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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Premium not sync on Android App

I recently started the Spotify Premium Trail of $0.99 for 3 months, I have the receipt and the transaction is approved. Additionally, the premium features such as playlist download and ad-free play are available on Desktop App(Mac). However, the prem...

  • Casual Listener
  • I recently started the Spotify Premium Trail of $0.99 for 3 months, I have the receipt and the transaction is approved. Additionally, the premium features such as playlist download and ad-free play a...
  • yashgarg1232
  • Casual Listener
  • 577 Views
  • 2 replies
  • 0 likes
  • 577 Views
  • 2 replies
  • 0 likes

Music storage is bugged.

So I've been having this problem since I downloaded the 6.0.1 android update.And before even starting, I never saw another app that does this **bleep** on my cellphone storage.So, sometimes Spotify just "delete" every music that I've saved on the sto...

  • Casual Listener
  • So I've been having this problem since I downloaded the 6.0.1 android update. And before even starting, I never saw another app that does this **bleep** on my cellphone storage. So, sometimes Spoti...
  • 460 Views
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  • asus
    offline musics bug
    storage
    storage sd card offline bug
    Zenfone Laser 2
  • 460 Views
  • 0 replies
  • 0 likes

Bluetooth controls while using Spotify

I have my Fossil Smartwatch gen 2 and my Samsung Level U connected on my phone, Android Version 7.0, Spotify Version 8.4.32.623 armV7. Well, everything works fine, I can use the volume controls, skip songs, browse playlists on my watch. Only issue is...

  • Newbie
  • I have my Fossil Smartwatch gen 2 and my Samsung Level U connected on my phone, Android Version 7.0, Spotify Version 8.4.32.623 armV7. Well, everything works fine, I can use the volume controls, skip...
  • 490 Views
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  • 490 Views
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Solved!! Download just a song

Hello, idk if it's not possible, but how can I download a single song?

  • Casual Listener
  • Hello, idk if it's not possible, but how can I download a single song?
  • yowchuan
  • Newbie
  • 24599 Views
  • 3 replies
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  • 24599 Views
  • 3 replies
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Disaster. Entire library deleted

Disaster. I have lost my entire library. I dont know how. Its a collection of over years of spotify use.Is there anyway i can recover it. I still have all my playlists. I just cannot find away to recover all my lost music.

  • Newbie
  • Disaster. I have lost my entire library. I dont know how. Its a collection of over years of spotify use. Is there anyway i can recover it.  I still have all my playlists. I just cannot find aw...
  • 287 Views
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  • 287 Views
  • 0 replies
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Android wear

Hi Spotify,I have bought a new smartwatch that runs 2.7.0 on android wear. I install spotify. I try to open the app and it always returns to the menu. How come?

  • Newbie
  • Hi Spotify, I have bought a new smartwatch that runs 2.7.0 on android wear. I install spotify. I try to open the app and it always returns to the menu. How come?
  • 254 Views
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  • 254 Views
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Habe mein Konto gekuendigt

Habe mein Konto gekuendigt und habe auch kein abo mehr oder anderes. wird aber schon der 2. monat wieder 9.99 euro abgebucht. wie kann das sein?

  • Visitor
  • Habe mein Konto gekuendigt und habe auch kein abo mehr oder anderes. wird aber schon der 2. monat wieder 9.99 euro abgebucht. wie kann das sein?
  • 219 Views
  • 0 replies
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  • 219 Views
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App redirects to Play Store on mobile, doesn't open

Hello,My app crashed so I disabled, rebooted, re-enabled etc. several times. Now when I tap the app it takes me to the Play store, I click Open and the same Play store page just refreshes. Can't open the app any more. Have a premium account which wor...

  • Newbie
  • Hello, My app crashed so I disabled, rebooted, re-enabled etc. several times. Now when I tap the app it takes me to the Play store, I click Open and the same Play store page just refreshes. Can't op...
  • 286 Views
  • 0 replies
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  • 286 Views
  • 0 replies
  • 0 likes

prince456

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  • Regular
  • erewrertgregfvbgfjtyhjtyrtywrqw
  • 217 Views
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  • 217 Views
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Extreme data usage since last update

Somehow my 4g data use is very high (1gb / hour) since the last update. Are there some changes een n quality of something?

  • Newbie
  • Somehow my 4g data use is very high (1gb / hour) since the last update.   Are there some changes een n quality of something?
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
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Can't use spotify sine new Update from 15.12.2017

I downloaded the new Spotify Update and since then i can't use it. My Phone cant open Spotify or is turning off if im trying to open. I have a ZTE Axon 7mini, if someone can help me would be very nice.Thanks

  • Newbie
  •   I downloaded the new Spotify Update and since then i can't use it. My Phone cant open Spotify or is turning off if im trying to open. I have a ZTE Axon 7mini, if someone can help me would be ...
  • 181 Views
  • 0 replies
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  • 181 Views
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Problemas para hacer dowload en Play Store: No esta disponible en el pais

Buen dia! Estoy tratando de instalar Spotify Music en mi telefono Android y me dice "Este articulo no esta disponible en tu pais", es extraNo porque me encuentro en Chile. Gracias.

  • Newbie
  • Buen dia! Estoy tratando de instalar Spotify Music en mi telefono Android y me dice "Este articulo  no esta disponible en tu pais", es extraNo porque me encuentro en Chile. Gracias.
  • 1254 Views
  • 0 replies
  • 1 likes
  • 1254 Views
  • 0 replies
  • 1 likes

transferring playlist/songs from free subscription to paid one.

OK...I'm new...I have been using spotify on my mini Ipad for the last month and recently started a paid premimum one (on my PC at home)...is there a way to get my songs transferred to my PC and also on my mimi Ipad? When I click on the icon on my min...

  • Casual Listener
  • OK...I'm new...I have been using spotify on my mini Ipad for the last month and recently started a paid premimum one (on my PC at home)...is there a way to get my songs transferred to my PC and also ...
  • Sharez
  • Casual Listener
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Solved!! Last.fm scrobble turning on after diasbled

Several months ago I disabled Last.fm scobbling through the Spotify app on my android since I installed the Last.fm app and have since been facing an issue with scrobbling turning back on by itself everytime I open the app. When it turns back on, I a...

  • Newbie
  • Several months ago I disabled Last.fm scobbling through the Spotify app on my android since I installed the Last.fm app and have since been facing an issue with scrobbling turning back on by itself e...
  • kavrod
  • Newbie
  • 1662 Views
  • 4 replies
  • 3 likes
  • 1662 Views
  • 4 replies
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Google Assistant does not automatically play songs any more

Google now/ assistant does not work like it used to, and hasn't for quite a while.For example, saying "Play Imagine Dragons" will open Spotify to the imagine dragons band page, but not start playing any of the songs. This is the same for playlists; i...

  • Newbie
  • Google now/ assistant does not work like it used to, and hasn't for quite a while. For example, saying "Play Imagine Dragons" will open Spotify to the imagine dragons band page, but not start playin...
  • 520 Views
  • 0 replies
  • 1 likes
  • 520 Views
  • 0 replies
  • 1 likes

autoplay doesn't work

When i turn on spotify and back to another apps,i'd turned on the autoplay feature,but the autoplay doesn't work so i have to go back,to spotify and suddenly the song played.how i fix it? I'm sorry if my english not so wel

  • Newbie
  • When i turn on spotify and back to another apps,i'd turned on the autoplay feature,but the autoplay doesn't work so i have to go back,to spotify and suddenly the song played.how i fix it?   I'...
  • 373 Views
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  • 373 Views
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Solved!! No internet connection available when on 3G/4G

OS: Android ver 6.0.1Spotify: 8.4.31.723 armV7Issue: When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even reach the domain "spotify.com" from the phone in a web-browser...

  • Regular
  • OS: Android ver 6.0.1 Spotify: 8.4.31.723 armV7 Issue:  When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even ...
  • YuPeeJay
  • Regular
  • 3538 Views
  • 6 replies
  • 1 likes
  • 3538 Views
  • 6 replies
  • 1 likes

Long Playlists and Chromecast

When using my Android phone (LG G4C running Android 6) to stream to Chromecast, if I choose a long playlist (say more than 100 songs) Spotify will not shuffle the whole playlist and instead just keeps playing songs at the beginning of the playlist. I...

  • Casual Listener
  • When using my Android phone (LG G4C running Android 6) to stream to Chromecast, if I choose a long playlist (say more than 100 songs) Spotify will not shuffle the whole playlist and instead just keep...
  • StephenWA
  • Roadie
  • 783 Views
  • 2 replies
  • 1 likes
  • 783 Views
  • 2 replies
  • 1 likes

Shuffle on Chromecast

Hi, I know this has been asked many times before, but Spotify seemingly refuses to fix the problem.When shuffling to my Chromecast, only the about 50-100 last songs of my library shuffle. Songs I added earlier won't get played. This is absolute **ble...

  • Music Fan
  • Hi,   I know this has been asked many times before, but Spotify seemingly refuses to fix the problem. When shuffling to my Chromecast, only the about 50-100 last songs of my library shuffle. ...
  • StephenWA
  • Roadie
  • 918 Views
  • 2 replies
  • 3 likes
  • 918 Views
  • 2 replies
  • 3 likes

[Android][Social] Last.fm error / Wrong Username or Password

I found a few instances of this problem in the community, almost two years old, but Spotify do not listen, do not read. Spotify pretends to make improvements, but they do not seem to. When I switch off Last.fm, the app deletes password, switches last...

  • Regular
  • I found a few instances of this problem in the community, almost two years old, but Spotify do not listen, do not read. Spotify pretends to make improvements, but they do not seem to.   When I...
  • 661 Views
  • 0 replies
  • 1 likes
  • Android
    Social
  • 661 Views
  • 0 replies
  • 1 likes