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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397349 Views

547 replies

35 likes

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Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8497 Views

0 replies

7 likes

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Samsung Gear Support

I have a Samsung Gear S3, Im trying to use it as a remote control, but i dont have that option in my settings neither do i have stream over WiFi, i only have : Offline. BT Audio. Info and Log Out, reinstalled on watch didnt work .. I have an IPhone 6...

Newbie

I have a Samsung Gear S3, Im trying to use it as a remote control, but i dont have that option in my settings neither do i have stream over WiFi, i only have : Offline. BT Audio. Info and Log Out, re...

239 Views

0 replies

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No puedo descargar musica

Tengo spotify Premium, Plan familiar. Tengo el problema en uno de mis dispositivos, en el cual si presiono en descargar una cancion, me aparece el cartel que dice descargando, pero nada mas, luego de eso no la descarga, y no la puedo escuchar en modo...

Newbie

Tengo spotify Premium, Plan familiar. Tengo el problema en uno de mis dispositivos, en el cual si presiono en descargar una cancion, me aparece el cartel que dice descargando, pero nada mas, luego de...

720 Views

0 replies

4 likes

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Android TV show "Something went wrong"

I tried reinstall,clean cache,login in/out,again and again.It still show me the error message "Something went wrong".My friends open Spotify on PS4,show the error same as mine.Is there an error on your server now?

Newbie

I tried reinstall,clean cache,login in/out,again and again. It still show me the error message "Something went wrong". My friends open Spotify on PS4,show the error same as mine. Is there an error...

1065 Views

0 replies

0 likes

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Copyright

This is not the real producer and the real title of song. The real song name is "Dj assassin- Frag out" you can find it everywhere.

Newbie

This is not the real producer and the real title of song. The real song name is "Dj assassin- Frag out" you can find it everywhere.

262 Views

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I can't get back to online mode

I had my Spotify app on "offline mode", since the last update the button for turning on and off that feature has disappeared. Now I can't get back to online mode, and it seems like I'm not the only one with this issue, any help?

Newbie

I had my Spotify app on "offline mode", since the last update the button for turning on and off that feature has disappeared. Now I can't get back to online mode, and it seems like I'm not the only o...

528 Views

0 replies

0 likes

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Android Volume / Equalizer Issues

Just switched from iOS to Android a week ago and I'm already regretting the move. Not because the phone isn't great, it's the way Spotify performs in Android. The volume is so much lower and the equalizer that was in iOS is different and uses the sto...

Newbie

Just switched from iOS to Android a week ago and I'm already regretting the move. Not because the phone isn't great, it's the way Spotify performs in Android. The volume is so much lower and the equa...

425 Views

0 replies

1 likes

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Visitor

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509 Views

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Play/Pause cannot control from Bluetooth earphone.

I am using GALAXY S8, and connecting this device to the Bluetooth earphone can not play or pause the Spotify app from the earphone. Please let me know if you know the same phenomenon or solution.This phenomenon occurs on all Bluetooth earphones and n...

Newbie

I am using GALAXY S8, and connecting this device to the Bluetooth earphone can not play or pause the Spotify app from the earphone. Please let me know if you know the same phenomenon or solution. Th...

Joe

Community Legend

591 Views

1 replies

1 likes

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Unable to download

I am unable to download songs on my Galaxy S6. Before it worked fine, but all of the sudden it is impossible. Downloading on my laptop is still possible though. Any ideas on how I can fix this?

Newbie

I am unable to download songs on my Galaxy S6. Before it worked fine, but all of the sudden it is impossible. Downloading on my laptop is still possible though.   Any ideas on how I can fix th...

257 Views

0 replies

0 likes

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Im getting ads in different languages

I've looked and tried the solutions that have already been posted but it's still playing in different languages.

Newbie

I've looked and tried the solutions that have already been posted but it's still playing in different languages.

434 Views

0 replies

0 likes

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One Plus 3 volume control

Hi! It all started a few days ago, that Spotify turns down the volume when I open another app (doesn't matter if it's Facebook, Twitter, Instagram or WhatsApp). How can I stop that?

Newbie

Hi!   It all started a few days ago, that Spotify turns down the volume when I open another app (doesn't matter if it's Facebook, Twitter, Instagram or WhatsApp). How can I stop that? 

Wesleyspotify

Newbie

453 Views

1 replies

1 likes

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All saved albums have gone

Everything I've saved has gone. Before everything I had downloaded would be removed from the device and I would need to download again, but now there's nothing on my library at all except playlists! The only reason I pay for premium is to listen offl...

Newbie

Everything I've saved has gone. Before everything I had downloaded would be removed from the device and I would need to download again, but now there's nothing on my library at all except playlists! ...

454 Views

0 replies

1 likes

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[BUG ?] IOS - Don't sync/download ALL playlisted local files (on OSX)

Hello, I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. They are present in the OSX app and I can play the songs.But nothing on...

Regular

Hello,   I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. ...

jha

Regular

340 Views

2 replies

0 likes

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music stop after two songs

I can only play 2 songs in a row, my premium account stop the music.

Newbie

I can only play 2 songs in a row, my premium account stop the music.

280 Views

0 replies

0 likes

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Can't download music on Premium

I have Spotify Premium on my Galaxy S7. I download my music because I often don't have signal/wifi. It's happened twice that most of my music gets "undownloaded," which is really frustrating, but a few days ago all of my music suddenly undownloaded. ...

Newbie

I have Spotify Premium on my Galaxy S7. I download my music because I often don't have signal/wifi.    It's happened twice that most of my music gets "undownloaded," which is really frust...

353 Views

0 replies

0 likes

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Superuser Contribution Baixo minhas musicas mas elas somem

Como não tenho uma conexão estável em casa, baixo minhas músicas para poder ouvi-las offline, mas elas sempre somem sendo que o cache continuam lá, o aplicativo simplesmente não reconhece-las, o que fazer?

Casual Listener

Como não tenho uma conexão estável em casa, baixo minhas músicas para poder ouvi-las offline, mas elas sempre somem sendo que o cache continuam lá, o aplicativo simplesmente não reconhece-las, o que ...

lrosalen

Newbie

731 Views

2 replies

0 likes

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App se cierra sola

Hola! Tengo un huawei p8 Lite y la app de Spotify se cierra constantemente. Alguien puede ayudarme? Gracias

Newbie

Hola! Tengo un huawei p8 Lite y la app de Spotify se cierra constantemente. Alguien puede ayudarme?   Gracias

286 Views

0 replies

0 likes

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Abo kündigen funktioniert nicht

Hey, ich habe mir heute die Spotify App auf meinem Android Handy herunter geladen und ausersehen eine konstenloses 7tagige Abo gemacht naja ausersehen auf den Ok Knopf gedrückt. Als ich mich schon schlau gelesen habe wie man es kündigt habe ich es ve...

Newbie

Hey, ich habe mir heute die Spotify App auf meinem Android Handy herunter geladen und ausersehen eine konstenloses 7tagige Abo gemacht naja ausersehen auf den Ok Knopf gedrückt. Als ich mich schon sc...

kimmuehlhause

Newbie

921 Views

1 replies

0 likes

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Spotify on Kindle

every time an ad for Spotify Premium Free Trial is over , Spotify freezes completely and i am unable to listen to more songs without turning off my Kindle device and then turning it on again and accessing the Spotify App again and using Search to ret...

Visitor

every time an ad for Spotify Premium Free Trial is over , Spotify freezes completely and i am unable to listen to more songs without turning off my Kindle device and then turning it on again and...

Kpopplatypus

Newbie

473 Views

2 replies

0 likes

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Sonos players wont connect android app sgs8

Hi, Since a recent version of spotify it wont connect to my sonos speakers in the app. It does work via pc spotify. Once connected via pc i can use my android app for controlling the speakers. Please fix the android app spotify sonos connecting optio...

Newbie

Hi,   Since a recent version of spotify it wont connect to my sonos speakers in the app. It does work via pc spotify.  Once connected via pc i can use my android app for controlling the s...

341 Views

0 replies

0 likes

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