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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Field issues with Spotify Kenwood app

Hi. First of all sorry for my bad english. I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app.With the latest Android app updates, if I select a playlist or an album from unit menu, Spotify says I'm playing "spotify" on the noti...

Gig Goer

Hi.   First of all sorry for my bad english.   I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app. With the latest Android app updates, if I select a pl...

OryZ

Gig Goer

1865 Views

4 replies

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Playlist issues

Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat

Newbie

Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat 😲😲😲

Joe

Community Legend

293 Views

1 replies

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[Android] Download button and disappearing offline songs

Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.

Music Fan

Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.

319 Views

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Grayed out tracks

Recently all tracks I added to my spotify grayed out. I have no idea what happened as they were working a day ago any ideas?

Casual Listener

Recently all tracks I added to my spotify grayed out. I have no idea what happened as they were working a day ago any ideas?

Joe

Community Legend

482 Views

2 replies

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Spotify and Sonos

When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every time. Spent one hour with Spotify support and got n...

Gig Goer

When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every ...

jc47

Gig Goer

727 Views

2 replies

0 likes

In app update
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Song disapeared. Ghost love score by nightwish

Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify.I am in Australia. Any thoughts?

Newbie

Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify. I am in Australia. Any thoughts?

1458 Views

0 replies

17 likes

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Music not playing automatically

So I have this issue with Spotify where the song I'm listening to will play until the end and then not move on to the next song without me physically hitting skip or if I drag the thing back a few seconds it will play through the end of the song and ...

Casual Listener

So I have this issue with Spotify where the song I'm listening to will play until the end and then not move on to the next song without me physically hitting skip or if I drag the thing back a few se...

286 Views

0 replies

0 likes

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Tried everything, still skipping

No matter what I do, my songs still find a way to start skipping again. I've uninstalled, restarted, and reinstalled about four times now and my music will play fine for about a week and then start skipping again! It only does this on my phone, not o...

Newbie

No matter what I do, my songs still find a way to start skipping again. I've uninstalled, restarted, and reinstalled about four times now and my music will play fine for about a week and then start s...

241 Views

0 replies

0 likes

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Spotify blitzed all my mobile data

Hiya, I am using Spotify on my Samsung S8 and for the first time ever I got the text to say that I had used all my data up - when I checked on the settings for this billing cycle it says that I have used almost 4GB from the 5GB allowance I have on Sp...

Newbie

Hiya,   I am using Spotify on my Samsung S8 and for the first time ever I got the text to say that I had used all my data up - when I checked on the settings for this billing cycle it says tha...

231 Views

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Podcasts are gone?

I can't find podcast button. I used to listen podcast in spotify! Where's the button? What I have to do to listen podcast? I cannot find podcast in my library. Someone help me!

Newbie

I can't find podcast button. I used to listen podcast in spotify! Where's the button? What I have to do to listen podcast? I cannot find podcast in my library. Someone help me!

748 Views

0 replies

6 likes

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Crackling/stuttering/laggy playback on Android

Hi, I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from 1-15 seconds intervalls between stuttering. So far I've not...

Casual Listener

Hi,   I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from...

darkeval

Casual Listener

31313 Views

18 replies

17 likes

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Skipping

Anyone know what I can do to get my Spotify to stop skipping when my screen is turned off? Seems to only happen when my screen is black.

Casual Listener

Anyone know what I can do to get my Spotify to stop skipping when my screen is turned off? Seems to only happen when my screen is black.

303 Views

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How to transfer all data do Sd card

Hi I'm having a bit of trouble here. My Huawei P8 Lite 2017 is only 16gb but my memory card is 64gb. I'm constantly running out of space. How can I transfer my downloaded songs to my sd card? Also, I don't have the option to do it in the app because ...

Casual Listener

Hi I'm having a bit of trouble here. My Huawei P8 Lite 2017 is only 16gb but my memory card is 64gb. I'm constantly running out of space. How can I transfer my downloaded songs to my sd card? Also, I...

304 Views

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No recibo las notificaciones de los nuevos lanzamientos

Esto me ocurre ya desde hace un año. Al final me he decidido comentarlo, por saber si hay alguna solución ya que en la aplicación tengo activadas las notificaciones y nunca recibo, de vez en cuando de algunos artistas que sigo, pero muy poco. Recuerd...

Visitor

Esto me ocurre ya desde hace un año. Al final me he decidido comentarlo, por saber si hay alguna solución ya que en la aplicación tengo activadas las notificaciones y nunca recibo, de vez en cuando d...

user-removed

Not applicable

3066 Views

4 replies

7 likes

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My spotify use more storage.

I don't have offline music but spotify use my storage about 3-4 gb.My phone is samsung s7.

Casual Listener

I don't have offline music but spotify use my storage about 3-4 gb.My phone is samsung s7.

207 Views

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Download Limit reached?

Hi thereI'm an avid user of Spotify. I love the interface and how easy it is to find stuff and to create playlists. I've got an android phone with a 64GB SD card in. But for some reason I've reached my download limit. Why is there a download limit on...

Newbie

Hi there I'm an avid user of Spotify. I love the interface and how easy it is to find stuff and to create playlists. I've got an android phone with a 64GB  SD card in. But for some reason I've ...

511 Views

0 replies

2 likes

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Play downloaded content while offline

I went on a roadtrip and new I would be out of coverage areas for vast portions of the trip. So I downloaded a bunch of music so that it would be available when I was out of coverage area. Only trouble is that the app couldn't verify my sign-in when ...

Casual Listener

I went on a roadtrip and new I would be out of coverage areas for vast portions of the trip.  So I downloaded a bunch of music so that it would be available when I was out of coverage area.&nbsp...

eric4merica

Casual Listener

481 Views

2 replies

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Spotify shuts down Alter 10 min

Hallo can anyone tell why my spotify on my android tablet is turning off after 10 or 15 minutes?If I restart it boots new and looked as it was closed completely.Thanks for help

Newbie

Hallo can anyone tell why my spotify on my android tablet is turning off after 10 or 15 minutes? If I restart it boots new and looked as it was closed completely. Thanks for help

415 Views

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Shuffle only playing a handful of songs on Free

Shuffle used to do an okay job of mixing all the songs in my playlists. But since the most recent update, it only plays a selection of about 30 songs out of over 500 in a playlist. I'm sick of it! Any solutions?

Newbie

Shuffle used to do an okay job of mixing all the songs in my playlists. But since the most recent update, it only plays a selection of about 30 songs out of over 500 in a playlist. I'm sick of it! An...

339 Views

0 replies

1 likes

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