Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

S7 edge ads won't dissapear

Hi I've a Samsung s7 edge and Spotify lately won't let me see anything apart of the advertisement. I can just see the song going on now but I can see the other menu because the advertisement is covering everything. I've tried to click dismiss but it ...

  • Newbie
  • Hi I've a Samsung s7 edge and Spotify lately won't let me see anything apart of the advertisement. I can just see the song going on now but I can see the other menu because the advertisement is cover...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Spotify is downloading Discover Weekly on cellural

Hello, after getting notification about high data usage I have noticed that Spotify is downloading Discover Weekly even when not on wifi!!! What is strange that other playlists don't behave like this. Of course my settings is download only when on wi...

  • Regular
  • Hello,    after getting notification about high data usage I have noticed that Spotify is downloading Discover Weekly even when not on wifi!!! What is strange that other playlists don't b...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

As of update 1/12-17, the app keeps playing music when force closed. FIX ASAP.

On top of the title, the app in general doesn't work properly. The entire app takes ages to load. Albums doesn't load. The app crashes and takes the phone with it. You have to force reboot the phone. & Spotify takes the SystemUI with it when it crash...

  • Gig Goer
  • On top of the title, the app in general doesn't work properly.    The entire app takes ages to load. Albums doesn't load.    The app crashes and takes the phone with it. You h...
  • Gurkburk
  • Gig Goer
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Solved!! Using Mobile data while reproducing in PC

Hi all, I have the same user in my mobile and my PC. I'm reproducing music in mi PC but, I don't know why, my mobile phone is using data. It seems that the mobile is sending the songs to the PC and I'm wasting my mobile data. Both devices are in diff...

  • Casual Listener
  • Hi all,   I have the same user in my mobile and my PC. I'm reproducing music in mi PC but, I don't know why, my mobile phone is using data. It seems that the mobile is sending t...
  • wisbond1975
  • Casual Listener
  • 559 Views
  • 2 replies
  • 0 likes
  • 559 Views
  • 2 replies
  • 0 likes

Crash when creating playlist in a folder

Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes. Creating playlists at the top level works fine. Adding tracks to playlist...

  • Casual Listener
  • Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes.   Creating play...
  • cotsan
  • Casual Listener
  • 717 Views
  • 5 replies
  • 5 likes
  • 717 Views
  • 5 replies
  • 5 likes

Facebook Messenger

Hi, as I use my Facebook account to login to my Spotify premium account all messages I receive via the Facebook messenger app appear in every single device that I am logged into Spotify on. Is there any way I can restrict the receipt of these message...

  • Casual Listener
  • Hi, as I use my Facebook account to login to my Spotify premium account all messages I receive via the Facebook messenger app appear in every single device that I am logged into Spotify on.   ...
  • IvorTollah
  • Casual Listener
  • 1881 Views
  • 2 replies
  • 1 likes
  • 1881 Views
  • 2 replies
  • 1 likes

Gear S3 offline spotify playlist problem

After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again.And to be clear those playlist marked as downloaded.There is any solutio...

  • Casual Listener
  • After downloading my playlists to the watch on the Gear S3 I can play my music perfectly but at the day after it wont play any one of them untill I redownloading then over again. And to be clear tho...
  • user-removed
  • Not applicable
  • 469 Views
  • 2 replies
  • 1 likes
  • 469 Views
  • 2 replies
  • 1 likes

Linking Spotify with Facebook

I've been logging into Spotify with my email address for along time. Today I tried sharing a song on my Facebook from Spotify, but it didn't let me. When I click 'Connect to Facebook' I get a pop-up that says there's already a Spotify account linked ...

  • Newbie
  • I've been logging into Spotify with my email address for along time. Today I tried sharing a song on my Facebook from Spotify, but it didn't let me. When I click 'Connect to Facebook' I get a pop-up ...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Galaxy S7 Edge - SD-Card is set as storage location but music is saved internally

Hello, I use an Samsung Galaxy S7 Edge with an SD-Card and with Spotify Premium.Although I set the storage location in the Spotify App to the SD-Card, Spotify saves all the music to the internal storage which is getting full.Spotify says that the sto...

  • Casual Listener
  • Hello,   I use an Samsung Galaxy S7 Edge with an SD-Card and with Spotify Premium. Although I set the storage location in the Spotify App to the SD-Card, Spotify saves all the music to the in...
  • Nkidwell1259
  • Newbie
  • 2088 Views
  • 5 replies
  • 0 likes
  • 2088 Views
  • 5 replies
  • 0 likes

Solved!! Client crashes playing Kendrick

Client crashes almost every time I play Kendrick Lamar's m.A.A.d City or Untitled 07. Hasn't happened with any other tracks so far. Please check it out.Not only does the client crash, but it brings the phone along with it - all kinds of apps crash al...

  • Casual Listener
  • Client crashes almost every time I play Kendrick Lamar's m.A.A.d City or Untitled 07. Hasn't happened with any other tracks so far. Please check it out. Not only does the client crash, but it brings...
  • Joe
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

I don't find an album

Hello everyone...last days I opened Spotify to listen to the first album of Noel Gallagher's High Flying Birds...but I didn't find it. I'm from Uruguay and in other countries the album is avaliable. So...somebody can help me? What's the matter here?

  • Newbie
  • Hello everyone...last days I opened Spotify to listen to the first album of Noel Gallagher's High Flying Birds...but I didn't find it. I'm from Uruguay and in other countries the album is avaliable. ...
  • Joe
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Lost Gadget

A beautiful day / evening to you guys!I lost my tablet since Friday (Dec. 2, 2017). And I'm gonna ask you guys to detect my tablet by looking for its "the last time used" and "where is the tablet located from the last time it was used." To make it sh...

  • Newbie
  • A beautiful day / evening to you guys! I lost my tablet since Friday (Dec. 2, 2017). And I'm gonna ask you guys to detect my tablet by looking for its "the last time used" and "where is the tablet l...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

[Bug] Shuffle play only shuffles through 7 random songs

When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs.This should probably be fixed.

  • Casual Listener
  • When clicking the shuffle play button, 7 songs are selected, and a playlist of 100 items is created with only 7 unique songs. This should probably be fixed.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Symphony X - Paradise Lost

Hello. This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?

  • Newbie
  • Hello.    This album is not available for me, although it shows the cover of it, I can't find it. Can someone help me?
  • Joe
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Using multiple devices

Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if you have downloaded all your music?

  • Newbie
  • Hi i pay for premium and i have 3 devices linked to my account but 1 device will only play if i have internet connection, why is this? I thought on premium you could play on 3 devices without wifi if...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Playlist sorting options

are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm

  • Newbie
  • are thre any way to sort the playlist by date(added) on the phone (android) like you can on your computer? i have a samsung s7 running android 7.0 atm 
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Wrong song displayed after each commercial

After each commercial the wrong song is displayed compared to the one you hear playing! Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some other song while keep on playing that first displayed song!so...

  • Music Fan
  • After each commercial the wrong song is displayed compared to the one you hear playing!   Sometimes it does show the correct one for 1 second just after the commercial, but it shifts to some o...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Problema de almacenamiento en Moto G3

Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y eso me impide descargar las canciones de mi bibliot...

  • Newbie
  • Hola, hace poco cambie mi telefono y he adquirido un Moto G3 No Plus, el problema es que he querido pasar los datos a una Tarjeta SD externa y directamente la opcion de "Almacenamiento" no aparece y ...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Error logging into app

I am having an error message when opening the application. "Your current setting is offline. Stay online to connect to Spotify." Being that one of the options that are cancel or connect does not change the problem that persists. I can only resolve it...

  • Regular
  • I am having an error message when opening the application. "Your current setting is offline. Stay online to connect to Spotify." Being that one of the options that are cancel or connect does not chan...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Music Listing between Spotify, iPhone and car

I have my iPhone paired with my 2017 forester. When I was with Apple Music and using Bluetooth, I would be able to see the song info on my car screen. When i switched to Spotify, with the same setup as the iPhone, I cannot see any info on the screen....

  • Newbie
  • I have my iPhone paired with my 2017 forester. When I was with Apple Music and using Bluetooth, I would be able to see the song info on my car screen. When i switched to Spotify, with the same setup ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes