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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Me siguen cobrando

El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?

Newbie

El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué? 

236 Views

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Solved!! Ford Sync 3 and Spotify

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the apps, all good. Now, sometimes when I switch the car on, Sp...

Newbie

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone  (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the ap...

ford4

Newbie

31838 Views

8 replies

1 likes

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Offline music is downloaded "all days"

Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is updated. I need help, because im tired with this problem that put my ...

Newbie

Hey there,   During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it.  My smartphone is an Samsumg S5 Neo and the app is up...

257 Views

0 replies

0 likes

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Lockscreen overlay

Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing.

Newbie

Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing. 

421 Views

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Running unavailable

Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to Workout

Regular

Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to ...

Janoz77

Regular

444 Views

4 replies

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'Your Library' no longer available after restarting Huawei P10.

Hi,Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem and is there a solution? Thanks in advance.

Newbie

Hi, Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem ...

247 Views

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Superuser Contribution Cannot connect to Spotify

I'm having the same problem this morning - Full message -You are currently set to offlinePlease go online to connect to Spotify.I hit connect which either takes me back to the same message or I get a blank screen.How do I resolve this??I'm logged in ...

Casual Listener

I'm having the same problem this morning - Full message - You are currently set to offline Please go online to connect to Spotify. I hit connect which either takes me back to the same message or I...

Bellyer

Casual Listener

1307 Views

2 replies

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Orden de canciones en la lista favoritos

Buenos días, Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "más reciente - última" siento la más reciente guarda la prim...

Newbie

Buenos días,   Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "...

800 Views

0 replies

1 likes

Android
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Ne mutlu türküm diyene.

Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ödemekte ?

Newbie

Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ö...

179 Views

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Local files synced from desktop

I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the playlist onto my phone and listen to it, the audio qual...

Casual Listener

I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the play...

193 Views

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Missing songs

Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever

Newbie

Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever   

swanky_beats

Casual Listener

307 Views

1 replies

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Remove "Devices Available" from the song currently playing

Hi, I'm using Spotify on Android (8.4.18.743 armV7)Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe left/right to change songs.Thanks

Newbie

Hi, I'm using Spotify on Android (8.4.18.743 armV7) Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe ...

295 Views

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playback on mobile devices

Kia ora from New Zealand, First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google in order to inform you of a fault toward your Premium service...

Newbie

Kia ora from New Zealand,   First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google i...

MrDavo

Gig Goer

311 Views

1 replies

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BUG: Android Auto Plays on Other Devices

I am a frequent user of the Android Auto version of Spotify (connect with a Galaxy S8 using Spotify Beta) and the Windows 10 Desktop Spotify client. Often when I use the Windows client, I will play to other devices (computers or Amazon Echos) via Spo...

Newbie

I am a frequent user of the Android Auto version of Spotify (connect with a Galaxy S8 using Spotify Beta) and the Windows 10 Desktop Spotify client.  Often when I use the Windows client, I ...

263 Views

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Galaxy S6 caught downloading

Hi All,Have a Galaxy S6 running Android 6.0.1 and have recently been experiencing problems downloading tracks for offline listening. At best I can get it download about a dozen tracks and then it stalls. Currently I'm well below the 3,333 cap for off...

Newbie

Hi All, Have a Galaxy S6 running Android 6.0.1 and have recently been experiencing problems downloading tracks for offline listening. At best I can get it download about a dozen tracks and then it s...

224 Views

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Spotify Android gone dead slow

Even connecting on my home wifi network, I spend most of time looking at the rotating green circle icon. Loads of people making the same complaint about the app. When will this be fixed? P.

Regular

Even connecting on my home wifi network, I spend most of time looking at the rotating green circle icon. Loads of people making the same complaint about the app. When will this be fixed?   P.

coalminecanary

Roadie

674 Views

2 replies

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Feature Request: be able to like a song from the Android Wear watch App

On the phone in the Spotify Notification, when a song is playing it is possible to like a song. It would be nice to have that same option in the Android Wear Playing Notification

Newbie

On the phone in the Spotify Notification, when a song is playing it is possible to like a song.  It would be nice to have that same option in the Android Wear Playing Notification

Joe

Community Legend

260 Views

1 replies

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Trouble entering spotify and saving songs

Every time I click on spotify i have to log in and all the songs I downloaded last time are gone, i also can't click in any of the options the app has, like "cross fade" or "ecualizator" i have spotify premiun

Newbie

Every time I click on spotify i have to log in and all the songs I downloaded last time are gone, i also can't click in any of the options the app has, like "cross fade" or "ecualizator" i have spoti...

Joe

Community Legend

233 Views

1 replies

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Download through wifi only / save data

Is there a way to download songs using wifi an not data?

Newbie

Is there a way to download songs using wifi an not data?

269 Views

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Solved!!Superuser Contribution Music Randomly stops playing

Hey,when i'm using spotify on my moto g5 plus the music randomly stops playing and/or i cant press the play button. Is this a problem caused by spotify, my my device or by G5 Plus in GeneralRegards, Max

Casual Listener

Hey, when i'm using spotify on my moto g5 plus the music randomly stops playing and/or i cant press the play button. Is this a problem caused by spotify, my my device or by G5 Plus in General Regar...

Aimee_T

Roadie

1201 Views

1 replies

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