Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I just got a pixel 2 and am having issues with the Spotify app. 1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last phone this just showed on the lock screen 2. Music stops playin...
I just got a pixel 2 and am having issues with the Spotify app. 1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last pho...
317 Views
0 replies
0 likes
Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. Escludo il disco pieno del cellulare perché tutte l...
Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. ...
361 Views
0 replies
0 likes
All my artists and songs have vanished. This happens often with artists but never my entire library .
All my artists and songs have vanished. This happens often with artists but never my entire library .
201 Views
0 replies
0 likes
I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I enjoy the app and the service as a whole. I saw ano...
I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I ...
313 Views
0 replies
0 likes
SpotifyEdge panel for my s6 isn't worlimg. We'll I don't know it its the app or spotify itself. When I try to share I push more and it shuts down my sharing ability and won't allow me to place anything on the ease panel. Can someone help me pllleeeaa...
SpotifyEdge panel for my s6 isn't worlimg. We'll I don't know it its the app or spotify itself. When I try to share I push more and it shuts down my sharing ability and won't allow me to place anythi...
Casual Listener
1186 Views
1 replies
0 likes
I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has been previously swiped away after pausing a song. How to resolve it (tem...
I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has bee...
Casual Listener
358 Views
1 replies
0 likes
After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day. I download the songs for offline listening, but after closing the app the songs are not downloaded anymore. Funny thing is, is that on my SD c...
After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day. I download the songs for offline listening, but after closing the app the so...
365 Views
0 replies
0 likes
Any way of playing them? (I use them an awful lot through the app on my phone, and it would be awesome to be able to use them similarly in my shiny new car)
Any way of playing them? (I use them an awful lot through the app on my phone, and it would be awesome to be able to use them similarly in my shiny new car)
197 Views
0 replies
0 likes
I have managed to successfull download and save several albums that all appear under my Playlists. However, only some of them - and not always the same ones - appear under my lists of Albums or Artists. Does anyone know how I can solve this?
I have managed to successfull download and save several albums that all appear under my Playlists. However, only some of them - and not always the same ones - appear under my lists of Albums or Artis...
328 Views
0 replies
0 likes
For a few weeks now I am not able to play some artists (examples: The National, The Decemberists, Bohren & Der Club of Gore).When I select any track by one of those artists, the now playing bar in the bottom of the app disappears. When I choose "Shuf...
For a few weeks now I am not able to play some artists (examples: The National, The Decemberists, Bohren & Der Club of Gore). When I select any track by one of those artists, the now playing bar...
Not applicable
541 Views
2 replies
0 likes
The messageboard in here is a total mess. Am I supposed to browse through 640 threads only in Android section? madness. Why aren't there mandatory sub-categories? Even only 5 or less categories would help a lot. What is the definition of 'Labels' and...
The messageboard in here is a total mess. Am I supposed to browse through 640 threads only in Android section? madness. Why aren't there mandatory sub-categories? Even only 5...
Community Legend
448 Views
1 replies
0 likes
A few times now i've experienced my Spotify app (on android) will suddenly start updating and downloading a load of playlists when i am off Wifi (using a 4G connection) even through my settings have "Download using cellular" set to Off. Last month, a...
A few times now i've experienced my Spotify app (on android) will suddenly start updating and downloading a load of playlists when i am off Wifi (using a 4G connection) even through my settings have ...
302 Views
0 replies
0 likes
Lately spotify plays one song then stops, i cant play another cause it tells me i need premium if i want ad free music? The app has been down for 10 + hours on my phone. Then other times it plays 30 seconds of a song then stops..mmkaay. hey its free ...
Lately spotify plays one song then stops, i cant play another cause it tells me i need premium if i want ad free music? The app has been down for 10 + hours on my phone. Then other times it pla...
Roadie
352 Views
1 replies
0 likes
I have all the available albums downloaded on my s7, but cant manage to play them. It happen only with oasis' albums, whether they are downloaded or not, online or offline...My friends can easily play this music, so I cant really figure out whats goi...
I have all the available albums downloaded on my s7, but cant manage to play them. It happen only with oasis' albums, whether they are downloaded or not, online or offline...My friends can easily pla...
352 Views
0 replies
0 likes
I can't listen to songs that i've been able to hear before. My husband can listen to these songs. I have spotify premium.
I can't listen to songs that i've been able to hear before. My husband can listen to these songs. I have spotify premium.
326 Views
0 replies
0 likes
I can't get Spotify to download music to my SD card and am running out of options. I've tried uninstalling and reinstalling Spotify as well as deleting downloaded music and moving com.spotify.music folder from internal storage to SD card - this gives...
I can't get Spotify to download music to my SD card and am running out of options. I've tried uninstalling and reinstalling Spotify as well as deleting downloaded music and moving com.spotify.music f...
Music Fan
1011 Views
1 replies
0 likes
I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?
I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?
Spotify Star
457 Views
1 replies
0 likes
Why can't I watch Behind the lyrics on my Samsung Galaxy Grand Prime
Why can't I watch Behind the lyrics on my Samsung Galaxy Grand Prime
279 Views
0 replies
0 likes
Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are featured on play. These are all major artist such as Fu...
Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are feat...
Newbie
396 Views
1 replies
0 likes
Hey everyone, So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went wrong. That didn't work. Please have another go." The rest of...
Hey everyone, So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went w...
1026 Views
0 replies
9 likes
