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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Jump to current track in the playlist

Hi,is there a way to jump to the currently playing track in the playlist?It is quite a standard feature (either jump to the position in the playlist or to have the playlist scroll along)And yes, I know that I can filter my playlist and find the track...

Newbie

Hi, is there a way to jump to the currently playing track in the playlist? It is quite a standard feature (either jump to the position in the playlist or to have the playlist scroll along) And y...

465 Views

0 replies

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Problemas con la memoria

Instale una memoria nueva para traspasar mis datos ahi, y me salio un me saje que te mi tarjeta micro tenia problemas con los permisos, por ende no se pudo hacer trantransferencia de datos de la memoria interna a la micro sd ayuda por favor! untentei...

Newbie

Instale una memoria nueva para traspasar mis datos ahi, y me salio un me saje que te mi tarjeta micro tenia problemas con los permisos, por ende no se pudo hacer trantransferencia de datos de la memo...

DanielWaza

Casual Listener

316 Views

1 replies

0 likes

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Spotify deleting songs by it self

I've been a Spotify premium user for many years, on several android devices. The problem is haunting me on every phone that I've had. The problem is that my downloaded tracks just deletes itself and I have to listen to them using my data. I usually s...

Newbie

I've been a Spotify premium user for many years, on several android devices. The problem is haunting me on every phone that I've had. The problem is that my downloaded tracks just deletes itself and ...

674 Views

0 replies

0 likes

by
Deleting
it
self
songs
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Solved!! Downloaded music in online mode??

Hi,where is the downloaded music played from while in 'online mode'?Is it from internet connection or from the storage card??

Newbie

Hi, where is the downloaded music played from while in 'online mode'? Is it from internet connection or from the storage card??

jsannn

Community Legend

547 Views

1 replies

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keep losing synced music

hi, I'm premium user. On my phone, I've synced tons of song to listen to them when I'm offline. And I've lost all of them. Vanished. I've retried several times to sync songs, and I keep losing them. Sometimes after one week, sometimes after one month...

Casual Listener

hi,   I'm premium user. On my phone, I've synced tons of song to listen to them when I'm offline. And I've lost all of them. Vanished. I've retried several times to sync songs, and I keep losi...

220 Views

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Offline login

So I logged out of my account while I was offline now I can't log back in! It says I have to go on the internet to login and I can't find anything to change it from offline.....HELP

Newbie

So I logged out of my account while I was offline now I can't log back in! It says I have to go on the internet to login and I can't find anything to change it from offline.....HELP  

JimmyViCa

Casual Listener

387 Views

2 replies

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Solved!! Control Spotify with gear s3

Hello,I have had Spotify for quite some time now and still love it. I used to have an Asus Zen Watch 2. When this died I got the Gear S3. With the Zen watch I could control Spotify without looking at my phone. Now fast forward to the gear S3. It will...

Regular

Hello, I have had Spotify for quite some time now and still love it. I used to have an Asus Zen Watch 2.  When this died I got the Gear S3. With the Zen watch I could control Spotify without lo...

Milkovr

Newbie

43137 Views

9 replies

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Newbie

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231 Views

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Strange Noise randomly

I have a Samsung note 5, and when i use Spotify Premium sometimes a weird noise appears and it starts to be annoying and more frequently, so help me fixit please

Casual Listener

I have a Samsung note 5, and when i use Spotify Premium sometimes a weird noise appears and it starts to be annoying and more frequently, so help me fixit please 

franco227

Casual Listener

456 Views

2 replies

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Segundo Plano

Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto. Mi teléfono es el LG X Stylus, Android 6.0.1

Newbie

Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto...

792 Views

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Solved!! Cannot delete random playlist

A random playlist appeared in the app that was titled "XDXDXD" and a random song was saved to my library. It was all Latino music, which I do not listen to as I do not speak Spanish. No one has access to my account and I've changed my password twice ...

Casual Listener

A random playlist appeared in the app that was titled "XDXDXD" and a random song was saved to my library. It was all Latino music, which I do not listen to as I do not speak Spanish. No one has acces...

brittbot

Casual Listener

1372 Views

1 replies

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Cannot edit playlists. It says they were made by Spotify.

I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. The screenshot shows both of the playlists in my lib...

Casual Listener

I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. T...

qwerty_joe

Casual Listener

412 Views

2 replies

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Music has a mind of its own

When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class.

Casual Listener

When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class. 

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Help
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Scratching sound while listening to music

Hi everyone! I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. It is a scratching sound that appears every 2-3 seconds, or w...

Visitor

Hi everyone!   I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. ...

780 Views

0 replies

3 likes

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Music doesn't start on Chromecast

I'm trying to get Spotify casting from my phone working on my Chromecast. I start a song on my Android phone, go to Devices, and cast to my Chromecast. The Chromecast switches to the Spotify page, but nothing plays and my phone eventually gives up tr...

Newbie

I'm trying to get Spotify casting from my phone working on my Chromecast. I start a song on my Android phone, go to Devices, and cast to my Chromecast. The Chromecast switches to the Spotify pag...

kasperkamperman

Music Fan

447 Views

1 replies

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Cant start 7 day trial

Just installed spotify and registered and i cant start a 7 day trial it just says unable to connect. ( sorry for bad english )

Newbie

Just installed spotify and registered and i cant start a 7 day trial 😞 it just says unable to connect. ( sorry for bad english )

245 Views

0 replies

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Accidentially deleted a song...how do i get it back?

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

Casual Listener

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

jmdesin892

Roadie

576 Views

1 replies

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Bad BottomNavigation

1. On the bottom navigation bar, click Library or Radio2. Expand track details (lycir) that is playing in backgound3. Collapse track detailsExpected:Bottom Navigation icon indicator should be point on Library / RadioCurrent State:Bottom Navigation ic...

Newbie

1. On the bottom navigation bar, click Library or Radio 2. Expand track details (lycir) that is playing in backgound 3. Collapse track details Expected: Bottom Navigation icon indicator should ...

489 Views

0 replies

0 likes

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Content saving to library but not being downloaded.

Hello, For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and the little green arrow is greyed out. I have never had a pr...

Newbie

Hello,   For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and...

276 Views

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