Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I bought recently a Oneplus 5 and I noticed that Spotify have a poor sound quality in this device, although the quality is configured in the maximum. The music has no bass and the sound seems muffled.When I play the same music on Musicmatch (connecte...
I bought recently a Oneplus 5 and I noticed that Spotify have a poor sound quality in this device, although the quality is configured in the maximum. The music has no bass and the sound seems muffled...
576 Views
0 replies
0 likes
I have a Samsung edge 7 and Spotify fades when playing downloaded songs. Any assistance is much appreciated
I have a Samsung edge 7 and Spotify fades when playing downloaded songs. Any assistance is much appreciated
318 Views
0 replies
0 likes
My spotify logs me out when my handy was restartet and i cant log in i need to reinstall it, and then i need to download all my playlists again i use a sony xz Premium and when there is no chance to get the problem away i need to leave spotify cause ...
My spotify logs me out when my handy was restartet and i cant log in i need to reinstall it, and then i need to download all my playlists again i use a sony xz Premium and when there is no chance to ...
312 Views
0 replies
0 likes
Heya folks! I am currently using an Android phone (Huawei Honor 8 Lite, don't know if that info is important or not...) and my problem is that the Spotify app doesn't recognize my Sd-Card and therefore will not display the option to chose where to st...
Heya folks! I am currently using an Android phone (Huawei Honor 8 Lite, don't know if that info is important or not...) and my problem is that the Spotify app doesn't recognize my Sd-Card an...
Music Fan
6526 Views
12 replies
0 likes
Samsung Galaxy S8 running Nougat (7.0).The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spotify, and notifications on for my lock screen.What gi...
Samsung Galaxy S8 running Nougat (7.0). The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spo...
Regular
12646 Views
3 replies
1 likes
Hi, I signed up for the family plan but I can not pick songs.
Hi, I signed up for the family plan but I can not pick songs.
Community Legend
348 Views
1 replies
0 likes
American (8O00)274(9543) Airlines Phone Number Dial American Flights for flight booking US American (8O00)274(9543) Airlines Phone Number for reservations flight booking US Dial American Airlines Reservation Phone Number! Booking a flight in American...
American (8O00)274(9543) Airlines Phone Number Dial American Flights for flight booking US American (8O00)274(9543) Airlines Phone Number for reservations flight booking US Dial American Airli...
450 Views
0 replies
0 likes
Cancelling my service today. EAT rooster you fkn d-bags!
Cancelling my service today. EAT rooster you fkn d-bags!
346 Views
0 replies
0 likes
Not sure how long the full-screen album art has been around since i dont go into the spotify playlists too often but i saw it when visiting rap caviar last week, and just recently looking at my time capsule playlist. The full-screen album art looks s...
Not sure how long the full-screen album art has been around since i dont go into the spotify playlists too often but i saw it when visiting rap caviar last week, and just recently looking at my time ...
Newbie
9454 Views
3 replies
13 likes
Hello, so im a Nexus 6p user and i lately started using google asistant, and the thing is that whenever i tell it to play a certain song, lets say "Play Notorious BIG, Big Poppa on Spotify" it tells me "Sorry, choosing songs is only available to Spot...
Hello, so im a Nexus 6p user and i lately started using google asistant, and the thing is that whenever i tell it to play a certain song, lets say "Play Notorious BIG, Big Poppa on Spotify" it tells ...
Newbie
8447 Views
9 replies
3 likes
The download switch is visible at all times when in the library under songs. The risk is that if a user accidentally touches it, it removes your whole library of songs. Why can't the download switch be moved to the menu or someplace else where there ...
The download switch is visible at all times when in the library under songs. The risk is that if a user accidentally touches it, it removes your whole library of songs. Why can't the downloa...
457 Views
0 replies
1 likes
If I get premium is it possible to get spotify on my phone download thousands of song (while on wifi at home), so I have access to them when I go to work without wifi? Or even pick all the playlist I want to download so I can listen to them later? I ...
If I get premium is it possible to get spotify on my phone download thousands of song (while on wifi at home), so I have access to them when I go to work without wifi? Or even pick all the p...
Casual Listener
2852 Views
2 replies
0 likes
Hello everyone.I Want to share to all of you my issue, trying to resolve it since i really like the Behind the Lyrics feature.I noticed that on my Samsung Galaxy S8, updated to the latest version of Android 7.0 and on my LG G3 with, even his final An...
Hello everyone. I Want to share to all of you my issue, trying to resolve it since i really like the Behind the Lyrics feature. I noticed that on my Samsung Galaxy S8, updated to the latest version...
Casual Listener
1343 Views
4 replies
0 likes
There are certain artists that I cannot play on the mobile version of spotify. They will play fine on my computer, but not on mobile. I press a song by them, and then it stops the song I'm listening to and gets rid of the song I'm listening to but al...
There are certain artists that I cannot play on the mobile version of spotify. They will play fine on my computer, but not on mobile. I press a song by them, and then it stops the song I'm listening ...
Roadie
1334 Views
9 replies
4 likes
Hello, i'm from to Argentina, if someone speaks spanish and would answer this post in spanish, i will be grateful. When i download the songs and i close de app, many songs are deleted and i need to download again. Anybody knows how can i solve this p...
Hello, i'm from to Argentina, if someone speaks spanish and would answer this post in spanish, i will be grateful. When i download the songs and i close de app, many songs are deleted and i need to d...
Community Legend
406 Views
1 replies
0 likes
Hello my name is Patrick Premium user for years with no major problems till today.Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full cache clear and had no folder left in my memory named ".androi...
Hello my name is Patrick Premium user for years with no major problems till today. Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full ...
Community Legend
1989 Views
4 replies
2 likes
Spotify keeps skipping! It started shortly after upgrading to Android Nougat.It has nothing to do with my internet connection because it also happens with offline songs on airplane mode. You may be thinking it's the new battery saving feature. Nope, ...
Spotify keeps skipping! It started shortly after upgrading to Android Nougat. It has nothing to do with my internet connection because it also happens with offline songs on airplane mode. You may be...
400 Views
0 replies
0 likes
My avatar image does not appear in my profile here in the community forum: it is replaced with a sepia coloured seal with headphones.... why is this? That's not my image.
My avatar image does not appear in my profile here in the community forum: it is replaced with a sepia coloured seal with headphones.... why is this? That's not my image.
Not applicable
739 Views
2 replies
0 likes
How can I play my local files that are already on my phone in the Spotify app. It's absurd that I cannot play these in the app as well without going through a bunch of other steps.They are on my phone already why should I have to download them from m...
How can I play my local files that are already on my phone in the Spotify app. It's absurd that I cannot play these in the app as well without going through a bunch of other steps. They are on my ph...
Community Legend
309 Views
1 replies
0 likes
this is not a question, but I'm tired of having this option in my "added music" option to "download" and the problem is that I accidentally give it and have my saved music downloaded again. for this you do not pay. Please change the location, thanks.
this is not a question, but I'm tired of having this option in my "added music" option to "download" and the problem is that I accidentally give it and have my saved music downloaded again. for this ...
Community Legend
295 Views
1 replies
0 likes
