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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846949 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846949 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16145 Views
  • 3 replies
  • 0 likes
  • 16145 Views
  • 3 replies
  • 0 likes

spotify familiar premium não funciona

Olá, efetuei o pagamento ontem do spotify premium família, mas ao tentar adicionar músicas em fila para tocar depois ele diz que isso é um recurso do premium me perguntando se quero fazer upgrade. Além disso, não consigo passar um pouco pra frente a ...

  • Newbie
  • Olá, efetuei o pagamento ontem do spotify premium família, mas ao tentar adicionar músicas em fila para tocar depois ele diz que isso é um recurso do premium me perguntando se quero fazer upgrade. &...
  • Carvalho
  • Newbie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Store on sd card

I would like to move the app to my SD card, which has more than enough storage, but that option doesn't seem to be available, even though I can do it with other apps. Alternatively, I would like to store downloaded music on the SD card, but I couldn'...

  • Regular
  • I would like to move the app to my SD card, which has more than enough storage, but that option doesn't seem to be available, even though I can do it with other apps. Alternatively, I would like to s...
  • atreotb
  • Regular
  • 216 Views
  • 4 replies
  • 0 likes
  • 216 Views
  • 4 replies
  • 0 likes

Mobile data went nuts

Spotify used 3GB of my mobile data in 2 days. I was not listening to anything and my settings are set to download only via wi-fi. Does anyone know what is going on??

  • Newbie
  • Spotify used 3GB of my mobile data in 2 days. I was not listening to anything and my settings are set to download only via wi-fi. Does anyone know what is going on??
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Speichern auf SD nicht mehr möglich und Alben werden gelöscht

Aloha @LL,seit heute gibt es bei mir unter den Optionen nicht mehr die möglichkeit auszuwählen wo ich die Datein hinspeichern möchte. Und was mich auch tierisch nervt ist das ich mindestens 2mal im Monat alle Playlisten und Alben neu runterladen muss...

  • Newbie
  • Aloha @LL, seit heute gibt es bei mir unter den Optionen nicht mehr die möglichkeit auszuwählen wo ich die Datein hinspeichern möchte.  Und was mich auch tierisch nervt ist das ich mindestens ...
  • 470 Views
  • 0 replies
  • 1 likes
  • 470 Views
  • 0 replies
  • 1 likes

Cant download favourites

Spotify is super slow so I uninstalled, rebooted, and reinstalled spotify. Now I get an error downloading playlists.

  • Regular
  • Spotify is super slow so I uninstalled, rebooted, and reinstalled spotify. Now I get an error downloading playlists.
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Skip not working with premium

I just purchased premium and every time I try to skip it gives me a pop up that says "get premium" even though I already have it. I've logged out and then logged back in and even restarted my phone. Please help!

  • Casual Listener
  • I just purchased premium and every time I try to skip it gives me a pop up that says "get premium" even though I already have it. I've logged out and then logged back in and even restarted my phone. ...
  • female_carcass
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Dieser Song ist nicht verfügbar, Problemlösungen funktionieren nicht.

Hi ich habe das problem dass 2 von 3 liedern die ich bei spotify suche nicht verfügbar sind, unter anderem bekannte lieder wie von 257ers oder Hanybal aber auch die ganze Viral Hits playlist existiert zwar aber die songs darin sind für mich bicht ver...

  • Casual Listener
  • Hi ich habe das problem dass 2 von 3 liedern die ich bei spotify suche nicht verfügbar sind, unter anderem bekannte lieder wie von 257ers oder Hanybal aber auch die ganze Viral Hits playlist existier...
  • Anton9
  • Newbie
  • 33640 Views
  • 5 replies
  • 7 likes
  • 33640 Views
  • 5 replies
  • 7 likes

Deleted Songs

Hi, I have spotify premium and have many songs downloaded. However the past week, my downloaded songs only stay on my device for around 1 day and then all of a sudden, they go shaded and won't let me play them offline? Any tips?

  • Newbie
  • Hi,   I have spotify premium and have many songs downloaded. However the past week, my downloaded songs only stay on my device for around 1 day and then all of a sudden, they go shaded and won...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Sync local files on mobile? (without PC)

Hi all,This might be seems a redundant questions but i really looked keenly for an answer and couldn't find any. I saw all previous answers which depends on adding your local music to your PC (make a playlist) then playing then through the same wifi ...

  • Newbie
  • Hi all, This might be seems a redundant questions but i really looked keenly for an answer and couldn't find any. I saw all previous answers which depends on adding your local music to your PC (ma...
  • 1101 Views
  • 0 replies
  • 3 likes
  • 1101 Views
  • 0 replies
  • 3 likes

Musik auf Android radio übertragen

Hallo, ich habe ein Auto radio mit Android 5.1 aber leider kein internet, jetzt meine drage ist es möglich eine playlist auf meinem handy auf eine externe sd herunter zu landen und dann die sd ins auto radio und dann in der spotify app den Speicher o...

  • Newbie
  • Hallo, ich habe ein Auto radio mit Android 5.1 aber leider kein internet, jetzt meine drage ist es möglich eine playlist auf meinem handy auf eine externe sd herunter zu landen und dann die sd ins au...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Solved!! Last.fm username/password error

I've seen other threads on this problem but none with a solution that works for me. I've only just started using last.fm and after scrobbling four songs, Spotify now gives me a username/password error for last.fm....I've turned scrobbling off and on,...

  • Casual Listener
  • I've seen other threads on this problem but none with a solution that works for me. I've only just started using last.fm and after scrobbling four songs, Spotify now gives me a username/password erro...
  • cbqrr
  • Newbie
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se borran canciones

Esto me viene pasando muy seguido de hace como 3 semanas, no logro entender por qué, tengo suficiente espacio libre (2.30GB) y no excedo la cantidad de dispositivos con la sesión abierta (3) y principalmente es que al descargar las canciones y quitar...

  • Newbie
  • Esto me viene pasando muy seguido de hace como 3 semanas, no logro entender por qué, tengo suficiente espacio libre (2.30GB) y no excedo la cantidad de dispositivos con la sesión abierta (3) y princi...
  • Maria_B
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Saving to SD card not an option

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

  • Newbie
  • I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great
  • Joe
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

ACCOUNT HACKED - Need help

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...

  • Casual Listener
  • Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...
  • imran7
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

new phone and my playlists did not transfer

playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone. i now have a samsung galaxy S8

  • Newbie
  • playlist did not transfer to my new phone and says i do not have premium,  I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone...
  • Joe
  • Community Legend
  • 1382 Views
  • 1 replies
  • 0 likes
  • 1382 Views
  • 1 replies
  • 0 likes

Sound distortion

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

  • Newbie
  • I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Offline mode not working

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.

  • Music Fan
  • I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without int...
  • Joe
  • Community Legend
  • 864 Views
  • 7 replies
  • 0 likes
  • 864 Views
  • 7 replies
  • 0 likes

It's acting weird

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?

  • Casual Listener
  • My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...
  • Joe
  • Community Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Not ok

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

  • Newbie
  • While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong
  • Joe
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Offline content not available after shutdown/powerup but still takes up space on SD card

I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...

  • Casual Listener
  • I run Spotify in my car on an older Android phone (Samsung Galaxy S3).  Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes