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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857448 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857448 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21590 Views
  • 3 replies
  • 0 likes
  • 21590 Views
  • 3 replies
  • 0 likes

Missing download tab

I just recently bought a new android phone. When I downloaded some albums to listen to offline, I noticed that the 'Downloads' tab that was previously visible on my other phone is no longer there. I have to scroll through my entire collection of albu...

  • Casual Listener
  • I just recently bought a new android phone. When I downloaded some albums to listen to offline, I noticed that the 'Downloads' tab that was previously visible on my other phone is no longer there. I ...
  • ianwarlord
  • Casual Listener
  • 737 Views
  • 2 replies
  • 0 likes
  • 737 Views
  • 2 replies
  • 0 likes

How to get into the Beta Program

Hey folks. As title says, I'd like to know how can I get beta updates from Google Play. I already googled and looked in here, found nothing.I mean: I found A LOT of "Spotify Beta threads", so I don't know the right one.I've been trying to become a be...

  • Regular
  • Hey folks. As title says, I'd like to know how can I get beta updates from Google Play. I already googled and looked in here, found nothing. I mean: I found A LOT of "Spotify Beta threads", so I don...
  • shejan0
  • Music Fan
  • 7667 Views
  • 5 replies
  • 1 likes
  • Android
    Beta
    nougat
    test
  • 7667 Views
  • 5 replies
  • 1 likes

Only random mode with premium account

Hello!I have a premium account but il can't Turn off the random mode and go to the previous track. I can download and choose a track in my playlist. Any advice?Thanks.

  • Visitor
  • Hello! I have a premium account but il can't Turn off the random mode and go to the previous track. I can download and choose a track in my playlist. Any advice? Thanks.
  • Joe
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Stops playing after a while on Tab 2 10.1

Spotify stops playing or crashes after a while on my Samsung Galaxy Tab 2 10.1 when I leave a playlist running for some time. Sometimes it happens after 1-2 songs and other times it takes a while. I assume it must be the ads, because I have the free ...

  • Music Fan
  • Spotify stops playing or crashes after a while on my Samsung Galaxy Tab 2 10.1 when I leave a playlist running for some time. Sometimes it happens after 1-2 songs and other times it takes a whil...
  • bengtsonfarm
  • Casual Listener
  • 306 Views
  • 2 replies
  • 1 likes
  • 306 Views
  • 2 replies
  • 1 likes

can't click shuffle play

hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i discovered a premium feature and that i should get a pre...

  • Newbie
  • hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i disco...
  • Nico
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Problem downloading songs offline

Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my mind is that before this message appeared I have upg...

  • Visitor
  • Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my m...
  • Joe
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution My offline music got deleted some how...

I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to signify they are downloaded). I'm not really to happy ...

  • Newbie
  • I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to sig...
  • zsoltzsolt
  • Casual Listener
  • 712 Views
  • 4 replies
  • 0 likes
  • Android
    disappered
    htc 10
    Offline issues
  • 712 Views
  • 4 replies
  • 0 likes

Spotify users not showing up in search

For the past few days, I have been unable to find any users by searching their names in the search bar. I can still search for people I'm following but I cannot follow anyone new without looking at one of my friend's followers.

  • Casual Listener
  • For the past few days, I have been unable to find any users by searching their names in the search bar. I can still search for people I'm following but I cannot follow anyone new without looking at o...
  • brc1
  • Casual Listener
  • 1162 Views
  • 5 replies
  • 3 likes
  • 1162 Views
  • 5 replies
  • 3 likes

Music deleted

Hello,I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify.PS : Sorry for my bad english, i'm french

  • Visitor
  • Hello, I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify. ...
  • nrzrf14
  • Newbie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Behind the lyrics doesnt work

I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A few weeks back my phone broke so i bought a galaxy ...

  • Visitor
  • I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A ...
  • user-removed
  • Not applicable
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Once Song is over Spotify paused at the end.

Hi @ all,I have the problem that once a Song is over Spotify paused at the end of Song.Nevertheless if I play music on my Android device Or on PC.Checked all settings and seems to be ok.Also reinstalled Spotify and cleared Cache but nothing helped.Al...

  • Newbie
  • Hi @ all, I have the problem that once a Song is over Spotify paused at the end of Song. Nevertheless if I play music on my Android device Or on PC. Checked all settings and seems to be ok. Als...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Unable to download songs onto Android, no storage options in setting.

I have 20 gigs left on my sd card but Spotify says I'm out of space, there's no storage option in the settings. Alternatively, I cleared cache, force stopped the app, uninstalled app, reset phone, went into android data and deleted com.Spotify, reins...

  • Casual Listener
  • I have 20 gigs left on my sd card but Spotify says I'm out of space, there's no storage option in the settings. Alternatively, I cleared cache, force stopped the app, uninstalled app, reset phone, we...
  • RealRatchet1086
  • Casual Listener
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Poor Shuffle on Amazon Fire

I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situation with a restart of the device. Today it is acting up ...

  • Regular
  • I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situat...
  • carlcanyon
  • Regular
  • 730 Views
  • 3 replies
  • 0 likes
  • 730 Views
  • 3 replies
  • 0 likes

Solved!! I don't received all premium privilege...

I don't have unlimited skip and I cannot shuffle my songs. But I can download my playlist on the a device. I just subscribe to a 30-day trial and I'm going to subscribe from now on. What should I do to recieve those? PS. Sry for my bad Eng. I'm from ...

  • Casual Listener
  • I don't have unlimited skip and I cannot shuffle my songs. But I can download my playlist on the a device. I just subscribe to a 30-day trial and I'm going to subscribe from now on. What should ...
  • Nico
  • Community Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Precio Spotify Argentina

Hola! Estoy decidida a adquirir Spotify Premium, el cual se que se vende a $36 por mes pero tambien advierte que algunos bancos pueden cobrar el precio en dólares, esto no pone en duda mi idea de comprarlo pero quisiera saber cuanto seria el precio e...

  • Casual Listener
  • Hola! Estoy decidida a adquirir Spotify Premium, el cual se que se vende a $36 por mes pero tambien advierte que algunos bancos pueden cobrar el precio en dólares, esto no pone en duda mi idea de com...
  • osornios
  • Spotify Star
  • 29346 Views
  • 4 replies
  • 3 likes
  • precio cobro spotify Argentina dolares dolar
  • 29346 Views
  • 4 replies
  • 3 likes

Spotity new interface

Hi! Well, I see in a Latin playlist (I'm argentinian) this interface:*Edit: In Windows I found the same interface too*Android:Android playlist viewAndroid playing viewWindows 10:Windows 10 playlist viewWindows 10 playing view But only can see this be...

Screenshot_2017-08-25-00-31-53.png Screenshot_2017-08-25-00-32-29.png Sin título.png Sin título2.png
  • Regular
  • Hi! Well, I see in a Latin playlist (I'm argentinian) this interface: *Edit: In Windows I found the same interface too* Android: Android playlist view Android playing view Windows 10: Windo...
  • Maxim
  • Spotify Star
  • 1638 Views
  • 3 replies
  • 0 likes
  • 2017
    Android
    Interface
    Windows
  • 1638 Views
  • 3 replies
  • 0 likes

Problemas com as imagens dos albuns da musicas

As imagens dos albuns das musicas não estão carregando mais.

  • Newbie
  • As imagens dos albuns das musicas não estão carregando mais.
  • jonofacer
  • Casual Listener
  • 7007 Views
  • 1 replies
  • 0 likes
  • 7007 Views
  • 1 replies
  • 0 likes

Spotify app won't connect to the internet

I've always had this problem with the Spotify app, and I've always updated it and I am currently using the lastest version. So there problem is when I open up the app, it says I don't have any connection to the internet and it won't let me search, br...

  • Casual Listener
  • I've always had this problem with the Spotify app, and I've always updated it and I am currently using the lastest version. So there problem is when I open up the app, it says I don't have any connec...
  • _nonameftw_
  • Casual Listener
  • 9499 Views
  • 3 replies
  • 1 likes
  • 9499 Views
  • 3 replies
  • 1 likes

Delted music off data

Hey everyone, I have a weird problem of my Kyocera Duraforce Pro on android marshmellow. Basicly I download music on data, or wifi sometimes, and I go to offline mode because theres no data at school and the wifi blocks downloading music. I go to lis...

  • Composer
  • Hey everyone, I have a weird problem of my Kyocera Duraforce Pro on android marshmellow. Basicly I download music on data, or wifi sometimes, and I go to offline mode because theres no data at school...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Previous/back button for lock screen

Hi, i love Spotify but i don't like unlocking the mobile phone everytime i want to change the song i'm listening to. I've a Huawei and i don't know (maybe you still can not doing this on this phone idk) how can i visualize the song on the lock screen...

  • Casual Listener
  • Hi, i love Spotify but i don't like unlocking the mobile phone everytime i want to change the song i'm listening to. I've a Huawei and i don't know (maybe you still can not doing this on this phone i...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes