Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376005 Views

541 replies

34 likes

Account
Free
  • 376005 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7546 Views

0 replies

7 likes

  • 7546 Views
  • 0 replies
  • 7 likes

Sound Crackling/ Popping/ Stuttering. Galaxy Note 5.

Hello. I've been a Spotify Premium user for years. Recently I've had and issue that seems to have happened to many. Only on Spotify, the sound crackles, pops, and stutters. YouTube, Facebook Audio, and everything else is fine. I've read many of the f...

Newbie

Hello. I've been a Spotify Premium user for years. Recently I've had and issue that seems to have happened to many. Only on Spotify, the sound crackles, pops, and stutters. YouTube, Facebook Audio, a...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Cancelling playlist Downloads

So one night I decided to download all my playlists but without realising, some have thousands of songs. Next minute I've gone through 7GB so far and there is still roughly 2500 songs left to download. Clearly I've made a mistake and now it seems the...

Newbie

So one night I decided to download all my playlists but without realising, some have thousands of songs. Next minute I've gone through 7GB so far and there is still roughly 2500 songs left to downloa...

user-removed

Not applicable

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

my spotify premium won't work

is there any filipino spotify users here. hindi po kasi gumagana yung spotify premium ko nilipat ko lang sa new phone ko yung sim ko then dinownload ko yung spotify sa new phone pag bukas ko ng account ko hindi na nka premium. pls help po kung pano b...

Newbie

is there any filipino spotify users here. hindi po kasi gumagana yung spotify premium ko nilipat ko lang sa new phone ko yung sim ko then dinownload ko yung spotify sa new phone pag bukas ko ng accou...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Android Misc. storage space is huge after deleting spotify

Hello everyone, I have a spotify premium account. I use an LG L90 phone running android 5.0.2 which was running the spotify app (I don't remember what version it was, but it was a recent update) This morning I got an error message when I opened spoti...

Casual Listener

Hello everyone,   I have a spotify premium account. I use an LG L90 phone running android 5.0.2 which was running the spotify app (I don't remember what version it was, but it was a recent upd...

Tch72

Casual Listener

4995 Views

5 replies

1 likes

  • 4995 Views
  • 5 replies
  • 1 likes

Songs playing is lagging with locked screen and wi fi

Hey guys, I have a problem with playing songs with locked screen and wi fi on.Songs after few seconds starts interrupting every 3-4 seconds but only if the screen is locked (With 3-4g playing is ok) . If I use the phone while I'm listening Spotify th...

Newbie

Hey guys,  I have a problem with playing songs with locked screen and wi fi on. Songs after few seconds starts interrupting every 3-4 seconds but only if the screen is locked (With 3-4g playin...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Albums do not play in order on Android Auto

Been seeing an issue with android auto and spotify. I'm running android 7.0, android auto 2.3.716604, spotify 8.4.4.810. I have spotify premium. My issue exists regardless if I am in my car or not, it is whenever I run things through android auto(eit...

Newbie

Been seeing an issue with android auto and spotify.  I'm running android 7.0, android auto 2.3.716604, spotify 8.4.4.810.   I have spotify premium.  My issue exists regardless if I am ...

flcknzwrg

Newbie

1823 Views

7 replies

8 likes

  • 1823 Views
  • 7 replies
  • 8 likes

Screen gets weird

This keeps happening to me and i always have to restart the app. It's annoying if im driving.

Newbie

This keeps happening to me and i always have to restart the app. It's annoying if im driving. 

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Spotify will not switch off with chromecast audio its weird even if i switch my phone off it is stil

this is definately not a wind up last week i connected to my hifi using Chromecast audio and an lg g5 and i could not switch it off jumped in the car and drove into town 6 miles away my mrs said the music continued playing for an hour. Obviously i ha...

Newbie

this is definately not a wind up last week i connected to my hifi using Chromecast audio and an lg g5 and i could not switch it off jumped in the car and drove into town 6 miles away my mrs said the ...

nikinoz

Newbie

2204 Views

2 replies

0 likes

  • 2204 Views
  • 2 replies
  • 0 likes

Choppy song quality

Hey guys, Recently I've had songs cut out every 3 seconds to the point the music is unbearable. The app was updated, reinstalled. Switched connections and even tested to make sure full internet connection. The device I am using is new. Also casting t...

Newbie

Hey guys,   Recently I've had songs cut out every 3 seconds to the point the music is unbearable. The app was updated, reinstalled. Switched connections and even tested to make sure full inter...

859 Views

0 replies

1 likes

faulty
Glitch
poor quality
  • 859 Views
  • 0 replies
  • 1 likes

Can we listen to our local stocked music on Spotify ?

I would like to listen to my Spotify and my local music ( musics unvaible in Spotify ) in the same playlist.I know it's possible on PC, Spotify can access to our local music but it's seems harder one smartphones. Thanks for your help, and I hope I wr...

Newbie

I would like to listen to my Spotify and my local music ( musics unvaible in Spotify ) in the same playlist. I know it's possible on PC, Spotify can access to our local music but it's seems harder o...

Joe

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

On screen ads can't be dismissed bug

Hi, I'm on an Android device and I don't know if it's only me, but sometimes when there's an on-screen ad that has to be dismissed, I can't press the dismiss button and it overlays the screen. I can press the other interactions of the app - song play...

Casual Listener

Hi, I'm on an Android device and I don't know if it's only me, but sometimes when there's an on-screen ad that has to be dismissed, I can't press the dismiss button and it overlays the screen. I can ...

Jeresueldo

Newbie

5760 Views

4 replies

24 likes

  • 5760 Views
  • 4 replies
  • 24 likes

Where do downloaded playlist files go

Hi,Apologies if this is a bit dim. New to Spotify and have downloaded a playlist in order to listen to it without Internet connection. It's just over 100 songs and was expecting it to take a little while and quite a bit of memory. However it download...

Casual Listener

Hi, Apologies if this is a bit dim. New to Spotify and have downloaded a playlist in order to listen to it without Internet connection. It's just over 100 songs and was expecting it to take a little...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

Downloaded songs not playing offline

Hi, so i just got premium for spotify, 2 days ago i think, so i downloaded the app on my phone and set one of my playlists to offline mode... It shows they are downloaded by the green arrow buuuuuuut when i go to play the songs offline, when im not c...

Visitor

Hi,  so i just got premium for spotify, 2 days ago i think, so i downloaded the app on my phone and set one of my playlists to offline mode... It shows they are downloaded by the green arrow bu...

Joe

Community Legend

49070 Views

11 replies

6 likes

  • 49070 Views
  • 11 replies
  • 6 likes

No volume when I connect spotify to my Rav4

I went to use Spotify in my Rav4 a few days ago (which is paired correctly to my 2016 Samsung J7 ( 7.0) and the song info appears on my screen with the info and the time of the song is clicking down, etc. but there is no sound. The bluetooth in the v...

Visitor

I went to use Spotify in my Rav4 a few days ago (which is paired correctly to my  2016 Samsung J7 ( 7.0) and the song info appears on my screen with the info and the time of the song is clicking...

621 Views

0 replies

0 likes

  • 621 Views
  • 0 replies
  • 0 likes

Downloaded songs on sdcard but not playing..

A complete Spotify cluster.....Spent hours downloading music for a trip abroad, but it has disappeared. It is however still on the sdcard as the app is using 11gb.I clear the cache, no difference.I try offline mode no difference.I check the support p...

Newbie

A complete Spotify cluster..... Spent hours downloading music for a trip abroad, but it has disappeared. It is however still on the sdcard as the app is using 11gb. I clear the cache, no difference...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

turning down volume when typing or turning my phone off

Hi.I have an Oneplus 3 phone, but resently when i either go to another app, turning my screen off or when i'm typing, spotify turns down the volume, and then turning it up again after som seconds. I find this really anoying, but I have no idea what t...

Newbie

Hi. I have an Oneplus 3  phone, but resently when i either go to another app, turning my screen off or when i'm typing, spotify turns down the volume, and then turning it up again after som sec...

HurlyBurly77

Newbie

659 Views

1 replies

1 likes

  • 659 Views
  • 1 replies
  • 1 likes

Solved!! Ability to View All Playlist Followers

Sorry if this have been up before, i try search and se nothing like this. and sugestions coming up, i not get why was suggested.I have spotify free on computer and tv. Works fine, no problems.All playlists is on both tv and computer. Then i try on my...

Visitor

Sorry if this have been up before, i try search and se nothing like this. and sugestions coming up, i not get why was suggested. I have spotify free on computer and tv. Works fine, no problems. A...

user-removed

Not applicable

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Every 2 songs won't play

I am on a Samsung Galaxy Note 3 and have Android 5.0 and the latest spotify update for it. My problem is that whenever I play a song, if i skip to another point in the song, the next song will either stop playing mid-way, or won't play at all. The ne...

Regular

I am on a Samsung Galaxy Note 3 and have Android 5.0 and the latest spotify update for it. My problem is that whenever I play a song, if i skip to another point in the song, the next song will either...

Wiikend

Regular

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Looping sound when leaving Spotify

Hey all. I just updated my onplus 3 for the newest android version 8.0.0 Now when I exit Spotify (still playing in back) the music will lope down in sound level, and a second or two after, go back to default. This also happens if Spotify is the runni...

Newbie

Hey all.   I just updated my onplus 3 for the newest android version 8.0.0    Now when I exit Spotify (still playing in back) the music will lope down in sound level, and a second ...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes