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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Enjoying your trip?

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com" Sucks.

  • Newbie
  • I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com"   Sucks.
  • Joe
  • Community Legend
  • 6054 Views
  • 1 replies
  • 0 likes
  • 6054 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with people having this same problem. Followe their instruc...

  • Newbie
  • I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with peo...
  • 243 Views
  • 0 replies
  • 1 likes
  • 243 Views
  • 0 replies
  • 1 likes

Spotify is storing too much data on internal storage

Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run the app and play an album or playlists, I can see h...

  • Casual Listener
  • Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run ...
  • massalim
  • Casual Listener
  • 9754 Views
  • 7 replies
  • 7 likes
  • 9754 Views
  • 7 replies
  • 7 likes

Spotify closes when i pause the music

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earphones, my phone plays what i have on my Samsung music...

  • Newbie
  • Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earpho...
  • EliScott532
  • Newbie
  • 5678 Views
  • 2 replies
  • 1 likes
  • 5678 Views
  • 2 replies
  • 1 likes

Daily mixes not updating

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

  • Newbie
  • Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Sporify continuously loading but nothind happens

After month of payong without any satisfaction I try to send a message here. I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show me the albums I like or the playlist Made. Impossible to look...

  • Newbie
  • After month of payong without any satisfaction I try to send a message here.   I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show m...
  • 362 Views
  • 0 replies
  • 1 likes
  • 362 Views
  • 0 replies
  • 1 likes

Solved!! Donde se guarda mi musica?

Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?

  • Casual Listener
  • Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?
  • lauritaa35
  • Newbie
  • 523153 Views
  • 35 replies
  • 2 likes
  • 523153 Views
  • 35 replies
  • 2 likes

Spotify is slow

Hello, i have a probleme with my sportify application when i reinstall the app everything is fat and clean ... but after few days it turn slow as **bleep** ... not the application but the internet ... but i have high speed internet activated and over...

  • Regular
  • Hello, i have a probleme with my sportify application when i reinstall the app everything is fat and clean ... but after few days it turn slow as **bleep** ... not the application but the internet .....
  • LeoRager
  • Community Legend
  • 1354 Views
  • 11 replies
  • 0 likes
  • 1354 Views
  • 11 replies
  • 0 likes

new phone, where did all my playlists go?

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account.I went from samsung galaxy 6 to 8

  • Newbie
  • got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account. I went from...
  • Joe
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

[Android][Browse] Spotify update error on Android

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled other apps on my device to free up some space. Howev...

  • Newbie
  • Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled o...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Playlist not working

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also if I create a playlist it plays the first song the...

  • Casual Listener
  • Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Use music on spotify premium for YouTube videos is possible

I want tu use the music on spotify premium, for YouTube videos, and I dont no if is possivel...

  • Newbie
  • I want tu use the music on spotify premium,  for YouTube videos, and I dont no if is possivel... 
  • Bittencourt
  • Spotify Star
  • 5017 Views
  • 2 replies
  • 0 likes
  • 5017 Views
  • 2 replies
  • 0 likes

10 gb en dos dias

Buenos días. Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 canciones me ha gastado 150mb.Por favor, esto es insostenible,...

  • Casual Listener
  • Buenos días.   Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 ca...
  • sauga
  • Casual Listener
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Spotify Codes Don't Display

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

  • Newbie
  • It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

oh shoot

lolz never mind, idk how to delete this.

  • Newbie
  • lolz never mind, idk how to delete this.
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Spotify voice control on Samsung S7

Have integrated Spotify with Google assistant and can start playlists etc, but then GA will not Acton on any further commands either in Spotify or not until spotify is manually closed

  • Newbie
  • Have integrated Spotify with Google assistant and can start playlists etc, but then GA will not Acton on any further commands either in Spotify or not until spotify is manually closed 
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

About Advanced Search

I've question for this subject. Why we can't use advanced search on our playlists? I mean, I need to listen to 1960s musics on my playlist but the filter which It is year:1960-1970 is not working.

  • Regular
  • I've question for this subject. Why we can't use advanced search on our playlists? I mean, I need to listen to 1960s musics on my playlist but the filter which It is year:1960-1970 is not working.
  • Joe
  • Community Legend
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Spotify Connect Speaker does not show up

Hello,I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version. What can be wrong there? Best Regards

  • Visitor
  • Hello, I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version....
  • hvanderwalle
  • Newbie
  • 4312 Views
  • 5 replies
  • 0 likes
  • Connect
    multiroom
    speaker
    Spotify
    wifi
  • 4312 Views
  • 5 replies
  • 0 likes

Solved!! Spotify keeps deleting downloaded songs

Using 7.2.0.1250 armv7 on a Nexus 6. Every few days, every song in my library downloaded for offline play (approx 2000) is deleted, forcing me to spend an hour or so going back and downloading each album/artist individually. I use Spotify often while...

  • Newbie
  • Using 7.2.0.1250 armv7 on a Nexus 6. Every few days, every song in my library downloaded for offline play (approx 2000) is deleted, forcing me to spend an hour or so going back and downloading each a...
  • Coolioandropov
  • Casual Listener
  • 8744 Views
  • 37 replies
  • 4 likes
  • 8744 Views
  • 37 replies
  • 4 likes

Search problem closes app

HiWhen I type into the search window the app completely closes. Any help would be appreciatedThanks

  • Newbie
  • Hi When I type into the search window the app completely closes. Any help would be appreciated Thanks
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes