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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

201767 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 201767 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

546093 Views

78 replies

3 likes

  • 546093 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

453964 Views

571 replies

38 likes

Account
Free
  • 453964 Views
  • 571 replies
  • 38 likes

Ad ends but app thinks it's still going

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.

Casual Listener

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Changed phone

Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Newbie

Got a new phone.  Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Joe

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

la app se cierra al apagar la pantalla

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Casual Listener

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Netohn

Newbie

58420 Views

4 replies

0 likes

  • 58420 Views
  • 4 replies
  • 0 likes

Spotify crashes every time I open

I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.

Newbie

I got a new ZTE Axon 7 mini today and I downloaded Spotify,  but every time I try to open it a message comes up that says unfortunately,  Spotify has closed.

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Confused

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?

Visitor

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

How to disconnect the account from the mobile?

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

Casual Listener

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

Why can't I listen to my playlists?

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...

Visitor

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Chromecast connection breaks when start playing android

Casting form Android device is not possible anymore. App is connecting tot chromecast 2.Pushing play breaks the connection and starts locale playing.Done reinstall and phone reboot. App version 8.4.30.688

Casual Listener

Casting form Android device is not possible anymore.  App is connecting tot chromecast 2. Pushing play breaks the connection and starts locale playing. Done reinstall and phone reboot. &nbsp...

yqb_rocknroller

Casual Listener

618 Views

3 replies

0 likes

  • 618 Views
  • 3 replies
  • 0 likes

Offline download for samsung galaxy j3

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access storage, and the in app settings are to go to the SD c...

Newbie

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access sto...

1163 Views

0 replies

0 likes

  • 1163 Views
  • 0 replies
  • 0 likes

[Android Auto] App crashes when selecting Albums in Library

Hi, My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me back to the main Android Auto home screen. Any ideas?

Visitor

Hi,   My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me bac...

hgiacumbo

Casual Listener

1103 Views

3 replies

1 likes

  • 1103 Views
  • 3 replies
  • 1 likes

Cannot add to Playlists (Android Oreo)

Device: Pixel 2XL OS: Android 8.0 and 8.1Issue: Cannot add new tracks to playlistMore detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on adding to various playlists, it finally shows "Track is already ...

Casual Listener

Device: Pixel 2XL  OS: Android 8.0 and 8.1 Issue: Cannot add new tracks to playlist More detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on ad...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Stranger Things mode not working for Stranger Things 2 Soundtrack

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7), does not seem to work with the Stranger Things 2 (Soundtrack from the Netflix Original Series). I've tried searching for a particular s...

Newbie

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7),  does not seem to work with the Stranger Things 2 (Soundtra...

5970 Views

0 replies

0 likes

bug
bug android
stranger things
  • 5970 Views
  • 0 replies
  • 0 likes

Frequent Spinning Green Circle/"Go Online to Access Menu" Connectivity Problems

HI I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequent delays and hangs when navigating menus and using various f...

Casual Listener

HI   I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequen...

headey

Roadie

1406 Views

1 replies

2 likes

  • 1406 Views
  • 1 replies
  • 2 likes

Superuser Contribution Stuttering when display is turned off

Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices.Ive tried turning of battery monitoring for the app, ive tried clearing all cache and data, reinstalled the app. ...

Newbie

Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices. Ive tried turning of battery monitoring for the app, ive tri...

juancgallardo

Casual Listener

1422 Views

2 replies

0 likes

  • 1422 Views
  • 2 replies
  • 0 likes

[Android Auto] Critical bug - seeking track kills all audio. Must reinsert USB

Phone:Google Pixel 2OS: Android Oreo 8.0 (November update) Setup:2017 Audi A4USB C cables: standard Google one, Anker USB-C cable off Amazon Symptom:- Skipping track or changing station kills audio output. Attempting to pause, change tracks, change t...

Newbie

Phone: Google Pixel 2 OS: Android Oreo 8.0 (November update)   Setup: 2017 Audi A4 USB C cables: standard Google one, Anker USB-C cable off Amazon   Symptom: - Skipping track or ch...

645 Views

0 replies

1 likes

  • 645 Views
  • 0 replies
  • 1 likes

Discover Weekly - Clicking the heart in notification player does not save the song to library

TL:DR:When listening to a song from Discover Weekly, clicking the heart button in the "ongoing" notification player does not save the song to your library. Longer version:I started using discover weekly recently and I remember marking a song as favou...

Casual Listener

TL:DR: When listening to a song from Discover Weekly, clicking  the heart button in the "ongoing" notification player does not save the song to your library.   Longer version: I st...

munty70

Newbie

1165 Views

2 replies

1 likes

  • 1165 Views
  • 2 replies
  • 1 likes

Volume goes max when skipping or ffwd-ing through songs with EQ on

I am using V 0.5..11.4 (0.7.1.582.g77685925) on a Galaxy Nexus phone with Android 4.2.1. I have downloaded some playlists with "extreme quality" setting. When I have the EQ/Audio Effects switched on (no matter which profile I use) and ffwd through a ...

Newbie

I am using V 0.5..11.4 (0.7.1.582.g77685925) on a Galaxy Nexus phone with Android 4.2.1. I have downloaded some playlists with "extreme quality" setting.    When I have the EQ/Audio Effec...

vinni

Casual Listener

5947 Views

11 replies

6 likes

  • 5947 Views
  • 11 replies
  • 6 likes

Spotify Logged Itself Out

My spotify account logged itself out and when I log back in it says I need to upgrade to premium. My playlists are gone and I have to listen to ads and can only use the shuffle feature. My bank account was charged for this months spotify. Any ideas? ...

Newbie

My spotify account logged itself out and when I log back in it says I need to upgrade to premium. My playlists are gone and I have to listen to ads and can only use the shuffle feature. My bank accou...

478 Views

0 replies

0 likes

  • 478 Views
  • 0 replies
  • 0 likes

Not receiving Push Notifications

Hello, even though all push notifications are turned on i never receive any. Currently using a Nexus 6P running the latest marshmellow and Nexus 9 running the Android N beta Thanks in advance.

Casual Listener

Hello, even though all push notifications are turned on i never receive any. Currently using a Nexus 6P running the latest marshmellow and Nexus 9 running the Android N beta Thanks in advance.

user-removed

Not applicable

2087 Views

7 replies

2 likes

Android 6.0
nexus
Nexus 6p
Push Notifications
  • 2087 Views
  • 7 replies
  • 2 likes

How can I find the offline music files?

Hi, I used download feature to keep the offline files into my device but I'd like to know where are they? Also on desktop (PC) I can't find it. I've been changed the lovatio from Device to SD card then Spotify moving all files to SD but my device's s...

Newbie

Hi,     I used download feature to keep the offline files into my device but I'd like to know where are they?   Also on desktop (PC) I can't find it.   I've been changed the ...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes