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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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app not starting after update

hi guysafter my last last update yesterday, spotify doesnt start anymore.I uninstalled the app, turned my phone of and tried to reinstall the app.but my phone didnt start up again.i had to do a factory reset to get it started again.after that i insta...

Newbie

hi guys after my last last update yesterday, spotify doesnt start anymore. I uninstalled the app, turned my phone of and tried to reinstall the app. but my phone didnt start up again. i had to do...

289 Views

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Solved!! Order of playlists in "Add to Playlist" screen

HiI have a playlist that I frequently add songs to 1. Tap the 3 vertical dots (opposite the '+')2. A menu pops up from below, tap "Add to playlist"3. Another menu pops up which lists all my playlists annoyingly at this point, the playlist that I freq...

Casual Listener

Hi I have a playlist that I frequently add songs to   1. Tap the 3 vertical dots (opposite the '+') 2. A menu pops up from below, tap "Add to playlist" 3. Another menu pops up which lists a...

Joe

Community Legend

543 Views

3 replies

0 likes

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I Don't Get 30 Minutes Of Ad Free Music

Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.

Casual Listener

Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.

449 Views

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Phone memory used up by spotify

Hello there Spotify! I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory... yaik!Now, I'm the opposite of a "technological" person therefore...

Newbie

Hello there Spotify!    I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory.....

klauzer

Gig Goer

2813 Views

6 replies

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Lost playlists on new phone

Got a new phone and my playlists are gone. How can I recover them on my new device?

Newbie

Got a new phone and my playlists are gone. How can I recover them on my new device?   

313 Views

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Albums disappearing

A few weeks ago the Alt-J album Relaxer stoped playing on my Andriod app. I tried to play it on my desktop and it said the songs weren't available and that I can import them. This week the new Grizzly Bear album won't play anymore on the app or deskt...

Newbie

A few weeks ago the Alt-J album Relaxer stoped playing on my Andriod app.  I tried to play it on my desktop and it said the songs weren't available and that I can import them.  This week th...

233 Views

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Logging Into Other Apps

Hi there,I'm having an issue on my samsung s7. With apps such as headspace, I, being a student have multiple spotify accounts (gotta get them free trials) but have finally taken the plungeand got a student spotify membership.However when trying to si...

Newbie

Hi there, I'm having an issue on my samsung s7. With apps such as headspace, I, being a student have multiple spotify accounts (gotta get them free trials) but have finally taken the plungeand got a...

Joe

Community Legend

207 Views

1 replies

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Cant make a payment because an error message says that my MasterCard "is having a bad day.."

I want to get Premium 30 days trial and Im adding my card details, but then I continue to receive this message.. there are no problems with my debit card, I checked. I really want to be a Spotify client. Please help me.

Newbie

I want to get Premium 30 days trial and Im adding my card details, but then I continue to receive this message.. there are no problems with my debit card, I checked. I really want to be a Spotify cli...

Joe

Community Legend

243 Views

1 replies

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All songs are getting deleted except ones in playlists

Hi, I'm having this problem for a while now. Some times when I open the Spotify app (on my Galaxy S7), all the downloaded songs except for the Downloaded playlists are not on my phone any more, and when I go to the Artist, Albuns or Songs tab all the...

Newbie

Hi, I'm having this problem for a while now. Some times when I open the Spotify app (on my Galaxy S7), all the downloaded songs except for the Downloaded playlists are not on my phone any more, and w...

241 Views

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Album Art / Bluetooh / BMW 4 series

Hello there, The metadata of songs I play via Bluetooth transmits without a problem, however, I won't able to see the album art on the screen.. What can be the problem?Thanks

Visitor

Hello there,   The metadata of songs I play via Bluetooth transmits without a problem, however, I won't able to see the album art on the screen.. What can be the problem? Thanks

user-removed

Not applicable

614 Views

1 replies

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American Airlines ()(18O0)(274-9543) customer service phone number

American Airlines ()(18O0)(274-9543) customer service phone number American Airlines customer service number American Airlines contact customer service American Airlines customer service numbers American Airlines Tollfree number American Airlines Tol...

Regular

American Airlines ()(18O0)(274-9543) customer service phone number American Airlines customer service number American Airlines contact customer service American Airlines customer servi...

324 Views

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airlines
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Can't play Maroon 5 music.

I have followed playlists for the best of Maroon 5 and the only two songs that are able to play are the ones link to other artists as well. If I search Maroon 5 and just try playing a song on their profile it doesn't work either it says song unavaila...

Newbie

I have followed playlists for the best of Maroon 5 and the only two songs that are able to play are the ones link to other artists as well. If I search Maroon 5 and just try playing a song on their p...

Joe

Community Legend

1270 Views

4 replies

3 likes

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New interface

Yesterday I received an update for the android app which enhanched the interface. It crashed and I was forced to reinstall the app but now I havr the old interface again. Can I get the new one back?

Casual Listener

Yesterday I received an update for the android app which enhanched the interface. It crashed and I was forced to reinstall the app but now I havr the old interface again. Can I get the new one back?&...

725 Views

0 replies

3 likes

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App can't play albums

So sometimes when I switch album playlists, the app glitches and won't let me shuffle play songs from that album. It will say that there is a song playing when there clearly isn't and when I try to restart the app, it doesn't fix it. Any other option...

Casual Listener

So sometimes when I switch album playlists, the app glitches and won't let me shuffle play songs from that album. It will say that there is a song playing when there clearly isn't and when I try to r...

315 Views

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When closing the spotify app and then starting it up again removes volume controls CHROMECAST

When I'm playing music on my chromecast audio OR regular chromecast. And I close all my apps on my phone (including spotify) and then starting up spotify again removes the chromecast volume control. Does anyone else have this? Its very annoying to no...

Visitor

When I'm playing music on my chromecast audio OR regular chromecast. And I close all my apps on my phone (including spotify) and then starting up spotify again removes the chromecast volume control. ...

421 Views

0 replies

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Android
s7 edge
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Field issues with Spotify Kenwood app

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

Gig Goer

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

OryZ

Gig Goer

489 Views

1 replies

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History - what was the track i listened on cell phone?

Dear all, firstly thanks for spotify to exists. On Saturday night I was listening to Krewella radio in my car on spotify when a super song started. But instead of thumbs up I put thumbs down and the radio station rearanged. Even when I skip on last t...

Newbie

Dear all,   firstly thanks for spotify to exists.   On Saturday night I was listening to Krewella radio in my car on spotify when a super song started. But instead of thumbs up I put th...

MattSuda

Spotify Star

385 Views

1 replies

1 likes

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Downloaded music disappear

Every month or so the downloaded music I have selected, gets completely wipes out! Its sooo frustrating and I have to select them all over again and download them! I've done this quite a few times and I've lost all hope for it to get fixed on itself!...

Newbie

Every month or so the downloaded music I have selected, gets completely wipes out! Its sooo frustrating and I have to select them all over again and download them! I've done this quite a few times an...

232 Views

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How to import songs from Galaxy S8+ to Spotify Mobile App

Hi, I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app. Please tell me there is way to do this? Thanks in advance

Casual Listener

Hi,   I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app.   Please tell me there is way to do ...

Joe

Community Legend

2519 Views

1 replies

0 likes

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Si eliminó caché se borran las playlist creadas?

HolaEs la duda que tengo. Desde hace tiempo tengo saturada la memoria de mi celular y necesito liberar espacio para que todo funcione bien. Si le doy click en configuración en "eliminar la caché y los datos guardados" se borra todo y me deja solo la ...

Casual Listener

Hola Es la duda que tengo. Desde hace tiempo tengo saturada la memoria de mi celular y necesito liberar espacio para que todo funcione bien.  Si le doy click en configuración en "eliminar la c...

uvildo

Newbie

43754 Views

6 replies

1 likes

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