved!! Devices - how to turn off?

When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am currently using, without it showing up on any other...

  • Casual Listener
  • When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am ...
  • dkeg1980
  • Casual Listener
  • 535 Views
  • 2 replies
  • 0 likes
  • 535 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se Cierre la aplicación inesperadamente

La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación se cierra y se detiene.

  • Newbie
  • La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación...
  • Ernesto_carsan
  • Newbie
  • 1228 Views
  • 2 replies
  • 0 likes
  • 1228 Views
  • 2 replies
  • 0 likes

Playlist cover

hello.lately i've been able to change the cover on two of my playlists. now ive made a new one, but i dont remember how i changed the cover. anybody know how to do it??

  • Newbie
  • hello. lately i've been able to change the cover on two of my playlists. now ive made a new one, but i dont remember how i changed the cover. anybody know how to do it??
  • Joe
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Solved!! Mobil Ödeme

Merhaba, premium üyelik almak istiyorum ancak sadece kredi kartı ile ödeme var. Mobil ödeme yapmak istiyorum bana yardımcı olur musunuz?

  • Newbie
  • Merhaba, premium üyelik almak istiyorum ancak sadece kredi kartı ile ödeme var. Mobil ödeme yapmak istiyorum bana yardımcı olur musunuz?
  • mertcanbesiktas
  • Newbie
  • 4423 Views
  • 3 replies
  • 6 likes
  • 4423 Views
  • 3 replies
  • 6 likes

Spotify randomly mass downloading songs...

Occasionally I'll find Spotify mass downloading songs when I get on to my WiFi...to the tune of 1000-1500 songs. I'm pretty much on the limit for the number of songs that I can store on my phone (Samsung Galaxy S8) and I haven't added any songs to be...

  • Newbie
  • Occasionally I'll find Spotify mass downloading songs when I get on to my WiFi...to the tune of 1000-1500 songs.    I'm pretty much on the limit for the number of songs that I can store o...
  • eslizogato
  • Music Fan
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Premium Customer - Stop shuffle play on android mobile

Just upgraded. Spotify on laptop lets me play playlist in order listed, but mobile phone shuffles playlist. How do I stop shuffle on mobile and play list in order I want? Thanks

  • Regular
  • Just upgraded. Spotify on laptop lets me play playlist in order listed, but mobile phone shuffles playlist. How do I stop shuffle on mobile and play list in order I want? Thanks
  • Joe
  • Community Legend
  • 1740 Views
  • 5 replies
  • 0 likes
  • 1740 Views
  • 5 replies
  • 0 likes

Solved!! Spotify downloaded music wont play

So i have used spotify in while and it worked so far but now some songs are not playing i have got another phone and tried it there and it only played it when i was online And its pretty anoying as i am premium and would like to play songs that i pay...

  • Casual Listener
  • So i have used spotify in while and it worked so far but now some songs are not playing i have got another phone and tried it there and it only played it when i was online   And its pretty ano...
  • Nico
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Where is the Library option on Android

I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music. I have two devices, same version but they display ...

  • Casual Listener
  • I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music....
  • 1422 Views
  • 0 replies
  • 0 likes
  • 1422 Views
  • 0 replies
  • 0 likes

Some songs in a local file playlist download from my laptop but others don't

So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its always the same songs. they play fine on the laptop.any...

  • Casual Listener
  • So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its alwa...
  • Joe
  • Community Legend
  • 765 Views
  • 4 replies
  • 0 likes
  • 765 Views
  • 4 replies
  • 0 likes