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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118361 Views

27 replies

4 likes

  • 118361 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238481 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238481 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599366 Views

79 replies

3 likes

  • 599366 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

491942 Views

581 replies

42 likes

Account
Free
  • 491942 Views
  • 581 replies
  • 42 likes

Solved!! Can't use Bluetooth controls after last update

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is that if I receive a phone call, Spotify will still run i...

Casual Listener

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is ...

drewwho-8

Newbie

67277 Views

26 replies

16 likes

  • 67277 Views
  • 26 replies
  • 16 likes

Solved!! How to listen to explicit music?

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

Newbie

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

Noblehalfling

Regular

30110 Views

5 replies

1 likes

  • 30110 Views
  • 5 replies
  • 1 likes

Private Profile

Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know if this is possible, thanks

Newbie

Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know i...

981 Views

0 replies

0 likes

  • 981 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Login on Android App

App does not want to get me logged to accountUsername and Password are correct Reseted the password - no changereinstalled the app - no changeweb login - works

Casual Listener

App does not want to get me logged to account Username and Password are correct   Reseted the password - no change reinstalled the app - no change web login - works

antman60

Casual Listener

2442 Views

6 replies

0 likes

  • 2442 Views
  • 6 replies
  • 0 likes

Encrypted sd card causes Spotify to lose offline music

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the storage location does not stop the download to devi...

Regular

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the ...

bill_hobkins

Casual Listener

5195 Views

9 replies

10 likes

  • 5195 Views
  • 9 replies
  • 10 likes

Superuser Contribution Encrypted SD Card Saving Bug - Samsung Galaxy S7

I guess I run into a bug. Can you verify or possibly offer a solution? Pre-requisites:1- Android Encrypted SD Card Steps:1- Open App2- Select SD Card as Storage3- Download a playlist4- Restart the device Expected:Storage stays as SD Card Result:Stora...

Visitor

I guess I run into a bug. Can you verify or possibly offer a solution?   Pre-requisites: 1- Android Encrypted SD Card   Steps: 1- Open App 2- Select SD Card as Storage 3- Download a...

bill_hobkins

Casual Listener

89107 Views

32 replies

16 likes

  • 89107 Views
  • 32 replies
  • 16 likes

Stop automatic playing of recommended music with Premium

I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommended songs will start automatically playing that I haven't ...

Casual Listener

I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommende...

poperalover

Casual Listener

2820 Views

4 replies

1 likes

  • 2820 Views
  • 4 replies
  • 1 likes

Last.Fm doesn't have a full spotify listening history after connecting

Sooo i've had spotify premium for about a year and a half or so, and i just now connected to try and get a full listening history, and it only showed what i had "scrobbled" from 2014 when i originally joined last.fm and what i had listened to after i...

Newbie

Sooo i've had spotify premium for about a year and a half or so, and i just now connected to try and get a full listening history, and it only showed what i had "scrobbled" from 2014 when i originall...

985 Views

0 replies

1 likes

  • 985 Views
  • 0 replies
  • 1 likes

'Online gehen' Button

Es scheint der Online gehen Button ist ohne wirkliche Funktion! Tausendmal drauf gedrückt nichts passiert Spotify bleibt offline. Das macht eine rasche Suche selbst im WLAN unmöglich! Für 10euro im Monat kann man eine einwandfreie Funktion der App er...

Casual Listener

Es scheint der Online gehen Button ist ohne wirkliche Funktion! Tausendmal drauf gedrückt nichts passiert Spotify bleibt offline. Das macht eine rasche Suche selbst im WLAN unmöglich! Für 10euro im M...

Catrin

Newbie

20841 Views

4 replies

1 likes

  • 20841 Views
  • 4 replies
  • 1 likes

primium for family

hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?

Newbie

hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Can't Select Playback Device Before Playback Commences

Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250. So the choices are to faff about playing something you don't want to listen to, select the correct playback device & then go f...

Newbie

Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250.   So the choices are to faff about playing something you don't want ...

858 Views

0 replies

1 likes

  • 858 Views
  • 0 replies
  • 1 likes

Android App keeps downloading songs I didn't want

It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but it keeps trying to download it over and over.

Casual Listener

It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but...

versusChou

Casual Listener

860 Views

4 replies

0 likes

  • 860 Views
  • 4 replies
  • 0 likes

Auto closed

Hi everyoneSometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete everything except the app" but nothing the bug is sti...

Regular

Hi everyone Sometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete ...

Nico

Community Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Download playlists and albums to SD card disappears after closing Spotify

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...

Newbie

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...

bobknapp

Casual Listener

847 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Crackling / buzzing

Hi!I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and the Spotify tends to be the only app causing the proble...

Newbie

Hi! I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and th...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Using Spotify while abroad doesn't work on Wifi

Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying for Premium is the be able to use Spotify when i travel and I...

Newbie

Hi,   I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying f...

tomjoadhun

Newbie

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

Cards not working

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

Newbie

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

CrypticHernia

Casual Listener

910 Views

2 replies

0 likes

  • 910 Views
  • 2 replies
  • 0 likes

No sound when playing music.

App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a common issue with no real answer on how to fix it. I've...

Newbie

App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a comm...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Not responding on phone

Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work

Newbie

Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work 

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
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Tracks "Play" but there is no Sound using Bluetooth in a car

I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. But I've also tried this with my new car and a new phone, Pi...

Visitor

I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers.   Using a Pioneer headset, Nexus 6P initially. ...

Auggievf

Newbie

4553 Views

2 replies

0 likes

Android
bluetooth
bored
no sound
  • 4553 Views
  • 2 replies
  • 0 likes