Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42003 Views
  • 65 replies
  • 25 likes
  • 42003 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877711 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877711 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26300 Views
  • 4 replies
  • 0 likes
  • 26300 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify autoplaying

Hi!My Spotify has started to autoplay when i snooze and even when i end a phone call. How do i make this stop?Kind regards. Kenneth.

  • Casual Listener
  • Hi! My Spotify has started to autoplay when i snooze and even when i end a phone call. How do i make this stop? Kind regards. Kenneth. 
  • Fastford
  • Casual Listener
  • 328 Views
  • 2 replies
  • 1 likes
  • 328 Views
  • 2 replies
  • 1 likes

Downloaded music is gone

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline.. Why? This is a bug. Please repair that..

  • Newbie
  • Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline..  Why? This is a bug. Please repair that..
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

I got charge for nothing

After I finish the registration as premium member. The page doesn't send me any notification. I think, my premium doesn't active yet, because I can't play music without shuffle it. But, after one month I get charge on my credit card. I pay for nothin...

  • Visitor
  • After I finish the registration as premium member. The page doesn't send me any notification.  I think, my premium doesn't active yet, because I can't play music without shuffle it. But, after ...
  • user-removed
  • Not applicable
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Some songs are grey and won't play on mobile, but will just fine on my computer?

I uploaded a lot of local files from my PC and some of them will play with no issue on my Android, but some of them are grey and wont play when I select them. All songs will play just fine on my computer. EDIT: Fixed a typo

  • Newbie
  • I uploaded a lot of local files from my PC and some of them will play with no issue on my Android, but some of them are grey and wont play when I select them. All songs will play just fine on my comp...
  • Joe
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Songs downloading on mobile data even when not allowed

Hello,My Spotify app on my Android phone is constantly downloading new songs from playlists on mobile data, even when I've disabled the option to do so.Any solutions? Thanks!Picture 1: My WiFi is off, my mobile data is on, Spotify is downloading song...

  • Newbie
  • Hello, My Spotify app on my Android phone is constantly downloading new songs from playlists on mobile data, even when I've disabled the option to do so. Any solutions? Thanks! Picture 1: My WiFi ...
  • Joe
  • Community Legend
  • 2564 Views
  • 1 replies
  • 0 likes
  • 2564 Views
  • 1 replies
  • 0 likes

Verwijderen van alle nummers uit map nummers

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

  • Newbie
  • onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr
  • 2793 Views
  • 0 replies
  • 5 likes
  • 2793 Views
  • 0 replies
  • 5 likes

Can't listen to certain artist

Hello,I used spotify a long time for free. Now I purchased a test-account in the hope I could listen to actors without any songs. But seems like I can't, because of some ugly geo-blocking. For example the Band: SCANDAL or KALAFINA I can follow the ba...

  • Regular
  • Hello, I used spotify a long time for free. Now I purchased a test-account in the hope I could listen to actors without any songs. But seems like I can't, because of some ugly geo-blocking.   ...
  • Vanessa0304
  • Newbie
  • 9219 Views
  • 10 replies
  • 0 likes
  • 9219 Views
  • 10 replies
  • 0 likes

Solved!! Way to only see downloaded music?

I'm using Spotify 1.0.0.82 on Android 4.4.2. I plan to use Spotify offline pretty often so I was wondering if there was any way to see just music that has been downloaded (i.e. that can be played in offline mode) without having to see all the cool mu...

  • Casual Listener
  • I'm using Spotify 1.0.0.82 on Android 4.4.2. I plan to use Spotify offline pretty often so I was wondering if there was any way to see just music that has been downloaded (i.e. that can be played in ...
  • jarneQ
  • Regular
  • 296623 Views
  • 35 replies
  • 5 likes
  • 296623 Views
  • 35 replies
  • 5 likes

Unable to Log In Using Facebook

Im trying to log into Spotify using my Facebook account. Im logged into Facebook on my phone but everytime I click "Log In with Facebook" it keeps brining up a different Facebook account and doesnt give me the option to choose "Not Me" or Log out it ...

  • Newbie
  • Im trying to log into Spotify using my Facebook account. Im logged into Facebook on my phone but everytime I click "Log In with Facebook" it keeps brining up a different Facebook account and doesnt g...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs not staying downloaded on phone

Recently got a new sony xperia xz1. It seems everytime I close the spotify app the songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the internet also plays a part in this. I have to hit the downl...

  • Newbie
  • Recently got a new sony xperia xz1. It seems everytime I close the spotify app the  songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the in...
  • Leonardo
  • Roadie
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

How long will spotify work without an internet connection?

HI there, I am about to set off on a 2 month row across the Atlantic Ocean. I won't have internet access for the entirety of this journey. I want to know whether or not spotify app will allow me to continue to play my offline playlists even if the ap...

  • Casual Listener
  • HI there,  I am about to set off on a 2 month row across the Atlantic Ocean. I won't have internet access for the entirety of this journey. I want to know whether or not spotify app will allow ...
  • MusicMomma
  • Casual Listener
  • 1213 Views
  • 2 replies
  • 0 likes
  • 1213 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music pausing or skipping songs randomly Galaxy S8

Hi I was using a galaxy s6 for over a year and never had an issue. Switched to an s8 last month and the app can occasionally work fine for about the first 10 or 20 minutes but then it starts to skip forward in a song or skip two or three songs ahead ...

  • Newbie
  • Hi I was using a galaxy s6 for over a year and never had an issue. Switched to an s8 last month and the app can occasionally work fine for about the first 10 or 20 minutes but then it starts to skip ...
  • Leonardo
  • Roadie
  • 10217 Views
  • 1 replies
  • 0 likes
  • 10217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Songs Skipping

As of recent I have noticed that during playback all of my spotify songs are skipping. It almost sounds like when a scratched CD is playing and a few seconds of the song is skipped over. This is happening on my android phone when i either play the mu...

  • Newbie
  • As of recent I have noticed that during playback all of my spotify songs are skipping. It almost sounds like when a scratched CD is playing and a few seconds of the song is skipped over. This is happ...
  • Leonardo
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Local files in playlist no longer syncing to phone

Local files in playlist no longer syncing to phone, read somewhere that they might have stopped this feature? any ideas? version 8.4.28

  • Casual Listener
  • Local files in playlist no longer syncing to phone, read somewhere that they might have stopped this feature? any ideas? version 8.4.28
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

NO PUEDO REPRODUCIR ARCHIVOS LOCALES EN MI CELULAR ANDROID

HE AGREGADO LA MUSICA A MIS ARCHIVOS LOCALES Y EN LA LAPTOP PUEDO ESCUCHAR LAS CANCIONES CON NORMALIDAD, LAS AGREGUE A UN PLAYLIST PARA PODER ESCUCHARLAS EN MI CELULAR PERO AL QUERER DARLE "DESCARGAR" NO DECARGAN Y NO SE PUEDEN ESCUCHAR,LA LAPTOP Y E...

  • Newbie
  • HE AGREGADO LA MUSICA A MIS ARCHIVOS LOCALES Y EN LA LAPTOP PUEDO ESCUCHAR LAS CANCIONES CON NORMALIDAD, LAS AGREGUE A UN PLAYLIST PARA PODER ESCUCHARLAS EN MI CELULAR PERO AL QUERER DARLE "DESCARGAR...
  • IoriYagamiSama
  • Casual Listener
  • 3468 Views
  • 6 replies
  • 7 likes
  • 3468 Views
  • 6 replies
  • 7 likes

gear s

I have the Gear S, did you will develop this app for it??

  • Casual Listener
  • I have the Gear S, did you will develop this app for it??
  • 309 Views
  • 0 replies
  • 1 likes
  • 309 Views
  • 0 replies
  • 1 likes

Spotify Connect - Multiroom

Hi, i have found some older topics, which describes the function to stream music via spotify connect to multiple speakers. These option is now available from spotify with the new speakers from phlips, teufel, etc. But i have following Problem, scenar...

  • Casual Listener
  • Hi,   i have found some older topics, which describes the function to stream music via spotify connect to multiple speakers.   These option is now available from spotify with the ne...
  • NickBL
  • Newbie
  • 109215 Views
  • 20 replies
  • 30 likes
  • 109215 Views
  • 20 replies
  • 30 likes

Will there be a Cache / Data in memory Limit?!

Hello together,I am new to Spotify. Just recently switched from Deezer ...I am using Spotify mainly via Android devices.First thing I recognized is, that you cannot limit spotify in collecting cache data or deleting it, without losing all your offlin...

  • Newbie
  • Hello together, I am new to Spotify. Just recently switched from Deezer ... I am using Spotify mainly via Android devices. First thing I recognized is, that you cannot limit spotify in collect...
  • Jauza
  • Music Fan
  • 1415 Views
  • 1 replies
  • 0 likes
  • Cache
    external hard drive
    internal storage
    limit
    limitation
    memory
    sd card
  • 1415 Views
  • 1 replies
  • 0 likes

Storage problem at SD and now the switch option is missing

First of all I was having problems to download playlist at the SD storage doing all the recommend things like format and clean my SD and reinstalling the app but nothing worked The app just say that the whole playlist is ready and all the green butto...

  • Newbie
  • First of all I was having problems to download playlist at the SD storage doing all the recommend things like format and clean my SD and reinstalling the app but nothing worked  The app just sa...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

New phone lost playlists

I got a new phone and I can log in but I can't find playlists and it deleted my premium status

  • Newbie
  • I got a new phone and I can log in but I can't find playlists and it deleted my premium status
  • Joe
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes