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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115825 Views

27 replies

4 likes

  • 115825 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

232919 Views

149 replies

11 likes

Android
autoplay
bluetooth
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  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592787 Views

79 replies

3 likes

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  • 79 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486626 Views

580 replies

42 likes

Account
Free
  • 486626 Views
  • 580 replies
  • 42 likes

Downloaded automatically "undownloaded"

Hey there,Sometimes spotify is "undownloading" songs itself... I don't have:-more than 10'000 songs-downloaded on more than 3 devices-problems with external storage Somehow it "only" delets song from album and never from playlists. And unfortunately ...

Casual Listener

Hey there, Sometimes spotify is "undownloading" songs itself...   I don't have: -more than 10'000 songs -downloaded on more than 3 devices -problems with external storage   Somehow ...

_M-I-K-I_

Composer

677 Views

2 replies

0 likes

  • 677 Views
  • 2 replies
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Spotify bezahlen per Handyguthaben?

Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie zur Tankstelle zu rennen & mir 10€ Paysafe zu holen. Ist dies...

Casual Listener

Hallo!   ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie z...

MrMCM

Casual Listener

1022 Views

2 replies

1 likes

  • 1022 Views
  • 2 replies
  • 1 likes

How to reduce cellular data

Does anyone know how to reduce cellular data that spotify uses?I only have 500mb per month. Any help would be much appreciated Thanks.

Newbie

Does anyone know how to reduce cellular data that spotify uses? I only have 500mb per month.   Any help would be much appreciated  Thanks.

458 Views

0 replies

0 likes

  • 458 Views
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Superuser Contribution Spotify is using too much data to play downloaded tracks

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from playing downloaded tracks when the phone gets offl...

Newbie

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from...

Existenz_10

Casual Listener

709 Views

2 replies

0 likes

  • 709 Views
  • 2 replies
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Android app and Sonos

For over a week we have been unable to connect to Sonos though the android app. Many people seem to have this problem. It needs to be fixed ASAP.

Newbie

For over a week we have been unable to connect to Sonos though the android app.   Many people seem to have this problem.   It needs to be fixed ASAP.    

441 Views

0 replies

1 likes

  • 441 Views
  • 0 replies
  • 1 likes

How do I stop downloading? T.T

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs.I have since added more songs, thought I toggled it off, it's not green, hasn't been for months, but somehow my Spotify still wants to...

Casual Listener

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs. I have since added more songs, thought I toggled it off, it's not green, hasn't b...

405 Views

0 replies

0 likes

  • 405 Views
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  • 0 likes

Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

Casual Listener

Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...

PG35

Newbie

862 Views

3 replies

1 likes

  • 862 Views
  • 3 replies
  • 1 likes

Music still stops playing randomly

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support. The problem is described here: https://community.spotify.com/t5/Ongoing-Issues/Android...

Newbie

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support.   The problem is described h...

Joe

Community Legend

1118 Views

3 replies

1 likes

  • 1118 Views
  • 3 replies
  • 1 likes

After putting to offline, online not possible, button does not work anymore

I had set to offline.Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

Newbie

I had set to offline. Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

336 Views

0 replies

0 likes

  • 336 Views
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  • 0 likes

Spotify storage

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this

Regular

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this 

552 Views

0 replies

0 likes

  • 552 Views
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  • 0 likes

everything about spotify always crashes

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager is crashing. When I try to look my apps from setti...

Newbie

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager...

Joe

Community Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Spotify getting too heavy or am I outdated?

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, pretty high quality games... but I can't use Spotif...

Music Fan

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, ...

706 Views

0 replies

0 likes

  • 706 Views
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Missing play queue button on both kindle fire and android phone

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE IS IT!!!

Newbie

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE...

470 Views

0 replies

0 likes

  • 470 Views
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  • 0 likes

How to edit suggested preferences

I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?

Newbie

I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?

957 Views

0 replies

4 likes

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  • 0 replies
  • 4 likes

Can't delete a song in my titles

Hi everyone, I have "Ghost" from Skip the use as a song in my titles, but I just can't delete it. I tried but no matter wich way, even on my PC when i click on supress it still stays. Any help?

Newbie

Hi everyone,   I have "Ghost" from Skip the use as a song in my titles, but I just can't delete it. I tried but no matter wich way, even on my PC when i click on supress it still stays. ...

346 Views

0 replies

0 likes

  • 346 Views
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Solved!! spotify connect and sonos

Since spotify app on android: 8.4.30.688 it shows the sonos speakers but will not connect. Please advise...

Casual Listener

Since spotify app on android: 8.4.30.688 it shows the sonos speakers but will not connect.   Please advise...

k3tw13z3l

Casual Listener

1911 Views

2 replies

1 likes

  • 1911 Views
  • 2 replies
  • 1 likes

Spotify volume lowers like receiving messages

Spotify volume keeps lowering while playing music on my phone (OnePlus 3, android 8.0) like it is supposed to do when receives messages. It keeps doing this although I'm not receiving messages and my phone is on silent...

Newbie

Spotify volume keeps lowering while playing music on my phone (OnePlus 3, android 8.0) like it is supposed to do when receives messages. It keeps doing this although I'm not receiving messages and my...

wtfqm

Newbie

1420 Views

1 replies

1 likes

volume
  • 1420 Views
  • 1 replies
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App trouble

Hi everyone! I use a samsung galaxy j7 2016 and since the last update I cant log in my spotify account. The app just won't open. I tried reinstalling, cache cleaning and all suggestions above. Is it possible that is an app error? If so, how long unti...

Newbie

Hi everyone! I use a samsung galaxy j7 2016 and since the last update I cant log in my spotify account. The app just won't open. I tried reinstalling, cache cleaning and all suggestions above. Is it ...

399 Views

0 replies

0 likes

  • 399 Views
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Android TV update colored bars top left of screen

Latest update of spotify for android tv seems to have made a few changes to the GUI, most for the better. However now there are 3 colored blocks at the top left of screen at all times. They appear to change color to whatever the background/art is cur...

Newbie

Latest update of spotify for android tv seems to have made a few changes to the GUI, most for the better.  However now there are 3 colored blocks at the top left of screen at all times.  Th...

375 Views

0 replies

0 likes

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SONG IS NOT AVAILABLE

HiI have a Premium account but still not able to listen to some songs, e.g. Find a way by J Five. How is that possible?? It's so annoying considering I am paying for the service.RegardsDan

Newbie

Hi I have a Premium account but still not able to listen to some songs, e.g. Find a way by J Five. How is that possible?? It's so annoying considering I am paying for the service. Regards Dan

Joe

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes