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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Sd card not recognized by the phone after spotify syncing

Hi. I use a Galaxy Note 8 Android 7.1.1. I have a 128gb sd card. Normally is works fine. I have my media on it. After downloading my Spotify songs to the sd, the sd card is not round by the phone. Already tried reinstalling and formatting sd card 4 t...

  • Newbie
  • Hi.  I use a Galaxy Note 8 Android 7.1.1.   I have a 128gb sd card. Normally is works fine. I have my media on it.   After downloading my Spotify songs to the sd, the sd card is n...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Superuser Contribution USB-C 3.5 headphone adapter, 8.0 Oreo and Pixel audio problems

Is anyone else having issues with USB-C to 3.5 audio problems with third party (non Google) apps? When the adapter is in and connected to the 3.5, audio still plays through the phone. I was originally convinced it was a hardware issue, but an adapter...

  • Casual Listener
  • Is anyone else having issues with USB-C to 3.5 audio problems with third party (non Google) apps? When the adapter is in and connected to the 3.5, audio still plays through the phone.   I was ...
  • 510 Views
  • 0 replies
  • 1 likes
  • 510 Views
  • 0 replies
  • 1 likes

Superuser Contribution offline Playlist wird gelöscht

Bei mir wechselt Spotify fast jede Woche den Speicherort von meiner SD Karte (64gb) auf das Handy(fast voll)! Wenn ich den Speicherort wieder auf die SD Karte einstelle bleiben meine Playlists verschwunden! Wenn ich mir die Speicherkapazität der SD K...

  • Newbie
  • Bei mir wechselt Spotify fast jede Woche den Speicherort von meiner SD Karte (64gb) auf das Handy(fast voll)! Wenn ich den Speicherort wieder auf die SD Karte einstelle bleiben meine Playlists versch...
  • Andrecito
  • Newbie
  • 3594 Views
  • 3 replies
  • 1 likes
  • 3594 Views
  • 3 replies
  • 1 likes

Solved!! 7 day free trial

I just wanna ask if what will happen if the 7 day trial is done ? Will I still be able to listen offline ? Or not ? Please hear me out . I want to know . Thanks for noticing !

  • Casual Listener
  • I just wanna ask if what will happen if the 7 day trial is done ? Will I still be able to listen offline ? Or not ? Please hear me out . I want to know . Thanks for noticing !
  • sdfonseca-co
  • Newbie
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Solved!! "Playing music is not yet supported" - Google Assistant

I'm going crazy trying to get assistant to work with Spotify. I have linked it, but now it just says "Playing music is not yet supported". I'm using a galaxy s8. Has anyone figured it out?

  • Roadie
  • I'm going crazy trying to get assistant to work with Spotify. I have linked it, but now it just says "Playing music is not yet supported". I'm using a galaxy s8. Has anyone figured it out? 
  • Joe
  • Community Legend
  • 5672 Views
  • 5 replies
  • 3 likes
  • 5672 Views
  • 5 replies
  • 3 likes

Again more problems

I'm tired of the app in my phone. Every time I try to download my songs I can't since download stops saying I don't have enough space in my memory (I have a 16GB SD card). I check on settings and "Storage" has disappeared, as always. Next day all the...

  • Casual Listener
  • I'm tired of the app in my phone. Every time I try to download my songs I can't since download stops saying I don't have enough space in my memory (I have a 16GB SD card). I check on settings and "St...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Is there a limit/threshold for how many songs you can download?

Hi everyone Is there a limit/threshold for how many songs you can download on an Android & Desktop?

  • Visitor
  • Hi everyone   Is there a limit/threshold for how many songs you can download on an Android & Desktop?
  • user-removed
  • Not applicable
  • 2172 Views
  • 2 replies
  • 0 likes
  • 2172 Views
  • 2 replies
  • 0 likes

Refuses to download playlists, Storage "full"

I've recently had my Xperia XZ repaired, for whatever reason the engineers decided to wipe my phone and start anew. I downloaded spotify once again and logged in just fine, I forgot I needed to redownload all my songs again so I hit the "download pla...

  • Newbie
  • I've recently had my Xperia XZ repaired, for whatever reason the engineers decided to wipe my phone and start anew. I downloaded spotify once again and logged in just fine, I forgot I needed to redow...
  • dinomight
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Notifications cutting out music

Whenever I play music and receive a notification, the music dips down in volume, or cuts out completely. That is seriously annoying. I'm reading from a Google search that the only way to correct that is to turn on Do Not Disturb, on my phone, and the...

  • Casual Listener
  • Whenever I play music and receive a notification, the music dips down in volume, or cuts out completely. That is seriously annoying. I'm reading from a Google search that the only way to correct that...
  • ChickenWithWing
  • Newbie
  • 1199 Views
  • 3 replies
  • 0 likes
  • 1199 Views
  • 3 replies
  • 0 likes

Playback slow on my samsung mobile

Hi. Streamed and downloaded songs playback really slowly like speed has been slowed down. Tried restarting phone....re installing .. clearing cache... and installed on another phone with my account and worked fine. Tried another free account on my ph...

  • Visitor
  • Hi. Streamed and downloaded songs playback really slowly like speed has been slowed down. Tried restarting phone....re installing .. clearing cache... and installed on another phone with my account a...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

cannot login

i use android v. 4.1.2 and when i try to login to my account the app closed it self how can i solve this

  • Regular
  • i use android v. 4.1.2 and when i try to login to my account the app closed it self how can i solve this
  • BlueGambler
  • Regular
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Can't download local files on oneplus5

I've had the files downloaded and all was working fine but for no apparent reason the files were removed and I can't download the again. Not on wifi and not on cellular. It just keeps saying waiting to download.... Any ideas?

  • Newbie
  • I've had the files downloaded and all was working fine but for no apparent reason the files were removed and I can't download the again. Not on wifi and not on cellular. It just keeps saying waiting ...
  • Joe
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Offline music automatically deleting

Disclaimer: my daily driver is a OnePlus 5, 6GB My entire library of music (1,000 plus songs) is downloaded to my phone using the offline feature. This feature has been working fine up until a month ago when I updated my phone to the latest version o...

  • Newbie
  • Disclaimer: my daily driver is a OnePlus 5, 6GB   My entire library of music (1,000 plus songs) is downloaded to my phone using the offline feature.   This feature has been working fine...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Deja de reconocer la sd

He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y nada PORFAVOR AYUDA!!! ya estoy desesperada, enserio ...

  • Casual Listener
  • He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y n...
  • user-removed
  • Not applicable
  • 3833 Views
  • 3 replies
  • 0 likes
  • 3833 Views
  • 3 replies
  • 0 likes

Ok google play opens the artist on spotify, but no music

Hello When i say "ok google play elvis"Spotify opens with the elvis page, but the music wont automaticly start I already cleared the cache from the google cache and the spotify cache And restarted my phone.

  • Newbie
  • Hello   When i say "ok google play elvis" Spotify opens with the elvis page, but the music wont automaticly start   I already cleared the cache from the google cache and the spotify ca...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded songs won't play on offline mode

I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "downloaded" song refuses to play. This phone is fairly new and I have...

  • Casual Listener
  • I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "download...
  • nbargof
  • Casual Listener
  • 1303 Views
  • 3 replies
  • 5 likes
  • 1303 Views
  • 3 replies
  • 5 likes

Can't find artist

Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(he also uses android). Any help?

  • Visitor
  • Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(h...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

App deleted all my downloaded songs?

I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assuming that my phone was just slow (I'm on Premium, an...

  • Newbie
  • I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assum...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

I can't skip songs with headphone buttons!?!?

I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.

  • Casual Listener
  • I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.
  • Moryseye
  • Casual Listener
  • 19643 Views
  • 2 replies
  • 6 likes
  • Android
    headphones
    skip
  • 19643 Views
  • 2 replies
  • 6 likes