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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Music doesn't start on Chromecast

I'm trying to get Spotify casting from my phone working on my Chromecast. I start a song on my Android phone, go to Devices, and cast to my Chromecast. The Chromecast switches to the Spotify page, but nothing plays and my phone eventually gives up tr...

Newbie

I'm trying to get Spotify casting from my phone working on my Chromecast. I start a song on my Android phone, go to Devices, and cast to my Chromecast. The Chromecast switches to the Spotify pag...

kasperkamperman

Music Fan

448 Views

1 replies

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Cant start 7 day trial

Just installed spotify and registered and i cant start a 7 day trial it just says unable to connect. ( sorry for bad english )

Newbie

Just installed spotify and registered and i cant start a 7 day trial 😞 it just says unable to connect. ( sorry for bad english )

246 Views

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Accidentially deleted a song...how do i get it back?

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

Casual Listener

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

jmdesin892

Roadie

577 Views

1 replies

0 likes

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Bad BottomNavigation

1. On the bottom navigation bar, click Library or Radio2. Expand track details (lycir) that is playing in backgound3. Collapse track detailsExpected:Bottom Navigation icon indicator should be point on Library / RadioCurrent State:Bottom Navigation ic...

Newbie

1. On the bottom navigation bar, click Library or Radio 2. Expand track details (lycir) that is playing in backgound 3. Collapse track details Expected: Bottom Navigation icon indicator should ...

489 Views

0 replies

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Content saving to library but not being downloaded.

Hello, For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and the little green arrow is greyed out. I have never had a pr...

Newbie

Hello,   For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and...

276 Views

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login issue and suspicious email

I need help accessing my spotify account. I received an email saying that my email address has been changed though I did not! My email address is mariano.jhim2017@gmail.com and it says it was changed to mariano.jhim2017@yopmail.com Yopmail.com is not...

Newbie

I need help accessing my spotify account. I received an email saying that my email address has been changed though I did not! My email address is mariano.jhim2017@gmail.com and it says it was changed...

Joe

Community Legend

430 Views

1 replies

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Spotify pauses but restarts song on CradlePoint routers

So I've been using Spotify for about a year now on two different Android devices. An HTC phone and a ZTE phone. While driving in my truck I get WIFI off of a Verizon MiFi hotspot. I will listen for one hour on the way to work and yes two and a half h...

Newbie

So I've been using Spotify for about a year now on two different Android devices. An HTC phone and a ZTE phone. While driving in my truck I get WIFI off of a Verizon MiFi hotspot. I will listen for o...

230 Views

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Songs werden offline nicht abgespielt.

Hallo,Ich habe das Problem dass meine Songs (die meisten zumindest) nicht offline abgespielt werden obwohl sie heruntergeladen sind und ich Premium Nutzer bin. Außerdem die Songs die ich ganz normal herunter geladen habe (in keiner Playlist also nur ...

Newbie

Hallo, Ich habe das Problem dass meine Songs (die meisten zumindest) nicht offline abgespielt werden obwohl sie heruntergeladen sind und ich Premium Nutzer bin. Außerdem  die Songs die ich ganz...

daniel4916xx

Newbie

55573 Views

1 replies

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Problem med att redigera profil

Har prolem med att ändra profilen. Nu är allt fel i profilen och när jag är inloggad går det inte att ändra. Står bara att e-post adressen redan finns trotts att det inte är den jag skall ändra. Går inte heller att ansluta till familje inbjudan och j...

Newbie

Har prolem med att ändra profilen. Nu är allt fel i profilen och när jag är inloggad går det inte att ändra. Står bara att e-post adressen redan finns trotts att det inte är den jag skall ändra. Går ...

375 Views

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Solved!! My songs disappoint

I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode.

Regular

I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode. 

Joe

Community Legend

669 Views

3 replies

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When i try to login says my account is offline

When i try to login says my account is offline gives option to connect but nothing happens can't connect

Newbie

When i try to login says my account is offline gives option to connect but nothing happens can't connect 

Joe

Community Legend

398 Views

1 replies

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Incorrect Bluetooth Track Info

Hi,I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. This happens whether I skip forwards or backwards. Oddly...

Newbie

Hi, I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. Thi...

gilcohen84

Gig Goer

638 Views

2 replies

1 likes

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Solved!! Music stopped after 1 or 2 song played

Hi,I've got problem on my spotify app. The music always stop playing after 1 or 2 song played. It's really annoying. Fyi, the apps is running on Xiaomi Redmi Note 4 with MIUI 9. Please solve this problem immediately. Thanks!

Casual Listener

Hi, I've got problem on my spotify app. The music always stop playing after 1 or 2 song played. It's really annoying. Fyi, the apps is running on Xiaomi Redmi Note 4 with MIUI 9. Please solve this p...

sonicblaze

Casual Listener

584 Views

2 replies

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why is spotify stopping randonly

I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling my hair out. What version doesn't stop my music

Visitor

I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling...

dannystf

Newbie

490 Views

2 replies

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Logged out and library deletes on device restart

Motorola G5 plus, everytime I restart the device, I get logged out of Spotify and the app data/library is deleted. Is there a setting I'm missing? Or is this software?

Newbie

Motorola G5 plus, everytime I restart the device, I get logged out of Spotify and the app data/library is deleted. Is there a setting I'm missing? Or is this software? 

339 Views

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Android: Offline device limit reached with one Andriod Device

Hello,I have one Samsung Galaxy A3 with a 128GB SD card as my only device that is my offline device.However if I check my offline devices it looks that I have 3 andriod devices. As it doesn't tell which Andriod Device it is, I am confused.Is this sti...

Gig Goer

Hello, I have one Samsung Galaxy A3 with a 128GB SD card as my only device that is my offline device. However if I check my offline devices it looks that I have 3 andriod devices. As it doesn't t...

564 Views

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andriod
devices
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App doesn't play my music from memory card when offline

When I try to play a downloaded album from Spotify/android on the train (where I don't have internet) I sometimes get complaints that I'm offline, why ??

Casual Listener

When I try to play a downloaded album from Spotify/android on the train (where I don't have internet) I sometimes get complaints that I'm offline, why ??

320 Views

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Huawei p9. No aparece control en pantalla de bloqueo, aún con permisos

Hola, tengo un Huawei P9 y no aparecen los controles en la pantalla de bloqueo, ya están los permisos de notificación, pero aún así no funciona. También borré el caché y desinstalé y reinstalé la aplicación, sigue sin funcionar. Saben cómo puedo solu...

Newbie

Hola, tengo un Huawei P9 y no aparecen los controles en la pantalla de bloqueo, ya están los permisos de notificación, pero aún así no funciona. También borré el caché y desinstalé y reinstalé la apl...

1192 Views

0 replies

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control
Huawei p9
Pantalla de bloqueo
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Manche lieder werden nicht gefunden

Hallo LeuteIch war letztens in Belgien bei meiner Familie. Mein cousin nutzt spotify und ich wollte ihn auf sein handy paar deutschrap lieder zeigen,die es bei sein spotify account nicht gab,wobei es aber bei mein deutschen ACC gibt.Hat da jemand ein...

Newbie

Hallo Leute Ich war letztens in Belgien bei meiner Familie. Mein cousin nutzt spotify und ich wollte ihn auf sein handy paar deutschrap lieder zeigen,die es bei sein spotify account nicht gab,wobei ...

503 Views

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0 likes

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cant logg in on Spotify

when i try to logg in to Spotify using my iphone it says u have to go online to use Spotify. then i can press no or connect. but then nothing happends after o pres connect. have workt before and now after the payment has went thrue nothing works. hel...

Newbie

when i try to logg in to Spotify using my iphone it says u have to go online to use Spotify. then i can press no or connect.  but then nothing happends after o pres connect. have workt before an...

440 Views

0 replies

0 likes

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