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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

[Android][Browse] Spotify update error on Android

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled other apps on my device to free up some space. Howev...

  • Newbie
  • Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled o...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Playlist not working

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also if I create a playlist it plays the first song the...

  • Casual Listener
  • Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Use music on spotify premium for YouTube videos is possible

I want tu use the music on spotify premium, for YouTube videos, and I dont no if is possivel...

  • Newbie
  • I want tu use the music on spotify premium,  for YouTube videos, and I dont no if is possivel... 
  • Bittencourt
  • Spotify Star
  • 5271 Views
  • 2 replies
  • 0 likes
  • 5271 Views
  • 2 replies
  • 0 likes

10 gb en dos dias

Buenos días. Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 canciones me ha gastado 150mb.Por favor, esto es insostenible,...

  • Casual Listener
  • Buenos días.   Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 ca...
  • sauga
  • Casual Listener
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Spotify Codes Don't Display

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

  • Newbie
  • It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

oh shoot

lolz never mind, idk how to delete this.

  • Newbie
  • lolz never mind, idk how to delete this.
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Spotify voice control on Samsung S7

Have integrated Spotify with Google assistant and can start playlists etc, but then GA will not Acton on any further commands either in Spotify or not until spotify is manually closed

  • Newbie
  • Have integrated Spotify with Google assistant and can start playlists etc, but then GA will not Acton on any further commands either in Spotify or not until spotify is manually closed 
  • 383 Views
  • 0 replies
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  • 383 Views
  • 0 replies
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About Advanced Search

I've question for this subject. Why we can't use advanced search on our playlists? I mean, I need to listen to 1960s musics on my playlist but the filter which It is year:1960-1970 is not working.

  • Regular
  • I've question for this subject. Why we can't use advanced search on our playlists? I mean, I need to listen to 1960s musics on my playlist but the filter which It is year:1960-1970 is not working.
  • Joe
  • Community Legend
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

Spotify Connect Speaker does not show up

Hello,I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version. What can be wrong there? Best Regards

  • Visitor
  • Hello, I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version....
  • hvanderwalle
  • Newbie
  • 4647 Views
  • 5 replies
  • 0 likes
  • Connect
    multiroom
    speaker
    Spotify
    wifi
  • 4647 Views
  • 5 replies
  • 0 likes

Solved!! Spotify keeps deleting downloaded songs

Using 7.2.0.1250 armv7 on a Nexus 6. Every few days, every song in my library downloaded for offline play (approx 2000) is deleted, forcing me to spend an hour or so going back and downloading each album/artist individually. I use Spotify often while...

  • Newbie
  • Using 7.2.0.1250 armv7 on a Nexus 6. Every few days, every song in my library downloaded for offline play (approx 2000) is deleted, forcing me to spend an hour or so going back and downloading each a...
  • Coolioandropov
  • Casual Listener
  • 10264 Views
  • 37 replies
  • 4 likes
  • 10264 Views
  • 37 replies
  • 4 likes

Search problem closes app

HiWhen I type into the search window the app completely closes. Any help would be appreciatedThanks

  • Newbie
  • Hi When I type into the search window the app completely closes. Any help would be appreciated Thanks
  • 713 Views
  • 0 replies
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  • 713 Views
  • 0 replies
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Filters dont work

Hey, I am using spotify on my android phone. The filters for downloads always worked fine but for some time now when I want to use them a image shows up where they tell me that if I use filters then some of the songs are not shown (in german). And my...

  • Casual Listener
  • Hey, I am using spotify on my android phone. The filters for downloads always worked fine but for some time now when I want to use them a image shows up where they tell me that if I use filters then ...
  • fotzykotzy
  • Casual Listener
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Android Filter Pop-up

Whenever I open my artists tab in my library a white list appears in the left hand corner of the screen saying:Home - WIWork - WIWhat is this? Can I turn it off?

  • Newbie
  • Whenever I open my artists tab in my library a white list appears in the left hand corner of the screen saying: Home - WI Work - WI What is this? Can I turn it off?
  • 312 Views
  • 0 replies
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  • 312 Views
  • 0 replies
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'Songs' download button

What kind of design choice is that? Putting the button where you can accidentally press it and delete ALL your music. There isn't even an warning nothing it just deletes all the songs... Thanks Spotify

  • Newbie
  • What kind of design choice is that? Putting the button where you can accidentally press it and delete ALL your music. There isn't even an warning nothing it just deletes all the songs... Thanks Spoti...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
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Solved!! Can't Install spotify - Inopportune reboot

Hello,I can not find any solution to re-install the spotify apps.I, besides the fact that my smartphone restarts alone (in charge often), I'd try: A restoration systemthen a factory restoration (wipe)Dump app cacheand finally tried an installation wi...

  • Newbie
  • Hello, I can not find any solution to re-install the spotify apps. I, besides the fact that my smartphone restarts alone (in charge often), I'd try:   A restoration system then a factory r...
  • irenemartins
  • Regular
  • 2392 Views
  • 5 replies
  • 3 likes
  • 2392 Views
  • 5 replies
  • 3 likes

Shazam doesn't show all playlists from Spotify

When hearing a great song in Shazam, I can tab the upper most (+) icon, and choose "Add to... Spotify Playlist".However, not all playlists are shown. It appears that lists I share or list I can make contributions to are not shown (as well as playlist...

  • Newbie
  • When hearing a great song in Shazam, I can tab the upper most (+) icon, and choose "Add to... Spotify Playlist". However, not all playlists are shown. It appears that lists I share or list I can mak...
  • 619 Views
  • 0 replies
  • 0 likes
  • 619 Views
  • 0 replies
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Solved!! Can't play song with google voice

I cannot play a specific song with google voice anymore. I.e "play thunderstruck on spoitify" only opens the app not play the song. If I say play ACDC it will start to play their songs.... But cannot play specific songs like before.

  • Casual Listener
  • I cannot play a specific song with google voice anymore. I.e "play thunderstruck on spoitify" only opens the app not play the song. If I say play ACDC it will start to play their songs.... But cannot...
  • lbcoolf
  • Casual Listener
  • 25326 Views
  • 33 replies
  • 13 likes
  • 25326 Views
  • 33 replies
  • 13 likes

Cannot sort playlist by recently added

Hello,Just got an Samsung Galaxy S8. In the spotfy app the songs in playlist does not show correct sorting when I choose sort playlist by recently added. This works perfect on all other devices I have installed spotify on. Tried to delete cache and s...

  • Newbie
  • Hello, Just got an Samsung Galaxy S8. In the spotfy app the songs in playlist does not show correct sorting when I choose sort playlist by recently added. This works perfect on all other devices I h...
  • PetterRemman123
  • Newbie
  • 882 Views
  • 3 replies
  • 6 likes
  • 882 Views
  • 3 replies
  • 6 likes

Can't stop it from downloading playlists on Data

I have several playlists set to be available offline, but I have my settings set to NOT download on my data. However, it keeps downloading these playlists when I am away from wifi. What can I do to make it only download when I am on wifi, not my data...

  • Casual Listener
  • I have several playlists set to be available offline, but I have my settings set to NOT download on my data. However, it keeps downloading these playlists when I am away from wifi. What can I do to m...
  • Naerob
  • Casual Listener
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Difference between saving a song/album and downloading it

Hi there, I'm basically just trying to work out what the actual difference is between saving a song or album and downloading it. By saving I am referring to the 'save' button under the album name/when you click the 3 dots symbol next to a song. By do...

  • Casual Listener
  • Hi there,   I'm basically just trying to work out what the actual difference is between saving a song or album and downloading it.   By saving I am referring to the 'save' button under ...
  • Joe
  • Community Legend
  • 6923 Views
  • 3 replies
  • 0 likes
  • 6923 Views
  • 3 replies
  • 0 likes