Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107797 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
218036 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
572546 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
471608 Views
577 replies
40 likes
look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it uses all my internet just like I'd be streaming it....
look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it ...
Not applicable
5342 Views
8 replies
0 likes
Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store. After udating Gear s3 to latest Tizen 3.0 update volume adjust menu in spotify no longer works, when pressing the volume icon i...
Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store. After udating Gear s3 to latest Tizen 3.0 update volume adjust menu...
Casual Listener
9024 Views
7 replies
4 likes
Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out some songs that I've downloaded. So: is it possible to show al...
Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out so...
354 Views
0 replies
0 likes
Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I have to press play again. This happens every few minutes.
Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I...
Community Legend
1198 Views
10 replies
0 likes
Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?
Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?
324 Views
0 replies
0 likes
I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs.I have a Nexus phone, Verizon network.Data settings have been adjusted so Spotify can't use data in the background.My Spotify app settings are set to...
I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs. I have a Nexus phone, Verizon network. Data settings have been adjusted so Spotify can't use da...
510 Views
0 replies
0 likes
Hiwhen I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playing. is thre a way to stop spotify on my phone when I a...
Hi when I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playin...
436 Views
0 replies
0 likes
This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud). My ears start ringing every time I hear it now. Th...
This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud)....
Casual Listener
1625 Views
4 replies
1 likes
Hi, I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's also happened in work, and it starts up quite loudly and is diff...
Hi, I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's al...
Newbie
37368 Views
36 replies
10 likes
I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The songs play just fine on my desktop, but as soon as I...
I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The s...
Community Legend
528 Views
1 replies
0 likes
When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu
When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu
Community Legend
347 Views
1 replies
0 likes
Samsung S8plus. Chrome cast on AV receiver. All latest updates.The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.
Samsung S8plus. Chrome cast on AV receiver. All latest updates. The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.
Community Legend
464 Views
1 replies
0 likes
Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started acting up the same way it did on my old phone. "Forg...
Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started a...
413 Views
0 replies
0 likes
So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play songs based off the play list. How do i stop it from do...
So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play song...
Community Legend
497 Views
1 replies
0 likes
Hi,I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results: 1) The green symbol of "downloaded" disappear from every song of the Play List;2) It's not possible anymore to play the deleted...
Hi, I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results: 1) The green symbol of "downloaded" disappear from every son...
614 Views
0 replies
0 likes
I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro steps:1. Add few songs on to the public playlist on PC;2. Swi...
I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro s...
344 Views
0 replies
0 likes
Hi All,I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on Spotify by using mobile internet. However when I swi...
Hi All, I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on...
Casual Listener
845 Views
2 replies
0 likes
I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfactory solution because I don't want recommendations based...
I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfac...
Casual Listener
16923 Views
2 replies
31 likes
Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app. The white "Devices Available" prompt shows up at the bottom of the Spotify app and I can see my living room player under the "Connect to a Device" ...
Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app. The white "Devices Available" prompt shows up at the bottom of the Spotify app and I ca...
Casual Listener
63540 Views
31 replies
9 likes
I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating !
I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating !
Community Legend
1865 Views
3 replies
1 likes
