Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68157 Views
  • 69 replies
  • 26 likes
  • 68157 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29008 Views
  • 5 replies
  • 0 likes
  • 29008 Views
  • 5 replies
  • 0 likes

Spotify android app downloading on mobile data with option deselected

Hi All Is anyone experience a bug where the Spotify app downloads on mobile data with the option disabled in settings? My Spotify has consumed over 4gb this month and has capped my data allowance twice, including the extra I purchased...

  • Visitor
  • Hi All   Is anyone experience a bug where the Spotify app downloads on mobile data with the option disabled in settings? My Spotify has consumed over 4gb this month and has capped my data allo...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Sharing from android app to Tumblr

Greetings! The latest update on android has changed how spotify "shares" are displayed in Tumblr. They are appearing as a text based link rather than the full playable embedded album artwork. This is a function I use daily. It would be wonderful for ...

link.JPG prev.JPG
  • Music Fan
  • Greetings!   The latest update on android has changed how spotify "shares" are displayed in Tumblr. They are appearing as a text based link rather than the full playable embedde...
  • leesar
  • Music Fan
  • 1428 Views
  • 5 replies
  • 3 likes
  • Android App
    sharing
    tumblr
  • 1428 Views
  • 5 replies
  • 3 likes

Music stuttering when Screen is locked

Hello, I love this service but I'm starting to give up on it right now. Whenever my screen is locked, my music is stuttering. Offline (downloaded) and streaming playlists alike. I have looked up solutions, tried taking it off the Energy saving list, ...

  • Visitor
  • Hello, I love this service but I'm starting to give up on it right now. Whenever my screen is locked, my music is stuttering. Offline (downloaded) and streaming playlists alike. I have looked up solu...
  • Skkkksashh
  • Newbie
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Solved!! First start menu

Today when I signed up and start androidApp first time. The App suggest me "What music are you into. Select as many as you like". And I selected about 50-100 my favorites at the time on one screen, and at the time app reccomended me another artists. ...

  • Casual Listener
  •   Today when I signed up and start androidApp first time. The App suggest me "What music are you into. Select as many as you like". And I selected about 50-100 my favorites at the tim...
  • FamousNATE187
  • Gig Goer
  • 746 Views
  • 4 replies
  • 0 likes
  • 746 Views
  • 4 replies
  • 0 likes

Will not sync all of my local playlists completely, ignores some songs

This problem started after all my songs on all my devices suddenly undownloaded themselves, even offline local-only playlists. I have tried everything you can think of but my offline local songs will not sync correctly. Some will, some will not sync ...

  • Gig Goer
  • This problem started after all my songs on all my devices suddenly undownloaded themselves, even offline local-only playlists.   I have tried everything you can think of but my offline local s...
  • chiefjoboo
  • Gig Goer
  • 727 Views
  • 7 replies
  • 0 likes
  • 727 Views
  • 7 replies
  • 0 likes

Downloaded music not playing

I have never had a prob w my downloaded music not playing when offline. It will not play now. What happened?

  • Newbie
  • I have never had a prob w my downloaded music not playing when offline. It will not play now. What happened? 
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playlist count

Hi everyone Is there a way to know how many times a playlist I made has been played? You see, I've built lots of playlists according to certain purposes but I don't know if followers are playing them. It would be nice if I could have an idea if the p...

  • Gig Goer
  • Hi everyone    Is there a way to know how many times a playlist I made has been played? You see, I've built lots of playlists according to certain purposes but I don't know if followers a...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Playlist Sort order Android

So I can't sort my Playlist on Android. Fine but please why does this query come up in Google as Fixed/Resolved when it patently isn't. I can't see the point of paying for premium subscription. It's not all about what you can play it's about how you ...

  • Newbie
  • So I can't sort my Playlist on Android. Fine but please why does this query come up in Google as Fixed/Resolved when it patently isn't. I can't see the point of paying for premium  subscription....
  • 260 Views
  • 0 replies
  • 1 likes
  • 260 Views
  • 0 replies
  • 1 likes

Paguei a conta Premium, mas o status da conta esta como Free

Galera, eu paguei a conta Premium, so que o status da conta ainda esta como Free, ja faz uns 4 dias, so que, no mesmo dia em que paguei com o cartao, antes disso eu tinha gerado um boleto, mas no boleto nao estava com o desconto do Premium por R$ 1,9...

  • Newbie
  • Galera, eu paguei a conta Premium, so que o status da conta ainda esta como Free, ja faz uns 4 dias, so que, no mesmo dia em que paguei com o cartao, antes disso eu tinha gerado um boleto, mas no bol...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Spotify not launching on android wear 2.0

I have a new Ticwatch E running android wear 2.0 and a Oppo R9s running android 6.0 and i cannot launch spotify, it just gets stuck on 'connecting' and then crashes. Anyone have the same problem or a solution?Cheers

  • Newbie
  • I have a new Ticwatch E running android wear 2.0 and a Oppo R9s running android 6.0 and i cannot launch spotify, it just gets stuck on 'connecting' and then crashes. Anyone have the same problem or a...
  • cstampfl
  • Newbie
  • 778 Views
  • 1 replies
  • 4 likes
  • 778 Views
  • 1 replies
  • 4 likes

no radio option on android mobile

a week ago i had spotify artist radio and all forms . Now since the update or whatever happened i no longer have an option for radio nor in artist pages, playlist etc. Any one have a clue about this or how to fix?? Others have reported still having a...

  • Casual Listener
  • a week ago i had spotify artist radio and all forms . Now since the update or whatever happened i no longer have an option for radio nor in artist pages, playlist etc. Any one have a clue about this ...
  • marcdiesel982
  • Casual Listener
  • 2514 Views
  • 5 replies
  • 0 likes
  • 2514 Views
  • 5 replies
  • 0 likes

.

.

  • Newbie
  • .
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

New UI for free users ?

I recently commented on the first post I found relating to this is issue. The original post is here but I wanted to create a new one with a subject line that may be more accurate. The UI now looks different on my Galaxy S8. My Galaxy Tab S2 has the s...

  • Regular
  • I recently commented on the first post I found relating to this is issue. The original post is here but I wanted to create a new one with a subject line that may be more accurate.   The UI now...
  • Musikconosur
  • Regular
  • 1647 Views
  • 1 replies
  • 2 likes
  • 1647 Views
  • 1 replies
  • 2 likes

Trouble listening on devices

I currently just switched my wi-fi around to better my sonos system and since I've done that I can no longer choose to pick 'living room' device or 'dinning room' device. It will only let me choose to play it on my ps4. Can someone please help me as ...

  • Casual Listener
  • I currently just switched my wi-fi around to better my sonos system and since I've done that I can no longer choose to pick 'living room' device or 'dinning room' device. It will only let me choose t...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Historico de Musicas ouvidas

Amigos, eh possivel acessar o historico de musicas ouvidas com mais de 30 dias por exemplo ? eu escutei uma musica em outubro e nao consigo mais acha-la, e infelizmente na mesma epoca eu perdi o sincronismo com o last.fm.

  • Casual Listener
  • Amigos, eh possivel acessar o historico de musicas ouvidas com mais de 30 dias por exemplo ?   eu escutei uma musica em outubro e nao consigo mais acha-la, e infelizmente na mesma epoca eu per...
  • 5905 Views
  • 0 replies
  • 7 likes
  • 5905 Views
  • 0 replies
  • 7 likes

Offline song downloads delete randomly

Hi, I have a premium account on a Sony Xperia Z. I'm running Spotify version 7.2.0.1250 armV7 and Android 5.1.1 (lollipop). This morning about 1000 songs (out of my offline collection of several thousands) I had downloaded offline went missing, so Sp...

  • Casual Listener
  • Hi,   I have a premium account on a Sony Xperia Z. I'm running Spotify version 7.2.0.1250 armV7 and Android 5.1.1 (lollipop).   This morning about 1000 songs (out of my offline collecti...
  • benzhi
  • Newbie
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Songs list empty after re-install

Hello,I searched for this problem in the forum before and it seems a lot of people solved it by reinstalling the app... No luck for me. I've still got nothing in my songs list almost except one song for some reason. Albums and Artists lists are just ...

  • Casual Listener
  • Hello, I searched for this problem in the forum before and it seems a lot of people solved it by reinstalling the app...   No luck for me. I've still got nothing in my songs list almost excep...
  • amichan
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Playing a Daily Mix add all songs behind the queue (and not clearing the queue)

When a play a Daily Mix, the playlist from that Mix is added at the bottom of my queue. Leaving all the classical music from my wife in the queue. It starts playing the first song from the Mix, but the next song is from my wives classical music (we s...

  • Casual Listener
  • When a play a Daily Mix, the playlist from that Mix is added at the bottom of my queue. Leaving all the classical music from my wife in the queue. It starts playing the first song from the Mix, but t...
  • Aristos
  • Casual Listener
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Authentification session not kept after migration on sdcard

Hi all, I recently moved the spotify app from the internal storage (phone) to the external (SD Card). Everything works fine, except the fact that my credentials are not kept by application anymore. Every time I launch Spotify, it's asking for my logi...

  • Casual Listener
  • Hi all,    I recently moved the spotify app from the internal storage (phone) to the external (SD Card). Everything works fine, except the fact that my credentials are not kept by applica...
  • Gilphe
  • Casual Listener
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Spotify app wont show up in screen lock while listening to music

The app wont show up on screen lock when u open the phone so usually u see what music you are listening to atm but it has suddenly dissapeard compleatly so when u are unlocking the screen the music is still playing but you cant find the app playing i...

  • Newbie
  • The app wont show up on screen lock when u open the phone so usually u see what music you are listening to atm but it has suddenly dissapeard compleatly so when u are unlocking the screen the music i...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes