Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi Folks. I have created a folder on my desktop and put my local files that I cannot find on Spotify in it so I can listen them on my playlists on Spotify. Everything was OK till three days ago that I had to reset my phone and restored all the apps/s...
Hi Folks. I have created a folder on my desktop and put my local files that I cannot find on Spotify in it so I can listen them on my playlists on Spotify. Everything was OK till three days ago that ...
Casual Listener
471 Views
3 replies
0 likes
I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...
I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time...
Newbie
2011 Views
5 replies
6 likes
Quando o meu spotify Ta tocando se eu bloquear ele é acessar a playlist pela notificação do App na tela bloqueada (clicar na imagem do artista) ele desbloqueia todo meu celular. Como resolvo?
Quando o meu spotify Ta tocando se eu bloquear ele é acessar a playlist pela notificação do App na tela bloqueada (clicar na imagem do artista) ele desbloqueia todo meu celular. Como resolvo?
301 Views
0 replies
0 likes
Behind the lyrics/ Genius is not working on my Galaxy S8. Both Spotify and my Android are on current versions. I already tried to reinstall the app, no changes.Any songs are showing BTL. In the settings Genius is always turned on. Asking for help, ta...
Behind the lyrics/ Genius is not working on my Galaxy S8. Both Spotify and my Android are on current versions. I already tried to reinstall the app, no changes. Any songs are showing BTL. In ...
4485 Views
0 replies
0 likes
I have premium account. It's on iPad and iPod. Was on galaxy s8 until yesterday. O2 guru advised I uninstall and reinstall due to other issues. When I reinstalled it's not coming up as my premium account and keep taking me to upgrade account section?...
I have premium account. It's on iPad and iPod. Was on galaxy s8 until yesterday. O2 guru advised I uninstall and reinstall due to other issues. When I reinstalled it's not coming up...
Roadie
632 Views
1 replies
0 likes
I used to be able to control playlist from lock screen without opening up the app itself. It's completely gone now!
I used to be able to control playlist from lock screen without opening up the app itself. It's completely gone now!
500 Views
0 replies
0 likes
As the subject topic says. Spotify stops when initiating a Skype call, but after I finished the Skype call the Spotify app won't resume playing.
As the subject topic says. Spotify stops when initiating a Skype call, but after I finished the Skype call the Spotify app won't resume playing.
354 Views
0 replies
0 likes
When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs work fine. I already reinstalled the app with no fur...
When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs w...
326 Views
0 replies
0 likes
About a week ago, I got to work and realized that my 200+ saved for offline albums had unsaved themselves. All my playlists were still there but all albums were gone. When I got home that night, I redownloaded those 200+ albums. The next morning, the...
About a week ago, I got to work and realized that my 200+ saved for offline albums had unsaved themselves. All my playlists were still there but all albums were gone. When I got home t...
Regular
461 Views
2 replies
0 likes
Hallo, ich hoffe ihr könnt mir helfen und zwar habe ich das Problem, dass bei manchen (mir aktuell 2 bekannten) Liedern die App nach wenigen Sekunden der Wiedergabe des Liedes sich aufhängt. Ich habe das Problem erst seit ein paar Wochen, an der Inte...
Hallo, ich hoffe ihr könnt mir helfen und zwar habe ich das Problem, dass bei manchen (mir aktuell 2 bekannten) Liedern die App nach wenigen Sekunden der Wiedergabe des Liedes sich aufhängt. ...
1859 Views
0 replies
2 likes
So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offlinePlease go online to connect to spotifyCancel | connect Connect does nothing. So I'm locked out of spotify and what do I have to...
So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offline Please go online to connect to spotify Cancel | connect ...
Roadie
2498 Views
11 replies
0 likes
Hallo Spotify CommunityI have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my playlist. I have even unfollowed the artist of those part...
Hallo Spotify Community I have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my play...
Music Fan
8771 Views
8 replies
0 likes
Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been downloading, even though there was no WiFi connecti...
Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been ...
Community Legend
2387 Views
1 replies
1 likes
I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months. Taking time out of my life to help you stay awesome. So what I have noticed is that on Android, I will open spotify and it won't show a...
I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months. Taking time out of my life to help you stay awesome. So what I have n...
299 Views
0 replies
0 likes
I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I get everything back
I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I g...
Community Legend
339 Views
1 replies
0 likes
Hallo,ich nutze Spotify im Wohnzimmer über einen Echo Dot, der via Kabel mit meinem Denon AVR verbunden ist. Gesteuert wird das mit einem Samsung Tablet. Leider muß ich jeden Tag bei den verfügbaren Geräten von Tablet auf den Dot umstellen, kann ich ...
Hallo, ich nutze Spotify im Wohnzimmer über einen Echo Dot, der via Kabel mit meinem Denon AVR verbunden ist. Gesteuert wird das mit einem Samsung Tablet. Leider muß ich jeden Tag bei den verfügbare...
Spotify Star
497 Views
1 replies
0 likes
I have the note8 and just switched from groove. I've only had this app for a very short time now and it is already having issues. My settings with crossfade and gappless had not been changed. Crossfade is set to off, and gappless is on. But currently...
I have the note8 and just switched from groove. I've only had this app for a very short time now and it is already having issues. My settings with crossfade and gappless had not been chan...
386 Views
0 replies
0 likes
Hey there, last week i visited a good fried. She owns a Bose Soundtouch 20 an i used spotify connect to stream music on it. Since then everytime im connected to WLAN (doesnt matter which one) i can stream music on her bose. How is this possible? I th...
Hey there, last week i visited a good fried. She owns a Bose Soundtouch 20 an i used spotify connect to stream music on it. Since then everytime im connected to WLAN (doesnt matter which one...
Community Legend
482 Views
1 replies
0 likes
Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the app from my sd card or something), I don't have a c...
Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the ...
Gig Goer
419 Views
2 replies
0 likes
My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to connect to some stupid spotiamb or external device and...
My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to con...
Community Legend
688 Views
3 replies
0 likes
