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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115842 Views

27 replies

4 likes

  • 115842 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

232957 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 232957 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592848 Views

79 replies

3 likes

  • 592848 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486654 Views

580 replies

42 likes

Account
Free
  • 486654 Views
  • 580 replies
  • 42 likes

Android Wear : Browse Music

At this link:https://support.spotify.com/us/listen_everywhere/on_other_devices/android-wear/you can clearly read that u can browse music on the smartwatch but actually i cant do that.First of all to get more control, i have to tap in the middle inste...

Newbie

At this link: https://support.spotify.com/us/listen_everywhere/on_other_devices/android-wear/ you can clearly read that u can browse music on the smartwatch but actually i cant do that. First of a...

366 Views

0 replies

0 likes

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No se ve la carátula.

No está más la carátula de álbum perteneciente a la canción que estoy escuchando en mi pantalla de bloqueo. Antes podía verse. Mi dispositivo es un Samsung A3 2016

Newbie

No está más la carátula de álbum perteneciente a la canción que estoy escuchando en mi pantalla de bloqueo. Antes podía verse. Mi dispositivo es un Samsung A3 2016

luismendez146

Newbie

1440 Views

1 replies

1 likes

  • 1440 Views
  • 1 replies
  • 1 likes

Tracks freeze when playing in offline mode

Ok. I've tried "everything", so here goes: Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new Galaxy J3. It's like it doesn't download all the tracks properly - nearly all tracks have each their point...

Casual Listener

Ok. I've tried "everything", so here goes:   Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new Galaxy J3. It's like it doesn't download all t...

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
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Constant notification every new action in Spotify. Android 8.0

Currently if I am listening music in the computer, the phone makes a notification sound multiple times (around 8 times) each time a new song is played or a new action is made in the spotify web player.If you need any more detail I will provide it gla...

Casual Listener

Currently if I am listening music in the computer, the phone makes a notification sound multiple times (around 8 times) each time a new song is played or a new action is made in the spotify web playe...

alsastre

Casual Listener

3314 Views

5 replies

0 likes

  • 3314 Views
  • 5 replies
  • 0 likes

Concert Hall sound effect persists outside of app

It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app. If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effect also. If I disable the effect in the Spotify app the issu...

Newbie

It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app.   If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effe...

BoredFish

Regular

5997 Views

1 replies

1 likes

concert hall
Galaxy
reverb
s8
Samsung
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  • 1 replies
  • 1 likes

Problems logging in

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the app to get it to work. There has to be another answe...

Newbie

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the a...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Radio station reaches end of list and stops playing music

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the music stops instead of having "more songs load as yo...

Casual Listener

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the m...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
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Samsung S6 Edge - Stuttering audio glitches (after screen off?)

Hi all, I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of a second before restarting. The glitches happen in different...

Casual Listener

Hi all,   I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of ...

juancgallardo

Casual Listener

3780 Views

8 replies

3 likes

  • 3780 Views
  • 8 replies
  • 3 likes

Error code 1003 Error: Er is geen Spotify-account aan je Facebook-account gekoppeld.

Hi , I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my phone or computer I keep getting this error code Error: Er i...

Newbie

Hi ,  I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my ph...

2198 Views

0 replies

3 likes

  • 2198 Views
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  • 3 likes

Galaxy S7 Edge can't download Spotify app

Hi, I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an error message comes up: Sorry, this content is not available in your c...

Newbie

Hi,    I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an erro...

1016 Views

0 replies

0 likes

  • 1016 Views
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Spotify app doesn't let me access after changing the facebook password

Hello,I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing happens. Is there anyone who had the same problem? Than...

Casual Listener

Hello, I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing ...

NEsteng

Casual Listener

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Sonos Play 1 connection issue

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed.I tried reinstall App, it works a few the same problem. I re...

Newbie

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed. I tried...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Sound reduced when locking phone and starts texting

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phone (Even search for a song on Spotify) or just plain...

Newbie

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phon...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Ad ends but app thinks it's still going

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.

Casual Listener

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Changed phone

Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Newbie

Got a new phone.  Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Joe

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

la app se cierra al apagar la pantalla

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Casual Listener

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Netohn

Newbie

58494 Views

4 replies

0 likes

  • 58494 Views
  • 4 replies
  • 0 likes

Spotify crashes every time I open

I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.

Newbie

I got a new ZTE Axon 7 mini today and I downloaded Spotify,  but every time I try to open it a message comes up that says unfortunately,  Spotify has closed.

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Confused

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?

Visitor

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

How to disconnect the account from the mobile?

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

Casual Listener

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

308 Views

0 replies

0 likes

  • 308 Views
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Why can't I listen to my playlists?

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...

Visitor

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes