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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Spotify Android App automatically starts when I start playing music through Spotify on my PC. Why??

This started in the past few days. I'll hit play on Spotify on my work computer or home computer and it will start it in the background my phone at the same time. How do I stop this from happening please? They appear to be synced but I don't recall s...

  • Casual Listener
  • This started in the past few days. I'll hit play on Spotify on my work computer or home computer and it will start it in the background my phone at the same time. How do I stop this from happening pl...
  • user-removed
  • Not applicable
  • 3476 Views
  • 8 replies
  • 1 likes
  • 3476 Views
  • 8 replies
  • 1 likes

Dangerous bug / Connect starts with Max Volume on AVR

Problem:on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME!This can blow your ears and your speakers, it is realy dangerous not only annoying. The volume is preset to max, you may notice it on the connect screen and...

  • Casual Listener
  • Problem: on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME! This can blow your ears and your speakers, it is realy dangerous not only annoying.   The vo...
  • rienwessels
  • Newbie
  • 2364 Views
  • 9 replies
  • 9 likes
  • Dangerous Bug
    Spotify Connect Volume Control
  • 2364 Views
  • 9 replies
  • 9 likes

Spotify Android gone dead slow

Even connecting on my home wifi network, I spend most of time looking at the rotating green circle icon. Loads of people making the same complaint about the app. When will this be fixed? P.

  • Regular
  • Even connecting on my home wifi network, I spend most of time looking at the rotating green circle icon. Loads of people making the same complaint about the app. When will this be fixed?   P.
  • coalminecanary
  • Roadie
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Pairing headphones with phone and computer

I have Dell Inspiration running on Windows 10, Beoplay Bluetooth headphones, and an Android phone. I can't get my headphones to pair with both the computer and computer at the same time. It says they're both paired but when I try to play music from m...

  • Newbie
  • I have Dell Inspiration running on Windows 10, Beoplay Bluetooth headphones, and an Android phone. I can't get my headphones to pair with both the computer and computer at the same time. It says...
  • coalminecanary
  • Roadie
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Can't log in.

I can't log into my acc tho I typed everything correctly. And it said logged in but nth show up jux the user name and password page. I tried and tried logging in but can't. Please help.Spoiler (Highlight to read)

  • Newbie
  • I can't log into my acc tho I typed everything correctly. And it said logged in but nth show up jux the user name and password page. I tried and tried logging in but can't. Please help.  
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

I'm having problems logging in

I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change password. I also tried typing in just my username an...

  • Newbie
  • I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change p...
  • coalminecanary
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Don't reproduce the music of daft punk

My spotify app don't reproduce the music of daft punk, im trying to reproduce any dis from daft punk and didn't start, I have a premium account and I used to listen daft punk normally

  • Newbie
  • My spotify app don't reproduce the music of daft punk, im trying to reproduce any dis from daft punk and didn't start, I have a premium account and I used to listen daft punk normally 
  • 253 Views
  • 0 replies
  • 0 likes
  • Daft punk don't play
  • 253 Views
  • 0 replies
  • 0 likes

Solved!! Vizio smart TV

I haveva smart TV and everyime i want to connect my I-phone to "other devices" my vizio TV doesnt show up. I want it to because ivwould like to chose songs, albums and other options that only appear on my phone/laptop. All that shows on the TV verson...

  • Newbie
  • I haveva smart TV and everyime i want to connect my I-phone to "other devices" my vizio TV doesnt show up. I want it to because ivwould like to chose songs, albums and other options that only appear ...
  • Bfunken
  • Newbie
  • 6480 Views
  • 11 replies
  • 0 likes
  • Vizio tv or any smart tv
  • 6480 Views
  • 11 replies
  • 0 likes

Not playing full playlist

I've noticed since I listen to music overnight that the app hasn't been playing my entire playlist. If I use shuffle it seems to only take a certain number of songs, shuffle them once and then if repeat isn't on it stops playing after however many so...

  • Newbie
  • I've noticed since I listen to music overnight that the app hasn't been playing my entire playlist. If I use shuffle it seems to only take a certain number of songs, shuffle them once and then if rep...
  • 532 Views
  • 0 replies
  • 1 likes
  • 532 Views
  • 0 replies
  • 1 likes

LOCAL FILE PLAYBACK

First of all, i love spotify and been with you for a long time, but my patience is running low these days, its been years in the asking and still no update that makea away with the god awful way ofgetting to play local files on the mobile app (androi...

  • Casual Listener
  • First of all, i love spotify and been with you for a long time, but  my patience is running low these days, its been years in the asking and still no update that makea away with the god awful wa...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

app not starting after update

hi guysafter my last last update yesterday, spotify doesnt start anymore.I uninstalled the app, turned my phone of and tried to reinstall the app.but my phone didnt start up again.i had to do a factory reset to get it started again.after that i insta...

  • Newbie
  • hi guys after my last last update yesterday, spotify doesnt start anymore. I uninstalled the app, turned my phone of and tried to reinstall the app. but my phone didnt start up again. i had to do...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Order of playlists in "Add to Playlist" screen

HiI have a playlist that I frequently add songs to 1. Tap the 3 vertical dots (opposite the '+')2. A menu pops up from below, tap "Add to playlist"3. Another menu pops up which lists all my playlists annoyingly at this point, the playlist that I freq...

  • Casual Listener
  • Hi I have a playlist that I frequently add songs to   1. Tap the 3 vertical dots (opposite the '+') 2. A menu pops up from below, tap "Add to playlist" 3. Another menu pops up which lists a...
  • Joe
  • Community Legend
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

I Don't Get 30 Minutes Of Ad Free Music

Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.

  • Casual Listener
  • Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Solved!! Removing sd card with Spotify songs on it

Hi! So i've got a little problem with my Spotify app. Today I had to remove my sd card in order to insert a second SIM card (yea, there's only one slot for both in my phone :)). When I put again my sd card, the app doesn't show downloaded songs and d...

  • Casual Listener
  • Hi! So i've got a little problem with my Spotify app. Today I had to remove my sd card in order to insert a second SIM card (yea, there's only one slot for both in my phone :)). When I put again my s...
  • Traveller5
  • Newbie
  • 6956 Views
  • 3 replies
  • 1 likes
  • 6956 Views
  • 3 replies
  • 1 likes

Spotify Connect and Chromecast Audio Problem

Hey guys,I have the Philips Soundbar htl5160b which have a spotify connect and also chromecast Audio included. In another room is a Single chromecast Audio operating. When i try to Stream to the chromecast Audio Group the soundbar Keeps quiet. It see...

  • Newbie
  • Hey guys, I have the Philips Soundbar htl5160b which have a spotify connect and also chromecast Audio included. In another room is a Single chromecast Audio operating. When i try to Stream to the ch...
  • Spotyman
  • Casual Listener
  • 491 Views
  • 1 replies
  • 2 likes
  • 491 Views
  • 1 replies
  • 2 likes

Superuser Contribution Fix the issue of taking music we downloaded back on!

When I first payed for the premium account, it had my favorite artists agust d and rap monster. Now after an update, both of the artist songs are off spotify! If im paying 10 dollars a month for music, then the music I download should not get taken o...

  • Newbie
  • When I first payed for the premium account, it had my favorite artists agust d and rap monster. Now after an update, both of the artist songs are off spotify! If im paying 10 dollars a month for musi...
  • Aimee_T
  • Roadie
  • 323 Views
  • 1 replies
  • 1 likes
  • Put downloaded music back on!
  • 323 Views
  • 1 replies
  • 1 likes

Lost playlists on new phone

Got a new phone and my playlists are gone. How can I recover them on my new device?

  • Newbie
  • Got a new phone and my playlists are gone. How can I recover them on my new device?   
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Album Art / Bluetooh / BMW 4 series

Hello there, The metadata of songs I play via Bluetooth transmits without a problem, however, I won't able to see the album art on the screen.. What can be the problem?Thanks

  • Casual Listener
  • Hello there,   The metadata of songs I play via Bluetooth transmits without a problem, however, I won't able to see the album art on the screen.. What can be the problem? Thanks
  • user-removed
  • Not applicable
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Logging Into Other Apps

Hi there,I'm having an issue on my samsung s7. With apps such as headspace, I, being a student have multiple spotify accounts (gotta get them free trials) but have finally taken the plungeand got a student spotify membership.However when trying to si...

  • Newbie
  • Hi there, I'm having an issue on my samsung s7. With apps such as headspace, I, being a student have multiple spotify accounts (gotta get them free trials) but have finally taken the plungeand got a...
  • Joe
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Cant make a payment because an error message says that my MasterCard "is having a bad day.."

I want to get Premium 30 days trial and Im adding my card details, but then I continue to receive this message.. there are no problems with my debit card, I checked. I really want to be a Spotify client. Please help me.

  • Newbie
  • I want to get Premium 30 days trial and Im adding my card details, but then I continue to receive this message.. there are no problems with my debit card, I checked. I really want to be a Spotify cli...
  • Joe
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes