Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5460 Views

0 replies

7 likes

  • 5460 Views
  • 0 replies
  • 7 likes

Trouble with downloaded song in Android 7.0

Hello, i'm from to Argentina, if someone speaks spanish and would answer this post in spanish, i will be grateful. When i download the songs and i close de app, many songs are deleted and i need to download again. Anybody knows how can i solve this p...

Newbie

Hello, i'm from to Argentina, if someone speaks spanish and would answer this post in spanish, i will be grateful. When i download the songs and i close de app, many songs are deleted and i need to d...

Joe

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Can't play 99% of Ed sheeran's music

Hello my name is Patrick Premium user for years with no major problems till today.Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full cache clear and had no folder left in my memory named ".androi...

Casual Listener

Hello my name is Patrick   Premium user for years with no major problems till today. Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full ...

Joe

Community Legend

1895 Views

4 replies

2 likes

  • 1895 Views
  • 4 replies
  • 2 likes

Spotify Keeps Skipping

Spotify keeps skipping! It started shortly after upgrading to Android Nougat.It has nothing to do with my internet connection because it also happens with offline songs on airplane mode. You may be thinking it's the new battery saving feature. Nope, ...

Casual Listener

Spotify keeps skipping! It started shortly after upgrading to Android Nougat. It has nothing to do with my internet connection because it also happens with offline songs on airplane mode. You may be...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

Incorrect avatar showing in Spotify Community profile

My avatar image does not appear in my profile here in the community forum: it is replaced with a sepia coloured seal with headphones.... why is this? That's not my image.

Visitor

My avatar image does not appear in my profile here in the community forum: it is replaced with a sepia coloured seal with headphones.... why is this? That's not my image.     

user-removed

Not applicable

709 Views

2 replies

0 likes

avatar image
profile picture
  • 709 Views
  • 2 replies
  • 0 likes

Download local files

How can I play my local files that are already on my phone in the Spotify app. It's absurd that I cannot play these in the app as well without going through a bunch of other steps.They are on my phone already why should I have to download them from m...

Visitor

How can I play my local files that are already on my phone in the Spotify app. It's absurd that I cannot play these in the app as well without going through a bunch of other steps. They are on my ph...

Joe

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

change the location of this option

this is not a question, but I'm tired of having this option in my "added music" option to "download" and the problem is that I accidentally give it and have my saved music downloaded again. for this you do not pay. Please change the location, thanks.

Newbie

this is not a question, but I'm tired of having this option in my "added music" option to "download" and the problem is that I accidentally give it and have my saved music downloaded again. for this ...

Joe

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Behind the lyrics

Tengo el Samsung s5 y no me aparece el Behind the lyrics en ninguna de mis canciones, quisiera saber cuál es el problema.

Newbie

Tengo el Samsung s5 y no me aparece el Behind the lyrics en ninguna de mis canciones, quisiera saber cuál es el problema.

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Login issue

Usung an adroid phone...when im trying to login using my Facebook account it shos that im currently set to offline...but when im trying to connect it will just leave on blank screen....need help on it

Newbie

Usung an adroid phone...when im trying to login using my Facebook account it shos that im currently set to offline...but when im trying to connect it will just leave on blank screen....need help on i...

Joe

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Spotify Home Page not working

All the other features work except the home page. Whenever I go to home page, it says "Sorry, something went wrong.That didn't work. Please have another go." I've tried logging out, cleared data and cache, reinstalled the app. But all of the solution...

Newbie

All the other features work except the home page. Whenever I go to home page, it says "Sorry, something went wrong.That didn't work. Please have another go." I've tried logging out, cleared data and ...

CarlosESierra

Newbie

845 Views

1 replies

0 likes

  • 845 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fix the issue of taking music we downloaded back on!

When I first payed for the premium account, it had my favorite artists agust d and rap monster. Now after an update, both of the artist songs are off spotify! If im paying 10 dollars a month for music, then the music I download should not get taken o...

Newbie

When I first payed for the premium account, it had my favorite artists agust d and rap monster. Now after an update, both of the artist songs are off spotify! If im paying 10 dollars a month for musi...

Aimee_T

Roadie

388 Views

1 replies

1 likes

Put downloaded music back on!
  • 388 Views
  • 1 replies
  • 1 likes

Android App extremely glitchy

I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses my songs. I know it's not my connection, because I ...

Music Fan

I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses ...

Tommaniacal

Music Fan

3616 Views

8 replies

1 likes

  • 3616 Views
  • 8 replies
  • 1 likes

Kesha's songs won't play

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won't play.

Newbie

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won...

Joe

Community Legend

918 Views

6 replies

0 likes

  • 918 Views
  • 6 replies
  • 0 likes

Will Not Let Me Edit My Own Playlist

I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create the playlist. I was in the same account I created ...

Casual Listener

I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create...

Joe

Community Legend

395 Views

3 replies

0 likes

  • 395 Views
  • 3 replies
  • 0 likes

Share option wont work

Whenever im listening to a song and click the three dots, then click "share" its stops the song thats playing and take me to the home screen...

Newbie

Whenever im listening to a song and click the three dots, then click "share" its stops the song thats playing and take me to the home screen...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Broken Android login when offline

I have had to delete and redownload this app on my HTC 10 several times because all of a sudden I need to log in again and it will not put the app back online so I can log in. I have hundreds of extreme quality songs downloaded so lose them all becau...

Regular

I have had to delete and redownload this app on my HTC 10 several times because all of a sudden I need to log in again and it will not put the app back online so I can log in. I have hundreds of extr...

253 Views

0 replies

0 likes

Android
  • 253 Views
  • 0 replies
  • 0 likes

No longer able to download music to SD card

I noticed yesterday that the many playlists I had downloaded to my phone's SD card were no longer downloaded. I have 87 GB of storage available on the SD card, so that can't be the issue. I have tried the clean re-install and clearing the cache, neit...

Casual Listener

I noticed yesterday that the many playlists I had downloaded to my phone's SD card were no longer downloaded. I have 87 GB of storage available on the SD card, so that can't be the issue. I have trie...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

I'm having problems logging in

I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change password. I also tried typing in just my username an...

Newbie

I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change p...

coalminecanary

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Larger album art on Android/Homescreen

Hi! I just tried the timecapsule playlist on Spotify on my phone and loved how the album art took over the whole screen! (like in the lockscreen mode) My question is : why is this not possible with all tunes and playlists? It's awesome, please make t...

Regular

Hi! I just tried the timecapsule playlist on Spotify on my phone and loved how the album art took over the whole screen! (like in the lockscreen mode)   My question is : why is this not possib...

-dotdotdot

Newbie

2447 Views

1 replies

1 likes

  • 2447 Views
  • 1 replies
  • 1 likes

Bug with shuffle play

I think I found a bug with shuffle on the android app. When I go to an album I want to listen to and press shuffle play, it usually plays one or two songs from that album then starts playing songs from other albums by the same artist. Sometimes it do...

Newbie

I think I found a bug with shuffle on the android app. When I go to an album I want to listen to and press shuffle play, it usually plays one or two songs from that album then starts playing songs fr...

Joe

Community Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Can't play album Evolve on Android

So I am having problems playing anything on the Evolve album by Imagine Dragons while on my Android app. I can play the music on my desktop, just not my phone. I'm on the latest version and I have tried deleting and reinstalling the app a couple of t...

Newbie

So I am having problems playing anything on the Evolve album by Imagine Dragons while on my Android app. I can play the music on my desktop, just not my phone. I'm on the latest version and I have tr...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes