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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6271 Views

0 replies

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Solved!! Can't play any song by Kendrick Lamar!

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...

Casual Listener

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...

NessaCastillo

Newbie

7128 Views

18 replies

9 likes

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No tengo mis canciones!

Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar! Esta situación ya se viene repitiendo seguido y ya nose que hacer! Reinstal...

Newbie

Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar!  Esta situación ya ...

188 Views

0 replies

0 likes

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Can't log in

Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiFi/ mobile data.... both ways don't work.

Casual Listener

Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiF...

Justkadding

Casual Listener

507 Views

2 replies

0 likes

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My entire song list is gone...

I went on Spotify to play music in the shower like I always do went to my songs and there absolutely nothing. I had over 200 songs just gone... Help

Newbie

I went on Spotify to play music in the shower like I always do went to my songs and there absolutely nothing. I had over 200 songs just gone... Help  

244 Views

0 replies

1 likes

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Folder for the skin files

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

Newbie

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

192 Views

0 replies

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Superuser Contribution Gear S3 LTE - Spotify not working on LTE when remotely connected to Phone.

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that error each time. It works fine when bluetooth is conn...

Casual Listener

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that er...

LivexLaughxLove

Casual Listener

735 Views

1 replies

0 likes

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Spotify plays random, annoying, unwanted music on Premium account!

I have Spotify Premium in my Nexus since a year or so. In the last weeks, suddenly, it began to play random playlists of totally unrequested commercial HH music. It happens in the middle of an album reproduction, but also and even more annoying when ...

Newbie

I have Spotify Premium in my Nexus since a year or so. In the last weeks, suddenly, it began to play random playlists of totally unrequested commercial HH music. It happens in the middle of an album ...

naughtylawyer

Newbie

871 Views

1 replies

0 likes

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Spotify Android App Language

Hi guys, I am using Android 7.1.1 with local language setup as: 1. Portuguese (Portugal)2. Portuguese (Brazil) With this setup my app language is translated into English when it should be in Portuguese (Brazil) - 2nd on my list. I know that there is ...

Newbie

Hi guys,   I am using Android 7.1.1 with local language setup as:    1. Portuguese (Portugal) 2. Portuguese (Brazil)   With this setup my app language is translated into En...

444 Views

0 replies

0 likes

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Ability to see which of my playlists a song is in

I just updated Spotify this morning and now in my song Library I'm missing the last 2 months of songs of added from discover weekly.

Newbie

I just updated Spotify this morning and now in my song Library I'm missing the last 2 months of songs of added from discover weekly.

174 Views

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Non esegue le canzone perfettamente

Sono cliente premium, ma ogni volta che provo ad ascoltare una musica ch sia offline o online, la musica si ferma, metto play e dopo di qualche secondo succede ancora. Ho già reinstallato l'applicazione ma il problema persiste. Cosa devo fare??? Graz...

Newbie

Sono cliente premium, ma ogni volta che provo ad ascoltare una musica ch sia offline o online, la musica si ferma, metto play e dopo di qualche secondo succede ancora. Ho già reinstallato l'applicazi...

232 Views

0 replies

0 likes

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Solved!!Superuser Contribution Please fix chromecast with Spotify

Spotify has always been buggy with chromecast.- It looses connection- Often can't adjust volume without reconnecting to the chromecast. Or you must use the Google Home app.- You must force close the app to discover cast devices when you come back hom...

Roadie

Spotify has always been buggy with chromecast. - It looses connection - Often can't adjust volume without reconnecting to the chromecast. Or you must use the Google Home app. - You must force clos...

meahtenoha

Spotify

68899 Views

91 replies

186 likes

buggy
Freezing
laggy
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Solved!! Shuffling albums not songs

For some reason when I shuffle an artist, spotify shuffles albums not songs. For example I have 2 Kings of Leon albums, I click play on KoL and select shuffle, hoping for all the songs, but instead it plays one album shuffled, then the next album shu...

Newbie

For some reason when I shuffle an artist, spotify shuffles albums not songs. For example I have 2 Kings of Leon albums, I click play on KoL and select shuffle, hoping for all the songs, but instead i...

Nico

Community Legend

923 Views

1 replies

0 likes

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Advertisements with Spotify Premium?

I don't know why, but when I go to Rap Caviar or Rock This, ads show up, blocking the songs that were supposed to be there. Help!

Casual Listener

I don't know why, but when I go to Rap Caviar or Rock This, ads show up, blocking the songs that were supposed to be there. Help!

user-removed

Not applicable

311 Views

1 replies

0 likes

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unavaliable musics

Hello, why i cant hear some musics from Pabllo Vittar?The musics dont starts and i'm premium.I want hear !!!!This artistas donr appears for me,some albums.Please help.

Newbie

Hello, why i cant hear some musics from Pabllo Vittar? The musics dont starts and i'm premium. I want hear !!!! This artistas donr appears for me,some albums. Please help.

chelra

Gig Goer

329 Views

1 replies

0 likes

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Solved!! Music stops when I move

Hello, I've had this problem for a while now. Every time I listen to Spotify music on my android phone with earphones, the music regularly stops whenever I move or try to, for example, put my phone in my pocket. I've tried switching earphones, same p...

Casual Listener

Hello,  I've had this problem for a while now. Every time I listen to Spotify music on my android phone with earphones, the music regularly stops whenever I move or try to, for example, put my ...

coalminecanary

Roadie

6390 Views

3 replies

0 likes

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Disable Auto-play

How can we disable auto-play in the Android app? I like to listen to podcasts while running and I don't appreciate it immediately playing older podcasts I've already heard. Because it's so seamless it's often difficult to notice when this happens, so...

Newbie

How can we disable auto-play in the Android app?  I like to listen to podcasts while running and I don't appreciate it immediately playing older podcasts I've already heard.  Because it's s...

rogertms3

Music Fan

2867 Views

3 replies

3 likes

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Notification on Samsung S8 stops Spotify on PC???

So... I play Spotify on my PC when in the office. And I play Spotify via bluetooth in the car. This has always happened intermittently, but recently, ALL OF THE TIME, when a notification comes in on my phone (WhatsApp, email, text, news alert... does...

Newbie

So... I play Spotify on my PC when in the office.  And I play Spotify via bluetooth in the car.  This has always happened intermittently, but recently, ALL OF THE TIME, when a notification ...

298 Views

0 replies

0 likes

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Problem when downloading music

Hello, I recentely joint a Spotify Family account and so I decided to download all my songs on the sd card loaded on my phone...however when I close the app after the downloading is finished and later re open it, all the songs appear to be not downlo...

Newbie

Hello, I recentely joint a Spotify Family account and so I decided to download all my songs on the sd card loaded on my phone...however when I close the app after the downloading is finished and late...

260 Views

0 replies

0 likes

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Samsung S6 Edge - Stuttering audio glitches (after screen off?)

Hi all, I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of a second before restarting. The glitches happen in different...

Casual Listener

Hi all,   I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of ...

juancgallardo

Casual Listener

3072 Views

8 replies

3 likes

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Problem with internal storage

Why does Spotify safe all the data on my phone although I chose to safe it on the sd card. My spotify says that data is safed on the sd card, but my phone says that the internal storage is nearly full because of 10gb of spotify music.

Newbie

Why does Spotify safe all the data on my phone although I chose to safe it on the sd card. My spotify says that data is safed on the sd card, but my phone says that the internal storage is nearly ful...

248 Views

0 replies

0 likes

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