Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5226 Views

0 replies

6 likes

  • 5226 Views
  • 0 replies
  • 6 likes

Spotify bezahlen per Handyguthaben?

Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie zur Tankstelle zu rennen & mir 10€ Paysafe zu holen. Ist dies...

Casual Listener

Hallo!   ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie z...

MrMCM

Casual Listener

775 Views

2 replies

1 likes

  • 775 Views
  • 2 replies
  • 1 likes

How to reduce cellular data

Does anyone know how to reduce cellular data that spotify uses?I only have 500mb per month. Any help would be much appreciated Thanks.

Newbie

Does anyone know how to reduce cellular data that spotify uses? I only have 500mb per month.   Any help would be much appreciated  Thanks.

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is using too much data to play downloaded tracks

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from playing downloaded tracks when the phone gets offl...

Newbie

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from...

Existenz_10

Casual Listener

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Android app and Sonos

For over a week we have been unable to connect to Sonos though the android app. Many people seem to have this problem. It needs to be fixed ASAP.

Newbie

For over a week we have been unable to connect to Sonos though the android app.   Many people seem to have this problem.   It needs to be fixed ASAP.    

302 Views

0 replies

1 likes

  • 302 Views
  • 0 replies
  • 1 likes

How do I stop downloading? T.T

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs.I have since added more songs, thought I toggled it off, it's not green, hasn't been for months, but somehow my Spotify still wants to...

Casual Listener

I made a mistake. Big mistake. I toggled the «Download» tab on my library page back when it only had maybe 20 songs. I have since added more songs, thought I toggled it off, it's not green, hasn't b...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

Casual Listener

Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...

PG35

Newbie

606 Views

3 replies

1 likes

  • 606 Views
  • 3 replies
  • 1 likes

Music still stops playing randomly

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support. The problem is described here: https://community.spotify.com/t5/Ongoing-Issues/Android...

Newbie

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support.   The problem is described h...

Joe

Community Legend

867 Views

3 replies

1 likes

  • 867 Views
  • 3 replies
  • 1 likes

After putting to offline, online not possible, button does not work anymore

I had set to offline.Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

Newbie

I had set to offline. Now trying to put online again, but the "Wiedergabe" I gues playx button, first on the list, does not work anymore..

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Spotify storage

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this

Regular

Why is spotify taking up so much storage on my Android phone it is taking up 46 gb how do I fix this 

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

everything about spotify always crashes

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager is crashing. When I try to look my apps from setti...

Newbie

I use LineageOS on my phone. I can't use Spotify For a whie. It crashes when I try to start app. I can't delete it from settings or launcher.Just can delete it on playstore. Otherwise, packet manager...

Joe

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Spotify getting too heavy or am I outdated?

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, pretty high quality games... but I can't use Spotif...

Music Fan

I've got a Samsung Galaxy Tab 310", 1,6GHz dual core 1Gb ram. My connection is 100/10 Mbps. I can stream Netflix medium quality without problem, play YouTube in 480, high resolution mkv video files, ...

572 Views

0 replies

0 likes

  • 572 Views
  • 0 replies
  • 0 likes

Missing play queue button on both kindle fire and android phone

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE IS IT!!!

Newbie

I loaded Spotify premium on to kindle fire and HTC android phone yesterday and could not get my music to stop other than using the pause. The non-existent play queue button seems to be the key. WHERE...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

How to edit suggested preferences

I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?

Newbie

I live in France but not interested in suggested french music. How can I change preferences, if there is such an option, to the country of my choice?

829 Views

0 replies

4 likes

  • 829 Views
  • 0 replies
  • 4 likes

Can't delete a song in my titles

Hi everyone, I have "Ghost" from Skip the use as a song in my titles, but I just can't delete it. I tried but no matter wich way, even on my PC when i click on supress it still stays. Any help?

Newbie

Hi everyone,   I have "Ghost" from Skip the use as a song in my titles, but I just can't delete it. I tried but no matter wich way, even on my PC when i click on supress it still stays. ...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Solved!! spotify connect and sonos

Since spotify app on android: 8.4.30.688 it shows the sonos speakers but will not connect. Please advise...

Casual Listener

Since spotify app on android: 8.4.30.688 it shows the sonos speakers but will not connect.   Please advise...

k3tw13z3l

Casual Listener

1654 Views

2 replies

1 likes

  • 1654 Views
  • 2 replies
  • 1 likes

Spotify volume lowers like receiving messages

Spotify volume keeps lowering while playing music on my phone (OnePlus 3, android 8.0) like it is supposed to do when receives messages. It keeps doing this although I'm not receiving messages and my phone is on silent...

Newbie

Spotify volume keeps lowering while playing music on my phone (OnePlus 3, android 8.0) like it is supposed to do when receives messages. It keeps doing this although I'm not receiving messages and my...

wtfqm

Newbie

1250 Views

1 replies

1 likes

volume
  • 1250 Views
  • 1 replies
  • 1 likes

App trouble

Hi everyone! I use a samsung galaxy j7 2016 and since the last update I cant log in my spotify account. The app just won't open. I tried reinstalling, cache cleaning and all suggestions above. Is it possible that is an app error? If so, how long unti...

Newbie

Hi everyone! I use a samsung galaxy j7 2016 and since the last update I cant log in my spotify account. The app just won't open. I tried reinstalling, cache cleaning and all suggestions above. Is it ...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Android TV update colored bars top left of screen

Latest update of spotify for android tv seems to have made a few changes to the GUI, most for the better. However now there are 3 colored blocks at the top left of screen at all times. They appear to change color to whatever the background/art is cur...

Newbie

Latest update of spotify for android tv seems to have made a few changes to the GUI, most for the better.  However now there are 3 colored blocks at the top left of screen at all times.  Th...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

SONG IS NOT AVAILABLE

HiI have a Premium account but still not able to listen to some songs, e.g. Find a way by J Five. How is that possible?? It's so annoying considering I am paying for the service.RegardsDan

Newbie

Hi I have a Premium account but still not able to listen to some songs, e.g. Find a way by J Five. How is that possible?? It's so annoying considering I am paying for the service. Regards Dan

Joe

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Downloaded songs unavailable in offline mode

I have downloaded my selected songs, playlists - all of them show up as DLed ones even with that small green arrow next to each. But whenever I switch off wifi or cellular, all the songs disappear and I can't play them until the app connects to the i...

Casual Listener

I have downloaded my selected songs, playlists - all of them show up as DLed ones even with that small green arrow next to each.   But whenever I switch off wifi or cellular, all the songs dis...

Joe

Community Legend

3425 Views

3 replies

0 likes

  • 3425 Views
  • 3 replies
  • 0 likes