Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376387 Views

541 replies

34 likes

Account
Free
  • 376387 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

  • 7568 Views
  • 0 replies
  • 7 likes

Harder to find songs on premium

I recently upgraded to premium, but noticed everything is more in a "you know how exactly all the music you like" layout. With free I was able to go through songs, like or dislike them as they started in the middle, and the screen for adding songs to...

Newbie

I recently upgraded to premium, but noticed everything is more in a "you know how exactly all the music you like" layout. With free I was able to go through songs, like or dislike them as they starte...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Playing music over bluetooth won't work...

That's right... i just tried connecting my Huawei Honor 8 (to be specific) to my cars radio thingy through bluetooth and i couldn't play/hear any songs. Do i need to download all the songs so that they work in offline mode? That's what i'm guessing a...

Regular

That's right... i just tried connecting my Huawei Honor 8 (to be specific) to my cars radio thingy through bluetooth and i couldn't play/hear any songs. Do i need to download all the songs so that th...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

Consumed way too much data

Hi,I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it did not happen the previos month with the same setting...

Newbie

Hi, I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it...

Pepito_Pinon

Newbie

632 Views

2 replies

2 likes

  • 632 Views
  • 2 replies
  • 2 likes

Album Artwork issues

On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.

Casual Listener

On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes

Wifi enabled automatically

Hi! Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background. Any fix to solve this?

Newbie

Hi!   Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background.   Any fix to...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Album Artwork Not Fully Showing

On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the image off for some reason.

Casual Listener

On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Problems logging in to my account

Hi there,I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and password, it says "You are offline" even though I am connected...

Casual Listener

Hi there, I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and passwor...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Spotify Continuously Removes Offline Playlists

This has been happening for the last 3 or 4 months (after years of Premium with no issues). Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and reinstalling, removing approved offline devices, re-seating...

Newbie

This has been happening for the last 3 or 4 months (after years of Premium with no issues).  Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and re...

591 Views

0 replies

0 likes

  • 591 Views
  • 0 replies
  • 0 likes

I can't listen some songs

Why I can't listen Twice songs? I like so much that group but I try to listen they in Spotify and it's only available the japanesse version, And the original version of the song aren't available Why??Help me

Newbie

Why I can't listen Twice songs? I like so much that group but I try to listen they in Spotify and it's only available the japanesse version, And the original version of the song aren't available Why?...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Shuffles songs in album despite premium

Hi, my Android APP doesn't play songs of an ambums in the right order and shuffles the songs instead. What can I do? ThanksMike

Newbie

Hi,   my Android APP doesn't play songs of an ambums in the right order and shuffles the songs instead. What can I do?    Thanks Mike

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Ads Play and Stop but Doesn't Play Another Song

Whenever I shuffle play an album or anything it just plays an ad so I can get 30 minutes of ad free music but when it says thanks for watch it stops at the end and either closes the album and when I go to shuffle something else or the same this it sa...

Casual Listener

Whenever I shuffle play an album or anything it just plays an ad so I can get 30 minutes of ad free music but when it says thanks for watch it stops at the end and either closes the album and when I ...

20sushislater

Casual Listener

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

my playlist won't play

i am involved in a family premium, & i accidentaly deleted spotify. then when i download it again, my downloaded songs won't play even tho it says its already downloaded. please help, i need my musics !!

Newbie

i am involved in a family premium, & i accidentaly deleted spotify. then when i download it again, my downloaded songs won't play even tho it says its already downloaded. please help, i need my m...

Joe

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

AutoPlay not working after Discover Weekly finishes

Hi! I am online & let my Discover Weekly play with no shuffle or repeat. I double checked my Settings and Autoplay is on. yet when I reach the end of my Discover Weekly, it stops. why is this? how can i get it to Autoplay based off the playlist & kee...

Music Fan

Hi!  I am online & let my Discover Weekly play with no shuffle or repeat.   I double checked my Settings and Autoplay is on.   yet when I reach the end of my Discover Weekly, i...

519 Views

0 replies

6 likes

  • 519 Views
  • 0 replies
  • 6 likes

Blueooth audio heavily stuttering during playback

When listening to spotify through bluetooth in my car the audio stutters heavily.  Sometimes the the song name/artist will also flash on the screen.  The stuttering occurs when I am using the mobile network with good signal, wifi with good signal, an...

Casual Listener

When listening to spotify through bluetooth in my car the audio stutters heavily.  Sometimes the the song name/artist will also flash on the screen.  The stuttering occurs when I am...

jgkolt

Casual Listener

8561 Views

8 replies

2 likes

Android
bluetooth
Chevy Volt
google
Nexus 6p
pixel
skipping
stuttering
  • 8561 Views
  • 8 replies
  • 2 likes

Music play too fast

Hi everyone, I am recently download the Spotify app for Android but when I start using the app I noticed that music plays too fast for all the songs. I reinstall the app several times and it doesn't work, also I restarted my cellphone and the issue c...

Newbie

Hi everyone,  I am recently download the Spotify app for Android but when I start using the app I noticed that music plays too fast for all the songs. I reinstall the app several times and it d...

JBRipThis

Newbie

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Spotify freezes phone and restarts it

All of a sudden my phone (samsung galaxy s7) restarted itself, after a safe boot i noticed it was Spotify causing the issue. I removed the Spotify widget so now i can start the phone without it freezing instantly but everytime i open Spotify the phon...

Casual Listener

All of a sudden my phone (samsung galaxy s7) restarted itself, after a safe boot i noticed it was Spotify causing the issue. I removed the Spotify widget so now i can start the phone without it freez...

pilkrimi

Newbie

871 Views

2 replies

0 likes

  • 871 Views
  • 2 replies
  • 0 likes

Cant log in

Someone please help!!! I've never logged out of my account and a few hours after being away i can back to play music and I was logged out. It won't let me log in, sign up, use face book, nothing!!! I have uninstalled the app twice and nothing is work...

Newbie

Someone please help!!! I've never logged out of my account and a few hours after being away i can back to play music and I was logged out. It won't let me log in, sign up, use face book, nothing!!! I...

Joe

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Hide Album Radios in my list

We can Hide Playlists and Podcasts but on my Android Phone is no Option to hide the Album Radios in my list. Is is possible to hide and if not WHY?

Newbie

We can Hide Playlists and Podcasts but on my Android Phone is no Option to hide the Album Radios in my list. Is is possible to hide and if not WHY?

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Won't let me login because its set to offline mode

Hey there I'm having an issue logging in to my Spotify I go to login using Facebook. Then a screen comes up say that I must be online to login and give me cancel or connect options. So I hit connect and just black screens me with no options to switch...

Newbie

Hey there I'm having an issue logging in to my Spotify  I go to login using Facebook. Then a screen comes up say that I must be online to login and give me cancel or connect options. So I hit co...

Joe

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Spotify unable to play playlists

Can someone help me out here? Whenever I go onto Spotify and try to play a playlist, it says I need to upgrade to Premium to play from anywhere. This has only been going on for a week or two, so I'm not exactly sure why this is happening.

Casual Listener

Can someone help me out here? Whenever I go onto Spotify and try to play a playlist, it says I need to upgrade to Premium to play from anywhere. This has only been going on for a week or two, so I'm ...

pesc0

Music Fan

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes