Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40334 Views
  • 65 replies
  • 25 likes
  • 40334 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876745 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876745 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26132 Views
  • 4 replies
  • 0 likes
  • 26132 Views
  • 4 replies
  • 0 likes

1Go of saved music just vanished

Hello,Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my phone...I tried rebooting the phone, clearing the ca...

  • Newbie
  • Hello, Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Cant log onto Spotify using the app on my Samsung 7.

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

  • Newbie
  • I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.
  • elaker82
  • Newbie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

[Desktop][Your Music] Ability to make "Your Music" available offline on desktop client

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica. No llego a tener mas de 2300 canciones y solo teni...

  • Newbie
  • Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica....
  • Moncoolse
  • Newbie
  • 751 Views
  • 1 replies
  • 1 likes
  • Android 7.1
    Download error
    Erased playlists
    Help Spotify!
    motorola
    Playlists
  • 751 Views
  • 1 replies
  • 1 likes

My account got reset

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my premium account, all my playlists were deleted and al...

  • Newbie
  • I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my pr...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Unable to save to sd card. "Storage" button not found

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to the phone storage. I'm kind of a tech idiot.

  • Newbie
  • I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to t...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Lock screen

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)

  • Newbie
  • I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)  
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Downloading on cellular even when set to only wifi

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used. I have a couple playlists that are updated weekly (new music friday) se...

  • Casual Listener
  • I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used.   I have a co...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Solved!! Android Wear 2.0 App Update

When will Spotify finally release the update for Android Wear 2.0 support which was shown at Google I/O 2016?

  • Casual Listener
  • When will Spotify finally release the update for Android Wear 2.0 support which was shown at Google I/O 2016?
  • hormiga_atomica
  • Casual Listener
  • 6641 Views
  • 5 replies
  • 14 likes
  • 6641 Views
  • 5 replies
  • 14 likes

Superuser Contribution Music does not continue playing unless downloaded

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to the next song, and that it is still playing, Not pa...

  • Newbie
  • If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to ...
  • andyknight1967
  • Newbie
  • 773 Views
  • 2 replies
  • 1 likes
  • Android
    Help
    music
    phone
    stop
  • 773 Views
  • 2 replies
  • 1 likes

Cobro adelantado al cambiar el tipo de plan

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el registro me ha llegado una notificación del banco po...

  • Newbie
  • Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el r...
  • 371 Views
  • 0 replies
  • 1 likes
  • 371 Views
  • 0 replies
  • 1 likes

Spotify won't share release notes; what are they hiding?

I noticed that Spotify stopped sharing Release Notes for the iOS app.Instead, every update simply reads "We're always making improvements to Spotify..." etc etc.I wanted to know what changed so I emailed customer service, but they have proven unwilli...

  • Regular
  • I noticed that Spotify stopped sharing Release Notes for the iOS app. Instead, every update simply reads "We're always making improvements to Spotify..." etc etc. I wanted to know what changed so...
  • user-removed
  • Not applicable
  • 3458 Views
  • 1 replies
  • 6 likes
  • 3458 Views
  • 1 replies
  • 6 likes

No puedo descargar en SD

hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda, solo se guarda cuando la configuracion es en memor...

  • Newbie
  • hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda,...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

[Nokia 5] There is no storage Title in settings

Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change, could you guys please help me ^__^ (android v7.1.2)

  • Casual Listener
  • Hey,  I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change,...
  • feristahbey
  • Casual Listener
  • 1219 Views
  • 2 replies
  • 0 likes
  • 1219 Views
  • 2 replies
  • 0 likes

Where is the storage area?

I just reinstalled spotify and a i can't save my music in the sd card. Is there a solution?

  • Newbie
  • I just reinstalled spotify and a i can't save my music in the sd card. Is there a solution?
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

EQ Not working on my Honor 8

Can't find EQ on my phone or on the Spotify App. This only happened with my Honor 8. Works fine on my SG6E.

  • Newbie
  • Can't find EQ on my phone or on the Spotify App. This only happened with my Honor 8. Works fine on my SG6E.
  • skisquash
  • Casual Listener
  • 3843 Views
  • 2 replies
  • 0 likes
  • 3843 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Mobile download in an international country

Hi All, I have a UK based premium spotify account. I just changed phones to the Samsung Galaxy S3, while I am away in Dubai. I am trying to install Spotify Mobile, however the system is not letting me as I am not in an "approved" spotify country. Spo...

  • Casual Listener
  • Hi All,   I have a UK based premium spotify account. I just changed phones to the Samsung Galaxy S3, while I am away in Dubai.   I am trying to install Spotify Mobile, however the s...
  • Jude5
  • Newbie
  • 40726 Views
  • 26 replies
  • 0 likes
  • 40726 Views
  • 26 replies
  • 0 likes

Can't save on SD card

Hi, i've just bought a new 128gb sd card for my samsung galaxy s7. I've already cleaned my cache, uninstalled spotify, and formatted my sd card for the beginning. But now i've reinstalled spotify and in the beginning it recognises the sd card and is ...

  • Newbie
  • Hi, i've just bought a new 128gb sd card for my samsung galaxy s7. I've already cleaned my cache, uninstalled spotify, and formatted my sd card for the beginning. But now i've reinstalled spotify and...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

ERROR DE REPRODUCCION / ERROR DE DESCARGA

Hola , nunca tuve problemas con spotify , hasta el dia de hoy. Todo estaba normal , hasta que dejó de reproducir las canciones entonces decidí conectarme al internet , ya que lo tenia en modo offline. Al parecer todo ya estaba normal , pero cuando lo...

  • Newbie
  • Hola , nunca tuve problemas con spotify , hasta el dia de hoy. Todo estaba normal , hasta que dejó de reproducir las canciones entonces decidí conectarme al internet , ya que lo tenia en modo offline...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

%#(8OO)<274-9543>American airlines phone number=BOOK+SOON91

(8OO)<274-9543>American airlines phone number=BOOK+SOON91 Cheap Flights Tickets booking Customer (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Care Phone Number for Cheap Flights this number for Reservations, Cancellation, (8OO)<274-9543>...

  • Regular
  • (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Cheap Flights Tickets booking Customer (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Care Phone Number for ...
  • 466 Views
  • 0 replies
  • 0 likes
  • American airlines phone number
  • 466 Views
  • 0 replies
  • 0 likes