Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35874 Views
  • 64 replies
  • 25 likes
  • 35874 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874013 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874013 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25562 Views
  • 3 replies
  • 0 likes
  • 25562 Views
  • 3 replies
  • 0 likes

Re: Offline songs unavailable

I have a somewhat related problem.I'm on vacation and took a couple of SD-cards with me to have enough space for pics and vids.So when I wanted to make a long video I unmounted my "normal" sdcard inserted a new one and recorded.Later I wanted to list...

  • Newbie
  • I have a somewhat related problem. I'm on vacation and took a couple of SD-cards with me to have enough space for pics and vids. So when I wanted to make a long video I unmounted my "normal" sdcard...
  • Joe
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

spotify doesn`t save to sd card

sur mon MOTO G je ne peux plus déplacer spotify vers la carte SD !

  • Newbie
  • sur mon MOTO G je ne peux plus déplacer spotify vers la carte SD !
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Spotify doesnt erase filter

Hi i have some sort of issue thats very annoying.anytime i play one of my playlists and i search for a specific song in that list and play it, spotify keeps playing that one song even though i cleared the filter. why doesnt it get back to the entire ...

  • Casual Listener
  • Hi  i have some sort of issue thats very annoying. anytime i play one of my playlists and i search for a specific song in that list and play it, spotify keeps playing that one song even though...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Chromecast issue with daily mixes

Hello all,I got issues using the chromecast only with the daily mixes... The android app disconnects the music flow after 5s when I connect to chromecast. Everything else works fine.I think it's weird tho.

  • Newbie
  • Hello all, I got issues using the chromecast only with the daily mixes... The android app disconnects the music flow after 5s when I connect to chromecast. Everything else works fine. I think it's ...
  • makoce
  • Newbie
  • 512 Views
  • 2 replies
  • 3 likes
  • 512 Views
  • 2 replies
  • 3 likes

Spotify ist unbrauchbar, solange man nicht auf SD-Karte speichern kann!!!

Hallo liebes Forum, kann mir jemand erklären, warum ich Premium-Kunde werden soll, wenn ich das einzig wirkliche Premium-Feature, Musik auf meinem mobilen Gerät zu speichern, nicht nutzen kann? Solange man seinen Speicherort nicht selbst bestimmen ka...

  • Newbie
  • Hallo liebes Forum,   kann mir jemand erklären, warum ich Premium-Kunde werden soll, wenn ich das einzig wirkliche Premium-Feature, Musik auf meinem mobilen Gerät zu speichern, nicht nu...
  • amira3
  • Newbie
  • 13026 Views
  • 9 replies
  • 2 likes
  • 13026 Views
  • 9 replies
  • 2 likes

Songs get un-downloaded. Help?

Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?

  • Casual Listener
  • Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?
  • Joe
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Library fills my android

Hi My android device (Samsung galaxy s2) have synced my entire computer library and now I can't delete it. This means I cannot sync any other offline playlists, because the SD card is full. Clear cache does not help, nor reinstalling spotify. Its not...

  • Casual Listener
  • Hi   My android device (Samsung galaxy s2) have synced my entire computer library and now I can't delete it. This means I cannot sync any other offline playlists, because the SD card is full. ...
  • goforit
  • Music Fan
  • 5147 Views
  • 6 replies
  • 1 likes
  • 5147 Views
  • 6 replies
  • 1 likes

Ràdio playlist?

How do I remove radio playlist from my regular playlist. It's taking up to much room. I don't use this function

  • Newbie
  • How do I remove radio playlist from my regular playlist. It's taking up to much room. I don't use this function
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

My daily mix is completely irrelevant to my music taste

So when I first started listening to spotify I listened to classic rock and a little bit of Arctic monkeys. Now, I listen to rap and that kind of stuff. My daily mix hasn't updated in months. What to do?

  • Newbie
  • So when I first started listening to spotify I listened to classic rock and a little bit of Arctic monkeys. Now, I listen to rap and that kind of stuff. My daily mix hasn't updated in months. What to...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Can’t find Depapepe albums in Android

Can’t find Depapepe Albums in Android version of the App but can find them in iOS. What seems to be the problem?

  • Newbie
  • Can’t find Depapepe Albums in Android version of the App but can find them in iOS. What seems to be the problem?
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! No Search option on Main menu

Hello all!I've just downloaded the app today by first time in my Galaxy Fame and since then I'm having problems with Search option. I know it should appear above Explore option in top left corner menu, it appears only one time after login (I did it s...

  • Casual Listener
  • Hello all! I've just downloaded the app today by first time in my Galaxy Fame and since then I'm having problems with Search option. I know it should appear above Explore option in top left corner...
  • Joe
  • Community Legend
  • 19207 Views
  • 128 replies
  • 9 likes
  • 19207 Views
  • 128 replies
  • 9 likes

Solved!! After all songs randomly deleted, having problems syncing local offline playlists on phone VERY SLOW

On my phone all my playlists suddenly undownloaded themselves a couple of days ago, I've seen the FAQ about this and none of the things that would do this happened so I don't know. Moving on... I am trying to sync my songs again and I have all my loc...

  • Gig Goer
  • On my phone all my playlists suddenly undownloaded themselves a couple of days ago, I've seen the FAQ about this and none of the things that would do this happened so I don't know. Moving on... &nbs...
  • chiefjoboo
  • Gig Goer
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Can I get to preferences on an android tablet?

I've been looking for preferences on my android for a while and I know you can get to it on a computer, sadly I don't have access to one, so I was wondering if I could access preferences on my tablet and how. Note, I don't have access to Spotify Prem...

  • Newbie
  • I've been looking for preferences on my android for a while and I know you can get to it on a computer, sadly I don't have access to one, so I was wondering if I could access preferences on my tablet...
  • Joe
  • Community Legend
  • 2223 Views
  • 3 replies
  • 0 likes
  • 2223 Views
  • 3 replies
  • 0 likes

Shuffle not using all songs

Whenever I shuffle My Songs, it keeps shuffling a group of about 50 songs. It varies based on how My Songs are filtered. For example, if they are filtered alphabetically it will only select songs from #s, A, and B. My account has been doing this for ...

  • Casual Listener
  • Whenever I shuffle My Songs, it keeps shuffling a group of about 50 songs. It varies based on how My Songs are filtered. For example, if they are filtered alphabetically it will only select songs fro...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Won't play on Jam speaker?

I have a Jam Symphony speaker connected through WiFi. I can use it with other apps, but when I go to connect through Spotify, the speaker shows up, but instantly loses connection. It will say "connected" then back to "devices available" instantly. I ...

  • Newbie
  • I have a Jam Symphony speaker connected through WiFi.  I can use it with other apps, but when I go to connect through Spotify, the speaker shows up, but instantly loses connection.  It will...
  • Hub61
  • Casual Listener
  • 6185 Views
  • 6 replies
  • 2 likes
  • 6185 Views
  • 6 replies
  • 2 likes

Using the bluetooth back button does not restart the song.

Using the bluetooth back button does not restart the song. Instead it will go to the previous song, that is not the what it previously did. Also this is not what the back button on the notification does. On a Pixel 2 - Android 8Version 8.4.26.770 arm...

  • Newbie
  • Using the bluetooth back button does not restart the song. Instead it will go to the previous song, that is not the what it previously did. Also this is not what the back button on the notification d...
  • 383 Views
  • 0 replies
  • 1 likes
  • 383 Views
  • 0 replies
  • 1 likes

Spotify Won't Sync Local Tracks On My Phone

I am a Spotify Premium user and I cannot get any of my local tracks to sync onto my phone. I just recently brought a new Galaxy Note 3. I have the phone and the computer on the same WiFi network and have the playlist downloaded on the phone and mark ...

  • Newbie
  • I am a Spotify Premium user and I cannot get any of my local tracks to sync onto my phone. I just recently brought a new Galaxy Note 3. I have the phone and the computer on the same WiFi network and ...
  • damianbrand
  • Newbie
  • 4338 Views
  • 11 replies
  • 0 likes
  • 4338 Views
  • 11 replies
  • 0 likes

Spotify premium deleted my "Offline music"

I just renewed my premium subscription, but I just realized that all the music that I downloaded was deleted, and is downloading again, the problem is that the music that was deleted continues to fill the space as if it were still there . Is there no...

  • Newbie
  • I just renewed my premium subscription, but I just realized that all the music that I downloaded was deleted, and is downloading again, the problem is that the music that was deleted continues to fil...
  • user-removed
  • Not applicable
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Sd card not recognized by the phone after spotify syncing

Hi. I use a Galaxy Note 8 Android 7.1.1. I have a 128gb sd card. Normally is works fine. I have my media on it. After downloading my Spotify songs to the sd, the sd card is not round by the phone. Already tried reinstalling and formatting sd card 4 t...

  • Newbie
  • Hi.  I use a Galaxy Note 8 Android 7.1.1.   I have a 128gb sd card. Normally is works fine. I have my media on it.   After downloading my Spotify songs to the sd, the sd card is n...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution USB-C 3.5 headphone adapter, 8.0 Oreo and Pixel audio problems

Is anyone else having issues with USB-C to 3.5 audio problems with third party (non Google) apps? When the adapter is in and connected to the 3.5, audio still plays through the phone. I was originally convinced it was a hardware issue, but an adapter...

  • Casual Listener
  • Is anyone else having issues with USB-C to 3.5 audio problems with third party (non Google) apps? When the adapter is in and connected to the 3.5, audio still plays through the phone.   I was ...
  • 495 Views
  • 0 replies
  • 1 likes
  • 495 Views
  • 0 replies
  • 1 likes