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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6393 Views

0 replies

7 likes

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Superuser Contribution Cant download the app

I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone. Please help

Newbie

I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone.    Please help&nb...

user-removed

Not applicable

339 Views

1 replies

0 likes

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  • 1 replies
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Offline music on Android Wear

Still no offline music for Android Wear 2.0? Come on, Spotify!

Music Fan

Still no offline music for Android Wear 2.0? Come on, Spotify!

822 Views

0 replies

7 likes

Android wearables
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Shuffle and repeat are automatically canceled

When switching from a Playlist to other playback mode (radio, daily mix etc) shuffle and repeat are automatically deselected. From a PC you can force them back on again but on an android device it is not possible. They are replaced with like/dislike....

Regular

When switching from a Playlist to other playback mode (radio, daily mix etc) shuffle and repeat are automatically deselected. From a PC you can force them back on again but on an android device it is...

the1pickle

Casual Listener

872 Views

2 replies

0 likes

Android
Connect
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Music stops playing 15 sec after phone goes to sleep..but wait there's more

Quick bit of information, Nexus 5x running Android 8.0 with August 2017 security patch with Spotify 8.4.21.508. I have Spotify as "Not Optimized" under battery settings and I am not running any type of "Data Saver" options. I have also cleared cache/...

Newbie

Quick bit of information, Nexus 5x running Android 8.0 with August 2017 security patch with Spotify 8.4.21.508.  I have Spotify as "Not Optimized" under battery settings and I am not running any...

876 Views

0 replies

0 likes

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Unavailable songs

Hey guys,I have a problem with downloading songs on my Android Phone. I recently put all the physical CDs I have on my computer. Then I went to preferences and add them to the "Local files" section, with success. I modified a few songs to match the s...

Newbie

Hey guys, I have a problem with downloading songs on my Android Phone.   I recently put all the physical CDs I have on my computer. Then I went to preferences and add them to the "Local files...

458 Views

0 replies

1 likes

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  • 1 likes

all my list are gone blank

all i know is i had a account on auto pay.then i didnt have spotify.so i paid 9.99 and now all my play list is gone?it says soptify saves your ist well how do i get them back? why dont they have a phone you can call

Visitor

all i know is i had a account on auto pay.then i didnt have spotify.so i paid  9.99 and now all my play list is gone?it says soptify saves your ist well how do i get them back? why dont they hav...

279 Views

0 replies

0 likes

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Buzzing/weird noise while songs play?

I have a Samsung Note 5 and for the past couple of weeks these weird noises happen as I use the app on my phone. I thought perhaps it was just my headphones but that doesn't seem to be it because it happens through my phones speakers as well. This do...

Newbie

I have a Samsung Note 5 and for the past couple of weeks these weird noises happen as I use the app on my phone. I thought perhaps it was just my headphones but that doesn't seem to be it because it ...

tshaffer250

Casual Listener

6321 Views

7 replies

3 likes

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  • 3 likes

Non trovo la canzone

Non riesco a trovare la canzone zweistellige haftstrafen di capital Bra..

Newbie

Non riesco a trovare la canzone zweistellige haftstrafen di capital Bra..

326 Views

0 replies

0 likes

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Wi-Fi issues

Wi-Fi connects - browsing works, videos play on YouTube, however when it comes to Spotify my playlist appear but the songs are greyed out and a "no internet connection" appears at the bottom. All works fine with 4g cellular but Wi-Fi is giving me fit...

Newbie

Wi-Fi connects - browsing works, videos play on YouTube, however when it comes to Spotify my playlist appear but the songs are greyed out and a "no internet connection" appears at the bottom. All wor...

295 Views

0 replies

0 likes

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Superuser Contribution Premium com recursos bloqueados

Olá! Já tem dois meses que assino o Spotify Premium, e ainda há recursos bloqueados (passar músicas sem limite, voltar músicas, selecionar o modo aleatótio, etc.) Qual pode ser problema?

Newbie

Olá!  Já tem dois meses que assino o Spotify Premium, e ainda há recursos bloqueados (passar músicas sem limite, voltar músicas, selecionar o modo aleatótio, etc.)   Qual pode ser proble...

user-removed

Not applicable

334 Views

1 replies

0 likes

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App barely works. Fails to open regularly, takes 30 seconds to play music after selecting songs...

I have an unmodded LG G6. Spotify has always been a little buggy on it compared to my Galaxy S7 Edge, but now it barely works. Opening the app after restarting my phone is completely hit or miss. A download keeps getting triggered in my status bar, e...

Casual Listener

I have an unmodded LG G6. Spotify has always been a little buggy on it compared to my Galaxy S7 Edge, but now it barely works. Opening the app after restarting my phone is completely hit or miss. A d...

Joe

Community Legend

555 Views

3 replies

0 likes

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Can No Longer Download Songs

I keep getting the message to "Go to Settings to download using cellular." despite the fact that the feature is currently turned on. And songs don't seem to be downloaded. I've tried to turn off the download using celluar setting and turn it on again...

Newbie

I keep getting the message to "Go to Settings to download using cellular." despite the fact that the feature is currently turned on. And songs don't seem to be downloaded. I've tried to turn off the ...

252 Views

0 replies

0 likes

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Spotify is dowloading without wifi.

Here are 2 screenshots. It happens randomly.

Newbie

Here are 2 screenshots. It happens randomly.

Joe

Community Legend

530 Views

2 replies

0 likes

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do you have any good lists

any suggestions

Newbie

any suggestions

jmdesin892

Roadie

222 Views

1 replies

0 likes

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Android Auto Album Art

When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly. It sometimes seems to work when the phone is first connected, but once the second track queues up it goes away. Any ideas?

Visitor

When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly.  It sometimes seems to work when the phone is first connected, but once the second t...

AKoenig

Newbie

656 Views

1 replies

2 likes

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Solved!! Problem with download songs

Hi, well i started to download my music and then turn off my wi-fi and don't let me hear the music! I want to know why? I already pay for that, they say if i pay and download i don't need Internet to play so whats going on?

Casual Listener

Hi, well i started to download my music and then turn off my wi-fi and don't let me hear the music! I want to know why? I already pay for that, they say if i pay and download i don't need Internet to...

Villaleblanc

Casual Listener

515 Views

2 replies

0 likes

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Mp3s added from Mac Not Available on Android

From my Mac I added a few local mp3s onto a playlist. The playlist also has one non-local song added from Spotify. Within the Mac the playlist plays flawlessly. But through my Android Spotify app, only that non-local song is available and playable. T...

Newbie

From my Mac I added a few local mp3s onto a playlist. The playlist also has one non-local song added from Spotify.   Within the Mac the playlist plays flawlessly. But through my Android Spotif...

Joe

Community Legend

272 Views

1 replies

0 likes

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Media Controls

When I am driving, I have spofiy open, with the media controls full screen. I've noticed that the media controls are being hidden in favour of showing the album art work, which means I need to tap on the screen to then change songs. Missing the butto...

Newbie

When I am driving, I have spofiy open, with the media controls full screen. I've noticed that the media controls are being hidden in favour of showing the album art work, which means I need to tap on...

327 Views

0 replies

0 likes

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playlist recommendations not changing

I'm trying Spotify for the first time on the 30-day trial. Liking it so far. I'm having an issue with recommendations.After wandering around in the Android app, I noticed that I could navigate to Your Library/Playlists/My playlist name/ and scroll al...

Casual Listener

I'm trying Spotify for the first time on the 30-day trial. Liking it so far. I'm having an issue with recommendations. After wandering around in the Android app, I noticed that I could navigate to Y...

Kaaltet

Casual Listener

12229 Views

2 replies

6 likes

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No longer available to download songs in my SD Card

I´ve just opened the app and I realized all my downloaded songs had been deleted. I downloaded them again and all the music was being storaged in my device memory. Now I realized there is no option for moving them to a SD Card. Why? Is it because of ...

Casual Listener

I´ve just opened the app and I realized all my downloaded songs had been deleted. I downloaded them again and all the music was being storaged in my device memory. Now I realized there is no option f...

idem2lyon

Newbie

404 Views

2 replies

0 likes

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