Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Can't save on SD card

Hi, i've just bought a new 128gb sd card for my samsung galaxy s7. I've already cleaned my cache, uninstalled spotify, and formatted my sd card for the beginning. But now i've reinstalled spotify and in the beginning it recognises the sd card and is ...

  • Newbie
  • Hi, i've just bought a new 128gb sd card for my samsung galaxy s7. I've already cleaned my cache, uninstalled spotify, and formatted my sd card for the beginning. But now i've reinstalled spotify and...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

ERROR DE REPRODUCCION / ERROR DE DESCARGA

Hola , nunca tuve problemas con spotify , hasta el dia de hoy. Todo estaba normal , hasta que dejó de reproducir las canciones entonces decidí conectarme al internet , ya que lo tenia en modo offline. Al parecer todo ya estaba normal , pero cuando lo...

  • Newbie
  • Hola , nunca tuve problemas con spotify , hasta el dia de hoy. Todo estaba normal , hasta que dejó de reproducir las canciones entonces decidí conectarme al internet , ya que lo tenia en modo offline...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

%#(8OO)<274-9543>American airlines phone number=BOOK+SOON91

(8OO)<274-9543>American airlines phone number=BOOK+SOON91 Cheap Flights Tickets booking Customer (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Care Phone Number for Cheap Flights this number for Reservations, Cancellation, (8OO)<274-9543>...

  • Regular
  • (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Cheap Flights Tickets booking Customer (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Care Phone Number for ...
  • 462 Views
  • 0 replies
  • 0 likes
  • American airlines phone number
  • 462 Views
  • 0 replies
  • 0 likes

Call8OO)_274_9543 American airlines phone number=Reservations+Now76

Call8OO)_274_9543 American airlines phone number=Reservations+Now76 American Airlines Flights. And Get Discounted rates.American Airlines Booking Number,American Airlines Cancellation Number, Call8OO)_274_9543 American airlines phone number=Reservati...

  • Regular
  • Call8OO)_274_9543 American airlines phone number=Reservations+Now76 American Airlines Flights. And Get Discounted rates. American Airlines Booking Number, American Airlines Cancellation Number...
  • 356 Views
  • 0 replies
  • 0 likes
  • American airlines phone number
  • 356 Views
  • 0 replies
  • 0 likes

Muse : The 2nd Law album is not showing up when I search in app on android

HI All, When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play button is unclickable. I am on Premium and using Asus Zenfone Las...

  • Casual Listener
  • HI All,   When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play butto...
  • agustussugianto
  • Newbie
  • 2106 Views
  • 5 replies
  • 0 likes
  • 2106 Views
  • 5 replies
  • 0 likes

Spotify does not work when behind school proxy

I work for a school and as you can imagine their network is running on a proxy and also most ports arte blocked Spotify does not download stream or do anything when I am at work. When at the pub or at home absolutely fine. Please when you next do an ...

  • Newbie
  • I work for a school and as you can imagine their network is running on a proxy and also most ports arte blocked Spotify does not download stream or do anything when I am at work. When at the pub or a...
  • iago99
  • Casual Listener
  • 61084 Views
  • 9 replies
  • 5 likes
  • 61084 Views
  • 9 replies
  • 5 likes

Spotify unbearably slow when saving to SD Card

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to load, songs take upto 30 seconds to skip, and the a...

  • Regular
  • I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to ...
  • z3v3
  • Casual Listener
  • 2598 Views
  • 5 replies
  • 3 likes
  • 2598 Views
  • 5 replies
  • 3 likes

Stream Spotify from Android to Ford Sync via USB

My iPhone is able to play Spotify and other streaming media through my car's USB connection. Control using the car's interface is intuitive and easy. I prefer this option over bluetooth because the audio quality is noticeablely cleaner. My Android (S...

  • Newbie
  • My iPhone is able to play Spotify and other streaming media through my car's USB connection. Control using the car's interface is intuitive and easy. I prefer this option over bluetooth because the a...
  • 1376 Views
  • 0 replies
  • 6 likes
  • 1376 Views
  • 0 replies
  • 6 likes

Can you take it off shuffle?

Just wondering if there's an option to play music down the list rather than shuffle, i have a premium account.

  • Newbie
  • Just wondering if there's an option to play music down the list rather than shuffle, i have a premium account.
  • jusT-sLeepy
  • Casual Listener
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

desconexion

Hola ya hace mucho uso spotify y ya es un problema constante que cierra solo se apaga y esto pasa cuando estoy escuchando y atiendo un what saap al mismo tiempo o alguna aplicacion al mismo tiempo siempre se cierra . tengo un lg g3.Por favor una solu...

  • Newbie
  • Hola ya hace mucho uso spotify y ya es un problema constante que cierra solo se apaga y esto pasa cuando estoy escuchando y atiendo un what saap al mismo tiempo o alguna aplicacion al mismo tiempo si...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Local files not downloading

Two days ago Spotify deleted all my downloaded playlist, I read this might be because of the app updating itself... Now I downloaded it all again exept for the local files on my computer I have in that playlist, they aren't downloading and they are g...

  • Casual Listener
  • Two days ago Spotify deleted all my downloaded playlist, I read this might be because of the app updating itself... Now I downloaded it all again exept for the local files on my computer I have in th...
  • Shorrie
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Solved!! I cannot turn shuffle off

I am using Spotify Android on a Sony Xperia Z and cannot turn shuffle off or start a song of my own choice. If I try to start my own song, the Shuffle Play button pulses and that is the only button I can press. When I try to turn shuffle off while mu...

  • Newbie
  • I am using Spotify Android on a Sony Xperia Z and cannot turn shuffle off or start a song of my own choice.    If I try to start my own song, the Shuffle Play button pulses and that is th...
  • Joe
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Unable to download Spotify Music Application from Play Store

I'm not able to download theSpotify Music Application from the Play Store, after the download a message saying "package access helper has stopped unexpectedly" pops up. I've a Wiko Ufeel Prime smartphone. Other applications work just fine, anyone kno...

  • Casual Listener
  • I'm not able to download theSpotify Music Application from the Play Store, after the download a message saying "package access helper has stopped unexpectedly" pops up. I've a Wiko Ufeel Prime smartp...
  • Joe
  • Community Legend
  • 404 Views
  • 1 replies
  • 1 likes
  • 404 Views
  • 1 replies
  • 1 likes

Why does my spotify look different than everyone else's?

My free trial for premium just ended and when it did I only had "Your Playlists," "Home," and "Search" tabs with no radio or library. My friend (who also doesn't have a premium account) has the tabs I do not and this is really confusing.

  • Newbie
  • My free trial for premium just ended and when it did I only had "Your Playlists," "Home," and "Search" tabs with no radio or library. My friend (who also doesn't have a premium account) has the tabs ...
  • 967 Views
  • 0 replies
  • 0 likes
  • 967 Views
  • 0 replies
  • 0 likes

Ability to View All Playlist Followers

I have a premium account and I don't use the email for it anymore, so I was wondering if I could somehow transfer my music somewhere to put on my new account once I delete my first one and create a new account with my new email

  • Newbie
  • I have a premium account and I don't use the email for it anymore, so I was wondering if I could somehow transfer my music somewhere to put on my new account once I delete my first one and create a n...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Spotify starting automatically

Spotify starts automatically on my mobile out of nowhere. I wouldn't even have it open nor am I listening to anything else. Please help, it's driving me crazy!

  • Newbie
  • Spotify starts automatically on my mobile out of nowhere. I wouldn't even have it open nor am I listening to anything else.   Please help, it's driving me crazy!
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Shuffle only

I have premium and it all of a sudden will only let me do suffle... Why?

  • Newbie
  • I have premium and it all of a sudden will only let me do suffle... Why?
  • RussAwakuni
  • Newbie
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Worst app on android

Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed

  • Newbie
  • Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed
  • 320 Views
  • 0 replies
  • 2 likes
  • 320 Views
  • 0 replies
  • 2 likes

Downloaded playlists that update automatically / effect on song limit

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically download the new, updated list as Spotify updates it? I...

  • Newbie
  • I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically down...
  • Shred00
  • Music Fan
  • 13007 Views
  • 5 replies
  • 6 likes
  • 13007 Views
  • 5 replies
  • 6 likes

Spotify Connect doesnt work anymore

Dear community,I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to work with the marantz receiver.I have the newest firmwa...

  • Casual Listener
  • Dear community, I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to wo...
  • maartenspot
  • Newbie
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes