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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5449 Views

0 replies

7 likes

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How to import songs from Galaxy S8+ to Spotify Mobile App

Hi, I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app. Please tell me there is way to do this? Thanks in advance

Casual Listener

Hi,   I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app.   Please tell me there is way to do ...

Joe

Community Legend

2519 Views

1 replies

0 likes

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Si eliminó caché se borran las playlist creadas?

HolaEs la duda que tengo. Desde hace tiempo tengo saturada la memoria de mi celular y necesito liberar espacio para que todo funcione bien. Si le doy click en configuración en "eliminar la caché y los datos guardados" se borra todo y me deja solo la ...

Casual Listener

Hola Es la duda que tengo. Desde hace tiempo tengo saturada la memoria de mi celular y necesito liberar espacio para que todo funcione bien.  Si le doy click en configuración en "eliminar la c...

uvildo

Newbie

43759 Views

6 replies

1 likes

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  • 1 likes

Offline mode and login troubles

Hi.Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, with my user and my password, show me a messalike like ...

Regular

Hi. Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, wi...

LeonelR1

Regular

526 Views

2 replies

0 likes

offline mode
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Spotify deleting downloaded Playists from iTunes

Hey! I'm trying to download to my SD some playlists from my iTunes to my device to listen them offline, but the Spotiy on my device insists to delete the playlits that I have already downloaded 5 minutes ago. So, I have to download the playlist again...

Casual Listener

Hey!   I'm trying to download to my SD some playlists from my iTunes to my device to listen them offline, but the Spotiy on my device insists to delete the playlits that I have already do...

Joe

Community Legend

481 Views

5 replies

0 likes

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  • 5 replies
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Ad blocking my music

I was listening to my saved music and I wanted to listen to one of my playlists that I created. Right before I played it, I crossed a dead zone in the car and my data cut off, and an ad was supposed to play before the music. Now when I get into spoti...

Newbie

I was listening to my saved music and I wanted to listen to one of my playlists that I created. Right before I played it, I crossed a dead zone in the car and my data cut off, and an ad was supposed ...

289 Views

0 replies

0 likes

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BUG: Title isn't the one playing!

Mostly after a commercial or deleting the one playing in the list, the next song isn't what it says it's playing. I even had a song playing and/or displaying that wasn't even in the list anymore, neither was it a proposed song. So there is some probl...

Music Fan

Mostly after a commercial or deleting the one playing in the list, the next song isn't what it says it's playing. I even had a song playing and/or displaying that wasn't even in the list anymore, nei...

215 Views

0 replies

0 likes

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Can't login despite working connection to wifi

Hi,I use a trial spotify premium version which will change to the actual premium account in November. After a few days of usage that were without problems, I couldn't connect nor start my smartphone spotify-App anymore although I was perfectly connec...

Newbie

Hi, I use a trial spotify premium version which will change to the actual premium account in November. After a few days of usage that were without problems, I couldn't connect nor start my smartphon...

Luke

Spotify Star

362 Views

1 replies

0 likes

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Duvida

Quanto tempo demora pra confirmar o recebimento do boleto

Newbie

Quanto tempo demora pra confirmar o recebimento do boleto

165 Views

0 replies

0 likes

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Downloaded Music does not appear so / No Offline

On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play music offline. Every song I had downloaded appears to b...

Newbie

On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play musi...

coalminecanary

Roadie

585 Views

1 replies

1 likes

  • 585 Views
  • 1 replies
  • 1 likes

Downloaded songs undownloaded

I have about 2000 songs downloaded on my spotify and once in a blue moon about half of them just magically seem to have disappeared. The songs are still there, but it isn't downloaded anymore, so every time I'll have to download all the songs again.

Newbie

I have about 2000 songs downloaded on my spotify and once in a blue moon about half of them just magically seem to have disappeared. The songs are still there, but it isn't downloaded anymore, so eve...

380 Views

0 replies

0 likes

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Music wont play automatically when connected to Android Auto

Unlike Apple CarPlay whenever I connect my S8 to my car's Android Auto Spotify wont continue playing the current song. When I start my car Spotify starts playing through bluetooth automatically, but when I connect through Android Auto the music pause...

Newbie

Unlike Apple CarPlay whenever I connect my S8 to my car's Android Auto Spotify wont continue playing the current song.  When I start my car Spotify starts playing through bluetooth automatically...

313 Views

0 replies

0 likes

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My Spotify keeps connecting to strangers devices.

Spoiler (Highlight to read)For the past month, my phone has been randomly connecting to some strangers phone. So instead of listening to my music I hear his. I've been hoping it was a one time thing but it has happened every week. I have connected ra...

Newbie

For the past month, my phone has been randomly connecting to some strangers phone. So instead of listening to my music I hear his. I've been hoping it was a one time thing but it has happened every w...

Joe

Community Legend

656 Views

1 replies

1 likes

  • 656 Views
  • 1 replies
  • 1 likes

I just switched to Google Play Music, its GREAT

The main reason I like google play is that I can download music to my phone and IT DOESNT DISAPPEAR or STOP SYNCHING for no apparent reason as Spotify does. Spotify is garbage and has NO CUSTOMER SERVICE! Bye-Bye- spotify!

Regular

The main reason I like google play is that I can download music to my phone and IT DOESNT DISAPPEAR or STOP SYNCHING for no apparent reason as Spotify does.  Spotify is garbage and has NO CUSTOM...

Huothar

Roadie

489 Views

1 replies

0 likes

  • 489 Views
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disable connecting to car bluetooth audio

Every time I start my car, Spotify automatically connects to the Bluetooth audio and begins playing. Is there a way to disable this without turning off the Bluetooth on the phone?

Newbie

Every time I start my car, Spotify automatically connects to the Bluetooth audio and begins playing.  Is there a way to disable this without turning off the Bluetooth on the phone?

422 Views

0 replies

0 likes

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Pixel 1 share not working

I have a Google Pixel 1. When I try to share a link it just goes back to my home screen. I have tried to uninstall and reinstall and still does not work. There seems to be no way that I can share a playlist, etc on my new phone.

Newbie

I have a Google Pixel 1.  When I try to share a link it just goes back to my home screen.  I have tried to uninstall and reinstall and still does not work.  There seems to be no way th...

Joe

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
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Spotify deleting downloaded musics

Sorry for my english:It isn't the first time that it's happening (I already did reset my phone and i'm still having the same problem). Briefly: the app crash and I loose all my music, but the "data" still is in my phone than I have to download all my...

Casual Listener

Sorry for my english: It isn't the first time that it's happening (I already did reset my phone and i'm still having the same problem).   Briefly: the app crash and I loose all my music, but ...

Joe

Community Legend

604 Views

4 replies

0 likes

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  • 4 replies
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download su android

Ciao a tutti, forse e'una domanda sciocca ma spero riusciate ad aiutarmi. Mi sono abbonato da poco alla versione premium ed ho eseguito i miei primi download. La freccetta a fianco degli album rimane bianca e non verde e quindi non riesco ad ascolatr...

Visitor

Ciao a tutti,   forse e'una domanda sciocca ma spero riusciate ad aiutarmi. Mi sono abbonato da poco alla versione premium ed ho eseguito i miei primi download. La freccetta a fianco degli alb...

219 Views

0 replies

0 likes

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Unable to sync local files from desktop to phone if the song is made unavailable to app

As you know there are some albums made not available to the spotify app. "Pyramids - Pyramids" is not available in the app for whatever reason, but I have the album locally and I would like to have spotify be able to play that album on my phone. I fo...

Casual Listener

As you know there are some albums made not available to the spotify app. "Pyramids - Pyramids" is not available in the app for whatever reason, but I have the album locally and I would like to h...

Joe

Community Legend

549 Views

3 replies

0 likes

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  • 3 replies
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Cancelled my premium, now i cant listen to any music

Hey peeps, I have an issue with my spotify app on my S5, after months of using this service i enjoyed it and decided to try out the premium subscription service. I enjoyed using it but decided i didnt need the services that premium gives so i cancell...

Casual Listener

Hey peeps,  I have an issue with my spotify app on my S5, after months of using this service i enjoyed it and decided to try out the premium subscription service. I enjoyed using it but decided...

kingkennedy

Casual Listener

502 Views

2 replies

0 likes

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  • 2 replies
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Falta de canciones.

no se reproduce cancion a pesar de aparecer en el album

Newbie

no se reproduce cancion a pesar de aparecer en el album

222 Views

0 replies

0 likes

  • 222 Views
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