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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842591 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842591 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14264 Views
  • 1 replies
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  • 14264 Views
  • 1 replies
  • 0 likes

Music removed

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME.I received a warning about something that I have 3 downloads or accounts on my own account but I'M THE ONLY WH...

  • Casual Listener
  • I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME. I received a warning about something that I have 3 downlo...
  • fearwrx
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Lost all saved songs

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

  • Newbie
  • I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?
  • 103 Views
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  • 103 Views
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Solved!! Latest version crashes after a few seconds of play

Latest Android update doesn't work due to crash with 100% reproducibility.I'm using Samsung Galaxy S7

  • Casual Listener
  • Latest Android update doesn't work due to crash with 100% reproducibility. I'm using Samsung Galaxy S7
  • Joe
  • Community Legend
  • 963 Views
  • 8 replies
  • 0 likes
  • 963 Views
  • 8 replies
  • 0 likes

spotify keeps deleting my family members

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys. do you need me to send bills or our identity cards to you as proof of address? geez, if you hav...

  • Newbie
  • hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys.   do you need me to send bills or our...
  • Omars
  • Newbie
  • 338 Views
  • 1 replies
  • 2 likes
  • 338 Views
  • 1 replies
  • 2 likes

Spotify says: 'No Internet Connection Available' when using Mobile/Cellular data on my Smart Phone

Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...

  • Newbie
  • Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...
  • Joe
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Problems with local songs

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove this I cleared all spotify data and now return and fin...

  • Regular
  • Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove thi...
  • Joe
  • Community Legend
  • 591 Views
  • 9 replies
  • 0 likes
  • 591 Views
  • 9 replies
  • 0 likes

Solved!! After Latest Release Songs Won't Play, spotify crashes

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

  • Regular
  • When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge
  • impulsee120
  • Regular
  • 671 Views
  • 4 replies
  • 2 likes
  • 671 Views
  • 4 replies
  • 2 likes

Eri

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

  • Newbie
  • Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda
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  • 96 Views
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Data

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...

  • Newbie
  • I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...
  • Joe
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Storage Option

I have external storage SD Card. Within the settings of Spotify, no storage option appears.

  • Newbie
  • I have external storage SD Card.  Within the settings of Spotify, no storage option appears.
  • user-removed
  • Not applicable
  • 301 Views
  • 2 replies
  • 1 likes
  • 301 Views
  • 2 replies
  • 1 likes

Cannot merge free acct with premium

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...

  • Newbie
  • I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...
  • 116 Views
  • 0 replies
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  • 116 Views
  • 0 replies
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Problems mode offline

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil

  • Newbie
  • When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil
  • 104 Views
  • 0 replies
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  • 104 Views
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Spotify crashes when playing music on latest Android beta

Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.

  • Regular
  • Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

Calidad de Sonido con Premium

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...

  • Newbie
  • Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...
  • 359 Views
  • 0 replies
  • 1 likes
  • 359 Views
  • 0 replies
  • 1 likes

Android App says no internet connection available while on t-mobile

Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info: Phone: HTC On...

  • Regular
  • Hello!    Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to ...
  • The_bhoy
  • Newbie
  • 34566 Views
  • 67 replies
  • 4 likes
  • 34566 Views
  • 67 replies
  • 4 likes

Solved!! Spotify shuts down as soon as it starts playing

My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem. The second you start playing music, it plays for a split second and disappears. The app doesn't completely crash, as it is still running. when I click the overvie...

  • Gig Goer
  • My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem.  The second you start playing music, it plays for a split second and disappears.  The app doesn't com...
  • Joe
  • Community Legend
  • 922 Views
  • 8 replies
  • 1 likes
  • 922 Views
  • 8 replies
  • 1 likes

Technical Problem..

Hey Guys, It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I've check every group chat but nobody can help me. Also, when ...

  • Newbie
  • Hey Guys,   It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I'v...
  • Joe
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Genius not showing up samsung galaxy s8

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

  • Newbie
  • I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times
  • Joe
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Spotify Android app doesn't show HiFi system as available device

Hi,I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOWEVER, using my wifes iPhone, the system does show as ...

  • Casual Listener
  • Hi, I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOW...
  • Joe
  • Community Legend
  • 219 Views
  • 2 replies
  • 1 likes
  • 219 Views
  • 2 replies
  • 1 likes

Solved!! Spotify App crashes immediately when playing music

Hey guys, today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device. Software Version: 8.4.9.249 armV7I have Spotify Premium. I can start the app, I can change settings, I can download things, but I cann...

  • Music Fan
  • Hey guys,     today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device.   Software Version: 8.4.9.249 armV7 I have Spotify Premium...
  • Joe
  • Community Legend
  • 668 Views
  • 2 replies
  • 1 likes
  • 668 Views
  • 2 replies
  • 1 likes