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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839178 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839178 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13586 Views
  • 1 replies
  • 0 likes
  • 13586 Views
  • 1 replies
  • 0 likes

Downloaded music not playable offline

Hi i cant play mu downloaded music after restoring my phone , even offline function on i still cant access music its a free account now i had a trial before ??

  • Casual Listener
  • Hi i cant play mu downloaded music after restoring my phone , even offline function on i still cant access music its a free account now i had a trial before ??
  • Joe
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Playback stops when browsing chrome

Hi all. I'm having a weird problem recently. My Spotify seems to stop suddenly when I try to load a webpage on chrome that has a lot of content (ie is image heavy). Playback stops and has to be manually restarted. It also goes back to the beginning o...

  • Casual Listener
  • Hi all. I'm having a weird problem recently. My Spotify seems to stop suddenly when I try to load a webpage on chrome that has a lot of content (ie is image heavy). Playback stops and has to be manua...
  • Joe
  • Community Legend
  • 2123 Views
  • 5 replies
  • 0 likes
  • 2123 Views
  • 5 replies
  • 0 likes

Spotify shuffle plays only a letter inicial songs

Hello! I hope someone could help me please!I've got a big annoying problem in my spotify.When I use shuffle mode in my personal songs, this just shuffles with a letter inicial songs! I have tried uninstaling Spotify, closing my sesion and thr ploblem...

  • Newbie
  • Hello! I hope someone could help me please! I've got a big annoying problem in my spotify. When I use shuffle mode in my personal songs, this just shuffles with a letter inicial songs! I have tried...
  • 144 Views
  • 0 replies
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  • 144 Views
  • 0 replies
  • 0 likes

"Pay by mobile" is still available?

I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.

  • Newbie
  • I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.
  • kaysrel05
  • Newbie
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify change the song version I initially saved.

Sometimes, when I save a song, after a while I found out that the song is replaced by another version, from the original to a cover version. I experienced this from a LOT of my saved songs and I'm a premium subscriber. What can I do to fix this?

  • Newbie
  • Sometimes, when I save a song, after a while I found out that the song is replaced by another version, from the original to a cover version. I experienced this from a LOT of my saved songs and I'm a ...
  • Derich
  • Newbie
  • 348 Views
  • 2 replies
  • 2 likes
  • 348 Views
  • 2 replies
  • 2 likes

Problemas con la música descargada

Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que descargo algo con las horas, deja de reconocerlo como desc...

  • Newbie
  • Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que de...
  • 187 Views
  • 0 replies
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  • 187 Views
  • 0 replies
  • 0 likes

Solved!! Audio quality grayed out for spotify premium under settings

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family account.

  • Casual Listener
  • I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family ...
  • Joe
  • Community Legend
  • 3824 Views
  • 4 replies
  • 1 likes
  • 3824 Views
  • 4 replies
  • 1 likes

Accidental deletion of entire offline library

I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hitting the "download button" when I was trying to hi...

  • Casual Listener
  • I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hi...
  • Joe
  • Community Legend
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Personal play count for songs

I cant see my songs but all of them are still loaded.

  • Newbie
  • I cant see my songs but all of them are still loaded.
  • 386 Views
  • 0 replies
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  • 386 Views
  • 0 replies
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Transfering music to sd card on phonec

When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd card but its not showing up in my music why

  • Casual Listener
  • When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd car...
  • 164 Views
  • 0 replies
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  • 164 Views
  • 0 replies
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Distorted sound with the android app

Hi,With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer .May someone help me to fix this problem?Thanks very much

  • Roadie
  • Hi, With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer . May someone help me to fix this problem? Thanks very much 🙂
  • 551 Views
  • 0 replies
  • 1 likes
  • 551 Views
  • 0 replies
  • 1 likes

sound changes volume randomly

When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please

  • Newbie
  • When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please
  • Angestar68
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Android Auto not connecting

I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto it had no problem loading up and playing music for ...

  • Newbie
  • I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto ...
  • JayJay1997
  • Newbie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Spotify ignoring subwoofer channel on 2.1 audio systems

I have Android (version 4.4.4) car radio with 2.1 channel audio system.Spotify ignoring subwoofer channel and play only normal 2.0 stereo.It also ignore system default EQ.This is problem of Spotify app, not Android or hardware of the car stereo.Pleas...

  • Newbie
  • I have Android (version 4.4.4) car radio with 2.1 channel audio system. Spotify ignoring subwoofer channel and play only normal 2.0 stereo. It also ignore system default EQ. This is problem of...
  • 356 Views
  • 0 replies
  • 2 likes
  • 356 Views
  • 0 replies
  • 2 likes

Songs are displayed twice in library / No green tick displayed

Hey there, I have problems with my "songs". They are often saved twice or there is no green tick behind it when i play it somewhere, so I click it again and then they are also displayed twice in the library. And I'm not talking about same songs in di...

  • Music Fan
  • Hey there, I have problems with my "songs". They are often saved twice or there is no green tick behind it when i play it somewhere, so I click it again and then they are also displayed twice in the ...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Music Suddenly Stops

Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...

  • Visitor
  • Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...
  • user-removed
  • Not applicable
  • 9126 Views
  • 15 replies
  • 2 likes
  • 9126 Views
  • 15 replies
  • 2 likes

Bug report: Music's name changed

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers".Fix this please. Thank you.

  • Newbie
  • The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers". Fix this please. Thank you.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Solved!! Local files doesn't transfer to Android

Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...

Screenshot_20170615-193801[2].png
  • Casual Listener
  •    Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...
  • Joe
  • Community Legend
  • 792 Views
  • 3 replies
  • 0 likes
  • Android 6.0
    Android 7.1
    Windows 10
  • 792 Views
  • 3 replies
  • 0 likes

Advertisement freezes the app?

I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is finished at 20 seconds, this app kinda freezes, it does...

  • Newbie
  • I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is fini...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Issue casting to Chromecast Audio - music just stops playing

I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...

  • Newbie
  • I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...
  • melingaok
  • Newbie
  • 753 Views
  • 1 replies
  • 3 likes
  • 753 Views
  • 1 replies
  • 3 likes

Env: prod