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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5427 Views

0 replies

6 likes

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Reproduccion de varias playlists aleatoriamente

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celular ... Desde ya muchas gracias, saludos; Gonzalo P...

Casual Listener

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celu...

WepA

Newbie

14050 Views

1 replies

8 likes

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  • 1 replies
  • 8 likes

Spotify wont go online

Force stop ✔Reboot ✔Clear cache ✔Re-install (i cant... i downloaded 10 gb) I'm trying with Wi-Fi and/or LTE, i cant login.

Casual Listener

Force stop ✔ Reboot ✔ Clear cache ✔ Re-install (i cant... i downloaded 10 gb)   I'm trying with Wi-Fi and/or LTE, i cant login. 

Joe

Community Legend

737 Views

2 replies

0 likes

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Music won't play after the opening ad for 30 minutes of ad free music

At first the music would simply stop playing after a number of songs. The spotify bar would still be open at the top of my screen as of that last song is still playing but I can't pause or skip, etc. It's just stops there and doesn't go away or conti...

Newbie

At first the music would simply stop playing after a number of songs. The spotify bar would still be open at the top of my screen as of that last song is still playing but I can't pause or skip, etc....

465 Views

0 replies

0 likes

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Bluetooth crackling /Normalize Volume option

I've been trying to use my Samsung Galaxy S8+ (Android 7.0) to work with my Sony WH-1000XM2 headphones over bluetooth.. Connection to my device is fine, as is playback via any other app, but Spotify playback results in extreme crackling/static on all...

Newbie

I've been trying to use my Samsung Galaxy S8+ (Android 7.0) to work with my Sony WH-1000XM2 headphones over bluetooth.. Connection to my device is fine, as is playback via any other app, but Spotify ...

Joe

Community Legend

1042 Views

1 replies

1 likes

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some musics that i could listen to on free spotify now aren't available on premium spotify

when i used spotify on free mode, i could listen to Hyuna's A+ EP, but when i started using spotify on family plan, it turned unavailable. what happened?

Newbie

when i used spotify on free mode, i could listen to Hyuna's A+ EP, but when i started using spotify on family plan, it turned unavailable. what happened?

301 Views

0 replies

0 likes

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Local Files Added, But Not Playing

Hi Folks. I have created a folder on my desktop and put my local files that I cannot find on Spotify in it so I can listen them on my playlists on Spotify. Everything was OK till three days ago that I had to reset my phone and restored all the apps/s...

Casual Listener

Hi Folks. I have created a folder on my desktop and put my local files that I cannot find on Spotify in it so I can listen them on my playlists on Spotify. Everything was OK till three days ago that ...

Maz1354

Casual Listener

448 Views

3 replies

0 likes

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Spotify Connect - Not all devices show up

I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...

Newbie

I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time...

fynnify

Newbie

1982 Views

5 replies

6 likes

Android
Chromecast Android
Connect
Echo
  • 1982 Views
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Desbloquear Zenfon3 pelo spotify

Quando o meu spotify Ta tocando se eu bloquear ele é acessar a playlist pela notificação do App na tela bloqueada (clicar na imagem do artista) ele desbloqueia todo meu celular. Como resolvo?

Newbie

Quando o meu spotify Ta tocando se eu bloquear ele é acessar a playlist pela notificação do App na tela bloqueada (clicar na imagem do artista) ele desbloqueia todo meu celular. Como resolvo?

282 Views

0 replies

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Genius not working

Behind the lyrics/ Genius is not working on my Galaxy S8. Both Spotify and my Android are on current versions. I already tried to reinstall the app, no changes.Any songs are showing BTL. In the settings Genius is always turned on. Asking for help, ta...

Newbie

Behind the lyrics/ Genius is not working on my Galaxy S8. Both Spotify and my Android are on current versions. I already tried to reinstall the app, no changes. Any songs are showing BTL.  In ...

4472 Views

0 replies

0 likes

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How to log in to premium on phone

I have premium account. It's on iPad and iPod. Was on galaxy s8 until yesterday. O2 guru advised I uninstall and reinstall due to other issues. When I reinstalled it's not coming up as my premium account and keep taking me to upgrade account section?...

Newbie

I have premium account. It's on iPad and iPod.  Was on galaxy s8 until yesterday.  O2 guru advised I uninstall and reinstall due to other issues.  When I reinstalled it's not coming up...

justinewin_

Roadie

617 Views

1 replies

0 likes

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Spotify won't start after a Skype phone call is completed

As the subject topic says. Spotify stops when initiating a Skype call, but after I finished the Skype call the Spotify app won't resume playing.

Casual Listener

As the subject topic says. Spotify stops when initiating a Skype call,  but after I finished the Skype call the Spotify app won't resume playing.

342 Views

0 replies

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[Android] Shuffle on big playlists is problematic

When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs work fine. I already reinstalled the app with no fur...

Newbie

When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs w...

318 Views

0 replies

0 likes

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All my albums have vanished, again.

About a week ago, I got to work and realized that my 200+ saved for offline albums had unsaved themselves. All my playlists were still there but all albums were gone. When I got home that night, I redownloaded those 200+ albums. The next morning, the...

Newbie

About a week ago, I got to work and realized that my 200+ saved for offline albums had unsaved themselves. All my playlists were still there but all albums were gone.    When I got home t...

sublimesed

Regular

429 Views

2 replies

0 likes

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App stürzt ab bei Wiedergabe

Hallo, ich hoffe ihr könnt mir helfen und zwar habe ich das Problem, dass bei manchen (mir aktuell 2 bekannten) Liedern die App nach wenigen Sekunden der Wiedergabe des Liedes sich aufhängt. Ich habe das Problem erst seit ein paar Wochen, an der Inte...

Newbie

Hallo, ich hoffe ihr könnt mir helfen und zwar habe ich das Problem, dass bei manchen (mir aktuell 2 bekannten) Liedern die App nach wenigen Sekunden der Wiedergabe des Liedes sich aufhängt.   ...

1840 Views

0 replies

2 likes

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Offline mode / update ? / can't login now

So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offlinePlease go online to connect to spotifyCancel | connect Connect does nothing. So I'm locked out of spotify and what do I have to...

Regular

So probably because of an update I'm logged out. Because I'm in offline mode the app says:   You are currently set to offline Please go online to connect to spotify Cancel | connect   ...

Vanterax

Roadie

2457 Views

11 replies

0 likes

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Solved!! Unwanted songs appearing on my personal playlists

Hallo Spotify CommunityI have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my playlist. I have even unfollowed the artist of those part...

Music Fan

Hallo Spotify Community I have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my play...

blackspark00

Music Fan

8726 Views

8 replies

0 likes

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Downloading although "download using cellular" is off AND WiFi is off!

Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been downloading, even though there was no WiFi connecti...

Casual Listener

Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been ...

Joe

Community Legend

2362 Views

1 replies

1 likes

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Spotify acts as if internet is unavailable

I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months. Taking time out of my life to help you stay awesome. So what I have noticed is that on Android, I will open spotify and it won't show a...

Newbie

I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months.  Taking time out of my life to help you stay awesome.   So what I have n...

281 Views

0 replies

0 likes

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Everything is gone including premium

I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I get everything back

Newbie

I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I g...

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
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