Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offlinePlease go online to connect to spotifyCancel | connect Connect does nothing. So I'm locked out of spotify and what do I have to...
So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offline Please go online to connect to spotify Cancel | connect ...
Roadie
2470 Views
11 replies
0 likes
Hallo Spotify CommunityI have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my playlist. I have even unfollowed the artist of those part...
Hallo Spotify Community I have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my play...
Music Fan
8752 Views
8 replies
0 likes
Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been downloading, even though there was no WiFi connecti...
Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been ...
Community Legend
2368 Views
1 replies
1 likes
I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months. Taking time out of my life to help you stay awesome. So what I have noticed is that on Android, I will open spotify and it won't show a...
I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months. Taking time out of my life to help you stay awesome. So what I have n...
288 Views
0 replies
0 likes
I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I get everything back
I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I g...
Community Legend
328 Views
1 replies
0 likes
Hallo,ich nutze Spotify im Wohnzimmer über einen Echo Dot, der via Kabel mit meinem Denon AVR verbunden ist. Gesteuert wird das mit einem Samsung Tablet. Leider muß ich jeden Tag bei den verfügbaren Geräten von Tablet auf den Dot umstellen, kann ich ...
Hallo, ich nutze Spotify im Wohnzimmer über einen Echo Dot, der via Kabel mit meinem Denon AVR verbunden ist. Gesteuert wird das mit einem Samsung Tablet. Leider muß ich jeden Tag bei den verfügbare...
Spotify Star
490 Views
1 replies
0 likes
I have the note8 and just switched from groove. I've only had this app for a very short time now and it is already having issues. My settings with crossfade and gappless had not been changed. Crossfade is set to off, and gappless is on. But currently...
I have the note8 and just switched from groove. I've only had this app for a very short time now and it is already having issues. My settings with crossfade and gappless had not been chan...
379 Views
0 replies
0 likes
Hey there, last week i visited a good fried. She owns a Bose Soundtouch 20 an i used spotify connect to stream music on it. Since then everytime im connected to WLAN (doesnt matter which one) i can stream music on her bose. How is this possible? I th...
Hey there, last week i visited a good fried. She owns a Bose Soundtouch 20 an i used spotify connect to stream music on it. Since then everytime im connected to WLAN (doesnt matter which one...
Community Legend
469 Views
1 replies
0 likes
Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the app from my sd card or something), I don't have a c...
Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the ...
Gig Goer
404 Views
2 replies
0 likes
My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to connect to some stupid spotiamb or external device and...
My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to con...
Community Legend
665 Views
3 replies
0 likes
My Android client was updated maybe about a week ago and I can no longer login.After an update a few days earlier, all my donwloads were removed.Now after this update I am prompted to log in (I can not add any screenshot because it is forbidden!? **b...
My Android client was updated maybe about a week ago and I can no longer login. After an update a few days earlier, all my donwloads were removed. Now after this update I am prompted to log in (I c...
Community Legend
796 Views
5 replies
0 likes
Hi everyone, I use Spotify Premium on Android, Windows laptop and desktop. Just recently I've noticed that more than a years worth of saved songs have disappeared. I've tried logging out and back in on all platforms and have tried reinstallls on all ...
Hi everyone, I use Spotify Premium on Android, Windows laptop and desktop. Just recently I've noticed that more than a years worth of saved songs have disappeared. I've tried ...
Gig Goer
986 Views
3 replies
0 likes
I recently got a new phone and I'm having to download songs for offline use. When I did this some years ago on my other phone I seem to remember that albums originally bought from Itunes could be imported to Spotify as playlists and they didnt count ...
I recently got a new phone and I'm having to download songs for offline use. When I did this some years ago on my other phone I seem to remember that albums originally bought from Itunes could be imp...
336 Views
0 replies
0 likes
Hi I try to log in my account in the with Facebook or my gmail account and it says I need to be connect to the internet to get log in. I try via Wi-Fi and LTE and in doesn't not work... I have access via Pc but not with my phone via the app.
Hi I try to log in my account in the with Facebook or my gmail account and it says I need to be connect to the internet to get log in. I try via Wi-Fi and LTE and in doesn't not work... &nb...
316 Views
0 replies
0 likes
Hello, About a month ago I installed Spotify for the first time when I was still in the States, but now I have moved to South Africa. Recently I did a factory reset on my phone, removing all the apps. When I tried to reinstall Spotify, Google Play ga...
Hello, About a month ago I installed Spotify for the first time when I was still in the States, but now I have moved to South Africa. Recently I did a factory reset on my phone, removing all...
Newbie
19054 Views
4 replies
1 likes
Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change, could you guys please help me ^__^ (android v7.1.2)
Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change,...
Casual Listener
1351 Views
2 replies
0 likes
Hi Spotify users, This month, the data usage of my spotify app spiked enormously. The graphs show a spike of 5+ gb in just a couple of days. I came up with two possible explanations. I cleared the cache somewhere this month. Perhaps the app stored a ...
Hi Spotify users, This month, the data usage of my spotify app spiked enormously. The graphs show a spike of 5+ gb in just a couple of days. I came up with two possible explanations. ...
Community Legend
679 Views
1 replies
0 likes
Please give us a fast delete and save option.It's much saver when driving the car to have a swipe instead of going through a menu! It's much saver when driving the car to have a swipe instead of going through a menu!So please add:* swipe-UP to delete...
Please give us a fast delete and save option. It's much saver when driving the car to have a swipe instead of going through a menu! It's much saver when driving the car to have a swipe in...
607 Views
0 replies
0 likes
Hi everyone! Im using a samsung galaxy note 5. My app is currently on its updated version. There's a time that when I play a song its buzzing and so annoying. How do u guys get rid of it? I tried the one on the preferences option but i was able to ch...
Hi everyone! Im using a samsung galaxy note 5. My app is currently on its updated version. There's a time that when I play a song its buzzing and so annoying. How do u guys get rid of it? I tried the...
Regular
793 Views
2 replies
2 likes
So my account got hacked, here's what happened: To start, I'll just clarifty that I've only ever used spotify on my phone and my desktop. Never once in a public place or someone else's phone, etc. So I'm in another city and Spotify is working great. ...
So my account got hacked, here's what happened: To start, I'll just clarifty that I've only ever used spotify on my phone and my desktop. Never once in a public place or someone else's phone...
458 Views
0 replies
0 likes
