Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6866 Views

0 replies

7 likes

  • 6866 Views
  • 0 replies
  • 7 likes

Spotify Slow/Freezing - Playlists wont stay synced with my Samsung 128gb Evo+ Micro SD with Sony XZ1

Hi Everyone,I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and take them around with me. Since Spotify has been using ...

Newbie

Hi Everyone, I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and ta...

556 Views

0 replies

0 likes

Freezing
high quality
Playlists
Sd
slow
Sony
  • 556 Views
  • 0 replies
  • 0 likes

Spotify extra widget problem

Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..

Newbie

Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..  

476 Views

0 replies

0 likes

  • 476 Views
  • 0 replies
  • 0 likes

Songs won't download on my samsung s8+

I can't download music on my samsung s8+. Ive had premium for almost a year now, and now none of my song will down. I've done the whole reset, uninstall, delete the folder. I've even restarted after uninstalling the app it's self. Help me! P.s. yes I...

Visitor

I can't download music on my samsung s8+. Ive had premium for almost a year now, and now none of my song will down. I've done the whole reset, uninstall, delete the folder. I've even restarted after ...

user-removed

Not applicable

1018 Views

2 replies

1 likes

  • 1018 Views
  • 2 replies
  • 1 likes

Capa de álbum na tela de bloqueio

Então, queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do Spotify.... Ja tentei de tudo mas não consigo por de volta

Newbie

Então,  queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do S...

2725 Views

0 replies

4 likes

  • 2725 Views
  • 0 replies
  • 4 likes

Samsung s7 not allowing to upgrade

Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numerous times uninstalled reinstalled, restarted phone s...

Newbie

Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numero...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Playing mode

Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.

Newbie

Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Google Assistant Integration

Has Google assistant been fully integrated yet? I picked up a Note 8 and when using Google assistant to play an album it ignores the album part of the order. For instance with Siri or Google play music using assistant if I say "play album concrete an...

Visitor

Has Google assistant been fully integrated yet?  I picked up a Note 8 and when using Google assistant to play an album it ignores the album part of the order.    For instance with Si...

Sl33py

Regular

3918 Views

6 replies

0 likes

  • 3918 Views
  • 6 replies
  • 0 likes

Android app now playing info not advancing when song advances

Androind App Version 8.4.24.871 armV7 Galaxy S8+ G955USQS1AQ16This issue has been happening as long as I can remember. I have cleared the cache and also have reinstalled.When the next song begins playing the album art and now playing information does...

Newbie

Androind App Version 8.4.24.871 armV7  Galaxy S8+ G955USQS1AQ16 This issue has been happening as long as I can remember.  I have cleared the cache and also have reinstalled. When the nex...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Solved!! Devices - how to turn off?

When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am currently using, without it showing up on any other...

Casual Listener

When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am ...

dkeg1980

Casual Listener

800 Views

2 replies

0 likes

  • 800 Views
  • 2 replies
  • 0 likes

Spotify randomly mass downloading songs...

Occasionally I'll find Spotify mass downloading songs when I get on to my WiFi...to the tune of 1000-1500 songs. I'm pretty much on the limit for the number of songs that I can store on my phone (Samsung Galaxy S8) and I haven't added any songs to be...

Newbie

Occasionally I'll find Spotify mass downloading songs when I get on to my WiFi...to the tune of 1000-1500 songs.    I'm pretty much on the limit for the number of songs that I can store o...

eslizogato

Music Fan

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! Spotify downloaded music wont play

So i have used spotify in while and it worked so far but now some songs are not playing i have got another phone and tried it there and it only played it when i was online And its pretty anoying as i am premium and would like to play songs that i pay...

Casual Listener

So i have used spotify in while and it worked so far but now some songs are not playing i have got another phone and tried it there and it only played it when i was online   And its pretty ano...

Nico

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Random pauses

Hi there!I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there.I have the Elephone S8. Thanks!Alex

Casual Listener

Hi there! I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there. I have the Ele...

Arroganto

Casual Listener

6329 Views

3 replies

0 likes

  • 6329 Views
  • 3 replies
  • 0 likes

Broken Notifications

I can't recieve any notifications on any devices iOS, Android, Windows last 2 years. I'm really tired of that. There is nothing wrong with any settings. I have changed my phone 3 times. Doesn't matters.

Casual Listener

I can't recieve any notifications on any devices iOS, Android, Windows last 2 years. I'm really tired of that. There is nothing wrong with any settings. I have changed my phone 3 times. Doesn't matte...

muratcanterzi

Casual Listener

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

Play, Pause, Next Song doesn't work with headset

Since the recent 4 or 5 updates to Spotify, the ability to skip songs with a wired headset has stopped working.The strange thing is that I'm able to skip songs 2-3 times, but after that nothing happens. With a Bluetooth headset, the problem is simila...

Casual Listener

Since the recent 4 or 5 updates to Spotify, the ability to skip songs with a wired headset has stopped working. The strange thing is that I'm able to skip songs 2-3 times, but after that nothing hap...

1141403358

Newbie

6628 Views

6 replies

7 likes

Android
button controls
headset
SamsungS8
skip song
  • 6628 Views
  • 6 replies
  • 7 likes

Where is the Library option on Android

I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music. I have two devices, same version but they display ...

Casual Listener

I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music....

1488 Views

0 replies

0 likes

  • 1488 Views
  • 0 replies
  • 0 likes

Some songs in a local file playlist download from my laptop but others don't

So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its always the same songs. they play fine on the laptop.any...

Casual Listener

So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its alwa...

Joe

Community Legend

961 Views

4 replies

0 likes

  • 961 Views
  • 4 replies
  • 0 likes

Solved!! Premium Customer - Stop shuffle play on android mobile

Just upgraded. Spotify on laptop lets me play playlist in order listed, but mobile phone shuffles playlist. How do I stop shuffle on mobile and play list in order I want? Thanks

Regular

Just upgraded. Spotify on laptop lets me play playlist in order listed, but mobile phone shuffles playlist. How do I stop shuffle on mobile and play list in order I want? Thanks

Joe

Community Legend

2103 Views

5 replies

0 likes

  • 2103 Views
  • 5 replies
  • 0 likes

The app is not working just showed a black screen it has been 2 weeks now

nothing but problems ....is there a number I can call ....because this is not usefull

Casual Listener

nothing but problems ....is there a number I can call ....because this is not usefull   

Fijus

Casual Listener

1606 Views

2 replies

2 likes

  • 1606 Views
  • 2 replies
  • 2 likes

Field issues with Spotify Kenwood app

Hi. First of all sorry for my bad english. I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app.With the latest Android app updates, if I select a playlist or an album from unit menu, Spotify says I'm playing "spotify" on the noti...

Gig Goer

Hi.   First of all sorry for my bad english.   I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app. With the latest Android app updates, if I select a pl...

OryZ

Gig Goer

1877 Views

4 replies

0 likes

  • 1877 Views
  • 4 replies
  • 0 likes

Playlist issues

Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat

Newbie

Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat 😲😲😲

Joe

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes