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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375718 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

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Spotify connect doesn't connect to sonos

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...

Newbie

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...

cvanquic

Newbie

621 Views

2 replies

1 likes

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  • 2 replies
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Playlist not working

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.

Newbie

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.  

412 Views

0 replies

0 likes

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Superuser Contribution Selected songs for Queue get deselected when you scroll past them.

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play next. Starting last week suddenly that feature is glic...

Regular

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play nex...

TheLeapingGoat

Casual Listener

2546 Views

8 replies

5 likes

  • 2546 Views
  • 8 replies
  • 5 likes

Fb adds on Spotify

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

Newbie

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

874 Views

0 replies

0 likes

  • 874 Views
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App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

Casual Listener

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...

Cadillacgirl

Newbie

9160 Views

8 replies

1 likes

Shuffle play
won't play
  • 9160 Views
  • 8 replies
  • 1 likes

Won't download

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free on my phone. Song says to "go to settings to downlo...

Casual Listener

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free ...

353 Views

0 replies

0 likes

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"Your music" keeps getting excluded every month

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have plenty of free space on my cellphone, and i only use o...

Newbie

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have ple...

350 Views

0 replies

0 likes

  • 350 Views
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Cant connect to Sonos

Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends.I have talked with Sonos support but nothing helps. We have tryed1: Restart all devices2: Reins...

Casual Listener

Hey all.   Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices.   I can see them but when i tab them nothing happends. I have talked with Sonos...

Coffeebeanski

Newbie

733 Views

1 replies

0 likes

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  • 1 replies
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Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . thanks..Scott.

Newbie

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . tha...

330 Views

0 replies

0 likes

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Solved!! Put mixtapes on Spotify

Hi, Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if at the start it's free stuff and users can make real playlist...

Casual Listener

Hi,   Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if a...

danscants

Newbie

9514 Views

3 replies

0 likes

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  • 3 replies
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Downloading an album on premium from Android

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

Newbie

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

265 Views

0 replies

0 likes

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Solved!! my offline music are getting deleted.

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it uses all my internet just like I'd be streaming it....

Regular

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it ...

user-removed

Not applicable

5050 Views

8 replies

0 likes

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  • 8 replies
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Solved!! Solved: No volume control on Gear S3 Tizen 3.0 update

Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store. After udating Gear s3 to latest Tizen 3.0 update volume adjust menu in spotify no longer works, when pressing the volume icon i...

Casual Listener

Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store.   After udating Gear s3 to latest Tizen 3.0 update volume adjust menu...

profreddan

Casual Listener

8684 Views

7 replies

4 likes

Android
Gear S3
smartwatch
tizen
  • 8684 Views
  • 7 replies
  • 4 likes

Show all offline Songs on the smartphone

Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out some songs that I've downloaded. So: is it possible to show al...

Newbie

Hello,   I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out so...

309 Views

0 replies

0 likes

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The music stops.

Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I have to press play again. This happens every few minutes.

Regular

Recently I have had an issue with my music stopping for no reason.  I will start playing a song and after a couple of minutes it will stop.  The app doesn't close, the music just stops so I...

Joe

Community Legend

890 Views

10 replies

0 likes

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  • 10 replies
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Hello everybody

Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?

Casual Listener

Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?

262 Views

0 replies

0 likes

  • 262 Views
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Spotify app settings to download over WiFi only don't work!

I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs.I have a Nexus phone, Verizon network.Data settings have been adjusted so Spotify can't use data in the background.My Spotify app settings are set to...

Newbie

I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs. I have a Nexus phone, Verizon network. Data settings have been adjusted so Spotify can't use da...

463 Views

0 replies

0 likes

  • 463 Views
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how do you stop playback

Hiwhen I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playing. is thre a way to stop spotify on my phone when I a...

Newbie

Hi when I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playin...

356 Views

0 replies

0 likes

  • 356 Views
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VERY loud pop between tracks

This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud). My ears start ringing every time I hear it now. Th...

Music Fan

This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud)....

djansen1987

Casual Listener

1344 Views

4 replies

1 likes

  • 1344 Views
  • 4 replies
  • 1 likes

Spotify randomly autoplays

Hi, I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's also happened in work, and it starts up quite loudly and is diff...

Regular

Hi,   I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's al...

darrenthefish10

Newbie

35914 Views

36 replies

10 likes

  • 35914 Views
  • 36 replies
  • 10 likes