Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
First my screen goes off.After 15 minutes the app widget dissapears, music stops, and i have to reopen app. So i have done everything to fix this. even the trouble shooting guide. this is my phone and what i use.specs:-zte grand x4 model z956-android...
First my screen goes off.After 15 minutes the app widget dissapears, music stops, and i have to reopen app. So i have done everything to fix this. even the trouble shooting guide. this is my phone an...
Casual Listener
653 Views
2 replies
1 likes
Hello all, I know this topic has been beaten to death but my Samsung S8+ and my Macbook do not show my Denon avr-s720w receiver. It worked up unitl yesterday! However, the receiver shows up on my wife's iPhone and she is able to play music through it...
Hello all, I know this topic has been beaten to death but my Samsung S8+ and my Macbook do not show my Denon avr-s720w receiver. It worked up unitl yesterday! However, the receiver show...
Newbie
468 Views
1 replies
1 likes
I have premium account. Too often and for no reason that I undestand, Spotify is asking me to log in again. Then I'm loosing all my dowloaded music. Very Annoying. I try uninstall/ reinstall the app. I try to go in off line mode retrun in on line mod...
I have premium account. Too often and for no reason that I undestand, Spotify is asking me to log in again. Then I'm loosing all my dowloaded music. Very Annoying. I try uninstall/ reinstall the app....
349 Views
0 replies
0 likes
I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2 music downloads fine, then every few days whilst in offline mode it suddenly wont play and i have to find an internet conection and l...
I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2 music downloads fine, then every few days whilst in offline mode it suddenly won...
Casual Listener
4486 Views
11 replies
6 likes
Trying to play my playlist but every time any of the following Bastille songs comes up, it displays the "This song is not available" message.:"Warmth""Send Them Off!""Blame""Fake It""Way Beyond""Shame"The weirdest part is that it's only these songs, ...
Trying to play my playlist but every time any of the following Bastille songs comes up, it displays the "This song is not available" message.: "Warmth" "Send Them Off!" "Blame" "Fake It" "Way Be...
396 Views
0 replies
0 likes
I am currently trying to use a Spotify playlist on a friend's Sonos when visiting.. the first 3 times as soon as I arrived at their place & the WiFi/broadband connected I was able to look at the list of devices recognised and it would connect. Last n...
I am currently trying to use a Spotify playlist on a friend's Sonos when visiting.. the first 3 times as soon as I arrived at their place & the WiFi/broadband connected I was able to look at the ...
Casual Listener
547 Views
2 replies
0 likes
I already researched a lot and still did not find a solution. I want to know how to put the album cover of the current song on the lock screen, my cell phone is Samsung Galaxy A9. Android 7.0. if anyone knows how to solve this, please help me. Thank ...
I already researched a lot and still did not find a solution. I want to know how to put the album cover of the current song on the lock screen, my cell phone is Samsung Galaxy A9. Android 7.0. if any...
680 Views
0 replies
1 likes
I am trying to log in to my spotify account on android. It tells me my device is set to offline, and to please go online to log in. I can't change my setting to online because I can't get into the account! I installed an update to no avail...
I am trying to log in to my spotify account on android. It tells me my device is set to offline, and to please go online to log in. I can't change my setting to online because I can't get into the ac...
Community Legend
349 Views
1 replies
0 likes
I can not find the option to remove songs from playlists while using Spotify on a Samsung S7. I have read the other threads on this topic, and there is no option to remove songs or edit playlist when I hit the "3 dots" button for options on the playl...
I can not find the option to remove songs from playlists while using Spotify on a Samsung S7. I have read the other threads on this topic, and there is no option to remove songs or edit play...
Community Legend
1426 Views
1 replies
1 likes
I want to change my name, because it's wrong lol, i had it when i was young and dumb
I want to change my name, because it's wrong lol, i had it when i was young and dumb
Community Legend
280 Views
1 replies
0 likes
cant play song since i downloaded this app. need help
cant play song since i downloaded this app. need help
Community Legend
935 Views
3 replies
0 likes
I used to be able to listen to my spotify app when changing channel to my playstation, but since a while back I'm unable to. I try to start the music after changing channels again but it just changes to the Spotify-app and kills the music as soon as ...
I used to be able to listen to my spotify app when changing channel to my playstation, but since a while back I'm unable to. I try to start the music after changing channels again but it just changes...
330 Views
0 replies
0 likes
We use Echo/Alexa devices at home, and someone at home might ask it to play back music from Spotify.Since it's not possible to use multiple Spotify accounts on the Echo yet (as I understand, it, anyway - and certainly even when it is possible it will...
We use Echo/Alexa devices at home, and someone at home might ask it to play back music from Spotify. Since it's not possible to use multiple Spotify accounts on the Echo yet (as I understand, it, an...
Community Legend
424 Views
1 replies
0 likes
Non riesco a connettermi al mio account da ormai 2 mesi. Sono in Australia e spotify e' diventato completamente inutilizzabile
Non riesco a connettermi al mio account da ormai 2 mesi. Sono in Australia e spotify e' diventato completamente inutilizzabile
550 Views
0 replies
0 likes
Hi All Is anyone experience a bug where the Spotify app downloads on mobile data with the option disabled in settings? My Spotify has consumed over 4gb this month and has capped my data allowance twice, including the extra I purchased...
Hi All Is anyone experience a bug where the Spotify app downloads on mobile data with the option disabled in settings? My Spotify has consumed over 4gb this month and has capped my data allo...
353 Views
0 replies
0 likes
Greetings! The latest update on android has changed how spotify "shares" are displayed in Tumblr. They are appearing as a text based link rather than the full playable embedded album artwork. This is a function I use daily. It would be wonderful for ...
Greetings! The latest update on android has changed how spotify "shares" are displayed in Tumblr. They are appearing as a text based link rather than the full playable embedde...
Music Fan
1577 Views
5 replies
3 likes
Hello, I love this service but I'm starting to give up on it right now. Whenever my screen is locked, my music is stuttering. Offline (downloaded) and streaming playlists alike. I have looked up solutions, tried taking it off the Energy saving list, ...
Hello, I love this service but I'm starting to give up on it right now. Whenever my screen is locked, my music is stuttering. Offline (downloaded) and streaming playlists alike. I have looked up solu...
Newbie
761 Views
1 replies
0 likes
Today when I signed up and start androidApp first time. The App suggest me "What music are you into. Select as many as you like". And I selected about 50-100 my favorites at the time on one screen, and at the time app reccomended me another artists. ...
Today when I signed up and start androidApp first time. The App suggest me "What music are you into. Select as many as you like". And I selected about 50-100 my favorites at the tim...
Gig Goer
843 Views
4 replies
0 likes
This problem started after all my songs on all my devices suddenly undownloaded themselves, even offline local-only playlists. I have tried everything you can think of but my offline local songs will not sync correctly. Some will, some will not sync ...
This problem started after all my songs on all my devices suddenly undownloaded themselves, even offline local-only playlists. I have tried everything you can think of but my offline local s...
Gig Goer
861 Views
7 replies
0 likes
I have never had a prob w my downloaded music not playing when offline. It will not play now. What happened?
I have never had a prob w my downloaded music not playing when offline. It will not play now. What happened?
233 Views
0 replies
0 likes
