Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387356 Views

545 replies

34 likes

Account
Free
  • 387356 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8040 Views

0 replies

7 likes

  • 8040 Views
  • 0 replies
  • 7 likes

[Bug] Shuffle play only shuffles through 7 random songs

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs.This should probably be fixed.

Casual Listener

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs. This should probably be fixed.

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Symphony X - Paradise Lost

Hello. This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

Newbie

Hello.    This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

Joe

Community Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Using multiple devices

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if you have downloaded all your music?

Newbie

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Playlist sorting options

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm

Newbie

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm 

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Wrong song displayed after each commercial

After each commercial the wrong song is displayed compared to the one you hear playing! Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some other song while keep on playing that first displayed song!so...

Music Fan

After each commercial the wrong song is displayed compared to the one you hear playing!   Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some o...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Problema de almacenamiento en Moto G3

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y eso me impide descargar las canciones de mi bibliot...

Newbie

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y ...

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
  • 0 likes

Error logging into app

I am having an error message when opening the application. "Your current setting is offline. Stay online to connect to Spotify." Being that one of the options that are cancel or connect does not change the problem that persists. I can only resolve it...

Regular

I am having an error message when opening the application. "Your current setting is offline. Stay online to connect to Spotify." Being that one of the options that are cancel or connect does not chan...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Music Listing between Spotify, iPhone and car

I have my iPhone paired with my 2017 forester. When I was with Apple Music and using Bluetooth, I would be able to see the song info on my car screen. When i switched to Spotify, with the same setup as the iPhone, I cannot see any info on the screen....

Newbie

I have my iPhone paired with my 2017 forester. When I was with Apple Music and using Bluetooth, I would be able to see the song info on my car screen. When i switched to Spotify, with the same setup ...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Why is Spotify using so much mobile data? It's just too expensive to use!

I use Spotify mainly over Wifi and when I'm out I ONLY use downloaded playlists. So WHY does Spotify use huge amounts of mobile 3G data? If this is how Spotify is supposed to work I can't use it. It's just too expensive! Why isn't there a WiFi only o...

Roadie

I use Spotify mainly over Wifi and when I'm out I ONLY use downloaded playlists. So WHY does Spotify use huge amounts of mobile 3G data? If this is how Spotify is supposed to work I can't use it. It'...

fresh-ear

Roadie

14043 Views

22 replies

0 likes

  • 14043 Views
  • 22 replies
  • 0 likes

Stockage de donnees

Bonjour a tous,J'utilise Spotify en version Family, a jour, qui tourne sous Android 6.0.1 sur un Galaxy S5 avec une carte SD classe 10 de 128Go installee. Systematiquement a la suite de redemarrage de l'appli, d'une mise a jour ou d'un redemarrage du...

Newbie

Bonjour a tous, J'utilise Spotify en version Family, a jour, qui tourne sous Android 6.0.1 sur un Galaxy S5 avec une carte SD classe 10 de 128Go installee.   Systematiquement a la suite ...

589 Views

0 replies

1 likes

  • 589 Views
  • 0 replies
  • 1 likes

Solved!! turning off new spotify android version

I feel extremely remedial here, but how do you turn off the new version of Spotify Mobile on the Droid Bionic? Before I would touch the menu button and then choose to exit. So far the only thing I have figured out is to either log out completely or g...

Casual Listener

I feel extremely remedial here, but how do you turn off the new version of Spotify Mobile on the Droid Bionic?  Before I would touch the menu button and then choose to exit. So far the only thin...

SpotifyItBlows

Casual Listener

124553 Views

54 replies

8 likes

  • 124553 Views
  • 54 replies
  • 8 likes

Play and pause issue using wired headphones

I've had this weird issue with Spotifys latest update regarding using wired headphones (tried 3 different pairs)where the music is playing along and I would like to pause it, no issues here. But when I'd like to play again nothing happens. And if you...

Newbie

I've had this weird issue with Spotifys latest update regarding using wired headphones (tried 3 different pairs) where the music is playing along and I would like to pause it, no issues here.  ...

601 Views

0 replies

0 likes

  • 601 Views
  • 0 replies
  • 0 likes

15 minute issue android

First my screen goes off.After 15 minutes the app widget dissapears, music stops, and i have to reopen app. So i have done everything to fix this. even the trouble shooting guide. this is my phone and what i use.specs:-zte grand x4 model z956-android...

Casual Listener

First my screen goes off.After 15 minutes the app widget dissapears, music stops, and i have to reopen app. So i have done everything to fix this. even the trouble shooting guide. this is my phone an...

raiza999

Casual Listener

765 Views

2 replies

1 likes

  • 765 Views
  • 2 replies
  • 1 likes

Spotify connect stopped working on Samsung S8+ and Macbook Pro

Hello all, I know this topic has been beaten to death but my Samsung S8+ and my Macbook do not show my Denon avr-s720w receiver. It worked up unitl yesterday! However, the receiver shows up on my wife's iPhone and she is able to play music through it...

Newbie

Hello all,   I know this topic has been beaten to death but my Samsung S8+ and my Macbook do not show my Denon avr-s720w receiver. It worked up unitl yesterday! However, the receiver show...

evancox10

Newbie

565 Views

1 replies

1 likes

  • 565 Views
  • 1 replies
  • 1 likes

Android: Spotify is always asking to log in (how to stay log in)

I have premium account. Too often and for no reason that I undestand, Spotify is asking me to log in again. Then I'm loosing all my dowloaded music. Very Annoying. I try uninstall/ reinstall the app. I try to go in off line mode retrun in on line mod...

Casual Listener

I have premium account. Too often and for no reason that I undestand, Spotify is asking me to log in again. Then I'm loosing all my dowloaded music. Very Annoying. I try uninstall/ reinstall the app....

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

keep losing downloaded music?

I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2 music downloads fine, then every few days whilst in offline mode it suddenly wont play and i have to find an internet conection and l...

Casual Listener

I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2 music downloads fine, then every few days whilst in offline mode it suddenly won...

beachchopper

Casual Listener

4700 Views

11 replies

6 likes

  • 4700 Views
  • 11 replies
  • 6 likes

Track Not Available- displaying every time on some tracks from Wild World by Bastille

Trying to play my playlist but every time any of the following Bastille songs comes up, it displays the "This song is not available" message.:"Warmth""Send Them Off!""Blame""Fake It""Way Beyond""Shame"The weirdest part is that it's only these songs, ...

Newbie

Trying to play my playlist but every time any of the following Bastille songs comes up, it displays the "This song is not available" message.: "Warmth" "Send Them Off!" "Blame" "Fake It" "Way Be...

431 Views

0 replies

0 likes

desktop app
  • 431 Views
  • 0 replies
  • 0 likes

Will not play on listed device

I am currently trying to use a Spotify playlist on a friend's Sonos when visiting.. the first 3 times as soon as I arrived at their place & the WiFi/broadband connected I was able to look at the list of devices recognised and it would connect. Last n...

Casual Listener

I am currently trying to use a Spotify playlist on a friend's Sonos when visiting.. the first 3 times as soon as I arrived at their place & the WiFi/broadband connected I was able to look at the ...

bbbambalam

Casual Listener

661 Views

2 replies

0 likes

  • 661 Views
  • 2 replies
  • 0 likes

Album cover on the lock screen

I already researched a lot and still did not find a solution. I want to know how to put the album cover of the current song on the lock screen, my cell phone is Samsung Galaxy A9. Android 7.0. if anyone knows how to solve this, please help me. Thank ...

Casual Listener

I already researched a lot and still did not find a solution. I want to know how to put the album cover of the current song on the lock screen, my cell phone is Samsung Galaxy A9. Android 7.0. if any...

736 Views

0 replies

1 likes

  • 736 Views
  • 0 replies
  • 1 likes

Can't log in because device is set to offline

I am trying to log in to my spotify account on android. It tells me my device is set to offline, and to please go online to log in. I can't change my setting to online because I can't get into the account! I installed an update to no avail...

Newbie

I am trying to log in to my spotify account on android. It tells me my device is set to offline, and to please go online to log in. I can't change my setting to online because I can't get into the ac...

Joe

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes