Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?
Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?
253 Views
0 replies
0 likes
Songs skip every few seconds while walking on a Note 4. Even with screen off. Using 3.5 jack with a splitter. Google assistant pops up over and over.
Songs skip every few seconds while walking on a Note 4. Even with screen off. Using 3.5 jack with a splitter. Google assistant pops up over and over.
301 Views
0 replies
1 likes
I have an mp3 song that I'd like to play on my Spotify app (premium account) on my Android phone. The song is not available from Spotify itself. It plays fine in my desktop Spotify app (Windows 10), but it's greyed out and won't play on my phone, des...
I have an mp3 song that I'd like to play on my Spotify app (premium account) on my Android phone. The song is not available from Spotify itself. It plays fine in my desktop Spotify app (Windows 10), ...
Community Legend
1432 Views
3 replies
0 likes
Hey. When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore?Is it possible to share a playlist where we can be more than one who is able to add songs to the list?
Hey. When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore? Is it possible to share a playlist where we ca...
Casual Listener
2346 Views
2 replies
1 likes
Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which didn't help either.Artist include: Ed Sheeran, Armin v...
Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which did...
Casual Listener
3732 Views
28 replies
14 likes
i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like that. i checked, it doesnt draw any data so it isnt...
i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like ...
333 Views
0 replies
0 likes
I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been able to help me with. The problem is that there is a c...
I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been abl...
277 Views
0 replies
0 likes
I've tried literally everything, but my recently played still shows album radios. I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone is plugged to my laptop), the whole app, deleting my user f...
I've tried literally everything, but my recently played still shows album radios. I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone...
Community Legend
303 Views
1 replies
0 likes
I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my friends account and his was working fine.
I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my fr...
334 Views
0 replies
1 likes
Hallo, warum kann ich laut Hilfe Podcasts mit Sonos Lautsprechern hören, aber nicht mit meinem Yamaha Musiccast System? Wird dies irgendwann möglich sein? Vielen Dank
Hallo, warum kann ich laut Hilfe Podcasts mit Sonos Lautsprechern hören, aber nicht mit meinem Yamaha Musiccast System? Wird dies irgendwann möglich sein? Vielen Dank
Newbie
1310 Views
1 replies
6 likes
I have around 800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's only probably 100 songs on my saved list.I 'filtered' for...
I have around 800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's ...
Casual Listener
420 Views
1 replies
0 likes
Hello Spotify,I'm using Android Auto in my VW Golf 7. When I connect my Galaxy S8 to Anroid auto and start spotify I'm getting the following problem:When I switch playlist or scroll within a playlist during drinving I get the following message (trans...
Hello Spotify, I'm using Android Auto in my VW Golf 7. When I connect my Galaxy S8 to Anroid auto and start spotify I'm getting the following problem: When I switch playlist or scroll within a play...
Newbie
8801 Views
5 replies
6 likes
For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my android. Any solutions?
For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my andro...
Music Fan
756 Views
1 replies
0 likes
So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it plays the studio versions of those songs. I have tri...
So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it p...
Community Legend
1042 Views
8 replies
0 likes
I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a problem for most people because most phones have cam...
I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a p...
467 Views
0 replies
0 likes
Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone. Does anyone have any ideas as to why this is happ...
Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone...
240 Views
0 replies
0 likes
The latest update for Android broke Android Auto. Before I was able to listen to my local library while Spotify is in Offline Mode but now since the update it just shows me a screen on my head unit that says Spotify is in Offline Mode, connect to the...
The latest update for Android broke Android Auto. Before I was able to listen to my local library while Spotify is in Offline Mode but now since the update it just shows me a screen on my head unit t...
Newbie
1543 Views
1 replies
2 likes
It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...
It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...
Newbie
7266 Views
18 replies
9 likes
Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar! Esta situación ya se viene repitiendo seguido y ya nose que hacer! Reinstal...
Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar! Esta situación ya ...
192 Views
0 replies
0 likes
Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiFi/ mobile data.... both ways don't work.
Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiF...
Casual Listener
523 Views
2 replies
0 likes
