Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
This issue used to happen all the time, but it stopped. I thought I was good until now. All.my other playlists play with no problem, but one plays one song and stops. I have to manually skip to the next song to keep listening, which is tedious and ti...
This issue used to happen all the time, but it stopped. I thought I was good until now. All.my other playlists play with no problem, but one plays one song and stops. I have to manually skip to the n...
Casual Listener
12465 Views
2 replies
0 likes
My spotify app on my android used to automatically download saved albums. Now I have to go in and manually select the albums I want to save. Is there a way to have it automatically do that? It used to, but I just got a new phone and maybe the updated...
My spotify app on my android used to automatically download saved albums. Now I have to go in and manually select the albums I want to save. Is there a way to have it automatically do that? It used t...
Community Legend
22801 Views
1 replies
2 likes
i changed my password and removed offline devices but they are still active on my spotify! I think because something about the cache?!? Please help!!!Thank you so much
i changed my password and removed offline devices but they are still active on my spotify! I think because something about the cache?!? Please help!!! Thank you so much
Community Legend
307 Views
1 replies
0 likes
O Spotify sempre apaga as minhas músicas, eu baixo todas elas, e eles apagam de novo, eu sou usuário do Spotify Premium e quase nunca posso ouvir minhas músicas offline porque o app apaga elas.
O Spotify sempre apaga as minhas músicas, eu baixo todas elas, e eles apagam de novo, eu sou usuário do Spotify Premium e quase nunca posso ouvir minhas músicas offline porque o app apaga elas.
Newbie
20995 Views
4 replies
10 likes
Good day, I used to have premium via my phone provider KPN. I´ve cancelled that contract and now have premium directly via Spotify. Account works fine, however it does not seem to be working whilst using 4G (or any other mobile network). Once I signi...
Good day, I used to have premium via my phone provider KPN. I´ve cancelled that contract and now have premium directly via Spotify. Account works fine, however it does not seem to be working...
Community Legend
6950 Views
3 replies
0 likes
Venho tendo problemas ha um tempo, em que sempre que ponho as musicas pra baixar via wifi, eles baixam normalmente, porem, basta eu sair de casa para ouvir as musicas no carro, que as musicas que eu baixei para ouvir, nao estao mais baixadas, e acabo...
Venho tendo problemas ha um tempo, em que sempre que ponho as musicas pra baixar via wifi, eles baixam normalmente, porem, basta eu sair de casa para ouvir as musicas no carro, que as musicas que eu ...
224 Views
0 replies
0 likes
So when I'm doing things that require me to sign in to my Spotify account in Chrome, it won't work. The screen just goes blank. How can I fix this?
So when I'm doing things that require me to sign in to my Spotify account in Chrome, it won't work. The screen just goes blank. How can I fix this?
239 Views
0 replies
0 likes
Hello, i have an android Honor 9 as my daily driver. I often use it for spotify, but the music playback is lagging. It doesnt lagg the whole time just sometimes but its really annoying. I have the music downloaded so that cant be the reason. Furtherm...
Hello, i have an android Honor 9 as my daily driver. I often use it for spotify, but the music playback is lagging. It doesnt lagg the whole time just sometimes but its really annoying. I ha...
270 Views
0 replies
0 likes
Hi all, I need some help here, previously i created a account with my FB, can i know how do delete that account??
Hi all, I need some help here, previously i created a account with my FB, can i know how do delete that account??
238 Views
0 replies
0 likes
When you choose to make an offline playlist only available online again, does it automatically remove the music files it had to download on the mobile? I've recently found I'm running out of space on my mobile and about 2/3 of my space is taken up by...
When you choose to make an offline playlist only available online again, does it automatically remove the music files it had to download on the mobile? I've recently found...
Not applicable
163464 Views
19 replies
0 likes
As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Files with nearly the same amount of space taken. I h...
As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Fi...
Community Legend
1006 Views
2 replies
0 likes
Hi, Sorry to bother here but I couldn't find a way to contact Spotify itself (for now I'm paying for this ...). This morning, Spotify on my Galaxy S3 won't start: I can launch the app, but all I get is a black screen with the Spotify logo on it (I ca...
Hi, Sorry to bother here but I couldn't find a way to contact Spotify itself (for now I'm paying for this ...). This morning, Spotify on my Galaxy S3 won't start: I can launch t...
Music Fan
42715 Views
21 replies
3 likes
Cant log in to my premium spotify. Going through this forum, have found no solutions, also no usefull input from spotify.
Cant log in to my premium spotify. Going through this forum, have found no solutions, also no usefull input from spotify.
302 Views
0 replies
0 likes
When I click on my profile pic and playlists I can't see the one I'm following, just my own. How can I see them?
When I click on my profile pic and playlists I can't see the one I'm following, just my own. How can I see them?
Newbie
18847 Views
3 replies
5 likes
So, I am not sure if I am the only one but I for one have been plagues with a problem where my mobile loses ALL the songs on it. Being a good user I went through the troubleshoot list:You've downloaded music to more than 3 devices. Don't use more dev...
So, I am not sure if I am the only one but I for one have been plagues with a problem where my mobile loses ALL the songs on it. Being a good user I went through the troubleshoot list: You...
Music Fan
4728 Views
2 replies
1 likes
Hi, Noticed a considerable battery drain on my android 8.1. (Nexus 6p). It takes around 2 hours to tank the battery (80%--> 20%). I have reset etc... to no avail. I'm 6 days away from the end of my trial and don't want to pay for something that I can...
Hi, Noticed a considerable battery drain on my android 8.1. (Nexus 6p). It takes around 2 hours to tank the battery (80%--> 20%). I have reset etc... to no avail. I'm 6 days away...
733 Views
0 replies
0 likes
When I select my sonos device from the Spotify app, the track skips immediately to the end and the same happens with all subsequent tracks in the playlist.I am running the android app from my Samsung phone and I have a premium spotify account. I have...
When I select my sonos device from the Spotify app, the track skips immediately to the end and the same happens with all subsequent tracks in the playlist. I am running the android app from my Samsu...
Newbie
639 Views
2 replies
0 likes
I have installed the latest Android JB 4.3 update on my Galaxy s4 I9505. Now neither the built in Android equalizer has an effect on the sound, nor any other 3rd party equalizer app. Spotify is just ignoring everything. And without eq it is impossibl...
I have installed the latest Android JB 4.3 update on my Galaxy s4 I9505. Now neither the built in Android equalizer has an effect on the sound, nor any other 3rd party equalizer app. Spotify is just ...
Casual Listener
33212 Views
42 replies
6 likes
About a week ago, many of my songs were grayed out. 3 days ago, Spotify logged out on it's own and I haven't been able to log back in. I can log in from chrome on my Galaxy S8, but cannot from the app. I've updated the app, uninstalled it, reinstalle...
About a week ago, many of my songs were grayed out. 3 days ago, Spotify logged out on it's own and I haven't been able to log back in. I can log in from chrome on my Galaxy S8, but cannot from the ap...
351 Views
0 replies
0 likes
Samsung Galaxy S8 running Nougat (7.0).The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spotify, and notifications on for my lock screen.What gi...
Samsung Galaxy S8 running Nougat (7.0). The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spo...
Regular
12589 Views
3 replies
1 likes
