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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847080 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847080 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16168 Views
  • 3 replies
  • 0 likes
  • 16168 Views
  • 3 replies
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Superuser Contribution All Songs in Library Deleted

Hello All the songs that I have liked have been deleted from my library on my Android App. These would also show on my Desktop but now my "Songs" under "Your Music" is totally empty on both Desktop and Android. Is there anything that can be done to b...

  • Casual Listener
  • Hello   All the songs that I have liked have been deleted from my library on my Android App. These would also show on my Desktop but now my "Songs" under "Your Music" is totally empty on both ...
  • SergioDavid
  • Roadie
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

Samsung's user lyric

Samsung's user how to get the same lyric while playing the music? Apple's user will show the lyric automatically while playing a song. Pls inform me how to add lyric for Samsung's user. I know that Genius is one of the supporter of the lyric but sams...

  • Visitor
  • Samsung's user how to get the same lyric while playing the music? Apple's user will show the lyric automatically while playing a song. Pls inform me how to add lyric for Samsung's user. I know that G...
  • 138 Views
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  • 138 Views
  • 0 replies
  • 0 likes

Can't log in

Hi,This morning I was greeted by a login screen and when I entered my details I was shown an option to link my PS Network account. I haven't got one so click no and it takes me back to login page. Anybody else experiencing this?

  • Roadie
  • Hi, This morning I was greeted by a login screen and when I entered my details I was shown an option to link my PS Network account. I haven't got one so click no and it takes me back to login page...
  • 117 Views
  • 0 replies
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  • 117 Views
  • 0 replies
  • 0 likes

BUG: Sometimes can't change device

I'm hoping to switch my entire household to use Spotify, but I can't get it working. I have 3 Spotify Connect devices so far:Sonos Play:1Google Chromecast Audio with old music systemAudioCast (very similar to the Cromecast audio, just a different bra...

  • Newbie
  • I'm hoping to switch my entire household to use Spotify, but I can't get it working.   I have 3 Spotify Connect devices so far: Sonos Play:1 Google Chromecast Audio with old music system A...
  • 763 Views
  • 0 replies
  • 1 likes
  • 763 Views
  • 0 replies
  • 1 likes

Lockscreen: No Buttons to skip, pause or play songs

Hey Guys, my Device is an Galaxy A5 (2016) with Android 6.0.1. I want to skip, play or pause songs in my Lockscreen. But the problem is, that the widget only shows the details of the song but no button for skip, play or pause. Maybe someone here can ...

  • Casual Listener
  • Hey Guys,   my Device is an Galaxy A5 (2016) with Android 6.0.1. I want to skip, play or pause songs in my Lockscreen. But the problem is, that the widget only shows the details of the song bu...
  • Joe
  • Community Legend
  • 576 Views
  • 3 replies
  • 0 likes
  • 576 Views
  • 3 replies
  • 0 likes

Falha na reprodução de música importadas do celular

Eu adicionei algumas musica no spotify a partir do sistema de musica importada porem devido a bug nao consigo mais reproduzir a musica mas ela continua na minha biblioteca. Gostaria de saber com remover essas musica. Obrigado

  • Newbie
  • Eu adicionei algumas musica no spotify a partir do sistema de musica importada porem devido a bug nao consigo mais reproduzir a musica mas ela continua na minha biblioteca. Gostaria de saber com remo...
  • Bittencourt
  • Spotify Star
  • 644 Views
  • 1 replies
  • 0 likes
  • Brazilian
    K-pop
    Playlist
  • 644 Views
  • 1 replies
  • 0 likes

Spotify keeps opening on its own

I have a Galaxy S8+ on Android 7.0. My spotify app keeps opening even when i fully shut it down on my phone. It appears in the notification ribbon all the time and sometimes it even plays music in my pocket on its own. Please advise.

  • Regular
  • I have a Galaxy S8+ on Android 7.0.   My spotify app keeps opening even when i fully shut it down on my phone. It appears in the notification ribbon all the time and sometimes it even plays mu...
  • Joe
  • Community Legend
  • 5980 Views
  • 1 replies
  • 0 likes
  • Andorid
    autoplay
    Spotify
  • 5980 Views
  • 1 replies
  • 0 likes

Library keeps undownloading

My spotify premium library keeps at random (very inconvenient times) undownloading all of the music that I have saved. It is really frustrated because it mostly only happens when I am really counting on Spotify to work. It also takes forever to redow...

  • Newbie
  • My spotify premium library keeps at random (very inconvenient times) undownloading all of the music that I have saved. It is really frustrated because it mostly only happens when I am really counting...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Stop playing when play list is ended

Spotify newer stops when playlist is ended, it continues, all night.I have a "Sleep in"-list and want it to end, not playing all night:And when I come to my car and connect to Bluetoth it starts again, and then it can also play online songs, and cost...

  • Casual Listener
  • Spotify newer stops when playlist is ended, it continues, all night.I have a "Sleep in"-list and want it to end, not playing all night: And when I come to my car and connect to Bluetoth it starts ag...
  • matsjak
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Android device, that´s NOT a phone, to install Spotify on?

Hi everyone, maybe, it´s an old question, but I can´t find a satisfying solution anywhere.Is there a good android based device on the market, that is not a smartphone? I need something for sports and nature to install Spotify on and to make my songs ...

  • Casual Listener
  • Hi everyone,   maybe, it´s an old question, but I can´t find a satisfying solution anywhere. Is there a good android based device on the market, that is not a smartphone? I need something for...
  • eimervoll
  • Casual Listener
  • 1364 Views
  • 2 replies
  • 0 likes
  • Android
    device
    offline
  • 1364 Views
  • 2 replies
  • 0 likes

Settings lost every time i exit the App

Everytime I exit the app, my settings is lost, and also my downloaded music. I have a premium account, and just switched to my backup device, alcatel pixi 4, which i bought yesterday. The music i saved on the SD card, and I have logged out all other ...

  • Casual Listener
  • Everytime I exit the app, my settings is lost, and also my downloaded music.  I have a premium account, and just switched to my backup device, alcatel pixi 4, which i bought yesterday. The musi...
  • scubalinkan
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Player stuck at 0:00

I got a Moto M and when I choose a song it just stays at 0:00 but if i connect it to a device it plays but when i switch back to "this phone" it stops playing again. I tried clean re-installing it and it's not working.(UPDATE: I already fixed it by a...

  • Newbie
  • I got a Moto M and when I choose a song it just stays at 0:00 but if i connect it to a device it plays but when i switch back to "this phone" it stops playing again. I tried clean re-installing it an...
  • Maria_B
  • Moderator
  • 6759 Views
  • 1 replies
  • 1 likes
  • 6759 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Crashes

Everytime I start Spotify and want to listen to some music and press play, my phone freezes and a couple of minutes later it crashes.

  • Newbie
  • Everytime I start Spotify and want to listen to some music and press play, my phone freezes and a couple of minutes later it crashes.  
  • Maria_B
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs are fading.

Every week my offline downloads are fading from memory and I have to download again. I have reinstalled but the problem continues.

  • Casual Listener
  • Every week my offline downloads are fading from memory and I have to download again. I have reinstalled but the problem continues.
  • Maria_B
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Algunas canciones saturan

Buenas noches! Hace un mes estoy teniendo un problema, escucho música y algunas canciones puntualmente me suenan saturadas o suena feo (un mes atrás se escuchaba bien) este problema surje a cualquier volumen que escucha y mediante cualquier dispositi...

  • Newbie
  • Buenas noches! Hace un mes estoy teniendo un problema, escucho música y algunas canciones puntualmente me suenan saturadas o suena feo (un mes atrás se escuchaba bien) este problema surje a cualquier...
  • Maria_B
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Losing music downloads

Recently myself and my wife have had issues with losing all of our song down loads when logging out of wifi. I logged out of wifi and all my songs were gone, I reset the app and all my songs returned but they were not downloaded. So I had/have to re ...

  • Casual Listener
  • Recently myself and my wife have had issues with losing all of our song down loads when logging out of wifi. I logged out of wifi and all my songs were gone, I reset the app and all my songs returned...
  • Mvinopal
  • Casual Listener
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Downloaded albums are no longer download

So I went outside and lost internet tonight, and never had this happened before.. But all the albums I downloaded to listen offline (saved in SD card)... Are no longer downloaded.This just happened out of the blue.Any suggestions as to what causes th...

  • Casual Listener
  • So I went outside and lost internet tonight, and never had this happened before.. But all the albums I downloaded to listen offline (saved in SD card)... Are no longer downloaded. This just happened...
  • betablue42
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Equalizer

Hello all spotify users. I'm an android user and i've got a big problem. As you can see the image down below my spotify equalizer is trash. I don't know why, i can't pick bass boost etc. Is there a way to fix this problem? Because i really hate the w...

  • Casual Listener
  • Hello all spotify users. I'm an android user and i've got a big problem. As you can see the image down below my spotify equalizer is trash. I don't know why, i can't pick bass boost etc.  Is the...
  • Joe
  • Community Legend
  • 308 Views
  • 6 replies
  • 0 likes
  • 308 Views
  • 6 replies
  • 0 likes

Music playing randomly out loud

Spotify has started playing music out loud randomly on my android phone. This is particularly when I use my phone's timer, watch a video on YouTube or watch videos on Snapchat. When I've finished watching any other videos spotify will pop up and star...

  • Newbie
  • Spotify has started playing music out loud randomly on my android phone. This is particularly when I use my phone's timer, watch a video on YouTube or watch videos on Snapchat. When I've finished wat...
  • Joe
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Behind The Lyrics not working

Recently have I seen the new function appear on my friend's phone: Behind the lyrics. This function however isn't working on my Android LG G3. I've updated the software and tried reinstalling it again but it won't show. I have a Spotify Premium subsc...

  • Newbie
  • Recently have I seen the new function appear on my friend's phone: Behind the lyrics. This function however isn't working on my Android LG G3. I've updated the software and tried reinstalling it agai...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes