Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854380 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854380 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20400 Views
  • 3 replies
  • 0 likes
  • 20400 Views
  • 3 replies
  • 0 likes

Solved!! "Suggested Song" Interuption.

The problem currently is that I want to listen to Gregorian Chants, I have recreated the playlist of Only Gregorian Chants four times already. 50 songs in the playlist. Each time I listen to the playlist, one song plays till completion, and then it t...

  • Casual Listener
  • The problem currently is that I want to listen to Gregorian Chants, I have recreated the playlist of Only Gregorian Chants four times already. 50 songs in the playlist. Each time I listen to the play...
  • Ustingrav
  • Casual Listener
  • 364 Views
  • 6 replies
  • 0 likes
  • 364 Views
  • 6 replies
  • 0 likes

Spotify film hulu

Hello, don't know where to post this but I got a message on my Spotify app for a deal called Spotify film, which includes access to Spotify and Hulu (no ads) for 16.99 but I don't see it anywhere to get more info on it. Wondering if anyone had any in...

  • Newbie
  • Hello, don't know where to post this but I got a message on my Spotify app for a deal called Spotify film, which includes access to Spotify and Hulu (no ads) for 16.99 but I don't see it anywhere to ...
  • klsjks
  • Newbie
  • 1527 Views
  • 9 replies
  • 1 likes
  • 1527 Views
  • 9 replies
  • 1 likes

Songs sounds very plain

New to Spotify and pretty much new to online listening overall, testing now one by one... And I am noticing no matter what services I tried all the music sounds very plain, there is no dynamics at all. I have a higher end sound system at home, higher...

  • Casual Listener
  • New to Spotify and pretty much new to online listening overall, testing now one by one... And I am noticing no matter what services I tried all the music sounds very plain, there is no dynamics at al...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Nexus 6p Spotify disappearing from notification bar

I am a new premium user for Spotify. I am having an issue where the icon disappears from the notification bar and then after some time the app just stop playing music. I can clear data or uninstall and it will go back working for a while but within a...

  • Newbie
  • I am a new premium user for Spotify. I am having an issue where the icon disappears from the notification bar and then after some time the app just stop playing music. I can clear data or uninstall a...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

wrong facebook account

Ok so I just re upgraded to premium 4 or 5 days ago. Yesterday I got a new phone. I accidentally logged in using the wrong facebook account in the app (android). Now if I hit login with fb it automatically logs into the wrong one. I cant seem to figu...

  • Visitor
  • Ok so I just re upgraded to premium 4 or 5 days ago. Yesterday I got a new phone. I accidentally logged in using the wrong facebook account in the app (android). Now if I hit login with fb it automat...
  • Joe
  • Community Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Solved!! Stuck in Offline-modus

Hey, I've read and tried all the basic things on how to fix this. Delete cache, log out/in, uninstall/reinstall. I can't pick any song anymore after using offline modus like one or two months ago. I have this issue on my Sony Xperia Z3 Compact (with ...

  • Casual Listener
  • Hey,   I've read and tried all the basic things on how to fix this. Delete cache, log out/in, uninstall/reinstall. I can't pick any song anymore after using offline modus like one or two month...
  • __LP
  • Newbie
  • 323 Views
  • 4 replies
  • 0 likes
  • 323 Views
  • 4 replies
  • 0 likes

Downloaded music now only partially deleted, are they finally trying to fix it?!!

I know there are thousands of threads about this topic, but maybe if we keep posting about they'll do something? Or Maybe they are? It has been happening to me with greater frequency over the last 4 months. Downloaded songs only last saved to my devi...

  • Regular
  • I know there are thousands of threads about this topic, but maybe if we keep posting about they'll do something? Or Maybe they are?    It has been happening to me with greater frequency o...
  • John164
  • Regular
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Downloaded songs getting deleted from my second phone

Hi, I'm hoping someone might be able to help with a query please. I have a premium student subscription and would like to have spotify songs downloaded onto an old phone (which doesnt have internet on it), so i can effectively use it as an mp3 player...

  • Regular
  • Hi,   I'm hoping someone might be able to help with a query please.   I have a premium student subscription and would like to have spotify songs downloaded onto an old phone (which does...
  • chrispoole
  • Regular
  • 405 Views
  • 7 replies
  • 0 likes
  • 405 Views
  • 7 replies
  • 0 likes

Wrong Facebook

Hi there. I created a new account for a friend on my android device. But when we wanted to connect to his Facebook, it automatically connected to mine, since I was logged in to the Facebook app. Now we can't figure out how to switch accounts - everyt...

  • Newbie
  • Hi there. I created a new account for a friend on my android device. But when we wanted to connect to his Facebook, it automatically connected to mine, since I was logged in to the Facebook app. No...
  • Hasseg
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify's latest update deleted my favourite songs. Please help.

The past month, I hadn't been using spotify much. A few days ago when I logged in to the app, I found out that all the 300+ songs that used to be in the favourites section were nowhere to be found (even in the 'Your Song' section). Please help. I bel...

  • Newbie
  • The past month, I hadn't been using spotify much. A few days ago when I logged in to the app, I found out that all the 300+ songs that used to be in the favourites section were nowhere to be found (e...
  • Lee
  • Spotify
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Why do local files not sync, and why do they not even show up on mobile in the list?

I created a Japanese iTunes account, and legitimately purchased some tracks I was keen on listening to. Easy! Getting Spotify to play nice however, has been anything but. So I added my tracks to a playlist, and set it to download. I hook my Nexus 6P ...

  • Casual Listener
  • I created a Japanese iTunes account, and legitimately purchased some tracks I was keen on listening to. Easy! Getting Spotify to play nice however, has been anything but.   So I added my track...
  • EvilChookie
  • Casual Listener
  • 839 Views
  • 2 replies
  • 0 likes
  • 839 Views
  • 2 replies
  • 0 likes

Superuser Contribution Porque el buscador no "busca"

No puedo buscar canciónes en el buscador , y cuando le pongo en shuffle a una playlist no reproduce y le doy saltar y salta la canción y salta mas y no reproduce. Esta raro.

  • Casual Listener
  • No puedo buscar canciónes en el buscador , y cuando le pongo en shuffle a una playlist no reproduce y le doy saltar y salta la canción y salta mas y no reproduce. Esta raro.
  • Aedd
  • Newbie
  • 34637 Views
  • 6 replies
  • 0 likes
  • 34637 Views
  • 6 replies
  • 0 likes

Solved!! How do I see what time/date a Playlist was last updated?

Hi there, I'd like to figure out when a Playlist was last updated. I see Spotify downloading songs ever so often when I'm in my wifi and I reckon it's for the Playlists I'm following. But how do I know WHICH one exactly it is currently updating? Or i...

  • Casual Listener
  • Hi there,    I'd like to figure out when a Playlist was last updated. I see Spotify downloading songs ever so often when I'm in my wifi and I reckon it's for the Playlists I'm following. ...
  • reavcn
  • Newbie
  • 34253 Views
  • 2 replies
  • 0 likes
  • 34253 Views
  • 2 replies
  • 0 likes

Spotify premium for family

Hey !I have a problem. My father has spotify family, and add my count. I can downlaod music, choose witch i listen, but i haven't Spotify Premium. There is the message saying me to buy it.What can i do ?

  • Casual Listener
  • Hey ! I have a problem. My father has spotify family, and add my count. I can downlaod music, choose witch i listen, but i haven't Spotify Premium. There is the message saying me to buy it. What ca...
  • Ad_dec
  • Casual Listener
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Can't log in from my Android.

Trying to log in on my Android. Says "You are currentlyl set to offline. Please go online to connect to spotify." When I click Connect, the same winddow pops up. And yes, my phone is definetly online. Thanks for any help!

  • Newbie
  • Trying to log in on my Android. Says "You are currentlyl set to offline. Please go online to connect to spotify." When I click Connect, the same winddow pops up. And yes, my phone is definetly online...
  • osornios
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • Login
  • 395 Views
  • 1 replies
  • 0 likes

SD Card and download issues

I've been having issues with spotify recognizing my SD card. If I unmount and mount, it will show for a while. I'm able to download content, but eventually spotify fails to see the card.I have attempted formatting the card, as well as doing a full un...

  • Casual Listener
  • I've been having issues with spotify recognizing my SD card. If I unmount and mount, it will show for a while. I'm able to download content, but eventually spotify fails to see the card. I have at...
  • Aquilisdicio
  • Casual Listener
  • 713 Views
  • 6 replies
  • 0 likes
  • 713 Views
  • 6 replies
  • 0 likes

Sony Android TV can't keep credentials

I have Sony KDL-55W800C Android TV, the other day installed Spotify on it. Unfortunatelly, every time I turn the TV off Spotify looses the login info, and promps for login. Tried activating/logging through the phone app; tried w/h username & pass. Ke...

  • Visitor
  • I have Sony KDL-55W800C Android TV, the other day installed Spotify on it. Unfortunatelly, every time I turn the TV off Spotify looses the login info, and promps for login. Tried activating/logging t...
  • bsummers4
  • Casual Listener
  • 612 Views
  • 3 replies
  • 0 likes
  • Android
    Bravia
    Sony
    TV
  • 612 Views
  • 3 replies
  • 0 likes

Spotify deja de sonar pero sigue reproduciendo al cambiar de canción :(

Hola gente, soy spotify premium desde hace mas de un año. A partir de diciembre el reproductor dejo de funcionar bien, cuando cambia de canción sigue reproduciendo la proxima canción pero no sale sonido. la unica manera de lograr que vuelva el sonido...

  • Casual Listener
  • Hola gente, soy spotify premium desde hace mas de un año. A partir de diciembre el reproductor dejo de funcionar bien, cuando cambia de canción sigue reproduciendo la proxima canción pero no sale son...
  • Kreut
  • Newbie
  • 3131 Views
  • 9 replies
  • 2 likes
  • 3131 Views
  • 9 replies
  • 2 likes

Solved!! premium student on mobile

I paid for the premium student subscription. However not all premium features are available when I use my phone app. Back-tracking, skipping within a track are unavailable and when i listen to an album it will play suggested songs in between. This ne...

  • Casual Listener
  • I paid for the premium student subscription. However not all premium features are available when I use my phone app. Back-tracking, skipping within a track are unavailable and when i listen to an alb...
  • mcdouglasson
  • Newbie
  • 693 Views
  • 3 replies
  • 0 likes
  • 693 Views
  • 3 replies
  • 0 likes

Superuser Contribution All local files are gone

Hi, All my local stored offline music is wiped after I was asked to re-login.Very unconvienient when on holiday where roaming charges apply! Any ideas how to get spotify to reload the local stored files?

  • Newbie
  • Hi,   All my local stored offline music is wiped after I was asked to re-login. Very unconvienient when on holiday where roaming charges apply!   Any ideas how to get spotify to reload...
  • Lee
  • Spotify
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes