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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20518 Views
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  • 20518 Views
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No puedo escuchar esta musica

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si descargue de spotify al siguiente dia no me deja escuch...

  • Newbie
  • Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si desc...
  • josuebernal122
  • Casual Listener
  • 248 Views
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  • 248 Views
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Superuser Contribution Wanna break from the ads? Haha! You actually thought you'd get one!

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to the ad that followed immediately after the video. Ir...

  • Casual Listener
  • The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to t...
  • Lskard
  • Casual Listener
  • 1893 Views
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  • 1893 Views
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Solved!! From Iphone to android

I have been using spotify on my Iphone with no problems. But now i changed to an Android phone. Now i can´t use the app becourse i states that Spotify is not avalable in my contry.But as i said, it worked fine on Iphone....Any solutions ?

  • Casual Listener
  • I have been using spotify on my Iphone with no problems. But now i changed to an Android phone.  Now i can´t use the app becourse i states that Spotify is not avalable in my contry. But as i s...
  • Joe
  • Community Legend
  • 1468 Views
  • 5 replies
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  • 1468 Views
  • 5 replies
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Moving my music to the SD is not listed as an option in settings

Hello! So today I got a 32 gig SD card for my phone. I would like to move my music to the SD card, but I can't find the "Storage" option under the settings that everyone talks about when explaining how to do what I want (under little wheel icon wich ...

  • Newbie
  • Hello!   So today I got a 32 gig SD card for my phone. I would like to move my music to the SD card, but I can't find the "Storage" option under the settings that everyone talks about when exp...
  • Joe
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  • 265 Views
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  • 265 Views
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Gespeicherte Songs müssen wieder runtergeladen werden.

Hallo community,Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber weder was gelöscht oder ein "aufräumprogramm" laufen.Hat...

  • Newbie
  • Hallo community, Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber wed...
  • mylon_bolitar
  • Newbie
  • 1841 Views
  • 1 replies
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  • 1841 Views
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Frequent desynchronization

Hi!Since a couple of days, I use to lose all my synchronized songs, except the ones from the local files... So I can't access to them when I'm offline. It happened every day for the last 4 days... Is there a way to solve this problem? Why does it hap...

  • Newbie
  • Hi! Since a couple of days, I use to lose all my synchronized songs, except the ones from the local files... So I can't access to them when I'm offline. It happened every day for the last 4 days... ...
  • mattbranch
  • Casual Listener
  • 187 Views
  • 1 replies
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  • 187 Views
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Spotify will pause randomly, and appears in notifications even when closed, sometimes playing a song

I have been having a persistent issue since switching to an Android phone, where when I am listening to Spotify (whether in my car, or with any kind of headphone) and it will randomly pause. There seems to be no regular interval or trigger for this t...

  • Casual Listener
  • I have been having a persistent issue since switching to an Android phone, where when I am listening to Spotify (whether in my car, or with any kind of headphone) and it will randomly pause. There se...
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  • 369 Views
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Samsung S7: Lock screen doesn't show cover art

Hi.In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone.Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only default wallpaper on lock screen.Does somebody know how to...

  • Newbie
  • Hi. In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone. Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only d...
  • YouGotStonerd
  • Newbie
  • 526 Views
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  • 526 Views
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Connect to online

I signed out of my account with it on offline mode and now i cant sign back in because i used my facebook account and it says cannot connect to online and wont sign me back in

  • Newbie
  • I signed out of my account with it on offline mode and now i cant sign back in because i used my facebook account and it says cannot connect to online and wont sign me back in
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
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  • 222 Views
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[All Platforms][Other] "Reset Taste Profile/History" Option

Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!

  • Casual Listener
  • Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!
  • Joe
  • Community Legend
  • 278 Views
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  • 278 Views
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Can't get rid of the "Last.fm Error" notification

So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to because I didn't know what it would do. I then turn...

  • Visitor
  • So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to ...
  • Joe
  • Community Legend
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
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Auto play, plays songs from my playlist again.

I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is there any way to stop this?

  • Newbie
  • I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is...
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  • 143 Views
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Spotify is quiet

I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still not that loud. I've tried uninstalling and install...

  • Newbie
  • I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still...
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  • 275 Views
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latest Android app randomly stops playback

Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will stay in the notification bar as if it's stil playing, ...

  • Casual Listener
  • Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will sta...
  • Joe
  • Community Legend
  • 5083 Views
  • 43 replies
  • 9 likes
  • 5083 Views
  • 43 replies
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Solved!! Maximum Devices Reached after 1?

My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices. The first time I actually did hit a limit because of a loaner phone I was trying to use for a week. I removed all devices and started fresh. I now...

  • Newbie
  • My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices.   The first time I actually did hit a limit because of a loaner phone I was trying to us...
  • Joe
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
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Similar songs playing within playlist

Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs. I've adjusted my settings and this continues. I want to only hear what I've added to playlist. Please advise!

  • Newbie
  • Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs.  I've adjusted my settings and this continues.  I want to only hear what I'...
  • Joe
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
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Solved!! Premium - Music Quality Greyed Out

Hello!I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device:App version: 7.5.0.1076 armv7Thanks for help. Jörgen

  • Regular
  • Hello! I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device: App version: 7.5.0.1076 armv7 Thanks for help.   Jörgen
  • Joe
  • Community Legend
  • 39866 Views
  • 4 replies
  • 1 likes
  • Android
  • 39866 Views
  • 4 replies
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Chromecast Audio Unstable Connection

Hi there.Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices.Sometimes it Connects but suddently Disconnects after some time,or continues playing on CC Audio but loosing conn...

  • Casual Listener
  • Hi there. Using Spotify with Chromecast Audio but got an unstable connection:   Somethimes it just says Connecting or cant find any devices. Sometimes it Connects but suddently Disconnects a...
  • StephenWA
  • Roadie
  • 892 Views
  • 2 replies
  • 3 likes
  • 892 Views
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Stop Playback After Current Track

After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will work again.

  • Newbie
  • After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will wor...
  • ChristineW117
  • Newbie
  • 288 Views
  • 2 replies
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  • 288 Views
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Spotify un-downloads music and won't play in offline mode

Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play music. The Spotify app then says that none of my playlists ...

  • Casual Listener
  • Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play mus...
  • alexwilliamson
  • Casual Listener
  • 613 Views
  • 2 replies
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  • 613 Views
  • 2 replies
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