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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Cant download songs on my wifi

i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like that. i checked, it doesnt draw any data so it isnt...

Newbie

i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like ...

331 Views

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Unfixable lag ruining my life

I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been able to help me with. The problem is that there is a c...

Casual Listener

I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been abl...

274 Views

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Can't hide album radios from recently played, tried everything

I've tried literally everything, but my recently played still shows album radios. I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone is plugged to my laptop), the whole app, deleting my user f...

Newbie

I've tried literally everything, but my recently played still shows album radios.   I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone...

Joe

Community Legend

301 Views

1 replies

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I am having problems playing certain artists on my phone. Can anyone help?

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my friends account and his was working fine.

Newbie

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my fr...

331 Views

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1 likes

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Podcast / Yamaha MusicCast

Hallo, warum kann ich laut Hilfe Podcasts mit Sonos Lautsprechern hören, aber nicht mit meinem Yamaha Musiccast System? Wird dies irgendwann möglich sein? Vielen Dank

Newbie

Hallo, warum kann ich laut Hilfe Podcasts mit Sonos Lautsprechern hören, aber nicht mit meinem Yamaha Musiccast System? Wird dies irgendwann möglich sein? Vielen Dank

alexbertus

Newbie

1306 Views

1 replies

6 likes

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Saved songs missing but show as saved when I browse

I have around 800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's only probably 100 songs on my saved list.I 'filtered' for...

Casual Listener

I have around  800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's ...

Wfaz

Casual Listener

414 Views

1 replies

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Android Auto: Annoying message during scrolling

Hello Spotify,I'm using Android Auto in my VW Golf 7. When I connect my Galaxy S8 to Anroid auto and start spotify I'm getting the following problem:When I switch playlist or scroll within a playlist during drinving I get the following message (trans...

Casual Listener

Hello Spotify, I'm using Android Auto in my VW Golf 7. When I connect my Galaxy S8 to Anroid auto and start spotify I'm getting the following problem: When I switch playlist or scroll within a play...

Notta79

Newbie

8783 Views

5 replies

6 likes

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Solved!! 80% of skrillex songs wont play, downloaded or streamed.

For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my android. Any solutions?

Casual Listener

For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my andro...

Plastikk

Music Fan

755 Views

1 replies

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Solved!! Local Files not playing correctly on Mobile

So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it plays the studio versions of those songs. I have tri...

Regular

So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it p...

Joe

Community Legend

1032 Views

8 replies

0 likes

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Camera ratio is incorrect when scanning a code

I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a problem for most people because most phones have cam...

Casual Listener

I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a p...

464 Views

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Android
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Earpiece and microphone not working

Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone. Does anyone have any ideas as to why this is happ...

Newbie

Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone...

238 Views

0 replies

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Android Auto Offline Mode

The latest update for Android broke Android Auto. Before I was able to listen to my local library while Spotify is in Offline Mode but now since the update it just shows me a screen on my head unit that says Spotify is in Offline Mode, connect to the...

Newbie

The latest update for Android broke Android Auto. Before I was able to listen to my local library while Spotify is in Offline Mode but now since the update it just shows me a screen on my head unit t...

mark_irl

Newbie

1539 Views

1 replies

2 likes

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Solved!! Can't play any song by Kendrick Lamar!

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...

Casual Listener

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...

NessaCastillo

Newbie

7245 Views

18 replies

9 likes

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No tengo mis canciones!

Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar! Esta situación ya se viene repitiendo seguido y ya nose que hacer! Reinstal...

Newbie

Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar!  Esta situación ya ...

192 Views

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Can't log in

Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiFi/ mobile data.... both ways don't work.

Casual Listener

Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiF...

Justkadding

Casual Listener

520 Views

2 replies

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My entire song list is gone...

I went on Spotify to play music in the shower like I always do went to my songs and there absolutely nothing. I had over 200 songs just gone... Help

Newbie

I went on Spotify to play music in the shower like I always do went to my songs and there absolutely nothing. I had over 200 songs just gone... Help  

252 Views

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1 likes

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Folder for the skin files

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

Newbie

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

200 Views

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Superuser Contribution Gear S3 LTE - Spotify not working on LTE when remotely connected to Phone.

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that error each time. It works fine when bluetooth is conn...

Casual Listener

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that er...

LivexLaughxLove

Casual Listener

742 Views

1 replies

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Spotify plays random, annoying, unwanted music on Premium account!

I have Spotify Premium in my Nexus since a year or so. In the last weeks, suddenly, it began to play random playlists of totally unrequested commercial HH music. It happens in the middle of an album reproduction, but also and even more annoying when ...

Newbie

I have Spotify Premium in my Nexus since a year or so. In the last weeks, suddenly, it began to play random playlists of totally unrequested commercial HH music. It happens in the middle of an album ...

naughtylawyer

Newbie

879 Views

1 replies

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Spotify Android App Language

Hi guys, I am using Android 7.1.1 with local language setup as: 1. Portuguese (Portugal)2. Portuguese (Brazil) With this setup my app language is translated into English when it should be in Portuguese (Brazil) - 2nd on my list. I know that there is ...

Newbie

Hi guys,   I am using Android 7.1.1 with local language setup as:    1. Portuguese (Portugal) 2. Portuguese (Brazil)   With this setup my app language is translated into En...

452 Views

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