Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i discovered a premium feature and that i should get a pre...
Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my mind is that before this message appeared I have upg...
I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to signify they are downloaded). I'm not really to happy ...
For the past few days, I have been unable to find any users by searching their names in the search bar. I can still search for people I'm following but I cannot follow anyone new without looking at one of my friend's followers.
Hello,I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify.PS : Sorry for my bad english, i'm french
I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A few weeks back my phone broke so i bought a galaxy ...
Hi @ all,I have the problem that once a Song is over Spotify paused at the end of Song.Nevertheless if I play music on my Android device Or on PC.Checked all settings and seems to be ok.Also reinstalled Spotify and cleared Cache but nothing helped.Al...
I have 20 gigs left on my sd card but Spotify says I'm out of space, there's no storage option in the settings. Alternatively, I cleared cache, force stopped the app, uninstalled app, reset phone, went into android data and deleted com.Spotify, reins...
I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situation with a restart of the device. Today it is acting up ...
I don't have unlimited skip and I cannot shuffle my songs. But I can download my playlist on the a device. I just subscribe to a 30-day trial and I'm going to subscribe from now on. What should I do to recieve those? PS. Sry for my bad Eng. I'm from ...
Hola! Estoy decidida a adquirir Spotify Premium, el cual se que se vende a $36 por mes pero tambien advierte que algunos bancos pueden cobrar el precio en dólares, esto no pone en duda mi idea de comprarlo pero quisiera saber cuanto seria el precio e...
Hi! Well, I see in a Latin playlist (I'm argentinian) this interface:*Edit: In Windows I found the same interface too*Android:Android playlist viewAndroid playing viewWindows 10:Windows 10 playlist viewWindows 10 playing view But only can see this be...
As imagens dos albuns das musicas não estão carregando mais.
I've always had this problem with the Spotify app, and I've always updated it and I am currently using the lastest version. So there problem is when I open up the app, it says I don't have any connection to the internet and it won't let me search, br...
Hey everyone, I have a weird problem of my Kyocera Duraforce Pro on android marshmellow. Basicly I download music on data, or wifi sometimes, and I go to offline mode because theres no data at school and the wifi blocks downloading music. I go to lis...
Hi, i love Spotify but i don't like unlocking the mobile phone everytime i want to change the song i'm listening to. I've a Huawei and i don't know (maybe you still can not doing this on this phone idk) how can i visualize the song on the lock screen...
The downloading speed on my Spotify app is very slow and it stops downloading as soon as my phone screen goes off, even though am still active on spotify.I also have issues with the playback, whenever am using my phone data or WiFi and try to listen ...
Does anyone know of any way to recover songs saved for offline playing that disappeared into the ether? I downloaded my playlists for an overseas trip and found a few that I really liked. Unfortunately, they were on Discover Weekly and the second I g...
I have Spotify on my Google pixel and Everytime i download a playlist it just gets saved to my saved songs list. This is very frustrating as it won't let me listen to individual playlists. I have done a clean program reinstall and rebooted my phone. ...
Hi, I am getting frustraited withn my chrome cast audio and have been told that spotify can fix it. When connected to CCA songs keep stopping... if i click next i have to push play again. sounds like im noit the only one with thius issue. Im really h...