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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Behind the Lyrics don't work

I get a new Spotify account one week ago, in my old account, my behind the lyrics was working perfectly but when a changed he's stoped and even with the option turned on, nothing works

  • Newbie
  • I get a new Spotify account one week ago, in my old account, my behind the lyrics was working perfectly but when a changed he's stoped and even with the option turned on, nothing works
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Music interrupted by other user

Hi all!There is an iOS topic about this, but it's also affecting more people, like me, on Android and I want to bring this issue under attention. What's happening is, I am listening to music in my car for example, and suddenly the music stops.. I loo...

  • Music Fan
  • ...nd does not respond to the other topic. How public should this become?   Please investigate this...
  • Joe
  • Community Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Problema de almacenamiento extraño.

Buenas. Tengo un Samsung J7 prime El inconveniente es el siguiente:Alcanceno música en la tarjeta SD mediante la opción de la aplicación de "almacenar en tarjeta SD", y certificó que es así porque puedo ver lo descargado en la tarjeta. el tema es que...

  • Newbie
  •  Buenas.  Tengo un Samsung J7 prime   El inconveniente es el siguiente: Alcanceno música en la tarjeta SD  mediante la opción de la aplicación de "almacenar en tarjeta SD", y c...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Stop Spotify on Android from sending notifications while the app isn't active

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notification on my phone. This is incredibly annoying. My...

  • Visitor
  • The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notifi...
  • user-removed
  • Not applicable
  • 842 Views
  • 2 replies
  • 0 likes
  • 842 Views
  • 2 replies
  • 0 likes

Previous songs I just listened to are not kept in queue

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a playlist of mine. There is nowhere to access that s...

  • Regular
  • The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a ...
  • 333 Views
  • 0 replies
  • 1 likes
  • Android
  • 333 Views
  • 0 replies
  • 1 likes

Premium Stops playing music

Hello! I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days, I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify on "flight" mode without any conections. The thing is that after a son...

  • Newbie
  • Hello!   I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days,   I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify o...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Deja de sonar conectado por USB, pero se ve que sigue reproduciendo

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del celular la canción sigue reproduciendose. Es muy fru...

  • Newbie
  • Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del c...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Se borraron mis descargas

Hola, se borraron todas las canciones que había descargado, ya entré con la cuenta de Facebook y mi otra cuenta y en ninguna están las descargas, ya desinstalé y volví a instalar el programa y siguen sin aparecer

  • Newbie
  • Hola, se borraron todas las canciones que había descargado, ya entré con la cuenta de Facebook y mi otra cuenta y en ninguna están las descargas, ya desinstalé y volví a instalar el programa y siguen...
  • samgozzer
  • Newbie
  • 3325 Views
  • 5 replies
  • 0 likes
  • 3325 Views
  • 5 replies
  • 0 likes

Android Lineage Os not showing lyrics

Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.

  • Casual Listener
  • Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.
  • Joe
  • Community Legend
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Eliminar "volver a lo que te ha gustado"

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo.Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", hay algo a forma de sacarlo porque son canciones que ...

  • Newbie
  • Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo. Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", ...
  • 1585 Views
  • 0 replies
  • 1 likes
  • 1585 Views
  • 0 replies
  • 1 likes

Fraude.

Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi cuenta Ya la apague ,inicie sesión que tipo de rob...

  • Newbie
  • Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi...
  • Gabation
  • Casual Listener
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ¿Como borrar música descargada?

Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, pero borra todas las canciones, y yo solo quiero borra...

  • Newbie
  • Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, per...
  • IranjRojas
  • Newbie
  • 75122 Views
  • 32 replies
  • 3 likes
  • 75122 Views
  • 32 replies
  • 3 likes

Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

  • Casual Listener
  • I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

  • Casual Listener
  • Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...
  • Joe
  • Community Legend
  • 1502 Views
  • 3 replies
  • 0 likes
  • 1502 Views
  • 3 replies
  • 0 likes

Spotify Free Freeze on Ads

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phoneI have uninstalled and re-installed the app, it did not solve the issue.My device is a Moto ...

  • Casual Listener
  • Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phone I have uninstalled and re-installed the...
  • j_yoa
  • Newbie
  • 5360 Views
  • 9 replies
  • 3 likes
  • 5360 Views
  • 9 replies
  • 3 likes

Shuffle play skips to "suggested songs"

When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.

  • Casual Listener
  • When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.
  • SuperSuit12
  • Casual Listener
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes

Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

  • Casual Listener
  • ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...
  • annoyed8383
  • Newbie
  • 4641 Views
  • 22 replies
  • 1 likes
  • 4641 Views
  • 22 replies
  • 1 likes

Problem with storing data to SD card

I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage use in the app permissions category. I can't find t...

  • Casual Listener
  • I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage ...
  • Joe
  • Community Legend
  • 562 Views
  • 5 replies
  • 0 likes
  • 562 Views
  • 5 replies
  • 0 likes

Connection-Problems with Streaming & Bluetooth (Galaxy S7, Android 7.0)

Hello! I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs stutter from time to time for 0,5 to 2 seconds. I am using a Sams...

  • Casual Listener
  • Hello!    I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs...
  • Joe
  • Community Legend
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Incorrect Bluetooth Track Info

Hi,I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. This happens whether I skip forwards or backwards. Oddly...

  • Newbie
  • Hi, I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. Thi...
  • gilcohen84
  • Gig Goer
  • 436 Views
  • 2 replies
  • 1 likes
  • 436 Views
  • 2 replies
  • 1 likes