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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42589 Views
  • 66 replies
  • 25 likes
  • 42589 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878092 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878092 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26383 Views
  • 4 replies
  • 0 likes
  • 26383 Views
  • 4 replies
  • 0 likes

Play queue button

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

  • Newbie
  • In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.
  • Joe
  • Community Legend
  • 345 Views
  • 2 replies
  • 1 likes
  • 345 Views
  • 2 replies
  • 1 likes

I CANT LOGING ON ANDROID APP

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Venezuela and actually since I found spotify for me i...

  • Newbie
  • I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Ve...
  • IguanaSetup
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Memory SD problem

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

  • Newbie
  • I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Personal play count for songs

When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS

  • Newbie
  • When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Tinder/Spotify Top Played Artists

I have a problem about with this. My top played artists looks wrong. I didnt ever listen artists on that list. Im listening Jay Jay Johansson or Oscar and The Wolf everday but they re not show on list. Can you help me?

  • Newbie
  • I have a problem about with this. My top played artists looks wrong. I didnt ever listen artists on that list. Im listening Jay Jay Johansson or Oscar and The Wolf everday but they re not show on lis...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now$%$##$##$##$##$ AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now for flight...

  • Regular
  • AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN  Now AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN  Now$%$##$##$##$##$ AMERICAN air...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Music Queue

my queue is never correct. Whenever it says a song is next it is never the next song. Why though....

  • Newbie
  • my queue is never correct. Whenever it says a song is next it is never the next song. Why though.... 
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Huawei P9 Lite - Save on SD card

Hi, I've got a trouble with the Spotify app...I've a premium account since 2 years, but from the last updates i can't save offline songs on my external sd card. In the settings menu, the "Memory" option is no more available... Someone can help me? If...

  • Newbie
  • Hi,   I've got a trouble with the Spotify app... I've a premium account since 2 years, but from the last updates i can't save offline songs on my external sd card. In the settings menu, the "...
  • santiq74
  • Regular
  • 817 Views
  • 1 replies
  • 0 likes
  • 817 Views
  • 1 replies
  • 0 likes

Spotify Keeps Re-Downloading My Music

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just download all the music and keep it stored so it does...

  • Newbie
  • I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just d...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Music on Android Phone Glitching

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe)I figured out that if I reset the app so I no longer have...

  • Casual Listener
  • Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe) I fi...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Playing Offline

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account.I deleted them and recovered my old lists. Ever since then, despite adding new songs to my playlists, the new songs do n...

  • Newbie
  • A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account. I deleted them and recovered my old lists.   Ever since then...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Voice control Android auto doesn't work

Hi, Really annoying. Voice control doesn't work in android auto. I say something like 'play David Bowie' which worked fine on Google play music and nothing happens. The dots come up to say it's listening and then they go away without playing the song...

  • Casual Listener
  • Hi,    Really annoying. Voice control doesn't work in android auto. I say something like 'play David Bowie' which worked fine on Google play music and nothing happens. The dots come up to...
  • Zonk76
  • Casual Listener
  • 4359 Views
  • 4 replies
  • 0 likes
  • 4359 Views
  • 4 replies
  • 0 likes

Solved!! Spotify app crashes on Blackview BV7000 pro

Hey there, I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time.Does not matter if I use it with bluetooth speaker or with in-ears, it closes itself after about 1 min from the phone puts ...

  • Regular
  • Hey there,   I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time. Does not matter if I use it with bluetooth speaker or wi...
  • jojolefunky
  • Newbie
  • 5253 Views
  • 8 replies
  • 0 likes
  • 5253 Views
  • 8 replies
  • 0 likes

No reconoce Premium mi celular

Contrate el servicio en la computadora pero este no se ve reflejado en mi celular

  • Visitor
  • Contrate el servicio en la computadora pero este no se ve reflejado en mi celular
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

What's new / release notes Play store

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too.

  • Casual Listener
  • Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too. 
  • 401 Views
  • 0 replies
  • 1 likes
  • 401 Views
  • 0 replies
  • 1 likes

Spotify navigation bar missing buttons?

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library.Then after it finishes loading the Radio and Your Library buttons disappear leaving me with "Your Mixes" Home and Search. Is there a fix fo...

  • Casual Listener
  • When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library. Then after it finishes loading the Radio and Your Library buttons disappear leaving me...
  • user-removed
  • Not applicable
  • 1234 Views
  • 3 replies
  • 0 likes
  • 1234 Views
  • 3 replies
  • 0 likes

Car Subwoofer won't work with most older music. Newer songs seems to be ok. Older 70s and 80s

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems fine. The same songs on the radio also work fine. A...

  • Regular
  • It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems ...
  • 314 Views
  • 0 replies
  • 0 likes
  • Car Subwoofer issues
  • 314 Views
  • 0 replies
  • 0 likes

"Suggested" songs when shuffling individual artists.

Hi. I have a free account and can't seem to be able to shuffle individual artists without 5 or more "suggested" artists/songs before I hear anything from the playlist of the artist I'm trying to shuffle. Up until a week or so ago this hasn't been an ...

  • Newbie
  • Hi. I have a free account and can't seem to be able to shuffle individual artists without 5 or more "suggested" artists/songs before I hear anything from the playlist of the artist I'm trying to shuf...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Mantener pantalla encendida cuando el móvil está conectado por bluetooth

Muy buenasMe gustaría saber si hay alguna opción para que Spotify mantenga la pantalla encendida cuando está conectado al bluetooth del coche (para llevar el móvil en el soporte y ver qué está sonando) Saludos!

  • Newbie
  • Muy buenas Me gustaría saber si hay alguna opción para que Spotify mantenga la pantalla encendida cuando está conectado al bluetooth del coche (para llevar el móvil en el soporte y ver qué está sona...
  • 1725 Views
  • 0 replies
  • 0 likes
  • 1725 Views
  • 0 replies
  • 0 likes

Music clicks, pauses, starts, and stops.

I cancelled my premium membership over this twice now. Streamed music, downloaded music, offline, online. It doesn't matter how I play it. The music lags, clicks, and pauses briefly. I've tried everything.

  • Newbie
  • I cancelled my premium membership over this twice now. Streamed music, downloaded music, offline, online. It doesn't matter how I play it. The music lags, clicks, and pauses briefly. I've tried every...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes