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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387405 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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SPOTIFY APP BLACK SCREEN

I've been trying to start my spotify app and I'm simply welcomed by an endless black screen. I've tried resetting my phone,app, everything and it still just shows a black screen.Please help.

Newbie

I've been trying to start my spotify app and I'm simply welcomed by an endless black screen.  I've tried resetting my phone,app, everything and it still just shows a black screen. Please help....

1187 Views

0 replies

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Solved!! Spotify skipping every other track in playlist

Since about a month ago, Spotify skips every other track in the current playlist (ie, plays 1, 3, 5 etc..). Doesn't matter what playlist. I have tried reinstalling and sometimes this fixes the problem temporarily, but it ALWAYS returns. Is this a kno...

Casual Listener

Since about a month ago, Spotify skips every other track in the current playlist (ie, plays 1, 3, 5 etc..). Doesn't matter what playlist. I have tried reinstalling and sometimes this fixes the proble...

pixelkicks

Casual Listener

10788 Views

14 replies

2 likes

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Zufallswiedergabe startet immer wieder beim ersten Song

Hallo Zusammen, ich habe zu meinem Problem noch keinen weiteren Thread gefunden daher ein neuen. Ich nutze Android 8.0 auf meinem One Plus 3T.Wenn ich in einer bestimmten Playlist (260 Songs) die Zufallswiedergabe einschalte startet diese immer beim ...

Visitor

Hallo Zusammen,   ich habe zu meinem Problem noch keinen weiteren Thread gefunden daher ein neuen.  Ich nutze Android 8.0 auf meinem One Plus 3T. Wenn ich in einer bestimmten Playlist (...

2522 Views

0 replies

3 likes

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Cracking sound in music

Hi, im on Android 7.1.2 on my OnePlus 2 and sometimes whether the music is download or streamed, an annoying cracking sound occurs every 5-10 seconds.This seems to be temporary fixed when i reboot my device but after 10 minute's it's back. I have no ...

Casual Listener

Hi, im on Android 7.1.2 on my OnePlus 2 and sometimes whether the music is download or streamed, an annoying cracking sound occurs every 5-10 seconds. This seems to be temporary fixed when i reboot ...

592 Views

0 replies

0 likes

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New look Spotify? (free user)

Is Spotify testing new look or something? I created new account today and was welcomed to new look, I kinda like it but there are certain features that aren't there like Shuffle mode in Player, No option of Song/Artist/Playlist radio in menu, There's...

Visitor

Is Spotify testing new look or something? I created new account today and was welcomed to new look, I kinda like it but there are certain features that aren't there like Shuffle mode in Player, No op...

716 Views

0 replies

0 likes

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Solved!! What's the difference between "saving" an album and "downloading" an album?

I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums.This led me to wonder what it means to "download" an album? ...

Casual Listener

I'm trying to free up space. I went through my albums and "un-saved" many albums that I no longer wanted. To my surprise, this freed up space and I was able to download several other albums. This ...

Paddykelly

Regular

20329 Views

7 replies

1 likes

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I created a playlist and it doesn't work...

I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message. When I try to select it on my S7 Edge, the playlist name doesn't even show up, it shows up ...

Newbie

I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message.  When I try to select it on my S7 E...

Joe

Community Legend

395 Views

1 replies

0 likes

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Spotify stops playing mid-song, disappears from status bar but app is still open

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing mid-song and the app symbol disappears from the sta...

Newbie

Same thing is happening for a couple of weeks now on my Spotify app (premium account), after I've switched to a new Anroid phone (Huawei) - before that no problems at all: Spotify just stops playing ...

472 Views

0 replies

0 likes

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Spotify connect doesn't connect to sonos

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...

Newbie

Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...

cvanquic

Newbie

642 Views

2 replies

1 likes

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Playlist not working

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.

Newbie

When i select my playlist it plays a random song i don't know and have never heard of but won't play any songs on my list.  

419 Views

0 replies

0 likes

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Superuser Contribution Selected songs for Queue get deselected when you scroll past them.

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play next. Starting last week suddenly that feature is glic...

Regular

So one of the best features of Spotify for me was the queue, I used to be able to shuffle and then select indivdidual songs, press "Add to Queue" and then all the songs I selected would then play nex...

TheLeapingGoat

Casual Listener

2563 Views

8 replies

5 likes

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Fb adds on Spotify

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

Newbie

Why am I forced to click on fb add or shut down Spotify. Is this a scam at work or what. It better not be on purpose .

880 Views

0 replies

0 likes

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App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

Casual Listener

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...

Cadillacgirl

Newbie

9221 Views

8 replies

1 likes

Shuffle play
won't play
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Won't download

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free on my phone. Song says to "go to settings to downlo...

Casual Listener

First time Spotify user here. Trying to download an album for offline use. I am on a WiFi connection. Plenty of bandwidth (60mb/s). I have tried on two differnt wifi networks now. 40+ gigabytes free ...

366 Views

0 replies

0 likes

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"Your music" keeps getting excluded every month

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have plenty of free space on my cellphone, and i only use o...

Newbie

I never had a problem with the payment on my spotify account, but EVERY month all the songs that are available offline get excluded. Every single month, i don't have a payment problem, and i have ple...

358 Views

0 replies

0 likes

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Cant connect to Sonos

Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends.I have talked with Sonos support but nothing helps. We have tryed1: Restart all devices2: Reins...

Casual Listener

Hey all.   Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices.   I can see them but when i tab them nothing happends. I have talked with Sonos...

Coffeebeanski

Newbie

748 Views

1 replies

0 likes

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Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . thanks..Scott.

Newbie

Hi all,I have just installed Spotify on my Amazon fire and although I'm a premium member its not letting me download any music .I already have the same music downloaded on my mobile,please help . tha...

338 Views

0 replies

0 likes

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Solved!! Put mixtapes on Spotify

Hi, Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if at the start it's free stuff and users can make real playlist...

Casual Listener

Hi,   Many of the beats that i'm seeking for aren't there because they have been released on mixtapes. Why Spotify don't put mixtapes on their network? Artists can get revenu from it even if a...

danscants

Newbie

9543 Views

3 replies

0 likes

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Downloading an album on premium from Android

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

Newbie

When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?

271 Views

0 replies

0 likes

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Solved!! my offline music are getting deleted.

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it uses all my internet just like I'd be streaming it....

Regular

look, it's the fourth time I'm this month that I have to download all my playlists and offline music again, because the just get deleted. If I try to listen to a music that was already downloaded it ...

user-removed

Not applicable

5092 Views

8 replies

0 likes

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