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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

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Saved albums losing half the songs

I have a library of downloaded albums for offline play. Today as well as in the past i have lost half of my downloaded material. For example the album "the greatest generation" by the wonder years is still showing that it is downloaded but half of th...

Newbie

I have a library of downloaded albums for offline play. Today as well as in the past i have lost half of my downloaded material. For example the album "the greatest generation" by the wonder years is...

Duckman13

Newbie

528 Views

1 replies

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Can't play downloaded songs.

I can't play downloaded songs without wifi. I have re-installed the app several times and the same thing keep happening.Now I can't even download the songs even though the SDCard has storage available and it is the selected option.Also after trying t...

Casual Listener

I can't play downloaded songs without wifi. I have re-installed the app several times and the same thing keep happening. Now I can't even download the songs even though the SDCard has storage availa...

Joe

Community Legend

685 Views

5 replies

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Playlist nicht abspielbar bei zwei Nutzern

Hallo zusammen,ich habe mit meinen Kindern zusammen das Premium Abo. Es ist leider nicht möglich, gleichzeit mit einem Kind eine eigene Playlist zu hören. Wenn meine Tochter über ihr Handy eine Playlist hört und ich meine über eine Bluetoothbox anmac...

Visitor

Hallo zusammen, ich habe mit meinen Kindern zusammen das Premium Abo. Es ist leider nicht möglich, gleichzeit mit einem Kind eine eigene Playlist zu hören. Wenn meine Tochter über ihr Handy eine Pla...

326 Views

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Spotify Logging me out and deleting all Downloaded Tracks

Hello, I'm having a really annoying issue latly. Spotify keeps signing me out (can't determine when exactly, but it doesnt only happen after an App Update) and deleting all my downloaded Tracks, which is particulary awful, because i have a slow inter...

Roadie

Hello, I'm having a really annoying issue latly. Spotify keeps signing me out (can't determine when exactly, but it doesnt only happen after an App Update) and deleting all my downloaded Tracks, whic...

341 Views

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Title too long hides controls

The song A Change Of Seasons by Dream Theater has a really long title, which covers up all the play/prev/next buttons.

Newbie

The song A Change Of Seasons by Dream Theater has a really long title, which covers up all the play/prev/next buttons.  

194 Views

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Music stutters/"skips" when screen is off [NVIDIA Shield Tablet]

I'm getting pretty fed up with this, its always been in issue and it just wont go away. I pay for premium and this just shouldn't be happening. But anyway, Whenever the screen is off the music stutters and freezes, it sounds exactly like a skipping c...

Newbie

I'm getting pretty fed up with this, its always been in issue and it just wont go away. I pay for premium and this just shouldn't be happening.    But anyway,  Whenever the screen i...

403 Views

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Downloaded music disappears

Yet my playists remain downloaded. The same thing happened to me last week. I followed all the adivce on offer: cleared cache; formatted SD card; removed offline devices; reinstalled, and stared all over again only for the vast majority of my library...

Casual Listener

Yet my playists remain downloaded. The same thing happened to me last week. I followed all the adivce on offer: cleared cache; formatted SD card; removed offline devices; reinstalled, and stared all ...

208 Views

0 replies

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Sound not released

When I'm done with, or taking a break from, Spotify other apps (like YouTube) doesn't have any sound. To get it working I have to completely close Spotify from the Settings app. Spotify is the only app this happens with. I noticed it yesterday, but I...

Newbie

When I'm done with, or taking a break from, Spotify other apps (like YouTube) doesn't have any sound. To get it working I have to completely close Spotify from the Settings app. Spotify is the only a...

269 Views

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Superuser Contribution Continuesly having to re save songs

I have saved all my songs to SD card but this morning was the 5th time in the space of 3-4 weeks i have come to play them and they are unplayable as it says i haven't saved them.

Newbie

I have saved all my songs to SD card but this morning was the 5th time in the space of 3-4 weeks i have come to play them and they are unplayable as it says i haven't saved them.

Leonardo

Roadie

410 Views

1 replies

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[RESTART problem] Android 6.0 on Blu device

Hi community! I have a Blu life one x2 mini. When i download Spotify the device restart just before start installing. Before this issue the app just work fine. Its only happen with Spotify, im using Android 6.0. Even i tried a factory reset with same...

Newbie

Hi community! I have a Blu life one x2 mini. When i download Spotify the device restart just before start installing. Before this issue the app just work fine. Its only happen with Spotify, im using ...

474 Views

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Problemas de reproducción samsung s7 edge

Por favor solución para las constantes pausas y detención en el programa. Tengo un Samsung s7 edge y no puedo ocupar. Reinicie , borre el programa y lo instale de nuevo , deje de guardar mis playlist en el celular pensando que era por la ram pero nad...

Newbie

Por favor solución para las constantes pausas y detención en el programa.  Tengo un Samsung s7 edge y no puedo ocupar. Reinicie , borre el programa y lo instale de nuevo , deje de guardar mis pl...

276 Views

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No (working) option to play all songs saved offline

There doesn't appear to be a way to play all songs saved offline, while in offline mode, as of Android app version 8.4.24.871armV7. What I have tried is turning off "Show unplayable songs" in the options, then going to Your Library->Songs->Shuffle Pl...

Newbie

There doesn't appear to be a way to play all songs saved offline, while in offline mode, as of Android app version 8.4.24.871armV7.   What I have tried is turning off "Show unplayable songs" i...

256 Views

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Download using cellular off, updates playlists anyway.

I have "download using cellular" off, somehow it still updates playlists, burning through my data plan. Help!

Newbie

I have "download using cellular" off, somehow it still updates playlists, burning through my data plan.    Help!

294 Views

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How to extract local music from my phone

Hello everybody,Sorry for my english. I recently lost my computer. I stored some local mp3 which aren't available on Spotify and synced it with Spotify app on my phone.Now, I want to extract this mp3 to get them back again. Is it possible ? I don't w...

Visitor

Hello everybody, Sorry for my english. I recently lost my computer. I stored some local mp3 which aren't available on Spotify and synced it with Spotify app on my phone. Now, I want to extract this...

user-removed

Not applicable

423 Views

1 replies

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Unresponsive and laggy.

Hi just bought an LG V30 and loaded up Spotify. I often find when I select a song it will start playing but there is no sound until 5-10 seconds later, or when I'm changing songs it will not recognize my finger input until several seconds later. This...

Casual Listener

Hi just bought an LG V30 and loaded up Spotify. I often find when I select a song it will start playing but there is no sound until 5-10 seconds later, or when I'm changing songs it will not rec...

Ctrumz

Casual Listener

417 Views

1 replies

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Delete offline songs

I have a problem. When I download the songs on highets quality on my Lg G3 the Spotify is sooo slow and then every time I start it it start to download songs. Sometimes it can be houndres of songs. When I go check the memory card it dosen't show that...

Newbie

I have a problem. When I download the songs on highets quality on my Lg G3 the Spotify is sooo slow and then every time I start it it start to download songs. Sometimes it can be houndres of songs. W...

385 Views

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Cant play downloaded songs

downloaded some of my playlist with mobile data and wasted all my internet like that. They were playing fine tbh but when i tried to download them with wifi they dont work even some of the songs i download with mobile data. Even though green darn arr...

Newbie

downloaded some of my playlist with mobile data and wasted all my internet like that. They were playing fine tbh but when i tried to download them with wifi they dont work even some of the songs i do...

344 Views

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Solved!! Songs added

My account had all of my songs deleted off of thw library and hundreds of songs ive never heard of downloaded. How can i get my library wiped or delete more them 1 song at a time.

Newbie

My account had all of my songs deleted off of thw library and hundreds of songs ive never heard of downloaded. How can i get my library wiped or delete more them 1 song at a time.

Joe

Community Legend

569 Views

1 replies

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Solved!! My music stops after a few tracks saying I have no conenction

when I play any album/artist/playlist/anything, after about 2 or 3 tracks the music will stop and won't continue playing until I open Spotify again.. when I open the app screen at the bottom (just above the currently playing bar) it says 'No Internet...

Regular

when I play any album/artist/playlist/anything, after about 2 or 3 tracks the music will stop and won't continue playing until I open Spotify again.. when I open the app screen at the bottom (just ab...

Ben2906

Regular

994 Views

7 replies

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Spotify with Kingston microSD Offline Storage Slow Issue

Recently purchased Onkyo DP-X1A Digital Audio Player (Andoird OS).Android OS: 5.1.1Kernel Version: 3.4.0 android-build@DAP #1 Fri Nov 4 00:14:41 CST 2016Build Number: LMY47VSW Version: 0.1.37.8_20161104.000715 This device has internal flash storage o...

Regular

Recently purchased Onkyo DP-X1A Digital Audio Player (Andoird OS). Android OS: 5.1.1 Kernel Version: 3.4.0 android-build@DAP #1 Fri Nov 4 00:14:41 CST 2016 Build Number: LMY47V SW Version: 0.1.37...

Jonelsender1

Newbie

590 Views

1 replies

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