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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375643 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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S7 edge ads won't dissapear

Hi I've a Samsung s7 edge and Spotify lately won't let me see anything apart of the advertisement. I can just see the song going on now but I can see the other menu because the advertisement is covering everything. I've tried to click dismiss but it ...

Newbie

Hi I've a Samsung s7 edge and Spotify lately won't let me see anything apart of the advertisement. I can just see the song going on now but I can see the other menu because the advertisement is cover...

259 Views

0 replies

0 likes

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Spotify is downloading Discover Weekly on cellural

Hello, after getting notification about high data usage I have noticed that Spotify is downloading Discover Weekly even when not on wifi!!! What is strange that other playlists don't behave like this. Of course my settings is download only when on wi...

Regular

Hello,    after getting notification about high data usage I have noticed that Spotify is downloading Discover Weekly even when not on wifi!!! What is strange that other playlists don't b...

321 Views

0 replies

0 likes

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As of update 1/12-17, the app keeps playing music when force closed. FIX ASAP.

On top of the title, the app in general doesn't work properly. The entire app takes ages to load. Albums doesn't load. The app crashes and takes the phone with it. You have to force reboot the phone. & Spotify takes the SystemUI with it when it crash...

Gig Goer

On top of the title, the app in general doesn't work properly.    The entire app takes ages to load. Albums doesn't load.    The app crashes and takes the phone with it. You h...

Gurkburk

Gig Goer

507 Views

3 replies

0 likes

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Solved!! Using Mobile data while reproducing in PC

Hi all, I have the same user in my mobile and my PC. I'm reproducing music in mi PC but, I don't know why, my mobile phone is using data. It seems that the mobile is sending the songs to the PC and I'm wasting my mobile data. Both devices are in diff...

Casual Listener

Hi all,   I have the same user in my mobile and my PC. I'm reproducing music in mi PC but, I don't know why, my mobile phone is using data. It seems that the mobile is sending t...

wisbond1975

Casual Listener

650 Views

2 replies

0 likes

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Crash when creating playlist in a folder

Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes. Creating playlists at the top level works fine. Adding tracks to playlist...

Casual Listener

Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes.   Creating play...

cotsan

Casual Listener

883 Views

5 replies

5 likes

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Facebook Messenger

Hi, as I use my Facebook account to login to my Spotify premium account all messages I receive via the Facebook messenger app appear in every single device that I am logged into Spotify on. Is there any way I can restrict the receipt of these message...

Casual Listener

Hi, as I use my Facebook account to login to my Spotify premium account all messages I receive via the Facebook messenger app appear in every single device that I am logged into Spotify on.   ...

IvorTollah

Casual Listener

2035 Views

2 replies

1 likes

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Gear S3 offline spotify playlist problem

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again.And to be clear those playlist marked as downloaded.There is any solutio...

Casual Listener

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again. And to be clear tho...

user-removed

Not applicable

523 Views

2 replies

1 likes

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Linking Spotify with Facebook

I've been logging into Spotify with my email address for along time. Today I tried sharing a song on my Facebook from Spotify, but it didn't let me. When I click 'Connect to Facebook' I get a pop-up that says there's already a Spotify account linked ...

Newbie

I've been logging into Spotify with my email address for along time. Today I tried sharing a song on my Facebook from Spotify, but it didn't let me. When I click 'Connect to Facebook' I get a pop-up ...

291 Views

0 replies

0 likes

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Galaxy S7 Edge - SD-Card is set as storage location but music is saved internally

Hello, I use an Samsung Galaxy S7 Edge with an SD-Card and with Spotify Premium.Although I set the storage location in the Spotify App to the SD-Card, Spotify saves all the music to the internal storage which is getting full.Spotify says that the sto...

Casual Listener

Hello,   I use an Samsung Galaxy S7 Edge with an SD-Card and with Spotify Premium. Although I set the storage location in the Spotify App to the SD-Card, Spotify saves all the music to the in...

Nkidwell1259

Newbie

2239 Views

5 replies

0 likes

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Solved!! Client crashes playing Kendrick

Client crashes almost every time I play Kendrick Lamar's m.A.A.d City or Untitled 07. Hasn't happened with any other tracks so far. Please check it out.Not only does the client crash, but it brings the phone along with it - all kinds of apps crash al...

Casual Listener

Client crashes almost every time I play Kendrick Lamar's m.A.A.d City or Untitled 07. Hasn't happened with any other tracks so far. Please check it out. Not only does the client crash, but it brings...

Joe

Community Legend

626 Views

1 replies

0 likes

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I don't find an album

Hello everyone...last days I opened Spotify to listen to the first album of Noel Gallagher's High Flying Birds...but I didn't find it. I'm from Uruguay and in other countries the album is avaliable. So...somebody can help me? What's the matter here?

Newbie

Hello everyone...last days I opened Spotify to listen to the first album of Noel Gallagher's High Flying Birds...but I didn't find it. I'm from Uruguay and in other countries the album is avaliable. ...

Joe

Community Legend

307 Views

1 replies

0 likes

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Lost Gadget

A beautiful day / evening to you guys!I lost my tablet since Friday (Dec. 2, 2017). And I'm gonna ask you guys to detect my tablet by looking for its "the last time used" and "where is the tablet located from the last time it was used." To make it sh...

Newbie

A beautiful day / evening to you guys! I lost my tablet since Friday (Dec. 2, 2017). And I'm gonna ask you guys to detect my tablet by looking for its "the last time used" and "where is the tablet l...

Joe

Community Legend

304 Views

1 replies

0 likes

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[Bug] Shuffle play only shuffles through 7 random songs

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs.This should probably be fixed.

Casual Listener

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs. This should probably be fixed.

255 Views

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Symphony X - Paradise Lost

Hello. This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

Newbie

Hello.    This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

Joe

Community Legend

716 Views

1 replies

0 likes

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Using multiple devices

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if you have downloaded all your music?

Newbie

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if...

274 Views

0 replies

0 likes

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Playlist sorting options

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm

Newbie

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm 

223 Views

0 replies

0 likes

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Wrong song displayed after each commercial

After each commercial the wrong song is displayed compared to the one you hear playing! Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some other song while keep on playing that first displayed song!so...

Music Fan

After each commercial the wrong song is displayed compared to the one you hear playing!   Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some o...

308 Views

0 replies

0 likes

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Problema de almacenamiento en Moto G3

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y eso me impide descargar las canciones de mi bibliot...

Newbie

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y ...

380 Views

0 replies

0 likes

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Error logging into app

I am having an error message when opening the application. "Your current setting is offline. Stay online to connect to Spotify." Being that one of the options that are cancel or connect does not change the problem that persists. I can only resolve it...

Regular

I am having an error message when opening the application. "Your current setting is offline. Stay online to connect to Spotify." Being that one of the options that are cancel or connect does not chan...

378 Views

0 replies

0 likes

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Music Listing between Spotify, iPhone and car

I have my iPhone paired with my 2017 forester. When I was with Apple Music and using Bluetooth, I would be able to see the song info on my car screen. When i switched to Spotify, with the same setup as the iPhone, I cannot see any info on the screen....

Newbie

I have my iPhone paired with my 2017 forester. When I was with Apple Music and using Bluetooth, I would be able to see the song info on my car screen. When i switched to Spotify, with the same setup ...

252 Views

0 replies

0 likes

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