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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't start my Songs?

All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.

Casual Listener

All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.

Azerisblij

Newbie

780 Views

9 replies

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Warning - do not upgrade your Android app to latest version!

Seems after the last upgrade around 6th October 2017 of the Android app I'm no longer able to play most songs/albums which are/were part of my library. This even seems to affect the Windows application! The Windows application can be fixed easily by ...

Casual Listener

Seems after the last upgrade around 6th October 2017 of the Android app I'm no longer able to play most songs/albums which are/were part of my library. This even seems to affect the Windows appl...

jochen1172

Casual Listener

1005 Views

2 replies

1 likes

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MUSIC PROBLEMS! HELP!

Hello everyone!I certainly hope someone can help me. I have a lot of music on my Spotify which I listen to on my computer, on my smartphone and I cast from my smartphone to my tv. This music is offered by Spotify, it is not something I downloaded. So...

Roadie

Hello everyone! I certainly hope someone can help me.  I have a lot of music on my Spotify which I listen to on my computer, on my smartphone and I cast from my smartphone to my tv.  This ...

342 Views

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Problems whit music

When i play my music after a few songs the music stop, and i don't know why.

Newbie

When i play my music after a few songs the music stop, and i don't know why.

RNRRT

Roadie

359 Views

1 replies

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Plays a few songs and stops.

Hi, I'm using a galaxy 6 android, my premium Spotify will play a few songs then stop. It doesn't shut down it just stops, I have to press play again. I have gone into the Device Maintenance app, into Battery and disabled Spotify on the put to sleep, ...

Casual Listener

Hi, I'm using a galaxy 6 android, my premium Spotify will play a few songs then stop. It doesn't shut down it just stops, I have to press play again. I have gone into the Device Maintenance app, into...

wmfabry61

Casual Listener

418 Views

2 replies

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notificacion desaparece

Buen día, tengo un detalle con el panel de notificacion cuando dejo de reporducir la musica por unos minutos, el panel de la musica desaparece y tengo que volver abrir la aplicacion para poder reproducir, en vez de solo desplazar la barra de notifica...

Newbie

Buen día, tengo un detalle con el panel de notificacion cuando dejo de reporducir la musica por unos minutos, el panel de la musica desaparece y tengo que volver abrir la aplicacion para poder reprod...

828 Views

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[Android] Playlist update notifications not turning off

For the latest version of premium Spotify on Android on my Galaxy S8 I am having issues with unwanted push notifications. In settings within the app I have gone to the notifications menu and turned off push and email notifications for every option av...

Newbie

For the latest version of premium Spotify on Android on my Galaxy S8 I am having issues with unwanted push notifications. In settings within the app I have gone to the notifications menu and turned o...

369 Views

0 replies

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App shutdown

Phone: Google pixel XL Problem: upon hitting the share button for a song, playlist, etc., the app minimizes and does not let you do anything. Very frustrating. I have uninstalled Spotify, reinstalled, and restarted my phone, but all to no avail.

Newbie

Phone: Google pixel XL  Problem: upon hitting the share button for a song, playlist, etc., the app minimizes and does not let you do anything. Very frustrating.   I have uninstalled Spot...

ncredsox

Casual Listener

357 Views

1 replies

2 likes

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not playing all the music in my playlist

I have the problem that a lot of music can't be played on my android. It is all random numbers that can't play and I've downloaded them all.I have premium and already deleted and installed Spotify again but then nothing changed. Can someone help me?

Newbie

I have the problem that a lot of music can't be played on my android.  It is all random numbers that can't play and I've downloaded them all. I have premium and already deleted and installed S...

250 Views

0 replies

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Solved!! I can't play, my playlists on android

This might be a stupid question, but on Android, there's no play button on the playlists. Whenever I press shuffle play, it just shows other tracks from the first artist on that playlist. It never plays the songs on that playlist. On PC, there is a p...

Casual Listener

This might be a stupid question, but on Android, there's no play button on the playlists. Whenever I press shuffle play, it just shows other tracks from the first artist on that playlist. It nev...

Joe

Community Legend

2007 Views

2 replies

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Sound is way too low with Spotify on Android connected to Uconnect Bluetooth

Hello, I have been having this problem ever since I signed up for Spotify. No matter what I try I have to turn the volume up to the highest to hear my sounds in my vehicle. I just purchased a new phone a few weeks ago and installed Spotify. I connect...

Newbie

Hello,   I have been having this problem ever since I signed up for Spotify.  No matter what I try I have to turn the volume up to the highest to hear my sounds in my vehicle.  I jus...

411 Views

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Streaming with android chromecast gets interrupted constantly.

Lately it is impossible to listen to music using Spotify app-android and chromecast without interruptions; the soundstops every few minutes to re-start again a bit later. This didn't happen before. I have a Samsung edge and google home app installed....

Newbie

Lately it is impossible to listen to music using Spotify app-android and chromecast without interruptions; the soundstops every few minutes to re-start again a bit later. This didn't happen before. I...

amalma

Regular

834 Views

2 replies

1 likes

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Place of SD card on Android

Hello. I do not know on the phone. My smartphone is not the best, I'm a premium user. I would like to know how much memory the application occupies if it has the maximum number of tracks? And do they occupy a lot of space? Please help me

Newbie

Hello. I do not know on the phone. My smartphone is not the best, I'm a premium user. I would like to know how much memory the application occupies if it has the maximum number of tracks? And do they...

235 Views

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Bug or coincident?

It was yesterday, 8. October.2017 at around 21.00 I had a new ablum ("Thank You" from Meghan Trainor) added at around 11.00 in my B.E.A.M.E.R Playlist (164 songs). Then I started it ~21.00 and the playlist was in shuffle mode. But all of the Meghan T...

Regular

It was yesterday, 8. October.2017 at around 21.00   I had a new ablum ("Thank You" from Meghan Trainor) added at around 11.00 in my B.E.A.M.E.R Playlist (164 songs). Then I started it ~21.00 a...

296 Views

0 replies

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App downloading over mobile when "Download using cellular" is off.

I have an issue with the Spotify app for android whereby the songs in my offline playlists are being synced using mobile data despite the "Download using cellular" option being off. What I believe is happening is that the app begins the download over...

Regular

I have an issue with the Spotify app for android whereby the songs in my offline playlists are being synced using mobile data despite the "Download using cellular" option being off.   Wha...

385 Views

0 replies

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Spotify won't download songs or playlists on wifi, only cellular.

Hello. I haven't had any issues using spotify previously but starting today, I do. On my mobile device (Glalaxy S8), I enable the download toggle for my song library so that I may listen to my music offline. However, all this seems to do is create a ...

Newbie

Hello. I haven't had any issues using spotify previously but starting today, I do. On my mobile device (Glalaxy S8), I enable the download toggle for my song library so that I may listen to my music ...

2059 Views

0 replies

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Offline music gone...again

After reading all the alleged fixes and whatnot a few days ago I did a full phone factory reset. Installed the bare minimum, installed spotify, downloaded once again my offline music (slightly above 1000 songs). Everything seemed fine. Played my offl...

Regular

After reading all the alleged fixes and whatnot a few days ago I did a full phone factory reset. Installed the bare minimum, installed spotify, downloaded once again my offline music (slightly above ...

fratenchiappe

Regular

633 Views

2 replies

1 likes

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Stops working

When I put on my music and I exit out of the app, I go to a new one and my music stops. The notification thing goes away, the lock screen thing goes away, it shuts off completely. I have an LG. How do I fix this?

Newbie

When I put on my music and I exit out of the app, I go to a new one and my music stops. The notification thing goes away, the lock screen thing goes away, it shuts off completely. I have an LG. How d...

Joe

Community Legend

360 Views

1 replies

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Album artwork missing for local files

I've recently downloaded 4 songs from Soundcloud and transferred them to Spotify. The album artwork shows up on the desktop version of Spotify but the album artwork is missing on my Galaxy S6. What is the solution to my problem?

Newbie

I've recently downloaded 4 songs from Soundcloud and transferred them to Spotify.  The album artwork shows up on the desktop version of Spotify but the album artwork is missing on...

Joe

Community Legend

374 Views

1 replies

0 likes

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Can't find any of my playlists after refreshing premium subscription

I got a new phone and had to re pay for my premium spotify. I've tried logging back in with fb and regularly and my old playlists from when before I had premium like a year ago is all thats showing up

Newbie

I got a new phone and had to re pay for my premium spotify. I've tried logging back in with fb and regularly and my old playlists from when before I had premium like a year ago is all thats showing up

Joe

Community Legend

401 Views

1 replies

0 likes

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