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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203055 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203055 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548032 Views

78 replies

3 likes

  • 548032 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

455733 Views

571 replies

38 likes

Account
Free
  • 455733 Views
  • 571 replies
  • 38 likes

Solved!! What's the difference between "saving" an album and "downloading" an album?

I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums.This led me to wonder what it means to "download" an album? ...

Casual Listener

I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums. This ...

Paddykelly

Regular

20791 Views

7 replies

1 likes

  • 20791 Views
  • 7 replies
  • 1 likes

I created a playlist and it doesn't work...

I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message. When I try to select it on my S7 Edge, the playlist name doesn't even show up, it shows up ...

Newbie

I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message.  When I try to select it on my S7 E...

Joe

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Spotify stops playing mid-song, disappears from status bar but app is still open

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing mid-song and the app symbol disappears from the sta...

Newbie

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing ...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

Spotify connect doesn't connect to sonos

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...

Newbie

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...

cvanquic

Newbie

743 Views

2 replies

1 likes

  • 743 Views
  • 2 replies
  • 1 likes

Playlist not working

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.

Newbie

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.  

455 Views

0 replies

0 likes

  • 455 Views
  • 0 replies
  • 0 likes

Superuser Contribution Selected songs for Queue get deselected when you scroll past them.

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play next. Starting last week suddenly that feature is glic...

Regular

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play nex...

TheLeapingGoat

Casual Listener

2778 Views

8 replies

5 likes

  • 2778 Views
  • 8 replies
  • 5 likes

Fb adds on Spotify

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

Newbie

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

911 Views

0 replies

0 likes

  • 911 Views
  • 0 replies
  • 0 likes

App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

Casual Listener

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...

Cadillacgirl

Newbie

9416 Views

8 replies

1 likes

Shuffle play
won't play
  • 9416 Views
  • 8 replies
  • 1 likes

Won't download

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free on my phone. Song says to "go to settings to downlo...

Casual Listener

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free ...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

"Your music" keeps getting excluded every month

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have plenty of free space on my cellphone, and i only use o...

Newbie

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have ple...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Cant connect to Sonos

Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends.I have talked with Sonos support but nothing helps. We have tryed1: Restart all devices2: Reins...

Casual Listener

Hey all.   Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices.   I can see them but when i tab them nothing happends. I have talked with Sonos...

Coffeebeanski

Newbie

834 Views

1 replies

0 likes

  • 834 Views
  • 1 replies
  • 0 likes

Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . thanks..Scott.

Newbie

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . tha...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Solved!! Put mixtapes on Spotify

Hi, Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if at the start it's free stuff and users can make real playlist...

Casual Listener

Hi,   Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if a...

danscants

Newbie

9708 Views

3 replies

0 likes

  • 9708 Views
  • 3 replies
  • 0 likes

Downloading an album on premium from Android

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

Newbie

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Solved!! my offline music are getting deleted.

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it uses all my internet just like I'd be streaming it....

Regular

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it ...

user-removed

Not applicable

5303 Views

8 replies

0 likes

  • 5303 Views
  • 8 replies
  • 0 likes

Solved!! Solved: No volume control on Gear S3 Tizen 3.0 update

Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store. After udating Gear s3 to latest Tizen 3.0 update volume adjust menu in spotify no longer works, when pressing the volume icon i...

Casual Listener

Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store.   After udating Gear s3 to latest Tizen 3.0 update volume adjust menu...

profreddan

Casual Listener

8976 Views

7 replies

4 likes

Android
Gear S3
smartwatch
tizen
  • 8976 Views
  • 7 replies
  • 4 likes

Show all offline Songs on the smartphone

Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out some songs that I've downloaded. So: is it possible to show al...

Newbie

Hello,   I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out so...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

The music stops.

Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I have to press play again. This happens every few minutes.

Regular

Recently I have had an issue with my music stopping for no reason.  I will start playing a song and after a couple of minutes it will stop.  The app doesn't close, the music just stops so I...

Joe

Community Legend

1137 Views

10 replies

0 likes

  • 1137 Views
  • 10 replies
  • 0 likes

Hello everybody

Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?

Casual Listener

Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Spotify app settings to download over WiFi only don't work!

I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs.I have a Nexus phone, Verizon network.Data settings have been adjusted so Spotify can't use data in the background.My Spotify app settings are set to...

Newbie

I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs. I have a Nexus phone, Verizon network. Data settings have been adjusted so Spotify can't use da...

495 Views

0 replies

0 likes

  • 495 Views
  • 0 replies
  • 0 likes