Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have a free Spotify account. I created a playlist when I opened my account and have been adding music to my playlist up until a few days ago. Now my playlist no longer has my username next to my Playlist title. It has (By Spotify) instead of (By "m...
I have a free Spotify account. I created a playlist when I opened my account and have been adding music to my playlist up until a few days ago. Now my playlist no longer has my username next to my Pl...
578 Views
0 replies
0 likes
I have Chrome and yesterday my web player stopped working out of the blue. I tried resetting my flash player plugins, making sure I was connected on the right device, logged out of my desktop client, and I also tried logging out and logging back in. ...
I have Chrome and yesterday my web player stopped working out of the blue. I tried resetting my flash player plugins, making sure I was connected on the right device, logged out of my desktop client,...
Casual Listener
588 Views
2 replies
0 likes
No puedo reproducir algunas canciones en la app de Android (Samsung Galaxy S7 Edge) sin embargo, en el web player y en la app de Mac sí las puedo reproducir. Ya desinstalé y volví a instalar la app de Android y no se resuelve el problema. ¿Me podrían...
No puedo reproducir algunas canciones en la app de Android (Samsung Galaxy S7 Edge) sin embargo, en el web player y en la app de Mac sí las puedo reproducir. Ya desinstalé y volví a instalar la app d...
476 Views
0 replies
1 likes
I seem to be able to play all songs except that from big seans latest album. Anyone know why that is?
I seem to be able to play all songs except that from big seans latest album. Anyone know why that is?
215 Views
0 replies
0 likes
I mostly use spotify on my android tablet at home. I want Spotify to always play by default through my Chromecast speakers. At the moment I have to go in and select them every time. It would be very easy to allow the user to mark a device as preferre...
I mostly use spotify on my android tablet at home. I want Spotify to always play by default through my Chromecast speakers. At the moment I have to go in and select them every time. It would be very ...
Community Legend
3515 Views
1 replies
4 likes
I have the problem that after a while I need to download some songs or a complete playlist again. It is anoying sometimes when I am without WiFi and I realise that the song is not locally saved anymore. I would understand if Spotify loses copyright f...
I have the problem that after a while I need to download some songs or a complete playlist again. It is anoying sometimes when I am without WiFi and I realise that the song is not locally saved ...
Regular
303 Views
1 replies
0 likes
Have tried all input option. Nothing seems to 'stream' to the Denon. The Spotify app says Connected and streaming to the DENON.
Have tried all input option. Nothing seems to 'stream' to the Denon. The Spotify app says Connected and streaming to the DENON.
290 Views
0 replies
0 likes
So, I am not sure if I am the only one but I for one have been plagues with a problem where my mobile loses ALL the songs on it. Being a good user I went through the troubleshoot list:You've downloaded music to more than 3 devices. Don't use more dev...
So, I am not sure if I am the only one but I for one have been plagues with a problem where my mobile loses ALL the songs on it. Being a good user I went through the troubleshoot list: You...
Music Fan
4766 Views
2 replies
1 likes
This morning while I was heading for work I listened for the last time the whole album of Kendrick Lamar and now I can't even listen the ones that I have downloaded. I'm premium and I'm very happy with Spotify. I need a solution for this.
This morning while I was heading for work I listened for the last time the whole album of Kendrick Lamar and now I can't even listen the ones that I have downloaded. I'm premium and I'm very happy wi...
322 Views
0 replies
1 likes
Okay so I have a family plan i was invited to. I did all the registration stuff on my old phone. I have music on my old one. But can't seem to transfer that music over. In fact it doesn't give me the option on my new one. On my new one it's like I do...
Okay so I have a family plan i was invited to. I did all the registration stuff on my old phone. I have music on my old one. But can't seem to transfer that music over. In fact it doesn't give me the...
Spotify Star
400 Views
1 replies
0 likes
I've been trying to play Arcade Fire, but I can't, is the only artist I can't listen to since few days, I alredy unistall ans install the app again and the problem still being there! What can I do?
I've been trying to play Arcade Fire, but I can't, is the only artist I can't listen to since few days, I alredy unistall ans install the app again and the problem still being there! What can I do?&n...
Casual Listener
585 Views
3 replies
0 likes
I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go online. How can I go online if I can't login!
I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go o...
Community Legend
1054 Views
6 replies
2 likes
Any time I click share on a song on my pixel, the app screen goes black and goes to the main screen. No share menu comes up. This has been going on for a few days. I've cleared cache, cleared data, uninstalled app, and reinstalled. It's still happeni...
Any time I click share on a song on my pixel, the app screen goes black and goes to the main screen. No share menu comes up. This has been going on for a few days. I've cleared cache, cleared data, u...
Community Legend
504 Views
1 replies
1 likes
Howdie. I want to know how to, if possible... I want to have, 2 separate accounts, emails, people. My playlist & one for my husband's, on his phone. With only one charge. I want my own stuff & NOT his. PLZzz help. Toodles.
Howdie. I want to know how to, if possible... I want to have, 2 separate accounts, emails, people. My playlist & one for my husband's, on his phone. With only one charge. I want my own stuff &...
Community Legend
349 Views
1 replies
0 likes
My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?
My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?
Regular
3366 Views
18 replies
1 likes
I have a slight problem with my Spotify that if I play music in the car or something and start playing it within WiFi range and it has time to load the song I can change song as I go to other downloaded songs and albums playlists etc... But sometimes...
I have a slight problem with my Spotify that if I play music in the car or something and start playing it within WiFi range and it has time to load the song I can change song as I go to other downloa...
356 Views
0 replies
0 likes
I've seen this topic a few times but no solutions unfortunately. I've also tried getting help from Spotify tech support, with no help there either. When using a bluetooth headset the pause/play button (single tap) doesn't work with Spotify. The next ...
I've seen this topic a few times but no solutions unfortunately. I've also tried getting help from Spotify tech support, with no help there either. When using a bluetooth headset the p...
480 Views
0 replies
1 likes
Every time I try to share music on mobile my app crashes, it's been two weeks now and I don't know what to do and I'm very annoyed because I love sharing music with my friends. Should I uninstall and reinstall the app? I pay for this app, it should d...
Every time I try to share music on mobile my app crashes, it's been two weeks now and I don't know what to do and I'm very annoyed because I love sharing music with my friends. Should I uninstall and...
Casual Listener
801 Views
4 replies
4 likes
The app won't play a individual song It just keeps highlighting shuffle. I've tried turning shuffle off but is says that's a premium feature.
The app won't play a individual song It just keeps highlighting shuffle. I've tried turning shuffle off but is says that's a premium feature.
Community Legend
486 Views
1 replies
0 likes
HiI use Spotify on iPad and as of recently I've noticed a problem with a particular ad with plays for 30 seconds and then remains silent for a full minute and fifty two seconds before moving to next ad. Any solutions or ideas to this problem apprecia...
Hi I use Spotify on iPad and as of recently I've noticed a problem with a particular ad with plays for 30 seconds and then remains silent for a full minute and fifty two seconds before moving to nex...
362 Views
0 replies
0 likes
