Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852067 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852067 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17661 Views
  • 3 replies
  • 0 likes
  • 17661 Views
  • 3 replies
  • 0 likes

Solved!! Premium not working

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing the app. Don't know where to go from here but any h...

  • Casual Listener
  • I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing ...
  • josephreese1
  • Casual Listener
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Trouble Connecting on Wifi

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi, Spotify gives me an error saying there is 'No Int...

  • Casual Listener
  • Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi...
  • Joe
  • Community Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

change of sequence in personal playlists

Hello,I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)???I mean every music player you can download for free is able to do it!It must be possible as it is mandatory to have it for my op...

  • Newbie
  • Hello, I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)??? I mean every music player you can download for free is able to do it! It...
  • Joe
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Not working

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

  • Casual Listener
  • I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .
  • Joe
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Music stops after 1,5 song

I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating. I have done a clean reinstall, emptied cache, gone in offline mode and back and am sti...

  • Casual Listener
  • I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating.   I have done a clean reinst...
  • Joe
  • Community Legend
  • 679 Views
  • 4 replies
  • 0 likes
  • 679 Views
  • 4 replies
  • 0 likes

spotify não mostra que estou escutando via fone bluetooth

Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.

  • Newbie
  • Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.  
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Downloading 300 songs each day

Hi Spotify, Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal for Spotify to redownload so many songs each day?

  • Newbie
  • Hi Spotify,   Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal f...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! Problems when playing Spotify through Android Auto in Car

Have an issue with Android auto and not sure what the problem is. It only happens when my Phone (galaxy S7 with latest software) is connected by Bluetooth to my 2015 Ford Fiesta. Basically I can't use spotify in Android Auto. It just keeps playing fo...

  • Newbie
  • Have an issue with Android auto and not sure what the problem is.  It only happens when my Phone (galaxy S7 with latest software) is connected by Bluetooth to my 2015 Ford Fiesta.  Basicall...
  • SpotifyPhil13
  • Casual Listener
  • 81234 Views
  • 25 replies
  • 3 likes
  • 81234 Views
  • 25 replies
  • 3 likes

como reproduzir músicas de todas as playlists em modo aleatório

Antes todas a minhas músicas, além de na playlist ficavam na aba músicas, porém ontem elas sumiram de lá e permanecem apenas nas playlists. Como faço para voltar? Obrigado.

  • Newbie
  • Antes todas a minhas músicas, além de na playlist ficavam na aba músicas, porém ontem elas sumiram de lá e permanecem apenas nas playlists. Como faço para voltar?   Obrigado.
  • Letidrag
  • Casual Listener
  • 6875 Views
  • 2 replies
  • 6 likes
  • 6875 Views
  • 2 replies
  • 6 likes

Imported Playlist from windows media player not working

Imported a few playlists and the tracks show up but are greyed out. They shouldn't all be greyed out as even popular artists are on there lists and they are available on Spotify separately.When I press shuffle play, nothing happens.This is a link to ...

  • Regular
  • Imported a few playlists and the tracks show up but are greyed out. They shouldn't all be greyed out as even popular artists are on there lists and they are available on Spotify separately. When I...
  • Gydot
  • Regular
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Slow sync and download on Android

I have just upgraded to premium and have noticed that when syncing from pc to android over my wireless network it is extrememely slow, like 10 songs in 5 hours. I have a 20Mb connection and 300Mb wireless network in my house so i can rule that out. A...

  • Casual Listener
  • I have just upgraded to premium and have noticed that when syncing from pc to android over my wireless network it is extrememely slow, like 10 songs in 5 hours. I have a 20Mb connection and 300Mb wir...
  • chortlecat
  • Newbie
  • 1243 Views
  • 12 replies
  • 4 likes
  • 1243 Views
  • 12 replies
  • 4 likes

Solved!! Subscription

So im aware of the difference between regular subscription and family subscription. I have the student discount. My question is how can i have my main account on my phone instead of my computer. I want to be able to shuffle on my phone but every time...

  • Casual Listener
  • So im aware of the difference between regular subscription and family subscription. I have the student discount. My question is how can i have my main account on my phone instead of my computer. I wa...
  • brandonperkins7
  • Casual Listener
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Se va el internet a cada rato cuando utilizo Spotify

Ayuda! Cada vez que entro a Spotify, la conexión a internet se va, pero es solo con Spotify, que puedo hacer para solucionarlo?

  • Newbie
  • Ayuda! Cada vez que entro a Spotify, la conexión a internet se va, pero es solo con Spotify, que puedo hacer para solucionarlo?
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

I'm a premium member but the app will not allow me to add songs to queue

Have the app on Android phone, premium member, tried to add songs to queue today but I get a message I must be premium member to do it. Un/reinstalled app, deleted cache, no resolve. All other premium functions still work. FWIW I clicked get premium ...

  • Newbie
  • Have the app on Android phone, premium member, tried to add songs to queue today but I get a message I must be premium member to do it. Un/reinstalled app, deleted cache, no resolve. All other premiu...
  • Joe
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Password changed, Password reset, Playlists nuked

I couldn't log into spotify due to password being incorrect. Have not changed it and my password is saved in a password manager. Not sure why this happened in the first place but I changed my password anyway and now all my playlists are gone. Which i...

  • Newbie
  • I couldn't log into spotify due to password being incorrect. Have not changed it and my password is saved in a password manager. Not sure why this happened in the first place but I changed my passwor...
  • Joe
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

All music downloaded is gone

Like the title says, all the tracks I have downloaded for the offline connexion was suddenly gone... And I didn't do anything specific for that... I really don't understand... I really used a lot of data for the download this month.Who's gonna pay fo...

  • Gig Goer
  • Like the title says, all the tracks I have downloaded for the offline connexion was suddenly gone... And I didn't do anything specific for that... I really don't understand... I really used a lot of ...
  • tetsuohiryu
  • Gig Goer
  • 254 Views
  • 5 replies
  • 0 likes
  • 254 Views
  • 5 replies
  • 0 likes

Switch Music in Playlist

I´m Premium account.I have a problem in switch music in a playlist, after some switches the buttom stoped working, as when i wasn´t Premium.After that the app try me to get Family Premium account. but i don´t want. Is it commum this problem in premiu...

  • Visitor
  • I´m Premium account. I have a problem in switch music in a playlist, after some switches the buttom stoped working, as when i wasn´t Premium. After that the app try me to get Family Premium account...
  • user-removed
  • Not applicable
  • 256 Views
  • 5 replies
  • 0 likes
  • 256 Views
  • 5 replies
  • 0 likes

No puedo escuchar esta musica

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si descargue de spotify al siguiente dia no me deja escuch...

  • Newbie
  • Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si desc...
  • josuebernal122
  • Casual Listener
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wanna break from the ads? Haha! You actually thought you'd get one!

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to the ad that followed immediately after the video. Ir...

  • Casual Listener
  • The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to t...
  • Lskard
  • Casual Listener
  • 1866 Views
  • 2 replies
  • 0 likes
  • 1866 Views
  • 2 replies
  • 0 likes

Solved!! From Iphone to android

I have been using spotify on my Iphone with no problems. But now i changed to an Android phone. Now i can´t use the app becourse i states that Spotify is not avalable in my contry.But as i said, it worked fine on Iphone....Any solutions ?

  • Casual Listener
  • I have been using spotify on my Iphone with no problems. But now i changed to an Android phone.  Now i can´t use the app becourse i states that Spotify is not avalable in my contry. But as i s...
  • Joe
  • Community Legend
  • 1444 Views
  • 5 replies
  • 0 likes
  • 1444 Views
  • 5 replies
  • 0 likes