Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the app from my sd card or something), I don't have a c...
Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the ...
Gig Goer
392 Views
2 replies
0 likes
My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to connect to some stupid spotiamb or external device and...
My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to con...
Community Legend
650 Views
3 replies
0 likes
My Android client was updated maybe about a week ago and I can no longer login.After an update a few days earlier, all my donwloads were removed.Now after this update I am prompted to log in (I can not add any screenshot because it is forbidden!? **b...
My Android client was updated maybe about a week ago and I can no longer login. After an update a few days earlier, all my donwloads were removed. Now after this update I am prompted to log in (I c...
Community Legend
781 Views
5 replies
0 likes
Hi everyone, I use Spotify Premium on Android, Windows laptop and desktop. Just recently I've noticed that more than a years worth of saved songs have disappeared. I've tried logging out and back in on all platforms and have tried reinstallls on all ...
Hi everyone, I use Spotify Premium on Android, Windows laptop and desktop. Just recently I've noticed that more than a years worth of saved songs have disappeared. I've tried ...
Gig Goer
983 Views
3 replies
0 likes
I recently got a new phone and I'm having to download songs for offline use. When I did this some years ago on my other phone I seem to remember that albums originally bought from Itunes could be imported to Spotify as playlists and they didnt count ...
I recently got a new phone and I'm having to download songs for offline use. When I did this some years ago on my other phone I seem to remember that albums originally bought from Itunes could be imp...
331 Views
0 replies
0 likes
Hi I try to log in my account in the with Facebook or my gmail account and it says I need to be connect to the internet to get log in. I try via Wi-Fi and LTE and in doesn't not work... I have access via Pc but not with my phone via the app.
Hi I try to log in my account in the with Facebook or my gmail account and it says I need to be connect to the internet to get log in. I try via Wi-Fi and LTE and in doesn't not work... &nb...
307 Views
0 replies
0 likes
Hello, About a month ago I installed Spotify for the first time when I was still in the States, but now I have moved to South Africa. Recently I did a factory reset on my phone, removing all the apps. When I tried to reinstall Spotify, Google Play ga...
Hello, About a month ago I installed Spotify for the first time when I was still in the States, but now I have moved to South Africa. Recently I did a factory reset on my phone, removing all...
Newbie
19006 Views
4 replies
1 likes
Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change, could you guys please help me ^__^ (android v7.1.2)
Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change,...
Casual Listener
1336 Views
2 replies
0 likes
Hi Spotify users, This month, the data usage of my spotify app spiked enormously. The graphs show a spike of 5+ gb in just a couple of days. I came up with two possible explanations. I cleared the cache somewhere this month. Perhaps the app stored a ...
Hi Spotify users, This month, the data usage of my spotify app spiked enormously. The graphs show a spike of 5+ gb in just a couple of days. I came up with two possible explanations. ...
Community Legend
673 Views
1 replies
0 likes
Please give us a fast delete and save option.It's much saver when driving the car to have a swipe instead of going through a menu! It's much saver when driving the car to have a swipe instead of going through a menu!So please add:* swipe-UP to delete...
Please give us a fast delete and save option. It's much saver when driving the car to have a swipe instead of going through a menu! It's much saver when driving the car to have a swipe in...
604 Views
0 replies
0 likes
Hi everyone! Im using a samsung galaxy note 5. My app is currently on its updated version. There's a time that when I play a song its buzzing and so annoying. How do u guys get rid of it? I tried the one on the preferences option but i was able to ch...
Hi everyone! Im using a samsung galaxy note 5. My app is currently on its updated version. There's a time that when I play a song its buzzing and so annoying. How do u guys get rid of it? I tried the...
Regular
773 Views
2 replies
2 likes
So my account got hacked, here's what happened: To start, I'll just clarifty that I've only ever used spotify on my phone and my desktop. Never once in a public place or someone else's phone, etc. So I'm in another city and Spotify is working great. ...
So my account got hacked, here's what happened: To start, I'll just clarifty that I've only ever used spotify on my phone and my desktop. Never once in a public place or someone else's phone...
453 Views
0 replies
0 likes
Hola, me gustaría saber si las canciones que descargo quedan en la nube o en la memoria de mi teléfono, de encontrarse en el teléfono donde puedo encontrarlas?
Hola, me gustaría saber si las canciones que descargo quedan en la nube o en la memoria de mi teléfono, de encontrarse en el teléfono donde puedo encontrarlas?
Roadie
122314 Views
1 replies
1 likes
I've been a Premium user for years and other than the occasional issue with the Sync system in my Ford truck, (which is notoriously buggy,) no real issues...for the last week it's been mayhem. The app no longer shows on the lock screen, dynamic data ...
I've been a Premium user for years and other than the occasional issue with the Sync system in my Ford truck, (which is notoriously buggy,) no real issues...for the last week it's been mayhem. The ap...
357 Views
0 replies
0 likes
Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or entirely just rebooting. I have done a full device wip...
Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or ent...
Regular
10107 Views
13 replies
2 likes
I have a library of downloaded albums for offline play. Today as well as in the past i have lost half of my downloaded material. For example the album "the greatest generation" by the wonder years is still showing that it is downloaded but half of th...
I have a library of downloaded albums for offline play. Today as well as in the past i have lost half of my downloaded material. For example the album "the greatest generation" by the wonder years is...
Newbie
518 Views
1 replies
0 likes
I can't play downloaded songs without wifi. I have re-installed the app several times and the same thing keep happening.Now I can't even download the songs even though the SDCard has storage available and it is the selected option.Also after trying t...
I can't play downloaded songs without wifi. I have re-installed the app several times and the same thing keep happening. Now I can't even download the songs even though the SDCard has storage availa...
Community Legend
668 Views
5 replies
0 likes
Hallo zusammen,ich habe mit meinen Kindern zusammen das Premium Abo. Es ist leider nicht möglich, gleichzeit mit einem Kind eine eigene Playlist zu hören. Wenn meine Tochter über ihr Handy eine Playlist hört und ich meine über eine Bluetoothbox anmac...
Hallo zusammen, ich habe mit meinen Kindern zusammen das Premium Abo. Es ist leider nicht möglich, gleichzeit mit einem Kind eine eigene Playlist zu hören. Wenn meine Tochter über ihr Handy eine Pla...
321 Views
0 replies
0 likes
Hello, I'm having a really annoying issue latly. Spotify keeps signing me out (can't determine when exactly, but it doesnt only happen after an App Update) and deleting all my downloaded Tracks, which is particulary awful, because i have a slow inter...
Hello, I'm having a really annoying issue latly. Spotify keeps signing me out (can't determine when exactly, but it doesnt only happen after an App Update) and deleting all my downloaded Tracks, whic...
333 Views
0 replies
0 likes
The song A Change Of Seasons by Dream Theater has a really long title, which covers up all the play/prev/next buttons.
The song A Change Of Seasons by Dream Theater has a really long title, which covers up all the play/prev/next buttons.
188 Views
0 replies
0 likes
