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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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I can't shuffle my playlists & your curated list doesn't like my meddling

You know, it's one thing that I can't properly shuffle my own playlists. It's another when your "curated" lists resist any fast-forwarding or other reasonable "meddling". Why am I paying a monthly fee for the privilege of getting frustrated by not be...

Newbie

You know, it's one thing that I can't properly shuffle my own playlists. It's another when your "curated" lists resist any fast-forwarding or other reasonable "meddling". Why am I paying a monthly fe...

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Song Information (Metadata) in Car

I have owned a 2015 Nissan Murano for two years. Since buying the car, I have had three Android phones: - LG V10- Samsung Galaxy S7 Edge- Samsung Galaxy S8+ (Current Phone) Specific to both Samsung phones, I am able to skip tracks, pause, etc. Howeve...

Newbie

I have owned a 2015 Nissan Murano for two years. Since buying the car, I have had three Android phones:   - LG V10 - Samsung Galaxy S7 Edge - Samsung Galaxy S8+ (Current Phone)   Spec...

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Superuser Contribution Skips to the next song every time I take a step

I have Spotify Premium and have found it to be incredibly glitchy. If I try to listen to it while on a walk or, god forbid, on a run, it skips to the next song on a playlist or album with every step I take. The only way to avoid this is to hold my ph...

Newbie

I have Spotify Premium and have found it to be incredibly glitchy. If I try to listen to it while on a walk or, god forbid, on a run, it skips to the next song on a playlist or album with every step ...

user-removed

Not applicable

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Low volume Vs IOS

Hi all, I have just purchased Powerboats 3 from a Dixon's in the airport, I used my iPad (2) during my flight for movies on Netflix (downloaded) and Spotify (premium, downloaded) which worked perfectly and I am pleased with the Beats Powerbeats 3. Ho...

Newbie

Hi all,    I have just purchased Powerboats 3 from a Dixon's in the airport, I used my iPad (2) during my flight for movies on Netflix (downloaded) and Spotify (premium, downloaded) which...

475 Views

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Only one track when listen to a podcast

Hi, since a while i'm searching a method to only play one track in a Podcast.for now i play the song an delete the others from the playlist, but as the podcast is round about 150 tracks this is fckn uncool Maybe you can help.

Newbie

Hi,   since a while i'm searching a method to only play one track in a Podcast.for now i play the song an delete the others from the playlist, but as the podcast is round about 150 tracks this...

1583 Views

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Superuser Contribution Opção de Importar/ Import Option

Olá, vi alguns tópicos parecidos mas nenhum com resposta adequada. Gostaria de saber como fazer para habilitar a opção de importar musicas direto do celular Android sem o uso de um Desktop, como meus amigos fazem. Nas configurações deles aparece lá u...

Casual Listener

Olá, vi alguns tópicos parecidos mas nenhum com resposta adequada. Gostaria de saber como fazer para habilitar a opção de importar musicas direto do celular Android sem o uso de um Desktop, como meus...

user-removed

Not applicable

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1 replies

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Playlist photo not appearing

I've changed my playlist photo on desktop and synced all the playlists onto my phone however the playlist photos aren't appearing and it's just the blank music logo. How can make the photo appear in my phone?The same issue also occurs when changing m...

Newbie

I've changed my playlist photo on desktop and synced all the playlists onto my phone however the playlist photos aren't appearing and it's just the blank music logo. How can make the photo appear in ...

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poor quality, pausing/jumping

Hello..... I've been on premium for years now and up until recently it's been spot on However it's now starting to play up. Cannot listen to a song without it pausing, crackling and just flicking on and off like a scratched record/CD. I've uninstalle...

Newbie

Hello..... I've been on premium for years now and up until recently it's been spot on     However it's now starting to play up. Cannot listen to a song without it pausing, crackling and ...

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Problemas para almacenar música en la sd

Buenas, el problema es que la memoria SD está formateada como almacenamiento interno y para que la aplicación de Spotify funcione como debería tiene que estar en memoria interna esto ocasiona que la música también se almacene en la memoria interna, y...

Casual Listener

Buenas, el problema es que la memoria SD está formateada como almacenamiento interno y para que la aplicación de Spotify funcione como debería tiene que estar en memoria interna esto ocasiona que la ...

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Superuser Contribution Problemas na repetição de músicas

Quando eu aciono a função para repetir uma música no player, é como eu não tivesse selecionado, ou seja, a reprodução da música não se repete, as músicas continuam passando na sequência ou aleatoriamente, caso eu tenha selecionado está última opção. ...

Newbie

Quando eu aciono a função para repetir uma música no player, é como eu não tivesse selecionado, ou seja, a reprodução da música não se repete, as músicas continuam passando na sequência ou aleatoriam...

user-removed

Not applicable

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I can't take notification from followed Artists. / Takip ettiğim sanatçılardan bildirim alamıyorum.

I can't take notification from followed Artists.In my profile , notifications are open. Takip ettiğim sanatçılardan bildirim alamıyorum. Hatta Spotify'dan hiç bildirim gelmiyor. Profil ayarlarımda bildirimler açık.

Visitor

I can't take notification from followed Artists.In my profile , notifications are open.   Takip ettiğim sanatçılardan bildirim alamıyorum. Hatta Spotify'dan hiç bildirim gelmiyor. Profil ayarl...

user-removed

Not applicable

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Superuser Contribution Apple Music to Spotify

How can I pass all my music from Apple Music to Spotify (not play lists)?

Newbie

How can I pass all my music from Apple Music to Spotify (not play lists)?

user-removed

Not applicable

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Spotify downloaded music has disappeared from One Plus 3

I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the future? It's very frustrating experience to have to go ...

Casual Listener

I have downloaded around 20 albums recently for offline listening. However one day last week all of them just disappeared. Anyone know why this has happened or how to avoid this happening in the futu...

rst-

Regular

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Album in wrong artist

The metal artist oceano's 2017 album is appearing in a latin rock group oceanos page instead of theirs on my phone and i dont know why

Casual Listener

The metal artist oceano's 2017 album is appearing in a latin rock group oceanos page instead of theirs on my phone and i dont know why      

Joe

Community Legend

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Internet problem

Ok so I have this bug that kills me Everytime I openup spotify I play a song the internet doesn't work . everytime I have to restart my wifi (phone modem) and then after a certain amount of time it cutts off again . it pisses me off. Thx

Newbie

Ok so I have this bug that kills me  Everytime I openup spotify I play a song the internet doesn't work . everytime I have to restart my wifi (phone modem) and then after a certain amount of ti...

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Spotify for Vivo V5

Hey guys how can I show spotify on my lock screen? I enabled it in the settings but it still doesnt show on my lock screen. Its been bugging me really. Appreciate those who will reply!

Newbie

Hey guys how can I show spotify on my lock screen? I enabled it in the settings but it still doesnt show on my lock screen. Its been bugging me really. Appreciate those who will reply! 

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Download does not work over wi-fi - only over cellular

Hi all. Really annoying problem on my android Pixel running android 8.0.0 It won't download using WiFi. If I select a playlist to download, it starts trying to download via wifi but never gets anywhere/starts. Then if I turn on the option to 'downloa...

Regular

Hi all.   Really annoying problem on my android Pixel running android 8.0.0   It won't download using WiFi. If I select a playlist to download, it starts trying to download via wifi but...

Bigbob666

Regular

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Crossfade

I can't seem to get crossfade to work, I looked up how to get it to work and was told to try to turn off gapless but still I can't seem to get it to work?? Please help

Newbie

I can't seem to get crossfade to work, I looked up how to get it to work and was told to try to turn off gapless but still I can't seem to get it to work?? Please help 

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Superuser Contribution Cant download the app

I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone. Please help

Newbie

I upgraded my phone and now Google Store says spotify is not available in my country, i live outside the us but had have a premiun account for years on my previus phone.    Please help&nb...

user-removed

Not applicable

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Offline music on Android Wear

Still no offline music for Android Wear 2.0? Come on, Spotify!

Music Fan

Still no offline music for Android Wear 2.0? Come on, Spotify!

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7 likes

Android wearables
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