Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53480 Views
  • 68 replies
  • 25 likes
  • 53480 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27679 Views
  • 5 replies
  • 0 likes
  • 27679 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify undownloads my songs randomly

Hello all, I'm in need of your urgent help guys.I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloaded them and again they have been undownloaded.... Does anybody ...

  • Newbie
  • Hello all,   I'm in need of your urgent help guys. I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloade...
  • user-removed
  • Not applicable
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wachtrij is niet zichtbaar

De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?

  • Newbie
  • De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?
  • user-removed
  • Not applicable
  • 2102 Views
  • 1 replies
  • 0 likes
  • 2102 Views
  • 1 replies
  • 0 likes

Spotify Home Page not working

All the other features work except the home page. Whenever I go to home page, it says "Sorry, something went wrong.That didn't work. Please have another go." I've tried logging out, cleared data and cache, reinstalled the app. But all of the solution...

  • Newbie
  • All the other features work except the home page. Whenever I go to home page, it says "Sorry, something went wrong.That didn't work. Please have another go." I've tried logging out, cleared data and ...
  • CarlosESierra
  • Newbie
  • 764 Views
  • 1 replies
  • 0 likes
  • 764 Views
  • 1 replies
  • 0 likes

Angemeldet bleiben

Hallo liebe Community, Habe mein Smartphone auf den Werkszustand zurückgesetzt und Spotify daher neu installieren müssen. Seither muss ich mich jedesmal neu anmelden wenn ich die App öffne... Dieses Problem hatte ich vorher nicht. Weiß jmd wie ich da...

  • Newbie
  • Hallo liebe Community,   Habe mein Smartphone auf den Werkszustand zurückgesetzt und Spotify daher neu installieren müssen. Seither muss ich mich jedesmal neu anmelden wenn ich die App öffne.....
  • 3917 Views
  • 0 replies
  • 7 likes
  • Account
    Login
  • 3917 Views
  • 0 replies
  • 7 likes

Huge amount of data being consumed by Spotify

I am using the Motorola G4 Plus (Android 7.0) with Spotify Premium installed. This past billing cycle, within 3 weeks, the app has consumed 3.37 GB of data. I still have a week to go before the data counter reset. It has never been this large before....

  • Casual Listener
  • I am using the Motorola G4 Plus (Android 7.0) with Spotify Premium installed. This past billing cycle, within 3 weeks, the app has consumed 3.37 GB of data. I still have a week to go before the data ...
  • user-removed
  • Not applicable
  • 581 Views
  • 3 replies
  • 1 likes
  • 581 Views
  • 3 replies
  • 1 likes

Spotify deleted my music (again)

This is at least the 10th time that my Spotify has deleted all of my downloaded music from my Samsung A3 smartphone. Its honestly really anoying! The app remembers the artists I follow but somehow deletes the 9+ GB of music I have downloaded. Every t...

  • Newbie
  • This is at least the 10th time that my Spotify has deleted all of my downloaded music from my Samsung A3 smartphone. Its honestly really anoying! The app remembers the artists I follow but somehow de...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Downloaded music

I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they show as not downloaded and have to be again. Then I...

  • Casual Listener
  • I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Music skips, pauses randomly when headphone on

My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear. Most times it is when I place the phone into my pocket or when I am walking.I have tired a clean reset (uninstall, reinstall). This problem has only occ...

  • Newbie
  •   My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear.  Most times it is when I place the phone into my pocket or when I am walking. I have ti...
  • TheVicArmyYT
  • Newbie
  • 1894 Views
  • 1 replies
  • 3 likes
  • 1894 Views
  • 1 replies
  • 3 likes

Can't Find Daily Mix, Usual Workarounds Not Working

I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Help section of the Spotify website, I found that my D...

  • Newbie
  • I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Hel...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

"Watch now" button rarely shows when the "30 minutes of ad-free music" sound byte comes on

Hello Spotify Android Team, On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 minutes of add free music" sound byte rarely shows.In an effort to g...

  • Casual Listener
  • Hello Spotify Android Team,   On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 min...
  • FrankensteinTJ
  • Casual Listener
  • 1613 Views
  • 2 replies
  • 0 likes
  • 1613 Views
  • 2 replies
  • 0 likes

SD location directory listed in App is NOT my SD card storage

I've been trying to figure out why I ahven't been able to save onto my SD card. I've had it selected, I've done clean deletions and reinstalls, I've given storage permissions, double checked sd storage type, etc etc... still, it has always saved onto...

  • Casual Listener
  • I've been trying to figure out why I ahven't been able to save onto my SD card. I've had it selected, I've done clean deletions and reinstalls, I've given storage permissions, double checked sd stora...
  • Joe
  • Community Legend
  • 1347 Views
  • 3 replies
  • 0 likes
  • 1347 Views
  • 3 replies
  • 0 likes

Solved!! songs are not in correct order

the songs in different albums are not in correct order. It´s particular bad, when I listen a audiobook (for instance: jussi adler olsen - Take over). The problem exists also in playlists.Please fix it!best regards

  • Casual Listener
  • the songs in different albums are not in correct order. It´s particular bad, when I listen a audiobook (for instance: jussi adler olsen - Take over). The problem exists also in playlists. Please fix...
  • alfredpur
  • Casual Listener
  • 527 Views
  • 2 replies
  • 0 likes
  • 527 Views
  • 2 replies
  • 0 likes

Playing random songs I've never heard of

Hi there, just trying out Spotify free on Android deviceand wondering if anyone can tell me if this is normal? I create a playlist comprising of an album, lets say Elbow in this case. I start to play and its only shuffle as I understand on free which...

  • Newbie
  • Hi there, just trying out Spotify free on Android deviceand wondering if anyone can tell me if this is normal?   I create a playlist comprising of an album, lets say Elbow in this case. I star...
  • Joe
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Account suddenly logs out

So hi i'm new here.My problem is every hour or so my spotify in my phone automatically logs out, i didnt do anything it justs logs out and everytime it logs out and i log in all of my downloaded songs are gone they are not downloaded just saved. Than...

  • Casual Listener
  • So hi i'm new here. My problem is every hour or so my spotify in my phone automatically logs out, i didnt do anything it justs logs out and everytime it logs out and i log in all of my downloaded so...
  • Moyortega7
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Solved!! Extra files in playlist made of local files

Hi,I've made a playlist from my local files and everything seems to look ok on my computer, but when I look at the same playlist on my phone there are some extra gray files that I can't delete. I've tried reinstalling the app but it keeps showing up ...

  • Casual Listener
  • Hi, I've made a playlist from my local files and everything seems to look ok on my computer, but when I look at the same playlist on my phone there are some extra gray files that I can't delete. I'v...
  • casablanca6
  • Casual Listener
  • 629 Views
  • 5 replies
  • 0 likes
  • 629 Views
  • 5 replies
  • 0 likes

Album cover is backed one position backwards Asus Nexus 7

The Spotify will back the album cover on my Nexus 7.I have to move the cover of the album twice to go to the next song.After a while, the album cover is backed one position backwards.I treid to reinstall app, not solved.

  • Newbie
  • The Spotify will back the album cover on my Nexus 7. I have to move the cover of the album twice to go to the next song. After a while, the album cover is backed one position backwards. I tre...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Spotify keeps pausing

As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though).And yes, I've tried various solutions mentioned in other topics like this: logging out from all devices, eve...

  • Regular
  • As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though). And yes, I've tried various solutions mentioned in othe...
  • pceg
  • Regular
  • 3409 Views
  • 8 replies
  • 0 likes
  • 3409 Views
  • 8 replies
  • 0 likes

Offline songs not available in app, but still saved in storage

Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify app, I don't have any downloaded songs. I checked my...

  • Music Fan
  • Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify a...
  • MrBrown3
  • Music Fan
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Problem with graphics

Hi, While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched.Regards

  • Newbie
  • Hi,  While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched. Regards
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Spotify app on my Android won't shuffle play.

It only seems to play songs in the order I added them to my playlist, even though I am hitting the green Shuffle Play button.

  • Newbie
  • It only seems to play songs in the order I added them to my playlist, even though I am hitting the green Shuffle Play button.
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes