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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4932 Views

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6 likes

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When i download songs it doesnt go to songs list

When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu

Newbie

When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu   

Joe

Community Legend

255 Views

1 replies

0 likes

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Spotify juist stops playing

Samsung S8plus. Chrome cast on AV receiver. All latest updates.The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.

Newbie

Samsung S8plus. Chrome cast on AV receiver. All latest updates. The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.

Joe

Community Legend

270 Views

1 replies

0 likes

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So, how can I make Spotify use SD card without trouble?

Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started acting up the same way it did on my old phone. "Forg...

Casual Listener

Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started a...

316 Views

0 replies

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Playlist becomes radio

So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play songs based off the play list. How do i stop it from do...

Casual Listener

So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play song...

Joe

Community Legend

387 Views

1 replies

0 likes

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It's not possible to delete download music

Hi,I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results: 1) The green symbol of "downloaded" disappear from every song of the Play List;2) It's not possible anymore to play the deleted...

Newbie

Hi, I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results:   1) The green symbol of "downloaded" disappear from every son...

476 Views

0 replies

0 likes

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[PC][Android] - Playlist is not syncronized between Android based phone and PC

I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro steps:1. Add few songs on to the public playlist on PC;2. Swi...

Newbie

I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account.   Repro s...

257 Views

0 replies

0 likes

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[Eng/PL] issue with downloading songs on prepaid card / problem ze sciaganiem piosenek prepaid

Hi All,I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on Spotify by using mobile internet. However when I swi...

Casual Listener

Hi All, I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on...

lucas_sko

Casual Listener

696 Views

2 replies

0 likes

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Multiple Users on Single Device

I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfactory solution because I don't want recommendations based...

Casual Listener

I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfac...

madamiub

Casual Listener

16521 Views

2 replies

31 likes

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Spotify app won't connect to Sonos

Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app. The white "Devices Available" prompt shows up at the bottom of the Spotify app and I can see my living room player under the "Connect to a Device" ...

Newbie

Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app.   The white "Devices Available" prompt shows up at the bottom of the Spotify app and I ca...

byronbrewer

Casual Listener

61564 Views

31 replies

9 likes

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Unable to play music iffline

I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating !

Casual Listener

I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating ! 

IguanaSetup

Community Legend

1628 Views

3 replies

1 likes

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No puedo descargar spotify en mi celular

Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2

Newbie

Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2

1164 Views

0 replies

1 likes

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Solved!! Music Pauses When I switch apps

Background: My spotify premium account on my Samsung J7 is up to date and I recently reinstalled it to fix a technical issue.NOW!!!1. This Darn app keeps pausing out of no where!2. It will stop playing mid- song3. When I switch apps,the music stops4....

Casual Listener

Background: My spotify premium account on my Samsung J7 is up to date and I recently reinstalled it to fix a technical issue. NOW!!! 1. This Darn app keeps pausing out of no where! 2. It will st...

Bombboy

Newbie

25763 Views

4 replies

0 likes

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Solved!! Spotify controls not appearing in notification bar

I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882. Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the notification bar on both home and lock screens. All Spotify notific...

Casual Listener

I have a Galaxy S7 with Android 6.0.1 and Spotify version 6.3.0.882.    Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the n...

Rose212

Newbie

44975 Views

72 replies

27 likes

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Play all songs by an artist

Hi, I am a premium userI would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to enter into each album and add each singles one by one i...

Newbie

Hi, I am a premium user I would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to en...

Joe

Community Legend

12940 Views

1 replies

12 likes

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Solved!! Delete a playlist

I cant find the option to delete a playlist on the newest version.Is that even possible to delete a playlist on android??

Casual Listener

I cant find the option to delete a playlist on the newest version. Is that even possible to delete a playlist on android??

Assholes5

Newbie

4179 Views

3 replies

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Can't set my Bluetooth speaker to play spotify as alarm

Hello,I'm having trouble to set my bluetooth speaker JBL Horizon to play my spotify playlist connected via bluetooth with my LG G4 mobile as a alarm.When I set the alarm to play 1 or 2 hours later it works fine. The problem is when I set the alarm at...

Casual Listener

Hello, I'm having trouble to set my bluetooth speaker JBL Horizon to play my spotify playlist connected via bluetooth with my LG G4 mobile as a alarm. When I set the alarm to play 1 or&nb...

robertoChitte

Casual Listener

4265 Views

6 replies

1 likes

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Storage

I've been a Premium user for several years but a bit amateur when it comes to tech issues. I have a Samsung Galaxy S6 and am running out of storage. Is there a cloud or app where my music can be stored to free up memory?

Newbie

I've been a Premium user for several years but a bit amateur when it comes to tech issues. I have a Samsung Galaxy S6 and am running out of storage. Is there a cloud or app where my music can be stor...

Joe

Community Legend

434 Views

1 replies

0 likes

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Random pausing on Android app

Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assume also speakers, but I only listen to music on my ...

Casual Listener

Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assu...

lionofthesun

Casual Listener

3449 Views

2 replies

12 likes

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Bluetooth mutes when paused

In my 2014 Forester with a stock stereo, Bluetooth audio mutes when Spotify is paused, allowing no other audio to come through. For example, when listening to Spotify over Bluetooth, if I ask Google Assistant a question, Spotify pauses, the audio mut...

Casual Listener

In my 2014 Forester with a stock stereo, Bluetooth audio mutes when Spotify is paused, allowing no other audio to come through. For example, when listening to Spotify over Bluetooth, if I ask Google ...

dber08

Casual Listener

1003 Views

1 replies

3 likes

Pause on mute
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Solved!! Music becomes quieter with Android 8.0

Hey, since the Update on Android 8.0 the music becomes quieter when I unlock my Phone, minimize Spotify, get a message or start any application. That's pretty annoying.Is there any solution how to stop this?I'm running Spotify on a oneplus three. Sor...

Casual Listener

Hey,   since the Update on Android 8.0 the music becomes quieter when I unlock my Phone, minimize Spotify, get a message or start any application.  That's pretty annoying. Is there any ...

Vimaer

Casual Listener

6172 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes