Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387744 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi all, I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of a second before restarting. The glitches happen in different...
Hi all, I'm having issues with Spotify on my S6 Edge. Whether through headphones or over bluetooth, the songs have little glitches in the audio, as if the audio is pausing for a fraction of ...
Casual Listener
3256 Views
8 replies
3 likes
Hi , I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my phone or computer I keep getting this error code Error: Er i...
Hi , I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my ph...
2127 Views
0 replies
3 likes
Hi, I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an error message comes up: Sorry, this content is not available in your c...
Hi, I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an erro...
952 Views
0 replies
0 likes
Hello,I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing happens. Is there anyone who had the same problem? Than...
Hello, I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing ...
Casual Listener
391 Views
2 replies
0 likes
I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed.I tried reinstall App, it works a few the same problem. I re...
I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed. I tried...
341 Views
0 replies
0 likes
So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phone (Even search for a song on Spotify) or just plain...
So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phon...
245 Views
0 replies
0 likes
I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.
I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...
275 Views
0 replies
0 likes
Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service
Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service
Community Legend
269 Views
1 replies
0 likes
Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.
Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.
Newbie
58232 Views
4 replies
0 likes
I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.
I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.
292 Views
0 replies
0 likes
I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?
I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...
263 Views
0 replies
0 likes
I was mugged today and would like to know how to disconnect my spotify account from the stolen device.
I was mugged today and would like to know how to disconnect my spotify account from the stolen device.
249 Views
0 replies
0 likes
So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...
So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...
232 Views
0 replies
0 likes
Casting form Android device is not possible anymore. App is connecting tot chromecast 2.Pushing play breaks the connection and starts locale playing.Done reinstall and phone reboot. App version 8.4.30.688
Casting form Android device is not possible anymore. App is connecting tot chromecast 2. Pushing play breaks the connection and starts locale playing. Done reinstall and phone reboot.  ...
Casual Listener
520 Views
3 replies
0 likes
I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access storage, and the in app settings are to go to the SD c...
I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access sto...
1115 Views
0 replies
0 likes
Hi, My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me back to the main Android Auto home screen. Any ideas?
Hi, My Spotify/Android Auto integration works fine until i select Albums in my Library. It will then give me an error message stating that Spotify has stopped working and then crashes me bac...
Casual Listener
992 Views
3 replies
1 likes
Device: Pixel 2XL OS: Android 8.0 and 8.1Issue: Cannot add new tracks to playlistMore detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on adding to various playlists, it finally shows "Track is already ...
Device: Pixel 2XL OS: Android 8.0 and 8.1 Issue: Cannot add new tracks to playlist More detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on ad...
342 Views
0 replies
0 likes
Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7), does not seem to work with the Stranger Things 2 (Soundtrack from the Netflix Original Series). I've tried searching for a particular s...
Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7), does not seem to work with the Stranger Things 2 (Soundtra...
5909 Views
0 replies
0 likes
HI I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequent delays and hangs when navigating menus and using various f...
HI I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequen...
Roadie
1256 Views
1 replies
2 likes
Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices.Ive tried turning of battery monitoring for the app, ive tried clearing all cache and data, reinstalled the app. ...
Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices. Ive tried turning of battery monitoring for the app, ive tri...
Casual Listener
1341 Views
2 replies
0 likes
