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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114875 Views

27 replies

4 likes

  • 114875 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231020 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231020 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590213 Views

79 replies

3 likes

  • 590213 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484978 Views

580 replies

42 likes

Account
Free
  • 484978 Views
  • 580 replies
  • 42 likes

Offline mode

Hello, i was was wondering if there is a way to keep your Spotify available when you’re offline more than 30 days because in the military and deployed you’re usually not able to have a internet connection to verify subscriptions and you music will be...

Newbie

Hello,   i was was wondering if there is a way to keep your Spotify available when you’re offline more than 30 days because in the military and deployed you’re usually not able to have a inter...

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
  • 0 likes

Stuck on 0 out of 1 downloaded - Google Pixel XL

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)". All my songs have the green downloaded tick next to them, and when switching to offline mode the latest downl...

Newbie

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)".    All my songs have the green downloaded...

benmhogan

Newbie

1570 Views

1 replies

4 likes

  • 1570 Views
  • 1 replies
  • 4 likes

Starts skipping songs, starts up in background

App worked fine on my old phone (Samsung Note 5) and I recently upgraded to the Note 8 and started having issues with songs skipping. Sometimes it will work fine, and other times the songs will play a few seconds a day start skipping to the next trac...

Newbie

App worked fine on my old phone (Samsung Note 5) and I recently upgraded to the Note 8 and started having issues with songs skipping. Sometimes it will work fine, and other times the songs will play ...

712 Views

0 replies

0 likes

  • 712 Views
  • 0 replies
  • 0 likes

Solved!! I can't download music on my SD card - Huawei P9

Hi, I'm premium user and would like to download offline music to my SD card. i found this instructions:https://support.spotify.com/cr/using_spotify/search_play/save-to-sd-card/ However, when i follow the instructions, I do not even find the option to...

Casual Listener

Hi,  I'm premium user and would like to download offline music to my SD card.  i found this instructions: https://support.spotify.com/cr/using_spotify/search_play/save-to-sd-card/ &nbsp...

pelufano

Casual Listener

16472 Views

7 replies

0 likes

  • 16472 Views
  • 7 replies
  • 0 likes

Lowers volume when I get notifications

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated to Android 8.0.0 and after that it started happenin...

Casual Listener

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated ...

NegZero

Newbie

5936 Views

4 replies

7 likes

  • 5936 Views
  • 4 replies
  • 7 likes

Freeze and crash as soon as I open the app

I can't use the app, it doesn't respond and crashes after a little while. Using a Samsung galaxy s7 with Android v 7.0. I already tried a clean install.Any ideas?

Newbie

I can't use the app, it doesn't respond and crashes after a little while. Using a Samsung galaxy s7 with Android v 7.0. I already tried a clean install. Any ideas? 

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

eteterterter

hththtrhtrhtrhhghtfhghth

Regular

hththtrhtrhtrhhghtfhghth

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

App crash logging in as user #1, but works when logged in as user #2

Hey, I have a wierd problem that started when I played around with Google Assistant today. All of a sudden Spotify will not start; or it starts but is immediately shut down when logged in as my user (#1) I tried all the reccomended recovery reccomend...

Casual Listener

Hey,   I have a wierd problem that started when I played around with Google Assistant today. All of a sudden Spotify will not start; or it starts but is immediately shut down when logged in as...

faan_skit

Casual Listener

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing music during the song playing and sometimes just skips song

I have a Samsung Galaxy J3 I recently reinstalled my spotify app and when im listening to songs it keeps just pausing the songs and mid song and then occassionaly just skips songs. I dont know what to do haha. I have tried restarting my phone deletin...

Newbie

I have a Samsung Galaxy J3 I recently reinstalled my spotify app and when im listening to songs it keeps just pausing the songs and mid song and then occassionaly just skips songs.   ...

579 Views

0 replies

0 likes

  • 579 Views
  • 0 replies
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Solved!! Offline sound quality problem

Hello! Im new to spotify and i started out with premium. I listen to my music primarily outside of my WiFi zone because im constantly walking to work/school and also listen when i go for runs on trails. when i downloaded my playlist for offline use i...

Regular

Hello!   Im new to spotify and i started out with premium. I listen to my music primarily outside of my WiFi zone because im constantly walking to work/school and also listen when i go for run...

arthurabatti

Newbie

4359 Views

11 replies

0 likes

  • 4359 Views
  • 11 replies
  • 0 likes

Spotify works like youtube

Well, whenever spoti is working on background the song suddenly stops. If it is a song that i downloaded before, no problem. But if i want to listen a playlist or an album that i did not save, it requires spotify on screen- which is quite like youtub...

Newbie

Well, whenever spoti is working on background the song suddenly stops. If it is a song that i downloaded before, no problem. But if i want to listen a playlist or an album that i did not save, it req...

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Spotify on Android

Yesterday i have changed my Password and today i tried to Log in. It starts for 2 or 3 seconds and then shuts down and i need to sign in again. I am signing in again, it starts Spotify and the same thing happens again. What is going in there ?

Newbie

Yesterday i have changed my Password and today i tried to Log in. It starts for 2 or 3 seconds and then shuts down and i need to sign in again. I am signing in again, it starts Spotify and the same t...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Screen keeps doubling up on android app

I don't know how to describe it but whenever I leave the app or go to the the current track playing it randomly takes a snapshot of what was on my last screen and overlays it over where spotify opens up at default and its very obstructive. As an exam...

Newbie

I don't know how to describe it but whenever I leave the app or go to the the current track playing it randomly takes a snapshot of what was on my last screen and overlays it over where spotify opens...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

no puedo descargar la aplicacion :C

muy buen dia a todos, quisiera ver si alguien me puede ayudar pues no se que hacer :C, tengo cuenta premium y todo pero cuando descargo la aplicacion en mi celular la descarga y cuando empieza a instalar el celular se reinicia y no me deja instalarla...

Newbie

muy buen dia a todos, quisiera ver si alguien me puede ayudar pues no se que hacer :C, tengo cuenta premium y todo pero cuando descargo la aplicacion en mi celular la descarga y cuando empieza a inst...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes

Solved!! Can't use Bluetooth controls after last update

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is that if I receive a phone call, Spotify will still run i...

Casual Listener

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is ...

drewwho-8

Newbie

67217 Views

26 replies

16 likes

  • 67217 Views
  • 26 replies
  • 16 likes

Solved!! How to listen to explicit music?

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

Newbie

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

Noblehalfling

Regular

30101 Views

5 replies

1 likes

  • 30101 Views
  • 5 replies
  • 1 likes

Private Profile

Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know if this is possible, thanks

Newbie

Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know i...

977 Views

0 replies

0 likes

  • 977 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Login on Android App

App does not want to get me logged to accountUsername and Password are correct Reseted the password - no changereinstalled the app - no changeweb login - works

Casual Listener

App does not want to get me logged to account Username and Password are correct   Reseted the password - no change reinstalled the app - no change web login - works

antman60

Casual Listener

2433 Views

6 replies

0 likes

  • 2433 Views
  • 6 replies
  • 0 likes

Encrypted sd card causes Spotify to lose offline music

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the storage location does not stop the download to devi...

Regular

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the ...

bill_hobkins

Casual Listener

5183 Views

9 replies

10 likes

  • 5183 Views
  • 9 replies
  • 10 likes

Superuser Contribution Encrypted SD Card Saving Bug - Samsung Galaxy S7

I guess I run into a bug. Can you verify or possibly offer a solution? Pre-requisites:1- Android Encrypted SD Card Steps:1- Open App2- Select SD Card as Storage3- Download a playlist4- Restart the device Expected:Storage stays as SD Card Result:Stora...

Visitor

I guess I run into a bug. Can you verify or possibly offer a solution?   Pre-requisites: 1- Android Encrypted SD Card   Steps: 1- Open App 2- Select SD Card as Storage 3- Download a...

bill_hobkins

Casual Listener

88953 Views

32 replies

16 likes

  • 88953 Views
  • 32 replies
  • 16 likes