Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111635 Views

26 replies

3 likes

  • 111635 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224653 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224653 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582024 Views

79 replies

3 likes

  • 582024 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478998 Views

577 replies

40 likes

Account
Free
  • 478998 Views
  • 577 replies
  • 40 likes

Samsung S6 Edge - Stuttering audio glitches (after screen off?)

Hi all, I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of a second before restarting. The glitches happen in different...

Casual Listener

Hi all,   I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of ...

juancgallardo

Casual Listener

3765 Views

8 replies

3 likes

  • 3765 Views
  • 8 replies
  • 3 likes

Error code 1003 Error: Er is geen Spotify-account aan je Facebook-account gekoppeld.

Hi , I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my phone or computer I keep getting this error code Error: Er i...

Newbie

Hi ,  I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my ph...

2189 Views

0 replies

3 likes

  • 2189 Views
  • 0 replies
  • 3 likes

Galaxy S7 Edge can't download Spotify app

Hi, I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an error message comes up: Sorry, this content is not available in your c...

Newbie

Hi,    I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an erro...

1013 Views

0 replies

0 likes

  • 1013 Views
  • 0 replies
  • 0 likes

Spotify app doesn't let me access after changing the facebook password

Hello,I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing happens. Is there anyone who had the same problem? Than...

Casual Listener

Hello, I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing ...

NEsteng

Casual Listener

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Sonos Play 1 connection issue

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed.I tried reinstall App, it works a few the same problem. I re...

Newbie

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed. I tried...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Sound reduced when locking phone and starts texting

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phone (Even search for a song on Spotify) or just plain...

Newbie

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phon...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Ad ends but app thinks it's still going

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.

Casual Listener

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Changed phone

Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Newbie

Got a new phone.  Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Joe

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

la app se cierra al apagar la pantalla

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Casual Listener

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Netohn

Newbie

58490 Views

4 replies

0 likes

  • 58490 Views
  • 4 replies
  • 0 likes

Spotify crashes every time I open

I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.

Newbie

I got a new ZTE Axon 7 mini today and I downloaded Spotify,  but every time I try to open it a message comes up that says unfortunately,  Spotify has closed.

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Confused

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?

Visitor

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

How to disconnect the account from the mobile?

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

Casual Listener

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Why can't I listen to my playlists?

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...

Visitor

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Chromecast connection breaks when start playing android

Casting form Android device is not possible anymore. App is connecting tot chromecast 2.Pushing play breaks the connection and starts locale playing.Done reinstall and phone reboot. App version 8.4.30.688

Casual Listener

Casting form Android device is not possible anymore.  App is connecting tot chromecast 2. Pushing play breaks the connection and starts locale playing. Done reinstall and phone reboot. &nbsp...

yqb_rocknroller

Casual Listener

680 Views

3 replies

0 likes

  • 680 Views
  • 3 replies
  • 0 likes

Offline download for samsung galaxy j3

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access storage, and the in app settings are to go to the SD c...

Newbie

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access sto...

1184 Views

0 replies

0 likes

  • 1184 Views
  • 0 replies
  • 0 likes

[Android Auto] App crashes when selecting Albums in Library

Hi, My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me back to the main Android Auto home screen. Any ideas?

Visitor

Hi,   My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me bac...

hgiacumbo

Casual Listener

1178 Views

3 replies

1 likes

  • 1178 Views
  • 3 replies
  • 1 likes

Cannot add to Playlists (Android Oreo)

Device: Pixel 2XL OS: Android 8.0 and 8.1Issue: Cannot add new tracks to playlistMore detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on adding to various playlists, it finally shows "Track is already ...

Casual Listener

Device: Pixel 2XL  OS: Android 8.0 and 8.1 Issue: Cannot add new tracks to playlist More detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on ad...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Stranger Things mode not working for Stranger Things 2 Soundtrack

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7), does not seem to work with the Stranger Things 2 (Soundtrack from the Netflix Original Series). I've tried searching for a particular s...

Newbie

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7),  does not seem to work with the Stranger Things 2 (Soundtra...

6007 Views

0 replies

0 likes

bug
bug android
stranger things
  • 6007 Views
  • 0 replies
  • 0 likes

Frequent Spinning Green Circle/"Go Online to Access Menu" Connectivity Problems

HI I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequent delays and hangs when navigating menus and using various f...

Casual Listener

HI   I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequen...

headey

Roadie

1455 Views

1 replies

2 likes

  • 1455 Views
  • 1 replies
  • 2 likes

Superuser Contribution Stuttering when display is turned off

Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices.Ive tried turning of battery monitoring for the app, ive tried clearing all cache and data, reinstalled the app. ...

Newbie

Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices. Ive tried turning of battery monitoring for the app, ive tri...

juancgallardo

Casual Listener

1454 Views

2 replies

0 likes

  • 1454 Views
  • 2 replies
  • 0 likes