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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375431 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

7 likes

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Can't log in to Spotify

About a week ago, many of my songs were grayed out. 3 days ago, Spotify logged out on it's own and I haven't been able to log back in. I can log in from chrome on my Galaxy S8, but cannot from the app. I've updated the app, uninstalled it, reinstalle...

Newbie

About a week ago, many of my songs were grayed out. 3 days ago, Spotify logged out on it's own and I haven't been able to log back in. I can log in from chrome on my Galaxy S8, but cannot from the ap...

382 Views

0 replies

0 likes

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Solved!! Spotify Controls Disappear on Lock Screen After Pause

Samsung Galaxy S8 running Nougat (7.0).The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spotify, and notifications on for my lock screen.What gi...

Newbie

Samsung Galaxy S8 running Nougat (7.0). The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spo...

mkstvns

Regular

12717 Views

3 replies

1 likes

Android
controls
disappear
nougat
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Spotify extremely slow and buggy Lg g6

Hello !Every time i open spotify , loading the songs list takes an awful long time and i can't scroll my albums list too fast because it will lag and shutdown. Even offline mode is messy as **bleep**. Skipping songs by swiping and ending up 3 songs a...

Casual Listener

Hello ! Every time i open spotify , loading the songs list takes an awful long time and i can't scroll my albums list too fast because it will lag and shutdown. Even offline mode is messy as **ble...

TimmyDemma

Newbie

2801 Views

5 replies

0 likes

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Connect spotify to twitter

I been trying to post what I am listening to, to twitter, and I can't figure out how to do it. I don't think twitter is listed as one of my approved apps, I am not sure how to change that. -Gi

Casual Listener

I been trying to post what I am listening to, to twitter, and I can't figure out how to do it. I don't think twitter is listed as one of my approved apps, I am not sure how to change that.  -Gi

gma1744

Casual Listener

9575 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

Change language in menu?

Hi everyone,can you please advise how to change the Android app language in its menu? Actually, I spent a while looking for the Preferences themselves now that there was (another, unfortunate, substantial) change of the GUI and do not see it there - ...

Music Fan

Hi everyone, can you please advise how to change the Android app language in its menu? Actually, I spent a while looking for the Preferences themselves now that there was (another, unfortunate, subs...

Joe

Community Legend

1936 Views

6 replies

0 likes

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App won't allow FB log in

Recently I was logged off spotify. When I attempted to log back in via fb is said the username or password incorrect. They were both correct, I'm currently logged into fb. I've tried updated both fb and spotify. It will allow me to log into the spoti...

Casual Listener

Recently I was logged off spotify. When I attempted to log back in via fb is said the username or password incorrect. They were both correct, I'm currently logged into fb. I've tried updated both fb ...

Joe

Community Legend

2993 Views

1 replies

0 likes

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Change of phone

I have a new phone and have transferred apps across including Spotify. My account is now saying I have the free Spotify when I pay for premium. And all my playlists have disappeared

Newbie

I have a new phone and have transferred apps across including Spotify. My account is now saying I have the free Spotify when I pay for premium. And all my playlists have disappeared 

Joe

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
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Downloaded automatically "undownloaded"

Hey there,Sometimes spotify is "undownloading" songs itself... I don't have:-more than 10'000 songs-downloaded on more than 3 devices-problems with external storage Somehow it "only" delets song from album and never from playlists. And unfortunately ...

Casual Listener

Hey there, Sometimes spotify is "undownloading" songs itself...   I don't have: -more than 10'000 songs -downloaded on more than 3 devices -problems with external storage   Somehow ...

_M-I-K-I_

Composer

566 Views

2 replies

0 likes

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Spotify bezahlen per Handyguthaben?

Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie zur Tankstelle zu rennen & mir 10€ Paysafe zu holen. Ist dies...

Casual Listener

Hallo!   ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie z...

MrMCM

Casual Listener

852 Views

2 replies

1 likes

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  • 2 replies
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How to reduce cellular data

Does anyone know how to reduce cellular data that spotify uses?I only have 500mb per month. Any help would be much appreciated Thanks.

Newbie

Does anyone know how to reduce cellular data that spotify uses? I only have 500mb per month.   Any help would be much appreciated  Thanks.

373 Views

0 replies

0 likes

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Superuser Contribution Spotify is using too much data to play downloaded tracks

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from playing downloaded tracks when the phone gets offl...

Newbie

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from...

Existenz_10

Casual Listener

593 Views

2 replies

0 likes

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Android app and Sonos

For over a week we have been unable to connect to Sonos though the android app. Many people seem to have this problem. It needs to be fixed ASAP.

Newbie

For over a week we have been unable to connect to Sonos though the android app.   Many people seem to have this problem.   It needs to be fixed ASAP.    

344 Views

0 replies

1 likes

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  • 1 likes

How do I stop downloading? T.T

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs.I have since added more songs, thought I toggled it off, it's not green, hasn't been for months, but somehow my Spotify still wants to...

Casual Listener

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs. I have since added more songs, thought I toggled it off, it's not green, hasn't b...

302 Views

0 replies

0 likes

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Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

Casual Listener

Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...

PG35

Newbie

658 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Music still stops playing randomly

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support. The problem is described here: https://community.spotify.com/t5/Ongoing-Issues/Android...

Newbie

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support.   The problem is described h...

Joe

Community Legend

909 Views

3 replies

1 likes

  • 909 Views
  • 3 replies
  • 1 likes

After putting to offline, online not possible, button does not work anymore

I had set to offline.Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

Newbie

I had set to offline. Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

277 Views

0 replies

0 likes

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Spotify storage

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this

Regular

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this 

482 Views

0 replies

0 likes

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everything about spotify always crashes

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager is crashing. When I try to look my apps from setti...

Newbie

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager...

Joe

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Spotify getting too heavy or am I outdated?

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, pretty high quality games... but I can't use Spotif...

Music Fan

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, ...

610 Views

0 replies

0 likes

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Missing play queue button on both kindle fire and android phone

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE IS IT!!!

Newbie

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE...

376 Views

0 replies

0 likes

  • 376 Views
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  • 0 likes