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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857426 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857426 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21574 Views
  • 3 replies
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  • 21574 Views
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Gaston gomez

Ayer compramos spotify premium, a mi familia le anda pero yo sigo sin tener premium, puedo descargar y escuchar sin conexion, pero no puedo adelantar canciones ni cambiarlas. ¿que sucede? ¿Acaso no tengo spotify premium?

  • Newbie
  • Ayer compramos spotify premium, a mi familia le anda pero yo sigo sin tener premium, puedo descargar y escuchar sin conexion, pero no puedo adelantar canciones ni cambiarlas. ¿que sucede? ¿Acaso no t...
  • 220 Views
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  • 220 Views
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Keep getting logged out and cannot log back in because my account is offline?

Super annoying bug where I open the android app and I'm logged out for no reason. When I try to log back in I get an error saying I need to go online. So it's impossible to log in. Only way I can get around this is by uninstalling and reinstalling th...

  • Newbie
  • Super annoying bug where I open the android app and I'm logged out for no reason. When I try to log back in I get an error saying I need to go online. So it's impossible to log in. Only way I can get...
  • 125 Views
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  • 125 Views
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Paguei o Spotify e não estou conseguindo reproduzir sem ser aleatório nem voltar a música

Após pagar o Spotify pelo cartão não consigo voltar a música nem reproduzir com se fosse Premium e sempre está aparecendo pra eu assinar novamente

  • Newbie
  • Após pagar o Spotify pelo cartão não consigo voltar a música nem reproduzir com se fosse Premium e sempre está aparecendo pra eu assinar novamente
  • MarMigs
  • Casual Listener
  • 167 Views
  • 1 replies
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  • 167 Views
  • 1 replies
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"Watch Now" button not showing

The ad comes on to "Click Watch Now" for 30 minutes commercial free. I would love to watch a video in exchange for 30 minutes commercial free. However, the old "Watch Now" button has disappeared. I've tried closing and restarting the app, same proble...

  • Newbie
  • The ad comes on to "Click Watch Now" for 30 minutes commercial free. I would love to watch a video in exchange for 30 minutes commercial free. However, the old "Watch Now" button has disappeared. I'v...
  • somefloating
  • Casual Listener
  • 627 Views
  • 2 replies
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  • 627 Views
  • 2 replies
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Spotify in the car

I have a car with Bluetooth.When I get in to drive everything happens automatically, except Spotify.This is so **bleep**ing annoying that I have actually downloaded songs on Google play music just so I don't have to stop to open Spotify to get music....

  • Newbie
  • I have a car with Bluetooth. When I get in to drive everything happens automatically, except Spotify. This is so **bleep**ing annoying that I have actually downloaded songs on Google play music jus...
  • 151 Views
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  • 151 Views
  • 0 replies
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Logs me out and I lose downloaded data

I have a pixi android phone and downloaded Spotify. I have downloaded mt play list onto sad card in phone. When I close the app it logs me out And when I go back in all the data has gone so need to download again. I have checked and this is one of tw...

  • Newbie
  • I have a pixi android phone and downloaded Spotify. I have downloaded mt play list onto sad card in phone. When I close the app it logs me out And when I go back in all the data has gone so need to d...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Cambio en la apariencia (interfaz) en el Chromecast TV

Sucede que acabo de darme cuenta de que la apariencia cuando trasmito música desde mi Spotify Android al Chromecast (1) TV es diferente a como lo he visto antes. Y no me gusta cómo se ve ahora, se ve horrible, me gustaba la otra interfaz. Quisiera sa...

  • Casual Listener
  • Sucede que acabo de darme cuenta de que la apariencia cuando trasmito música desde mi Spotify Android al Chromecast (1) TV es diferente a como lo he visto antes. Y no me gusta cómo se ve ahora, se ve...
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  • 815 Views
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Selecionar tempo da música

Tenho o premium em dia. Eu consigo baixar as musicas, escolhe-las e tudo mais, mas quando começo uma música não consigo mudar a parte dela, como no básico.

  • Newbie
  • Tenho o premium em dia. Eu consigo baixar as musicas, escolhe-las e tudo mais, mas quando começo uma música não consigo mudar a parte dela, como no básico.
  • 249 Views
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  • 249 Views
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Can't delete Cache or saved files

Hello, My Spotify won't let me delet my Cache and saved files from my micro SD-Card.I also can't delet it from my App-manager ( Samsung J5 ).I tried to delet the folder "com.spotfiy.music" but my phone can't delet it aswell. I really need help becaus...

  • Casual Listener
  • Hello,   My Spotify won't let me delet my Cache and saved files from my micro SD-Card. I also can't delet it from my App-manager ( Samsung J5 ). I tried to delet the folder "com.spotfiy.musi...
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  • 413 Views
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local files wont play

I have the song on my samsung 8 and on my computer. I can play them on my computer but they wont play on anything else. Ive followed all the steps. Nothing works/

  • Casual Listener
  • I have the song on my samsung 8 and on my computer.  I can play them on my computer but they wont play on anything else.  Ive followed all the steps.  Nothing works/
  • Buntulufigus
  • Casual Listener
  • 263 Views
  • 4 replies
  • 0 likes
  • 263 Views
  • 4 replies
  • 0 likes

Playlists don't appear on my profile

The last playlist I start to follow or I create they don't appear on my profile. I can see them on my menu but on the preview of ny profile and the other people can't see them.There are just 4 of them that are really old, not the new ones.All of my p...

  • Newbie
  • The last playlist I start to follow or I create they don't appear on my profile. I can see them on my menu but on the preview of ny profile and the other people can't see them. There are just 4 of t...
  • 113 Views
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  • 113 Views
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Switching from Android to PC freezes the phone

When Im listening in offline mode, then I switch to online mode, and then I start the PC with spotify, my Samsung Galaxy S7 Edge freezes completely and it keeps restarting until i pause the music on the pc.

  • Newbie
  • When Im listening  in offline mode, then I switch to online mode, and then I start the PC with spotify, my Samsung Galaxy S7 Edge freezes completely and it keeps restarting until i pause the mus...
  • 109 Views
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  • 109 Views
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las canciones se pausan automaticamente

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambien volvi a reiniciar mi equipo y reinstale la aplic...

  • Newbie
  • No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambi...
  • 222 Views
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  • 222 Views
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Solved!! Spotify streaming question.

Hello,Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song it would have allready downloaded the whole file wich...

  • Newbie
  • Hello, Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song ...
  • Joe
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Keep getting charged for an account we don't have!

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has been hard to do since you guys do not offer telephon...

  • Newbie
  • My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has b...
  • Joe
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Playlist strats over after certain song

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist starts over.

  • Newbie
  • When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist...
  • 295 Views
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  • 295 Views
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Solved!! Stops playing on Samsung Galaxy S7 Edge

Hello, Since a few days I've got the Samsung Galaxy S7 Edge to replace my Galaxy S6. But when I'm listening to my playlists and the phone gets locked (screen turns to black and I need to enter my fingerprint to 'wake up' the phone) Spotify stops play...

  • Casual Listener
  • Hello,   Since a few days I've got the Samsung Galaxy S7 Edge to replace my  Galaxy S6.   But when I'm listening to my playlists and the phone gets locked (screen turns to black an...
  • Elwctrobunny13
  • Casual Listener
  • 152084 Views
  • 48 replies
  • 2 likes
  • 152084 Views
  • 48 replies
  • 2 likes

Specific song freezes at exact time in the song consistently?

I have a problem with playback of "Brother Sport" by Animal Collective. It freezes at exactly 0:53 and I can't hear the song anymore. It is only this song, and at exactly that time, every time.android on samsung galaxy s8i tried removing from library...

  • Newbie
  • I have a problem with playback of "Brother Sport" by Animal Collective. It freezes at exactly 0:53 and I can't hear the song anymore. It is only this song, and at exactly that time, every time. an...
  • 349 Views
  • 0 replies
  • 1 likes
  • 349 Views
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Solved!! Pause download of songs?

Can I, and if so, how, pause download of playlists? Lets say I have a playlist with 900 songs, and I have a slow broadband speed, I would like to pause the download when I need to use the Internet for something, and then continue the download later. ...

  • Roadie
  • Can I, and if so, how, pause download of playlists?   Lets say I have a playlist with 900 songs, and I have a slow broadband speed, I would like to pause the download when I need to use the ...
  • turdburger
  • Newbie
  • 53467 Views
  • 6 replies
  • 18 likes
  • 53467 Views
  • 6 replies
  • 18 likes

¿Cómo borrar el contenido sincronizado?

Hola! Uso Android en versión premiumComencé a usar la opción de "Importar música"Pero ahora se agregaron mis 3000 canciones almacenadas y quiero borrarlas, pensé que eliminando los datos de la app se irían de mi playlist, pero no es asíAgradecería un...

  • Newbie
  • Hola! Uso Android en versión premium Comencé a usar la opción de "Importar música" Pero ahora se agregaron mis 3000 canciones almacenadas y quiero borrarlas, pensé que eliminando los datos de la ap...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes