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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 775 Views
  • 0 replies
  • 4 likes

Shuffle play...doesn't

I have Spotify free on Android. This problem started about 2 weeks ago. On one of my playlists, shuffle play (the only playback option in the free version) keeps starting with the first song I added to the list and goes basically in the order of the ...

  • Visitor
  • I have Spotify free on Android. This problem started about 2 weeks ago. On one of my playlists, shuffle play (the only playback option in the free version) keeps starting with the first song I added ...
  • user-removed
  • Not applicable
  • 762 Views
  • 3 replies
  • 2 likes
  • 762 Views
  • 3 replies
  • 2 likes

Library doesnt show my music

Music disappears out of my library very often, although I downloaded it. What can I do?

  • Newbie
  • Music disappears out of my library very often, although I downloaded it. What can I do?
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Bad Sound Quality

Brief description of the issue: A few days ago I noticed the lower registers of my music sounding less full and distorted. I've narrowed it down to the Spotify app, as I've tried other music apps and they sound fine, just the Spotify app sounds bad. ...

  • Casual Listener
  • Brief description of the issue: A few days ago I noticed the lower registers of my music sounding less full and distorted. I've narrowed it down to the Spotify app, as I've tried other music apps and...
  • agferg
  • Casual Listener
  • 7019 Views
  • 13 replies
  • 1 likes
  • 7019 Views
  • 13 replies
  • 1 likes

play counts on android app

is it possible to display play count for each song? Because the only way to see it is in popular songs from artist page. I know that I can see it in desktop app. I use Spotify 8.4.25.771

  • Casual Listener
  • is it possible to display play count for each song? Because the only way to see it is in popular songs from artist page.  I know that I can see it in desktop app.  I use Spotify 8.4.25.771
  • 656 Views
  • 0 replies
  • 5 likes
  • 656 Views
  • 0 replies
  • 5 likes

Oneplus 3T, "no internet connection" on wfi

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify. The app says I have no internet connection when I am definitely connected to the wifi with working internet! This mean that it can...

  • Regular
  • I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify.   The app says I have no internet connection when I am definitely connec...
  • BelgiumGuy
  • Newbie
  • 1289 Views
  • 1 replies
  • 2 likes
  • 1289 Views
  • 1 replies
  • 2 likes

La APP se pausa sola.

Estando en reproduccion la app se pausa sola, le das al play y vuelve a pausarse sola varias veces. En una de ellas se queda en play durante largo tiempo.La app est instalada en un Huawei Y5II CUN-L01 8G actualizado a full a dia 19/12/17

  • Newbie
  • Estando en reproduccion la app se pausa sola, le das al play y vuelve a pausarse sola varias veces. En una de ellas se queda en play durante largo tiempo. La app est instalada en un Huawei Y5II CUN-...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Whenever I restart my device it removes the download of all my saved songs

On my s8+, I have experienced a range of new problems with spotify such as songs taking 5 minutes to play. My phone acts up a bit so I have to restart it every night. I have notuced however that when I do such all my saved songs undownload. I am an a...

  • Casual Listener
  • On my s8+, I have experienced a range of new problems with spotify such as songs taking 5 minutes to play. My phone acts up a bit so I have to restart it every night. I have notuced however that when...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Spotify keeps clogging up memory

Why the **bleep** does spotify keep clogging up more and more memory!? It took up 8 gigs as of today ans completely clogged up my phone! The next most memory taking app on my phone takes 535 ish MBs. There is no excuse for this when I am not even dow...

  • Regular
  • Why the **bleep** does spotify keep clogging up more and more memory!? It took up 8 gigs as of today ans completely clogged up my phone! The next most memory taking app on my phone takes 535 ish MBs....
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Spotify non funziona con il 3G. Cosa fare?

Ciao a tutti. Il mio account spotify non funziona nel momento in cui tolgo il wifi e uso la connessione dati. Ho anche chiamato la Vodafone e mi dicono che e' tutto apposto. In pratica mi dice che il dispositivo non e' connesso a internet. Come facci...

  • Newbie
  • Ciao a tutti. Il mio account spotify non funziona nel momento in cui tolgo il wifi e uso la connessione dati. Ho anche chiamato la Vodafone e mi dicono che e' tutto apposto. In pratica mi dice che il...
  • 480 Views
  • 0 replies
  • 1 likes
  • 480 Views
  • 0 replies
  • 1 likes

Solved!! Download to SD

Hi. I know it is possible to download songs to a SD, but can I get a SanDisk USB C and plug in to my phone and download to that. In that case, can I unplug it?Thanks Eric

  • Casual Listener
  • Hi. I know it is possible to download songs to a SD, but can I get a SanDisk USB C and plug in to my phone and download to that. In that case, can I unplug it? Thanks Eric
  • eric_epg
  • Casual Listener
  • 596 Views
  • 2 replies
  • 0 likes
  • 596 Views
  • 2 replies
  • 0 likes

Como ouvir todas as músicas de um cantor?

Boa tarde. Fui por muitos anos usuáiro do Deezer e recentemente mudei para o Spotify. Estou com a seguinte dúvida: no Deezer, eu tinha a opção de listar todas as músicas de um cantor ou banda e ouvílas ordenando por populariade, ordem alfabética, etc...

  • Casual Listener
  • Boa tarde. Fui por muitos anos usuáiro do Deezer e recentemente mudei para o Spotify.   Estou com a seguinte dúvida: no Deezer, eu tinha a opção de listar todas as músicas de um cantor ou band...
  • Mpacborges
  • Newbie
  • 11068 Views
  • 2 replies
  • 4 likes
  • 11068 Views
  • 2 replies
  • 4 likes

The Android outlook

I've downloaded the latest Sporify app form the Google Store and since I haven't been using it for a while, I loved the new way everything looks inside the app. Although, the minute I signed up for the Premium, it went back to the old one. Is there a...

  • Newbie
  • I've downloaded the latest Sporify app form the Google Store and since I haven't been using it for a while, I loved the new way everything looks inside the app. Although, the minute I signed up for t...
  • Joe
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

music stops after 4 songs

Im on cricket wireless and i just got the zte grand x 4. I reinstalled the spotify app and now after about four songs the music just stops playing even though it says in play mode but theres no sound and the time of the song stays the same.

  • Regular
  • Im on cricket wireless and i just got the zte grand x 4. I reinstalled the spotify app and now after about four songs the music just stops playing even though it says in play mode but theres no sound...
  • ginger_415
  • Newbie
  • 1447 Views
  • 9 replies
  • 1 likes
  • 1447 Views
  • 9 replies
  • 1 likes

[Chromecast] Crash when i play Playlist-radio

Hello my Chromecast Connection always crash when i play a Radio of an Playlist.I only can reproduce this on Android Smartphone/Tablet with newest Version.On Windows/Ubunut 16.04 it works fine. GreetingsChristian

  • Casual Listener
  • Hello my Chromecast Connection always crash when i play a Radio of an Playlist. I only can reproduce this on Android Smartphone/Tablet with newest Version. On Windows/Ubunut 16.04 it works fine. &...
  • 436 Views
  • 0 replies
  • 0 likes
  • Android
    bug
  • 436 Views
  • 0 replies
  • 0 likes

Thumbs status carries forward.

When I am listening to the radio and thumb down a song, the next song that comes up shows a thumbs down and I can't change it. If I thumb up a song, the next song that comes up shows a thumbs up and I can't change it. The only way to see the correct ...

  • Regular
  • When I am listening to the radio and thumb down a song, the next song that comes up shows a thumbs down and I can't change it. If I thumb up a song, the next song that comes up shows a thumbs up and ...
  • 261 Views
  • 0 replies
  • 0 likes
  • Song showing last song's thumb choice
  • 261 Views
  • 0 replies
  • 0 likes

All songs deleted

I had all my songs in my SD card. Everything was working just fine until a random SD card connectivity error occured. Error was saying can't read the SD card. I wanted to check the error and went into Spotify to check the status of songs (wanted to s...

  • Casual Listener
  • I had all my songs in my SD card. Everything was working just fine until a random SD card connectivity error occured. Error was saying can't read the SD card. I wanted to check the error and went int...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

All downloaded tracks deleted.. again

Dear developers,It has been 2 years since I started using Spotify Premium and I will finally report a problem that has been annoying me too much now. I've used the app on my Oneplus One most of the time, and every month or so, I found my entire libra...

  • Newbie
  • Dear developers, It has been 2 years since I started using Spotify Premium and I will finally report a problem that has been annoying me too much now.  I've used the app on my Oneplus One most...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Question about streaming and downloading.

Hello, I plan to getting a spotify premium for myself and share the account with another friend. I have read that we can both login on Spotify but no more than ONE person can stream music at the same time. My question is, If I set a few albums on dow...

  • Casual Listener
  • Hello, I plan to getting a spotify premium for myself and share the account with another friend. I have read that we can both login on Spotify but no more than ONE person can stream music at the same...
  • P_G1
  • Casual Listener
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

Spotify will not open

We lost power to our house. After it was restored Spotify will not open on our Samsung smart TV. Any ides please

  • Newbie
  • We lost power to our house. After it was restored Spotify will not open on our Samsung smart TV. Any ides please 
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes