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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1168 Views

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Android App not allowed --> Use web player ?

Hi,Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't think I'm the only one with this issue.Thanks

Newbie

Hi, Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't thin...

342 Views

0 replies

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Can not log in

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!! This happens if Spotify has been set to offline mode. This has happened 3 times. T...

Newbie

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!!   This happens if Spotif...

Joe

Community Legend

275 Views

1 replies

0 likes

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Move all to SD card (Android 5.0.2)

Hi all! I can't move all the playlists to SD Card. I have Spotify Premium. When I tried move it, this send me a error message: "We could not move your data. It might be a problem with your SD card. Check permissions and try again." Can you help me? P...

Newbie

Hi all!   I can't move all the playlists to SD Card. I have Spotify Premium. When I tried move it, this send me a error message: "We could not move your data. It might be a problem with your S...

BetoL86

Newbie

1615 Views

3 replies

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Superuser Contribution Spotify autoplaying

Hi!My Spotify has started to autoplay when i snooze and even when i end a phone call. How do i make this stop?Kind regards. Kenneth.

Casual Listener

Hi! My Spotify has started to autoplay when i snooze and even when i end a phone call. How do i make this stop? Kind regards. Kenneth. 

Fastford

Casual Listener

408 Views

2 replies

1 likes

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Downloaded music is gone

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline.. Why? This is a bug. Please repair that..

Newbie

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline..  Why? This is a bug. Please repair that..

249 Views

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I got charge for nothing

After I finish the registration as premium member. The page doesn't send me any notification. I think, my premium doesn't active yet, because I can't play music without shuffle it. But, after one month I get charge on my credit card. I pay for nothin...

Visitor

After I finish the registration as premium member. The page doesn't send me any notification.  I think, my premium doesn't active yet, because I can't play music without shuffle it. But, after ...

user-removed

Not applicable

362 Views

2 replies

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Some songs are grey and won't play on mobile, but will just fine on my computer?

I uploaded a lot of local files from my PC and some of them will play with no issue on my Android, but some of them are grey and wont play when I select them. All songs will play just fine on my computer. EDIT: Fixed a typo

Newbie

I uploaded a lot of local files from my PC and some of them will play with no issue on my Android, but some of them are grey and wont play when I select them. All songs will play just fine on my comp...

Joe

Community Legend

322 Views

1 replies

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Songs downloading on mobile data even when not allowed

Hello,My Spotify app on my Android phone is constantly downloading new songs from playlists on mobile data, even when I've disabled the option to do so.Any solutions? Thanks!Picture 1: My WiFi is off, my mobile data is on, Spotify is downloading song...

Newbie

Hello, My Spotify app on my Android phone is constantly downloading new songs from playlists on mobile data, even when I've disabled the option to do so. Any solutions? Thanks! Picture 1: My WiFi ...

Joe

Community Legend

2640 Views

1 replies

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Verwijderen van alle nummers uit map nummers

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

Newbie

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

2899 Views

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Can't listen to certain artist

Hello,I used spotify a long time for free. Now I purchased a test-account in the hope I could listen to actors without any songs. But seems like I can't, because of some ugly geo-blocking. For example the Band: SCANDAL or KALAFINA I can follow the ba...

Regular

Hello, I used spotify a long time for free. Now I purchased a test-account in the hope I could listen to actors without any songs. But seems like I can't, because of some ugly geo-blocking.   ...

Vanessa0304

Newbie

9496 Views

10 replies

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Solved!! Way to only see downloaded music?

I'm using Spotify 1.0.0.82 on Android 4.4.2. I plan to use Spotify offline pretty often so I was wondering if there was any way to see just music that has been downloaded (i.e. that can be played in offline mode) without having to see all the cool mu...

Casual Listener

I'm using Spotify 1.0.0.82 on Android 4.4.2. I plan to use Spotify offline pretty often so I was wondering if there was any way to see just music that has been downloaded (i.e. that can be played in ...

jarneQ

Regular

298482 Views

35 replies

5 likes

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Unable to Log In Using Facebook

Im trying to log into Spotify using my Facebook account. Im logged into Facebook on my phone but everytime I click "Log In with Facebook" it keeps brining up a different Facebook account and doesnt give me the option to choose "Not Me" or Log out it ...

Newbie

Im trying to log into Spotify using my Facebook account. Im logged into Facebook on my phone but everytime I click "Log In with Facebook" it keeps brining up a different Facebook account and doesnt g...

350 Views

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Superuser Contribution Songs not staying downloaded on phone

Recently got a new sony xperia xz1. It seems everytime I close the spotify app the songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the internet also plays a part in this. I have to hit the downl...

Newbie

Recently got a new sony xperia xz1. It seems everytime I close the spotify app the  songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the in...

Leonardo

Roadie

980 Views

1 replies

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How long will spotify work without an internet connection?

HI there, I am about to set off on a 2 month row across the Atlantic Ocean. I won't have internet access for the entirety of this journey. I want to know whether or not spotify app will allow me to continue to play my offline playlists even if the ap...

Casual Listener

HI there,  I am about to set off on a 2 month row across the Atlantic Ocean. I won't have internet access for the entirety of this journey. I want to know whether or not spotify app will allow ...

MusicMomma

Casual Listener

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2 replies

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Superuser Contribution Music pausing or skipping songs randomly Galaxy S8

Hi I was using a galaxy s6 for over a year and never had an issue. Switched to an s8 last month and the app can occasionally work fine for about the first 10 or 20 minutes but then it starts to skip forward in a song or skip two or three songs ahead ...

Newbie

Hi I was using a galaxy s6 for over a year and never had an issue. Switched to an s8 last month and the app can occasionally work fine for about the first 10 or 20 minutes but then it starts to skip ...

Leonardo

Roadie

10310 Views

1 replies

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Superuser Contribution Spotify Songs Skipping

As of recent I have noticed that during playback all of my spotify songs are skipping. It almost sounds like when a scratched CD is playing and a few seconds of the song is skipped over. This is happening on my android phone when i either play the mu...

Newbie

As of recent I have noticed that during playback all of my spotify songs are skipping. It almost sounds like when a scratched CD is playing and a few seconds of the song is skipped over. This is happ...

Leonardo

Roadie

547 Views

1 replies

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Local files in playlist no longer syncing to phone

Local files in playlist no longer syncing to phone, read somewhere that they might have stopped this feature? any ideas? version 8.4.28

Casual Listener

Local files in playlist no longer syncing to phone, read somewhere that they might have stopped this feature? any ideas? version 8.4.28

302 Views

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NO PUEDO REPRODUCIR ARCHIVOS LOCALES EN MI CELULAR ANDROID

HE AGREGADO LA MUSICA A MIS ARCHIVOS LOCALES Y EN LA LAPTOP PUEDO ESCUCHAR LAS CANCIONES CON NORMALIDAD, LAS AGREGUE A UN PLAYLIST PARA PODER ESCUCHARLAS EN MI CELULAR PERO AL QUERER DARLE "DESCARGAR" NO DECARGAN Y NO SE PUEDEN ESCUCHAR,LA LAPTOP Y E...

Newbie

HE AGREGADO LA MUSICA A MIS ARCHIVOS LOCALES Y EN LA LAPTOP PUEDO ESCUCHAR LAS CANCIONES CON NORMALIDAD, LAS AGREGUE A UN PLAYLIST PARA PODER ESCUCHARLAS EN MI CELULAR PERO AL QUERER DARLE "DESCARGAR...

IoriYagamiSama

Casual Listener

3685 Views

6 replies

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gear s

I have the Gear S, did you will develop this app for it??

Casual Listener

I have the Gear S, did you will develop this app for it??

349 Views

0 replies

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Spotify Connect - Multiroom

Hi, i have found some older topics, which describes the function to stream music via spotify connect to multiple speakers. These option is now available from spotify with the new speakers from phlips, teufel, etc. But i have following Problem, scenar...

Casual Listener

Hi,   i have found some older topics, which describes the function to stream music via spotify connect to multiple speakers.   These option is now available from spotify with the ne...

NickBL

Newbie

112104 Views

20 replies

30 likes

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