Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30029 Views
  • 60 replies
  • 24 likes
  • 30029 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871393 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871393 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24950 Views
  • 3 replies
  • 0 likes
  • 24950 Views
  • 3 replies
  • 0 likes

Delete offline songs

I have a problem. When I download the songs on highets quality on my Lg G3 the Spotify is sooo slow and then every time I start it it start to download songs. Sometimes it can be houndres of songs. When I go check the memory card it dosen't show that...

  • Newbie
  • I have a problem. When I download the songs on highets quality on my Lg G3 the Spotify is sooo slow and then every time I start it it start to download songs. Sometimes it can be houndres of songs. W...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Songs added

My account had all of my songs deleted off of thw library and hundreds of songs ive never heard of downloaded. How can i get my library wiped or delete more them 1 song at a time.

  • Newbie
  • My account had all of my songs deleted off of thw library and hundreds of songs ive never heard of downloaded. How can i get my library wiped or delete more them 1 song at a time.
  • Joe
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Cant play downloaded songs

downloaded some of my playlist with mobile data and wasted all my internet like that. They were playing fine tbh but when i tried to download them with wifi they dont work even some of the songs i download with mobile data. Even though green darn arr...

  • Newbie
  • downloaded some of my playlist with mobile data and wasted all my internet like that. They were playing fine tbh but when i tried to download them with wifi they dont work even some of the songs i do...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Songs won't download on my samsung s8+

I can't download music on my samsung s8+. Ive had premium for almost a year now, and now none of my song will down. I've done the whole reset, uninstall, delete the folder. I've even restarted after uninstalling the app it's self. Help me! P.s. yes I...

  • Visitor
  • I can't download music on my samsung s8+. Ive had premium for almost a year now, and now none of my song will down. I've done the whole reset, uninstall, delete the folder. I've even restarted after ...
  • user-removed
  • Not applicable
  • 885 Views
  • 2 replies
  • 1 likes
  • 885 Views
  • 2 replies
  • 1 likes

Solved!! Problem when shake my cell

Hello: I have a problem with spotify premium, when i play a song and I move or shake my phone (HTC one M7) song changes randomly, this happens to me constantly. Spotify version: 1.4.0.6.31 Android Version: 4.4.2 Cesar.

  • Newbie
  • Hello:   I have a problem with spotify premium, when i play a song and I move or shake my phone (HTC one M7) song changes randomly, this happens to me constantly.   Spotif...
  • babiecake799
  • Newbie
  • 22609 Views
  • 4 replies
  • 0 likes
  • 22609 Views
  • 4 replies
  • 0 likes

Random pauses

Hi there!I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there.I have the Elephone S8. Thanks!Alex

  • Casual Listener
  • Hi there! I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there. I have the Ele...
  • Arroganto
  • Casual Listener
  • 6189 Views
  • 3 replies
  • 0 likes
  • 6189 Views
  • 3 replies
  • 0 likes

Downloading albums/playlists on just one device ?

I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads it on my phone. Is there an option to download some...

  • Newbie
  • I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads ...
  • Joe
  • Community Legend
  • 3827 Views
  • 3 replies
  • 0 likes
  • 3827 Views
  • 3 replies
  • 0 likes

Free spotify with purchase of new phone

Hello, i started a premium account about a year ago and have built up quite a collection of music. My phone just died a month and a half ago and i had to purchase another one. My new phone contract came with 6 months free spotify, but for some reason...

  • Newbie
  • Hello, i started a premium account about a year ago and have built up quite a collection of music. My phone just died a month and a half ago and i had to purchase another one. My new phone contract c...
  • Joe
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Search in offline mode

Hi I just wonder if you can in some way search in my offline list or sort it( artist ,name of the CD and some on ) like on the computer ? It would be vary handy cause my playlist is 1000+ and its hard as hell when you want 1 song and you can't search...

  • Newbie
  • Hi I just wonder if you can in some way search in my offline list or sort it( artist ,name of the CD and some on )  like on the computer ?  It would be vary handy cause my playlist is 1000+...
  • kiwidoc
  • Music Fan
  • 1470 Views
  • 8 replies
  • 9 likes
  • 1470 Views
  • 8 replies
  • 9 likes

Spotify Slow/Freezing - Playlists wont stay synced with my Samsung 128gb Evo+ Micro SD with Sony XZ1

Hi Everyone,I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and take them around with me. Since Spotify has been using ...

  • Newbie
  • Hi Everyone, I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and ta...
  • 423 Views
  • 0 replies
  • 0 likes
  • Freezing
    high quality
    Playlists
    Sd
    slow
    Sony
  • 423 Views
  • 0 replies
  • 0 likes

Spotify extra widget problem

Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..

Screenshot_20171025-100908.png
  • Newbie
  • Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..  
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Songs are playing but there is no sound [Huawei Ascend Y300]

Hi, I've been using Spotify for about a year now, both on my PC and my Phone. I have Spotify Premium and it has always worked until a few weeks ago. I have a rooted Huawei Ascend Y300 with the newest version of Spotify. Every song that I tap on plays...

  • Music Fan
  • Hi, I've been using Spotify for about a year now, both on my PC and my Phone. I have Spotify Premium and it has always worked until a few weeks ago. I have a rooted Huawei Ascend Y300 with the newe...
  • Vincent007
  • Newbie
  • 27420 Views
  • 11 replies
  • 0 likes
  • 27420 Views
  • 11 replies
  • 0 likes

Capa de álbum na tela de bloqueio

Então, queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do Spotify.... Ja tentei de tudo mas não consigo por de volta

  • Newbie
  • Então,  queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do S...
  • 2375 Views
  • 0 replies
  • 4 likes
  • 2375 Views
  • 0 replies
  • 4 likes

Samsung s7 not allowing to upgrade

Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numerous times uninstalled reinstalled, restarted phone s...

  • Newbie
  • Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numero...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playing mode

Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.

  • Newbie
  • Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Android app now playing info not advancing when song advances

Androind App Version 8.4.24.871 armV7 Galaxy S8+ G955USQS1AQ16This issue has been happening as long as I can remember. I have cleared the cache and also have reinstalled.When the next song begins playing the album art and now playing information does...

  • Newbie
  • Androind App Version 8.4.24.871 armV7  Galaxy S8+ G955USQS1AQ16 This issue has been happening as long as I can remember.  I have cleared the cache and also have reinstalled. When the nex...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Solved!! Devices - how to turn off?

When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am currently using, without it showing up on any other...

  • Casual Listener
  • When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am ...
  • dkeg1980
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se Cierre la aplicación inesperadamente

La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación se cierra y se detiene.

  • Newbie
  • La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación...
  • Ernesto_carsan
  • Newbie
  • 1197 Views
  • 2 replies
  • 0 likes
  • 1197 Views
  • 2 replies
  • 0 likes

Playlist cover

hello.lately i've been able to change the cover on two of my playlists. now ive made a new one, but i dont remember how i changed the cover. anybody know how to do it??

  • Newbie
  • hello. lately i've been able to change the cover on two of my playlists. now ive made a new one, but i dont remember how i changed the cover. anybody know how to do it??
  • Joe
  • Community Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!! Mobil Ödeme

Merhaba, premium üyelik almak istiyorum ancak sadece kredi kartı ile ödeme var. Mobil ödeme yapmak istiyorum bana yardımcı olur musunuz?

  • Newbie
  • Merhaba, premium üyelik almak istiyorum ancak sadece kredi kartı ile ödeme var. Mobil ödeme yapmak istiyorum bana yardımcı olur musunuz?
  • mertcanbesiktas
  • Newbie
  • 4339 Views
  • 3 replies
  • 6 likes
  • 4339 Views
  • 3 replies
  • 6 likes