Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41704 Views
  • 65 replies
  • 25 likes
  • 41704 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877629 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877629 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26281 Views
  • 4 replies
  • 0 likes
  • 26281 Views
  • 4 replies
  • 0 likes

Unable to install Spotify on a Wiko Freddy (Marshmallow-6.0)

Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0.On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed after this, nor there seem to be any Spotify files in t...

  • Newbie
  • Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0. On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed af...
  • Joe
  • Community Legend
  • 495 Views
  • 1 replies
  • 1 likes
  • 495 Views
  • 1 replies
  • 1 likes

Solved!! Deleting app data

Hi, I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction. Anyways, I am a non-premium user and recently have been annoyed that Spotify is using about 3gb of my phone storage. After a bit of digging ...

  • Casual Listener
  • Hi,   I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction.   Anyways, I am a non-premium user and recently have been annoyed that Sp...
  • The_Arbiter
  • Casual Listener
  • 7274 Views
  • 2 replies
  • 0 likes
  • 7274 Views
  • 2 replies
  • 0 likes

The app keeps turnng off

Hello,I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then install it again but t doesnt work and it keeps turnin...

  • Newbie
  • Hello, I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then i...
  • Joe
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Are there any alternative Spotify clients for Android 6.0?

The official app crashes all the time, and has done so for over 2 years now since i got this phone. I have given up the hope that the next spotify update will fix these issues, and i'm looking for an alternative client for Android 6.0. Thanks. [EDIT:...

  • Music Fan
  • The official app crashes all the time, and has done so for over 2 years now since i got this phone. I have given up the hope that the next spotify update will fix these issues, and i'm looking for an...
  • turbolego
  • Music Fan
  • 7384 Views
  • 2 replies
  • 0 likes
  • Alternative
    Android 6.0
    Client
    marshmallow
  • 7384 Views
  • 2 replies
  • 0 likes

Samsung Gear Sport online music

I'm thinking of getting the sport, but want to know if the spotify app works (the online shuffle parts) if I don't have a premium spotify account. I don't need to download the playlists or songs, just wanna play on Wi-Fi.Also, for this function to wo...

  • Newbie
  • I'm thinking of getting the sport, but want to know if the spotify app works (the online shuffle parts) if I don't have a premium spotify account. I don't need to download the playlists or songs, jus...
  • Lars13
  • Regular
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change settings in app

Hello guys, please help i buy new phone, i have installed Spotify app, but in setting is almost every option grey and i can't change anything. It seem blocked somehow, but i dont know where to look. On previous phone was everything OK.

  • Newbie
  • Hello guys, please help i buy new phone, i have installed Spotify app, but in setting is almost every option grey and i can't change anything. It seem blocked somehow, but i dont know where to look. ...
  • Joe
  • Community Legend
  • 9757 Views
  • 3 replies
  • 2 likes
  • 9757 Views
  • 3 replies
  • 2 likes

My music will not sace or download to my phone

Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription.

  • Newbie
  • Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription. 
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Mobile app causing desktop app to constantly pause.

For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 seconds without it pausing. I have determined that i...

  • Newbie
  • For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 s...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Nexus 7 2013 not detecting USB drive

Hi, So today I tried to plugin my usb drive so I could put my Spotify songs onto it since I am running low on device storage, but Spotify wont detect it even though I can browse to it on the Nexus 7 2013.Now I have tried this exact drive in a OnePlus...

  • Music Fan
  • Hi, So today I tried to plugin my usb drive so I could put my Spotify songs onto it since I am running low on device storage, but Spotify wont detect it even though I can browse to it on the Nexus 7 ...
  • stevenascott
  • Music Fan
  • 2014 Views
  • 8 replies
  • 0 likes
  • 2014 Views
  • 8 replies
  • 0 likes

No more "save to sd card" option

For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, not being able to log in. When I got home, I did ge...

  • Newbie
  • For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, ...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Spotify doesn't work after adv

My spotify doesn't work after an adv of Hertz. I've to wait the spot (where nothing is showed, just the time bar) and then nothing happens. When i clic on random button it says that i need the premium version

  • Newbie
  • My spotify doesn't work after an adv of Hertz. I've to wait the spot (where nothing is showed, just the time bar) and then nothing happens. When i clic on random button it says that i need the premiu...
  • azle_brimstone
  • Newbie
  • 314 Views
  • 1 replies
  • 3 likes
  • 314 Views
  • 1 replies
  • 3 likes

Cant access premium on new Samsung S8

Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to work on my new phone i have tried logging out of my ol...

  • Visitor
  • Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to wor...
  • Joe
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Préférences : options "non disponibles pour l'instant"

Bonjour tout le monde,Dans l'appli Android Spotify, quand je diffuse sur mes enceintes Sonos, la plupart des options de Préférences sont grisés (il est précisé "non disponible pour l'instant") alors qu'elles sont bien toutes disponibles quand je diff...

  • Newbie
  • Bonjour tout le monde, Dans l'appli Android Spotify, quand je diffuse sur mes enceintes Sonos, la plupart des options de Préférences sont grisés (il est précisé "non disponible pour l'instant") alor...
  • Joe
  • Community Legend
  • 8530 Views
  • 2 replies
  • 4 likes
  • 8530 Views
  • 2 replies
  • 4 likes

Song slider bar not appearing

The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?

  • Regular
  • The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?
  • Joe
  • Community Legend
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

How can I delete the "My music" list?

I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one?Android device, Samsung Galaxy S8+.

  • Newbie
  • I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one? Android de...
  • Joe
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

A little help needed.

Hi everyoneI wanted to know how does spotify works. I have been using it for sometime what I can't seem to understand is even if i just stream a song (not even saving it on playlist or anything ) it is occupying my space in the storage i.e. just list...

  • Casual Listener
  • Hi everyone I wanted to know how does spotify works. I have been using it for sometime what I can't seem to understand is even if i just stream a song (not even saving it on playlist or anything ) i...
  • Joe
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Local files disappeared from mobile

I have a playlist dedicated to local files so I could sync it all to my android device at the same time. I was able to do this previously without any issues but all of a sudden my local files disappeared from my android device. Now I can't even downl...

  • Newbie
  • I have a playlist dedicated to local files so I could sync it all to my android device at the same time. I was able to do this previously without any issues but all of a sudden my local files disappe...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

Android App not allowed --> Use web player ?

Hi,Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't think I'm the only one with this issue.Thanks

  • Newbie
  • Hi, Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't thin...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Can not log in

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!! This happens if Spotify has been set to offline mode. This has happened 3 times. T...

  • Newbie
  • When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!!   This happens if Spotif...
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Move all to SD card (Android 5.0.2)

Hi all! I can't move all the playlists to SD Card. I have Spotify Premium. When I tried move it, this send me a error message: "We could not move your data. It might be a problem with your SD card. Check permissions and try again." Can you help me? P...

  • Newbie
  • Hi all!   I can't move all the playlists to SD Card. I have Spotify Premium. When I tried move it, this send me a error message: "We could not move your data. It might be a problem with your S...
  • BetoL86
  • Newbie
  • 1540 Views
  • 3 replies
  • 0 likes
  • 1540 Views
  • 3 replies
  • 0 likes