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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35991 Views
  • 64 replies
  • 25 likes
  • 35991 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874117 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874117 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Spotify starting automatically

Spotify starts automatically on my mobile out of nowhere. I wouldn't even have it open nor am I listening to anything else. Please help, it's driving me crazy!

  • Newbie
  • Spotify starts automatically on my mobile out of nowhere. I wouldn't even have it open nor am I listening to anything else.   Please help, it's driving me crazy!
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Shuffle only

I have premium and it all of a sudden will only let me do suffle... Why?

  • Newbie
  • I have premium and it all of a sudden will only let me do suffle... Why?
  • RussAwakuni
  • Newbie
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Worst app on android

Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed

  • Newbie
  • Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed
  • 312 Views
  • 0 replies
  • 2 likes
  • 312 Views
  • 0 replies
  • 2 likes

Downloaded playlists that update automatically / effect on song limit

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically download the new, updated list as Spotify updates it? I...

  • Newbie
  • I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically down...
  • Shred00
  • Music Fan
  • 12891 Views
  • 5 replies
  • 6 likes
  • 12891 Views
  • 5 replies
  • 6 likes

Spotify Connect doesnt work anymore

Dear community,I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to work with the marantz receiver.I have the newest firmwa...

  • Casual Listener
  • Dear community, I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to wo...
  • maartenspot
  • Newbie
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Solved!! graphics android issue

I’m using a Samsung galaxy s8+ and the text on my app it’s blurred.Anyone knows how to fix it? Regards

  • Regular
  • I’m using a Samsung galaxy s8+ and the text on my app it’s  blurred. Anyone knows how to fix it?   Regards 
  • alex_meneses
  • Regular
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Offline Device

Ever since I added my Gear S3 as offline device, i seem to always loose 1 out of 3 avaialble devices. So, my ipad will say I have reached maximum number of oflline devices, i will check on offline device list and there's my gear s3 and android phone....

  • Regular
  • Ever since I added my Gear S3 as offline device, i seem to always loose 1 out of 3 avaialble devices.  So, my ipad will say I have reached maximum number of oflline devices, i will check on off...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Android Auto Album Art

When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly. It sometimes seems to work when the phone is first connected, but once the second track queues up it goes away. Any ideas?

  • Visitor
  • When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly.  It sometimes seems to work when the phone is first connected, but once the second t...
  • AKoenig
  • Newbie
  • 549 Views
  • 1 replies
  • 2 likes
  • 549 Views
  • 1 replies
  • 2 likes

Spotify Bluetooth Seat Easy Connect

Hello.I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks.How can i fix this?BR Philipp

  • Casual Listener
  • Hello. I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks. How can...
  • peppino_93
  • Casual Listener
  • 6025 Views
  • 7 replies
  • 0 likes
  • 6025 Views
  • 7 replies
  • 0 likes

O download de musicas no cartão SD foi desabilitado?

Após atualização o spotify excluiu os meus downloads e quando fui baixar novamente percebi que deu notificação de memória interna cheia, após isso fui verificar e vi que não existe mais a opção de selecionar entre Memória interna e SD.

  • Newbie
  • Após atualização o spotify excluiu os meus downloads e quando fui baixar novamente percebi que deu notificação de memória interna cheia, após isso fui verificar e vi que não existe mais a opção de se...
  • Cafecomlivros
  • Newbie
  • 722 Views
  • 1 replies
  • 2 likes
  • bug
    Sd
  • 722 Views
  • 1 replies
  • 2 likes

Android Auto: list of voice commands needed

I'm using Spotify Premium on a Galaxy S7 Edge and have recently bought a car featuring Android Auto. I'm trying to find a list of commands that can be used to control Spotify through the car. There are several threads here in which users ask the same...

  • Regular
  • I'm using Spotify Premium on a Galaxy S7 Edge and have recently bought a car featuring Android Auto. I'm trying to find a list of commands that can be used to control Spotify through the car.  ...
  • 1236 Views
  • 0 replies
  • 3 likes
  • android auto
    voice commands
  • 1236 Views
  • 0 replies
  • 3 likes

Unable to pay certain songs on phones???

 Why can't I listen to them on my phone????

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  • Casual Listener
  •   Why can't I listen to them on my phone????
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't update my playlist

I have two playlists, one with all my music and a second, smaller, one for my mobile phone. I added a few songs to both playlists, but the songs won't come up on the playlist for my phone. So I can't sync them and listen to them when I'm offline. Fun...

  • Casual Listener
  • I have two playlists, one with all my music and a second, smaller, one for my mobile phone. I added a few songs to both playlists, but the songs won't come up on the playlist for my phone. So I can't...
  • disapppointed
  • Casual Listener
  • 72477 Views
  • 29 replies
  • 2 likes
  • 72477 Views
  • 29 replies
  • 2 likes

"Local files" songs stop playing after 1 second on phone only.

For some reason, a couple days ago, any songs that were originally "local files" from my computer will fade out after 1 second. The bar at the bottom still moves and if I start a song in the middle it picks up there (for 1 second). This doesn't occur...

  • Newbie
  • For some reason, a couple days ago, any songs that were originally "local files" from my computer will fade out after 1 second. The bar at the bottom still moves and if I start a song in the middle i...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Minhas músicas apagadas do nada

Toda vez que eu renicio o celular minhas músicas são apagadas e tenho q baixar dnv, 3 vez já

  • Casual Listener
  • Toda vez que eu renicio o celular minhas músicas são apagadas e tenho q baixar dnv, 3 vez já
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

streaming problems, choppy playback

I even switched my streaming to extreme quality and the breaks are shorter but the music is not playing smoothly. And it's a break every few seconds I wouldn't care if it was like once during the song. It's not my phone or my data. Everything played ...

  • Newbie
  • I even switched my streaming to extreme quality and the breaks are shorter but the music is not playing smoothly. And it's a break every few seconds I wouldn't care if it was like once during the son...
  • 648 Views
  • 0 replies
  • 1 likes
  • 648 Views
  • 0 replies
  • 1 likes

Random playlist

Hello everyone, I use Sleep as Android to wake up the morning. I set it to use Spotify playlist to wake me up. Problem: Once in a while, it doesn't use my latest playlist used but this stupid Eye of the Tiger playlist with 3 or 4 tracks. Everyone tha...

  • Casual Listener
  • Hello everyone,   I use Sleep as Android to wake up the morning. I set it to use Spotify playlist to wake me up.   Problem: Once in a while, it doesn't use my latest playlist used but t...
  • SpawN-
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Last.fm doesn't stay turned off

I recently switched from the the integrated scrobbler to a seperate app. The problem is that the switch controlling the integrated scrobbler keeps turning itself back on. I haven't quite found out how fast/when it turns itself on but most of the time...

  • Casual Listener
  • I recently switched from the the integrated scrobbler to a seperate app.   The problem is that the switch controlling the integrated scrobbler keeps turning itself back on. I haven't quite fou...
  • 188 Views
  • 0 replies
  • 1 likes
  • 188 Views
  • 0 replies
  • 1 likes

When in offline mode, unavailable songs still try to play...

I have been using spotify for a little over a year now.I have all the songs i want to work while in my car downloaded so that they are available offline.I put spotify into offline mode, then go to library, then songs and click "shuggle play" at the t...

  • Casual Listener
  • I have been using spotify for a little over a year now. I have all the songs i want to work while in my car downloaded so that they are available offline. I put spotify into offline mode, then go t...
  • jarodhamm
  • Casual Listener
  • 1008 Views
  • 7 replies
  • 2 likes
  • 1008 Views
  • 7 replies
  • 2 likes