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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Need explanation

Music keeps appearing undownloaded every time i update the app or just at random moments? 460+

Newbie

Music keeps appearing undownloaded every time i update the app or just at random moments? 460+

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Music availability based on Account?

I share a Premium family plan with my girlfriend and we've run into the issue that there are songs/album that are unavailable for me, but play just fine for her. She can search for the songs/albums and play them, but they wont even appear in the sear...

Newbie

I share a Premium family plan with my girlfriend and we've run into the issue that there are songs/album that are unavailable for me, but play just fine for her.  She can search for the songs/al...

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Can't log into Spotify Premium on my Android.

Hi, I never used to have to log into Spotify untill the last update. Ever since then at the log in screen it states that I'm currently set to offline and to go online to connect to Spotify. When I press the connect button the same message keeps poppi...

Newbie

Hi,   I never used to have to log into Spotify untill the last update. Ever since then at the log in screen it states that I'm currently set to offline and to go online to connect to Spotify. ...

355 Views

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Se pierden listas completas que he descargado.

Estoy muy molesto, ya que tengo spotify premium y lo tengo instalado en mi MOTO G4. Bien, pues hace tiempo que me he dado a la tarea de descargar listas completas para tenerlas disponibles cuando no estoy en línea y continuamente, estas listas, de es...

Visitor

Estoy muy molesto, ya que tengo spotify premium y lo tengo instalado en mi MOTO G4. Bien, pues hace tiempo que me he dado a la tarea de descargar listas completas para tenerlas disponibles cuando no ...

322 Views

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Solved!! New to Spotify, why does it stop playing?

I'm new to Spotify. I finally learned how to add my music to my playlists and I'm happy. I put my earbuds in, turn on my playlist (with over 400 songs in it) and attempt to drift off to sleep. After about a half hour, the music stops. I have full bat...

Newbie

I'm new to Spotify. I finally learned how to add my music to my playlists and I'm happy. I put my earbuds in, turn on my playlist (with over 400 songs in it) and attempt to drift off to sleep. After ...

Sebasty

Community Legend

749 Views

1 replies

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Spotify doesn't start & freeze

Hello, I am facing problems since the last updates on my phone.I updates both OS & Spotify and the soft isn't starting properly anylonger. Phone model: Meizu Max 3OS version: Flyme 6.1.0.0GSpotify version: 8.4.21.508 armV7 When I start the soft, the ...

Visitor

Hello,   I am facing problems since the last updates on my phone. I updates both OS & Spotify and the soft isn't starting properly anylonger.   Phone model: Meizu Max 3 OS version...

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Paymemt

I wanted one month Premium some how i paid for a year. How do i cancel the payment

Newbie

I wanted one month Premium some how i paid for a year. How do i cancel the payment

Joe

Community Legend

416 Views

1 replies

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Connecting to a Google home

Hi, Recently I've discovered that Spotify allows for casting music to a google home (like a chrome cast). However, this is open to anyone connected to the wifi. I was hoping there would be some way to lock it to an account or only allow specific devi...

Newbie

Hi, Recently I've discovered that Spotify allows for casting music to a google home (like a chrome cast). However, this is open to anyone connected to the wifi. I was hoping there would be some ...

Joe

Community Legend

369 Views

1 replies

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Share feature restarts the app.

When I try the share option inside the app. The app restart or closes itself. This is after the last spotify update.

Newbie

When I try the share option inside the app. The app restart or closes itself. This is after the last spotify update. 

Joe

Community Legend

781 Views

3 replies

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restarts
whatsapp
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Sena 10S AVRCP Issues with Spotify on Samsung S8

Hi,Firstly some important hardware data:Phone: Samsung Galaxy S8 on Android N 7.0Bluetooth: Sena 10S Motorcycle Bluetooth CommunicatorSpotify App version: 8.4.22.857 armV7 (using pro account)The problem:When i connect the Sena 10S to my phone, it con...

Casual Listener

Hi, Firstly some important hardware data: Phone: Samsung Galaxy S8 on Android N 7.0 Bluetooth: Sena 10S Motorcycle Bluetooth Communicator Spotify App version: 8.4.22.857 armV7 (using p...

tushalb

Casual Listener

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When I try to share a track, Android app stops playing and share fails

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Whichever way I try to share a track, when I...

Regular

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...

user-removed

Not applicable

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Spotify is not working right

i have a real issue with spotify not working right. sometimes it does not load or takes a long time. other times it just shuts down for no reason. All the members of my plan have the same issues on their phones. we have tried everything from re-insta...

Casual Listener

i have a real issue with spotify not working right.  sometimes it does not load or takes a long time.  other times it just shuts down for no reason.  All the members of my plan have th...

Joe

Community Legend

399 Views

1 replies

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Spotify ad forces you to 'click here' to open browser to play ad

I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is annyoing because it happens when I'm driving or at th...

Newbie

I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is an...

Joe

Community Legend

321 Views

1 replies

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Spotify shows on lock screen, even when it's not playing.

I have the Galaxy S8+I have turned spotify off, it's not even on as a background app. Yet it still shows on my lock screen. It is the last song that played. I don't want it on my lock screen when it's not on. Any ideas on how to keep it off the lock ...

Regular

I have the Galaxy S8+I have turned spotify off, it's not even on as a background app.  Yet it still shows on my lock screen.  It is the last song that played.  I don't want it on my lo...

eilishwall22

Newbie

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No skips available

, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you can help thanks

Casual Listener

, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you ca...

itu_

Community Legend

353 Views

1 replies

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not getting spotify controls on lock screen

i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. Any one faced this?

Casual Listener

i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing.  for other apps it works fine. i have given all permissions as well. ...

Joe

Community Legend

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Spotify not finding my samsung tv with spotify connect

I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart hub, spotify tells me to simply use spotify connect. If only. I ha...

Newbie

I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all.    With the removal of the spotify app from the samsung smart ...

Joe

Community Legend

497 Views

1 replies

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Solved!! Spotify in South Africa on a Dutch device

Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registered device (Android system) and would really love to use my ...

Newbie

Dear Spotify,   I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registe...

Joe

Community Legend

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1 replies

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Imported local files cannot be deleted

Hi Everyone, I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name. So I decided to delete them and fix the Meta-Data. After d...

Casual Listener

Hi Everyone,   I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name...

bober

Casual Listener

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shift in played number

Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface.This bug appears both at the ps3(XMB) and the samsung tv (smarthub, I think Android)Greeting...

Casual Listener

 Hello,   There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface. This bug appears both ...

221 Views

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