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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42053 Views
  • 65 replies
  • 25 likes
  • 42053 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877779 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877779 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26306 Views
  • 4 replies
  • 0 likes
  • 26306 Views
  • 4 replies
  • 0 likes

Can't get the 7 days trial for premium

I created a new account a few minutes ago. Now I want to test premium for 7 days. I only get the offer for 30 days.

  • Newbie
  • I created a new account a few minutes ago. Now I want to test premium for 7 days. I only get the offer for 30 days. 
  • Joe
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify trying to connect to other devices

My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to connect to some stupid spotiamb or external device and...

  • Regular
  • My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to con...
  • Joe
  • Community Legend
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Remote control.

Tengo un problema con la tarjeta de memoria externa, a veces cuando reviso el "Almacenamiento" de Spotify no me reconoce la memoria, hay veces en que si la reconoce. Entonces transfiero mis canciones a la memoria sd y cuando está apunto de finalizar ...

  • Newbie
  • Tengo un problema con la tarjeta de memoria externa, a veces cuando reviso el "Almacenamiento" de Spotify no me reconoce la memoria, hay veces en que si la reconoce. Entonces transfiero mis canciones...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

"Repeat One" switches off when changing tracks

Previously, when I had the repeat mode set to "repeat one track" and I changed to a different track, the playback mode would stay set to "repeat one". Now, when I use the next/previous buttons or choose a different track from the library interface, t...

  • Casual Listener
  • Previously, when I had the repeat mode set to "repeat one track" and I changed to a different track, the playback mode would stay set to "repeat one". Now, when I use the next/previous buttons or cho...
  • 278 Views
  • 0 replies
  • 2 likes
  • 278 Views
  • 0 replies
  • 2 likes

Spotify stops playing when screen gets locked.

just bought a new phone from ZTE and have been listening spotify continuously on this phone with no problems at all. But these days, whenever my phone goes to sleep or i lock my screen, the music stops playing and when i unlock my phone again, i find...

  • Newbie
  • just bought a new phone from ZTE and have been listening spotify continuously on this phone with no problems at all. But these days, whenever my phone goes to sleep or i lock my screen, the music sto...
  • SmartCZ
  • Casual Listener
  • 11614 Views
  • 6 replies
  • 3 likes
  • 11614 Views
  • 6 replies
  • 3 likes

Songs saved to library still using data

I just wasted 15 minutes in chat help with a moron. I'm a week or two into my trial, happy with it and intend to continue paying for it each month. Except for one thing. To summarise the issue: If I listen in online mode, playing only songs saved to ...

  • Newbie
  • I just wasted 15 minutes in chat help with a moron.   I'm a week or two into my trial, happy with it and intend to continue paying for it each month. Except for one thing.   To summaris...
  • QuiriniusGast
  • Roadie
  • 3197 Views
  • 3 replies
  • 1 likes
  • 3197 Views
  • 3 replies
  • 1 likes

$$8OO)=274=9543 American airlines TollFree phone number=AmericanPhone

American airlines support TollFree phone number Get American airlines support TollFree phone number for usa flight bookingyou may call American airlines nn- support TollFree phone number for reservations flight booking USAmerican phone-support TollFr...

  • Casual Listener
  • American airlines support TollFree phone number Get American airlines support TollFree phone number for usa flight booking you may call American airlines nn- support TollFree  ph...
  • 355 Views
  • 0 replies
  • 0 likes
  • airlines
  • 355 Views
  • 0 replies
  • 0 likes

Missing music?

I have a Galaxy 7 and I tried to move the app over to my SD card to free up space on my device storage. The files were transferring but the app became unresponsive and I couldn't get it to work. I uninstalled and reinstalled. I thought I have saved w...

  • Regular
  • I have a Galaxy 7 and I tried to move the app over to my SD card to free up space on my device storage. The files were transferring but the app became unresponsive and I couldn't get it to work. I un...
  • Joe
  • Community Legend
  • 496 Views
  • 5 replies
  • 0 likes
  • 496 Views
  • 5 replies
  • 0 likes

All my albums have vanished, again.

About a week ago, I got to work and realized that my 200+ saved for offline albums had unsaved themselves. All my playlists were still there but all albums were gone. When I got home that night, I redownloaded those 200+ albums. The next morning, the...

  • Newbie
  • About a week ago, I got to work and realized that my 200+ saved for offline albums had unsaved themselves. All my playlists were still there but all albums were gone.    When I got home t...
  • sublimesed
  • Regular
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Offline Library

Every few days my library is not accessible in offline mode, I have to log online and re-download all my music. Is there a way to stop this from happening? Seems redundant to continuously use my data to download same music over and over again.

  • Newbie
  • Every few days my library is not accessible in offline mode, I have to log online and re-download all my music. Is there a way to stop this from happening? Seems redundant to continuously use my data...
  • sublimesed
  • Regular
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Deleting music

Spotify randomly deleted my music after I download any playlist or songs

  • Newbie
  • Spotify randomly deleted my music after I download any playlist or songs 
  • sublimesed
  • Regular
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Nexus 5x USB Storage

Just got a new Nexus 5X, it's a great phone but there's no microSD slot, which means I have to store my music on the phone itself, which doesn't have much memory. To remedy this, I bought a 32 gig USB Type C thumb drive to sync my offline files to......

  • Casual Listener
  • Just got a new Nexus 5X, it's a great phone but there's no microSD slot, which means I have to store my music on the phone itself, which doesn't have much memory.   To remedy this, I bought a ...
  • Mike1770
  • Newbie
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Latest Update: All Songs Stop Playing after 2-30 seconds

SInce yesterday's update, Spotify on my phone (LG Stylo 2) and tablet (Amazon Fire 7", 2015 edition running CM12) will play a song (any song) for anywhere from 2 to 30 seconds and stop. This isn't a buffering issue: I've had Wi-Fi buffering problems ...

  • Music Fan
  • SInce yesterday's update, Spotify on my phone (LG Stylo 2) and tablet (Amazon Fire 7", 2015 edition running CM12) will play a song (any song) for anywhere from 2 to 30 seconds and stop. &n...
  • 680 Views
  • 0 replies
  • 3 likes
  • 680 Views
  • 0 replies
  • 3 likes

Kan niet inloggen

ik kan niet inloggen met me facebook op de app van spotify maar wel op de website... als ik aanmeld staat er ongeldig gebruikersnaam/ wachtwoord . HELP !

  • Visitor
  • ik kan niet inloggen met me facebook op de app van spotify maar wel op de website ... als ik aanmeld staat er ongeldig gebruikersnaam/ wachtwoord . HELP !
  • QuiriniusGast
  • Roadie
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Connecting to every possible device

Hi,Spotify on my phone is trying to connect to every device nearby via Spotify connect, even to others people phones. It's even more strange that it's happening when I'm in public with no WiFi connections. It's just starting to play my music on some ...

  • Newbie
  • Hi, Spotify on my phone is trying to connect to every device nearby via Spotify connect, even to others people phones. It's even more strange that it's happening when I'm in public with no WiFi c...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Solved!! Spotify problems with Google Assistant on Nvidia Shield TV

I have Spotify set up as my default audio player in Assistant. When I say, "Play Born Under a Bad Sign" with Play Music as my default player it says, "Proceeding to Play Born Under a Bad Sign by Albert King" then plays it. When Spotify is my default ...

  • Casual Listener
  • I have Spotify set up as my default audio player in Assistant.   When I say, "Play Born Under a Bad Sign" with Play Music as my default player it says, "Proceeding to Play Born Under a Bad Sig...
  • Wagman
  • Casual Listener
  • 6996 Views
  • 16 replies
  • 6 likes
  • 6996 Views
  • 16 replies
  • 6 likes

Spotify Connect and Bluesound Node 2 Player Problem

Hello community !A member of my family has got a Spotify premium account, and sometimes uses my Node 2 player with Spotify Connect. He's got a Huawei Smartphone and everything works fine so far.Actually I created my own Spotify Premium account, and t...

  • Visitor
  • Hello community ! A member of my family has got a Spotify premium account, and sometimes uses my Node 2 player with Spotify Connect. He's got a Huawei Smartphone and everything works fine so far. A...
  • Joe
  • Community Legend
  • 1256 Views
  • 1 replies
  • 0 likes
  • 1256 Views
  • 1 replies
  • 0 likes

Sending to sonos device, which does the streaming

HelloIf I use the option to play through my sonos speakers from the Spotify app, does it still stream from my phone to sonos, or does Sonos take over and do the streaming? I'm asking because I'd like to know if I set my streaming quality on my phone ...

  • Newbie
  • Hello If I use the option to play through my sonos speakers from the Spotify app, does it still stream from my phone to sonos, or does Sonos take over and do the streaming?   I'm asking becau...
  • Joe
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Why does my phone show more songs in my playlist than my PC

I was looking at my playlist and I noticed that my phone said it contains 1000 songs. On my PC (Windows 10), however, it claims to contain only 991 songs. Both of these are reasonable numbers but where did those extra 9 songs come from/go? I don't kn...

  • Newbie
  • I was looking at my playlist and I noticed that my phone said it contains 1000 songs. On my PC (Windows 10), however, it claims to contain only 991 songs. Both of these are reasonable numbers but whe...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Samsung A5 not compatible for app download

I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.

  • Casual Listener
  • I am on premium and wanted to download the spotify app on my new phone. SAMSUNG A5. I tried it via play store. It shows app is not compatible with my device.
  • HannaTD
  • Newbie
  • 8449 Views
  • 8 replies
  • 0 likes
  • 8449 Views
  • 8 replies
  • 0 likes