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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Habe mein Konto gekuendigt

Habe mein Konto gekuendigt und habe auch kein abo mehr oder anderes. wird aber schon der 2. monat wieder 9.99 euro abgebucht. wie kann das sein?

Visitor

Habe mein Konto gekuendigt und habe auch kein abo mehr oder anderes. wird aber schon der 2. monat wieder 9.99 euro abgebucht. wie kann das sein?

238 Views

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App redirects to Play Store on mobile, doesn't open

Hello,My app crashed so I disabled, rebooted, re-enabled etc. several times. Now when I tap the app it takes me to the Play store, I click Open and the same Play store page just refreshes. Can't open the app any more. Have a premium account which wor...

Newbie

Hello, My app crashed so I disabled, rebooted, re-enabled etc. several times. Now when I tap the app it takes me to the Play store, I click Open and the same Play store page just refreshes. Can't op...

309 Views

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prince456

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Regular

erewrertgregfvbgfjtyhjtyrtywrqw

252 Views

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Extreme data usage since last update

Somehow my 4g data use is very high (1gb / hour) since the last update. Are there some changes een n quality of something?

Newbie

Somehow my 4g data use is very high (1gb / hour) since the last update.   Are there some changes een n quality of something?

214 Views

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Can't use spotify sine new Update from 15.12.2017

I downloaded the new Spotify Update and since then i can't use it. My Phone cant open Spotify or is turning off if im trying to open. I have a ZTE Axon 7mini, if someone can help me would be very nice.Thanks

Newbie

  I downloaded the new Spotify Update and since then i can't use it. My Phone cant open Spotify or is turning off if im trying to open. I have a ZTE Axon 7mini, if someone can help me would be ...

191 Views

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Problemas para hacer dowload en Play Store: No esta disponible en el pais

Buen dia! Estoy tratando de instalar Spotify Music en mi telefono Android y me dice "Este articulo no esta disponible en tu pais", es extraNo porque me encuentro en Chile. Gracias.

Newbie

Buen dia! Estoy tratando de instalar Spotify Music en mi telefono Android y me dice "Este articulo  no esta disponible en tu pais", es extraNo porque me encuentro en Chile. Gracias.

1284 Views

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transferring playlist/songs from free subscription to paid one.

OK...I'm new...I have been using spotify on my mini Ipad for the last month and recently started a paid premimum one (on my PC at home)...is there a way to get my songs transferred to my PC and also on my mimi Ipad? When I click on the icon on my min...

Casual Listener

OK...I'm new...I have been using spotify on my mini Ipad for the last month and recently started a paid premimum one (on my PC at home)...is there a way to get my songs transferred to my PC and also ...

Sharez

Casual Listener

528 Views

4 replies

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Solved!! Last.fm scrobble turning on after diasbled

Several months ago I disabled Last.fm scobbling through the Spotify app on my android since I installed the Last.fm app and have since been facing an issue with scrobbling turning back on by itself everytime I open the app. When it turns back on, I a...

Newbie

Several months ago I disabled Last.fm scobbling through the Spotify app on my android since I installed the Last.fm app and have since been facing an issue with scrobbling turning back on by itself e...

kavrod

Newbie

1727 Views

4 replies

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Google Assistant does not automatically play songs any more

Google now/ assistant does not work like it used to, and hasn't for quite a while.For example, saying "Play Imagine Dragons" will open Spotify to the imagine dragons band page, but not start playing any of the songs. This is the same for playlists; i...

Newbie

Google now/ assistant does not work like it used to, and hasn't for quite a while. For example, saying "Play Imagine Dragons" will open Spotify to the imagine dragons band page, but not start playin...

532 Views

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autoplay doesn't work

When i turn on spotify and back to another apps,i'd turned on the autoplay feature,but the autoplay doesn't work so i have to go back,to spotify and suddenly the song played.how i fix it? I'm sorry if my english not so wel

Newbie

When i turn on spotify and back to another apps,i'd turned on the autoplay feature,but the autoplay doesn't work so i have to go back,to spotify and suddenly the song played.how i fix it?   I'...

405 Views

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Solved!! No internet connection available when on 3G/4G

OS: Android ver 6.0.1Spotify: 8.4.31.723 armV7Issue: When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even reach the domain "spotify.com" from the phone in a web-browser...

Regular

OS: Android ver 6.0.1 Spotify: 8.4.31.723 armV7 Issue:  When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even ...

YuPeeJay

Regular

3607 Views

6 replies

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Long Playlists and Chromecast

When using my Android phone (LG G4C running Android 6) to stream to Chromecast, if I choose a long playlist (say more than 100 songs) Spotify will not shuffle the whole playlist and instead just keeps playing songs at the beginning of the playlist. I...

Casual Listener

When using my Android phone (LG G4C running Android 6) to stream to Chromecast, if I choose a long playlist (say more than 100 songs) Spotify will not shuffle the whole playlist and instead just keep...

StephenWA

Roadie

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2 replies

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Shuffle on Chromecast

Hi, I know this has been asked many times before, but Spotify seemingly refuses to fix the problem.When shuffling to my Chromecast, only the about 50-100 last songs of my library shuffle. Songs I added earlier won't get played. This is absolute **ble...

Music Fan

Hi,   I know this has been asked many times before, but Spotify seemingly refuses to fix the problem. When shuffling to my Chromecast, only the about 50-100 last songs of my library shuffle. ...

StephenWA

Roadie

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[Android][Social] Last.fm error / Wrong Username or Password

I found a few instances of this problem in the community, almost two years old, but Spotify do not listen, do not read. Spotify pretends to make improvements, but they do not seem to. When I switch off Last.fm, the app deletes password, switches last...

Regular

I found a few instances of this problem in the community, almost two years old, but Spotify do not listen, do not read. Spotify pretends to make improvements, but they do not seem to.   When I...

669 Views

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1 likes

Android
Social
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Cache impossible to delete

Hello everybody, I have a big problem. I have hard reset (with recovery mode) my galaxy note 2 with the SD card inside as I wanted it to be formated too. But it didn't actually format the SD card where quite a lot of apps where stored including the S...

Casual Listener

Hello everybody,     I have a big problem.   I have hard reset (with recovery mode) my galaxy note 2 with the SD card inside as I wanted it to be formated too. But it didn't ...

Joe

Community Legend

1547 Views

4 replies

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Local songs download to Android app but will not play

I can upload songs to the Spotify app on both of my Windows PCs. They become "local files". This is easy and effective. I can play these songs from that particular PC's app whenver I like. That's where the fun ends, though. I can find these "local" s...

Regular

I can upload songs to the Spotify app on both of my Windows PCs.  They become "local files".  This is easy and effective.  I can play these songs from that particular PC's app whenver ...

Joe

Community Legend

1051 Views

1 replies

0 likes

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Premium is not working on my Samsung Phone

I upgraded to premium a few days ago. It works on my laptop and shows that it is on the premium setting under my account info. On my phone, premium is not working. It does not show that it has upgraded to the premium account. I have logged out and ba...

Casual Listener

I upgraded to premium a few days ago. It works on my laptop and shows that it is on the premium setting under my account info. On my phone, premium is not working. It does not show that it has upgrad...

Joe

Community Legend

1243 Views

6 replies

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Android Wear 2.0 App, gave up waiting started making it myself.

Have been waiting for a proper Android Wear app update for a while but since there doesn't seem to be any update anytime soon I decided to make it myself. It's a standalone app for Android Wear 2.0 that supports the following 3 modes:Spotify ConnectN...

Regular

Have been waiting for a proper Android Wear app update for a while but since there doesn't seem to be any update anytime soon I decided to make it myself.   It's a standalone app for Android W...

Joe

Community Legend

2781 Views

5 replies

9 likes

android wear
wear
Wearable technology
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Clearing library and saved albums

Is there an easer way to clear songs from library other than clicking one by one?

Newbie

Is there an easer way to clear songs from library other than clicking one by one?

Joe

Community Legend

294 Views

1 replies

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[Android Auto] Spotify select single songs

Hi guys, is it possible to select just one Song from an Album on Andriod Auto?I have this problem since i have used Spotify on Android Auto.Will there be an Update to fix it?

Newbie

Hi guys,   is it possible to select just one Song from an Album on Andriod Auto? I have this problem since i have used Spotify on Android Auto. Will there be an Update to fix it?

308 Views

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