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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114931 Views

27 replies

4 likes

  • 114931 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231112 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231112 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590366 Views

79 replies

3 likes

  • 590366 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485077 Views

580 replies

42 likes

Account
Free
  • 485077 Views
  • 580 replies
  • 42 likes

app keeps force closing on LG G5

I am not sure why but I recently updated the software on my Sprint LG G5 and now my Spotify App keeps force closing while playing non-downloaded music. I tried uninstalling and reinstalling but it has still done this 4 times today! Any help would be ...

Gig Goer

I am not sure why but I recently updated the software on my Sprint LG G5 and now my Spotify App keeps force closing while playing non-downloaded music. I tried uninstalling and reinstalling but it ha...

699 Views

0 replies

0 likes

force closing
lg g5
Sprint
  • 699 Views
  • 0 replies
  • 0 likes

No items in collection on gear s3

When I open my songs in spotify on the gear s3, it says there's no items in the collection, sometimes it shows like 20 of the 80 songs I've downloaded to the device. Can we get a fix for this pushed out?

Newbie

When I open my songs in spotify on the gear s3, it says there's no items in the collection, sometimes it shows like 20 of the 80 songs I've downloaded to the device. Can we get a fix for this pushed ...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

music sync

hi guys, maybe someone can help me.i wanna move songs from my phone playlist (just on my phone, i used it before i got spotify) onto the spotify playlist, but i dont have any options for syncing my music to spotify, can someone help? otherwise ill ha...

Newbie

hi guys, maybe someone can help me. i wanna move songs from my phone playlist (just on my phone, i used it before i got spotify) onto the spotify playlist, but i dont have any options for syncing my...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Solved!! Looking for my downloaded music

I have downloaded some music for offline listening on my Huawei Media Pad Tablet just by clicking doewnload on the Spotify app but once I am offline I'm not sure how to access it. I checked the download file on my tablet but the music isn't there. Do...

Casual Listener

I have downloaded some music for offline listening on my Huawei Media Pad Tablet just by clicking doewnload on the Spotify app but once I am offline I'm not sure how to access it.  I checked the...

Noah

Community Legend

1567 Views

1 replies

0 likes

  • 1567 Views
  • 1 replies
  • 0 likes

Self Service | Device Management

So you all took a payment from me and I still can't listen to my music

Newbie

So you all took a payment from me and I still can't listen to my music

Noah

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

No songs on new device

Help...signed into my Spotify account on my new device but no songs in my library

Newbie

Help...signed into my Spotify account on my new device but no songs in my library 

Noah

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Alternative to phone listening something like a music player

Is there an alternative to listen to the phone something like a music player?

Newbie

Is there an alternative to listen to the phone something like a music player?

Noah

Community Legend

2232 Views

1 replies

0 likes

  • 2232 Views
  • 1 replies
  • 0 likes

Solved!! Move all songs from saved to a playlist on android

Hi, I'm new to spotify. I got an amazon echo and i want it to start playing my saved songs. Is there a key word to playing my playlist or do I have to add them all to a playlist with a recognisable name?

Newbie

Hi, I'm new to spotify. I got an amazon echo and i want it to start playing my saved songs. Is there a key word to playing my playlist or do I have to add them all to a playlist with a recognisable n...

Noah

Community Legend

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Solved!! Sleep Timer

Do Spotify have this function? If not it would be great that he would have it

Music Fan

Do Spotify have this function? If not it would be great that he would have it 🙂

SimonOls

Casual Listener

106367 Views

12 replies

32 likes

  • 106367 Views
  • 12 replies
  • 32 likes

Freezin my screen

When I enter spotify, everything is normal but when i keep the app in multitasking and make anything else on my phone, when I enter spoify again all the screen is freezed and I have to reboot the app. This happen frequently.

Casual Listener

When I enter spotify, everything is normal but when i keep the app in multitasking and make anything else on my phone, when I enter spoify again all the screen is freezed and I have to reboot the app...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Trying to scrobble with bad user/pass shows an annoying bug.

I tried to scrobbkle to last.fm but I didn't remember my last.fm username/password then abandoned that idea. Spotify didn't.I have tried disabling the scrobble many times, both on my desktop and android, but I always get the annoying notification on ...

Casual Listener

I tried to scrobbkle to last.fm but I didn't remember my last.fm username/password then abandoned that idea. Spotify didn't. I have tried disabling the scrobble many times, both on my desktop and an...

gfvasconcelos

Casual Listener

821 Views

2 replies

0 likes

scrobble
  • 821 Views
  • 2 replies
  • 0 likes

[Android] Local files downloaded on Spotify app but won't play

I've recently moved from an Apple iPhone to the Google Pixel 2 and it seems that this issue is only exclusive to my Android device. The local files added through my PC can be downloaded onto my phone but they just won't play. The player simply skips ...

Newbie

I've recently moved from an Apple iPhone to the Google Pixel 2 and it seems that this issue is only exclusive to my Android device.   The local files added through my PC can be downloaded onto...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Playlist on Shuffle repeats tracks in single session

I created a playlist with 50+ songs in it. When I went to listen to it I put it on shuffle. Then I noticed that it will play the same songs multiple times before getting to the end of the playlist. Other songs I don't think ever play. I signed up for...

Visitor

I created a playlist with 50+ songs in it. When I went to listen to it I put it on shuffle. Then I noticed that it will play the same songs multiple times before getting to the end of the playlist. O...

user-removed

Not applicable

844 Views

3 replies

0 likes

  • 844 Views
  • 3 replies
  • 0 likes

Can't play songs from midway through a playlist, restarts at beginning.

I have a playlist of about 500 songs. Unfortunately because Spotify seems to have ruined their shufle feature, just shuffling the playlist results in hearing the same 30 songs in a row. A rubbish but usable solution to this is to try and play the pla...

Music Fan

I have a playlist of about 500 songs. Unfortunately because Spotify seems to have ruined their shufle feature, just shuffling the playlist results in hearing the same 30 songs in a row. A rubbish but...

user-removed

Not applicable

1696 Views

6 replies

0 likes

  • 1696 Views
  • 6 replies
  • 0 likes

My music turns off

Everytime I Change an app my spotify wont play in the background it pauses every time and after i play agaim it still will turn off , this is frustrating im on a samsumg galaxy s8+ and if this doesn't resolve i will cancel my member ship please help

Newbie

Everytime I Change an app my spotify wont play in the background it pauses every time and after i play agaim it still will turn off , this is frustrating im on a samsumg galaxy s8+ and if this doesn'...

Joe

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Random pausing with some volume changes.

Hi all, My Spotify has randomly started to pause my music after approx 10 seconds. Sometimes this is accompanied by the volume decreasing then increasing prior to the pause. As you can imagine this is very annoying as I spend a lot of time listening ...

Regular

Hi all,   My Spotify has randomly started to pause my music after approx 10 seconds. Sometimes this is accompanied by the volume decreasing then increasing prior to the pause. As you can imagi...

Noah

Community Legend

20359 Views

10 replies

0 likes

  • 20359 Views
  • 10 replies
  • 0 likes

Cant log in "you are in offline-mode"

Hi, Anyone can help me? My Samsung Edge7 say me that "I'm currently offline-mode and I should go to online-mode so I could get connection to spotify" when I'm trying to log in. My phone is in wifi and I have mobile data on as well. all the another pr...

Casual Listener

Hi,   Anyone can help me?   My Samsung Edge7 say me that "I'm currently offline-mode and I should go to online-mode so I could get connection to spotify" when I'm trying to log in. &nb...

TroyWolf

Roadie

2335 Views

4 replies

1 likes

  • 2335 Views
  • 4 replies
  • 1 likes

Every song is in grey

Hi everyone, I have an issue on my Android app as every song on the entire app is greyed so I can't select any song I want to listen to! For the same account, I don't have any trouble on my Mac so it does not come from my account... I don't know what...

Casual Listener

Hi everyone,    I have an issue on my Android app as every song on the entire app is greyed so I can't select any song I want to listen to! For the same account, I don't have any trouble ...

Joe

Community Legend

677 Views

3 replies

0 likes

  • 677 Views
  • 3 replies
  • 0 likes

Won't let me sign in to my account on my Android phone due to offline account

My phone won't let me sign in to my account when I try to sign into it in my phone. When I try to sign in It says "You are currently set to offline; Please go online to connect to Spotify" I havent had my account offline for longer than 5-6 days. Can...

Newbie

My phone won't let me sign in to my account when I try to sign into it in my phone. When I try to sign in It says "You are currently set to offline; Please go online to connect to Spotify" I havent h...

Joe

Community Legend

1008 Views

3 replies

0 likes

  • 1008 Views
  • 3 replies
  • 0 likes

Samsung Gear headset controls

I cannot get Spotify tracks to pause/stop with the centre button on my BT earphones. All other buttons work including pressing same centre button to Play a track. It is annoying as I have to go in to the watch menus to pause audio when running, inste...

Newbie

I cannot get Spotify tracks to pause/stop with the centre button on my BT earphones. All other buttons work including pressing same centre button to Play a track. It is annoying as I have to go in to...

Aka7

Regular

704 Views

1 replies

1 likes

  • 704 Views
  • 1 replies
  • 1 likes