Announcements

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843141 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843141 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14391 Views
  • 1 replies
  • 0 likes
  • 14391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist playing certain genre first

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in shuffle mode. Any way to fix this thanks.

  • Newbie
  • Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in s...
  • Maria_B
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

No smart-cover controls after update to Android 7 [Honor 8]

Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone.Here's a video of me opening and closing the cover, while playing music first with Google play(everything OK)...

  • Regular
  • Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone. Here's a video of me opening and closing the cover, whil...
  • Slackline_boiiz
  • Newbie
  • 5073 Views
  • 12 replies
  • 6 likes
  • 5073 Views
  • 12 replies
  • 6 likes

Device pop up never stops coming up

So I recently linked my account to Facebook and I use spotify both on my PC and Android to listen to music. Before I linked, this problem had never occurred.Now - on my android spotify. It keeps popping up with a message saying:"You are listening on ...

  • Newbie
  • So I recently linked my account to Facebook and I use spotify both on my PC and Android to listen to music. Before I linked, this problem had never occurred. Now - on my android spotify. It keeps ...
  • florisnijdam
  • Newbie
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Android Auto NOT showing Spotify as music option

So I used to have the Samsung Galaxy S7 and when I plugged it into my GMC Canyon 2017, it would start Android Auto and I was able to see music options other than just Google Music, such as Spotify and Audible. Well I upgraded to the Samsung Galaxy S8...

  • Newbie
  • So I used to have the Samsung Galaxy S7 and when I plugged it into my GMC Canyon 2017, it would start Android Auto and I was able to see music options other than just Google Music, such as Spotify an...
  • TotalMusicFan
  • Casual Listener
  • 35921 Views
  • 3 replies
  • 7 likes
  • android auto
    Not Showing Spotify Option
    not working
  • 35921 Views
  • 3 replies
  • 7 likes

Songs

As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and only the songs were strangely vanished! Any advice?

  • Newbie
  • As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and on...
  • Brammetje
  • Regular
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Albums keep being deleted

Hello.Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours.I have deleted my offline devices and re-installed the app. But the albums still keep being deleted.

  • Regular
  • Hello. Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours. I have deleted my offline devices and re-installed the app. But the album...
  • lengilbert
  • Newbie
  • 356 Views
  • 7 replies
  • 0 likes
  • 356 Views
  • 7 replies
  • 0 likes

Double in playlist

Hi notice some strange issue with my playlist. Somehow there is double songs and the order isn't same. And the app of Shazams sync playlist has also other songs that i haven't Shazamed.I have samsung galaxy s8 which is new. Otherwise I haven't done a...

  • Music Fan
  • Hi notice some strange issue with my playlist. Somehow there is double songs and the order isn't same. And the app of Shazams sync playlist has also other songs that i haven't Shazamed. I have samsu...
  • Joe
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • double
    Playlist
    problem
    Samsung galaxy s8
  • 290 Views
  • 1 replies
  • 0 likes

Local Files from Desktop on Android

Hey everyone, I'm having problems with playing my local files from my computer on my android device. Can't seem how to sync them over to a different device. I created a playlist, and can locate it on the android device, however, when I toggle the dow...

  • Casual Listener
  • Hey everyone, I'm having problems with playing my local files from my computer on my android device.  Can't seem how to sync them over to a different device.  I created a playlist, and can ...
  • KillerDjou
  • Newbie
  • 608 Views
  • 3 replies
  • 1 likes
  • local files
    local files not syncing
    local files sync
  • 608 Views
  • 3 replies
  • 1 likes

No possibility to Save music in SD card

Hi I have this problem. I have an SD card but in my app Spotify there isn't the option to choose to Save on my sd card

  • Newbie
  • Hi I have this problem. I have an SD card but in my app Spotify there isn't the option to choose to Save on my sd card
  • Joe
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Chromecast audio casting stops when clicking shuffle play on artist page

When casting to chromecast audio, and while music playing, going to artist page and clicking Shuffle Play, audio and casting stops. It happens every time and problem has been there for many months now Android 7.1.2App version 8.4.4.810

  • Newbie
  • When casting to chromecast audio, and while music playing, going to artist page and clicking Shuffle Play, audio and casting stops. It happens every time and problem has been there for many months no...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Spotify deleted my offline content

As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing. Yesterday I suddenly received this weird notification that I have exceeded the maximum allowed number of devices and all th...

  • Newbie
  • As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing.   Yesterday I suddenly received this weird notification that I ha...
  • ramoncar
  • Newbie
  • 180 Views
  • 1 replies
  • 1 likes
  • 180 Views
  • 1 replies
  • 1 likes

Can't search

Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.

  • Casual Listener
  • Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.
  • Astrid4
  • Casual Listener
  • 2598 Views
  • 2 replies
  • 0 likes
  • 2598 Views
  • 2 replies
  • 0 likes

Superuser Contribution App not responsive initially when launched

Hi, I'm using Nexus 6P (Android 7.1.2).I noticed that for the recent Spotify app versions, the app is not initially responsive when I first launch the app. The home screen & menu appear fine, but when I click on a song & do an action (add song to que...

  • Casual Listener
  • Hi, I'm using Nexus 6P (Android 7.1.2). I noticed that for the recent Spotify app versions, the app is not initially responsive when I first launch the app. The home screen & menu appear fine, b...
  • ednghs
  • Casual Listener
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Solved!! Downloaded Music Disappearing

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't change any of the settings or alter anything at all. I was ...

  • Casual Listener
  • I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't chan...
  • DaireJ
  • Casual Listener
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

unavailable songs

I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have looked at the playback settings but nothing seems to...

  • Casual Listener
  • I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have l...
  • Joe
  • Community Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Android App Battery Drain

I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop.Example :1am restarted phone and plugged in to charge overnight8am woke up, unconnected phone10am phone down to 80% I checked bat...

  • Casual Listener
  • I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop. Example : 1am restarted phone and plugged in to charge overnight 8am wok...
  • June1928
  • Casual Listener
  • 403 Views
  • 2 replies
  • 5 likes
  • 403 Views
  • 2 replies
  • 5 likes

Ford Sync (gen 1) used to, but cannot anymore, find Spotify App on Android Phone using BT

Hello,Spotify connects to Ford Sync (gen 1) using Bluetooth on an Android Phone. It worked when the phone was first paired, but has not worked since. Both the car (Ford Sync) and the Phone (Samsung Galaxy Note 5) have been restarted several times, bu...

  • Newbie
  • Hello, Spotify connects to Ford Sync (gen 1) using Bluetooth on an Android Phone.  It worked when the phone was first paired, but has not worked since.   Both the car (Ford Sync) and the ...
  • dockshock
  • Casual Listener
  • 227 Views
  • 1 replies
  • 4 likes
  • 227 Views
  • 1 replies
  • 4 likes

Can't find music on sd card

I've set my downloaded music to save to my sd card in my S8+ but on opening the files I can't find it. Where is it?

  • Newbie
  • I've set my downloaded music to save to my sd card in my S8+ but on opening the files I can't find it. Where is it?
  • Joe
  • Community Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

NeverEnding advertisement when casting to Chromecast

I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and uninstalled and reinstalled Spotify on to my phone....

  • Newbie
  • I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and ...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

crashes when logging in

hi, for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?

  • Casual Listener
  • hi,   for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?
  • Bittencourt
  • Spotify Star
  • 165 Views
  • 4 replies
  • 0 likes
  • 165 Views
  • 4 replies
  • 0 likes