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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38760 Views
  • 65 replies
  • 25 likes
  • 38760 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Paguei a conta Premium, mas o status da conta esta como Free

Galera, eu paguei a conta Premium, so que o status da conta ainda esta como Free, ja faz uns 4 dias, so que, no mesmo dia em que paguei com o cartao, antes disso eu tinha gerado um boleto, mas no boleto nao estava com o desconto do Premium por R$ 1,9...

  • Newbie
  • Galera, eu paguei a conta Premium, so que o status da conta ainda esta como Free, ja faz uns 4 dias, so que, no mesmo dia em que paguei com o cartao, antes disso eu tinha gerado um boleto, mas no bol...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Spotify not launching on android wear 2.0

I have a new Ticwatch E running android wear 2.0 and a Oppo R9s running android 6.0 and i cannot launch spotify, it just gets stuck on 'connecting' and then crashes. Anyone have the same problem or a solution?Cheers

  • Newbie
  • I have a new Ticwatch E running android wear 2.0 and a Oppo R9s running android 6.0 and i cannot launch spotify, it just gets stuck on 'connecting' and then crashes. Anyone have the same problem or a...
  • cstampfl
  • Newbie
  • 708 Views
  • 1 replies
  • 4 likes
  • 708 Views
  • 1 replies
  • 4 likes

no radio option on android mobile

a week ago i had spotify artist radio and all forms . Now since the update or whatever happened i no longer have an option for radio nor in artist pages, playlist etc. Any one have a clue about this or how to fix?? Others have reported still having a...

  • Casual Listener
  • a week ago i had spotify artist radio and all forms . Now since the update or whatever happened i no longer have an option for radio nor in artist pages, playlist etc. Any one have a clue about this ...
  • marcdiesel982
  • Casual Listener
  • 2330 Views
  • 5 replies
  • 0 likes
  • 2330 Views
  • 5 replies
  • 0 likes

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  • Newbie
  • .
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

New UI for free users ?

I recently commented on the first post I found relating to this is issue. The original post is here but I wanted to create a new one with a subject line that may be more accurate. The UI now looks different on my Galaxy S8. My Galaxy Tab S2 has the s...

  • Regular
  • I recently commented on the first post I found relating to this is issue. The original post is here but I wanted to create a new one with a subject line that may be more accurate.   The UI now...
  • Musikconosur
  • Regular
  • 1562 Views
  • 1 replies
  • 2 likes
  • 1562 Views
  • 1 replies
  • 2 likes

Trouble listening on devices

I currently just switched my wi-fi around to better my sonos system and since I've done that I can no longer choose to pick 'living room' device or 'dinning room' device. It will only let me choose to play it on my ps4. Can someone please help me as ...

  • Casual Listener
  • I currently just switched my wi-fi around to better my sonos system and since I've done that I can no longer choose to pick 'living room' device or 'dinning room' device. It will only let me choose t...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Historico de Musicas ouvidas

Amigos, eh possivel acessar o historico de musicas ouvidas com mais de 30 dias por exemplo ? eu escutei uma musica em outubro e nao consigo mais acha-la, e infelizmente na mesma epoca eu perdi o sincronismo com o last.fm.

  • Casual Listener
  • Amigos, eh possivel acessar o historico de musicas ouvidas com mais de 30 dias por exemplo ?   eu escutei uma musica em outubro e nao consigo mais acha-la, e infelizmente na mesma epoca eu per...
  • 5834 Views
  • 0 replies
  • 7 likes
  • 5834 Views
  • 0 replies
  • 7 likes

Offline song downloads delete randomly

Hi, I have a premium account on a Sony Xperia Z. I'm running Spotify version 7.2.0.1250 armV7 and Android 5.1.1 (lollipop). This morning about 1000 songs (out of my offline collection of several thousands) I had downloaded offline went missing, so Sp...

  • Casual Listener
  • Hi,   I have a premium account on a Sony Xperia Z. I'm running Spotify version 7.2.0.1250 armV7 and Android 5.1.1 (lollipop).   This morning about 1000 songs (out of my offline collecti...
  • benzhi
  • Newbie
  • 398 Views
  • 1 replies
  • 1 likes
  • 398 Views
  • 1 replies
  • 1 likes

Songs list empty after re-install

Hello,I searched for this problem in the forum before and it seems a lot of people solved it by reinstalling the app... No luck for me. I've still got nothing in my songs list almost except one song for some reason. Albums and Artists lists are just ...

  • Casual Listener
  • Hello, I searched for this problem in the forum before and it seems a lot of people solved it by reinstalling the app...   No luck for me. I've still got nothing in my songs list almost excep...
  • amichan
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Playing a Daily Mix add all songs behind the queue (and not clearing the queue)

When a play a Daily Mix, the playlist from that Mix is added at the bottom of my queue. Leaving all the classical music from my wife in the queue. It starts playing the first song from the Mix, but the next song is from my wives classical music (we s...

  • Casual Listener
  • When a play a Daily Mix, the playlist from that Mix is added at the bottom of my queue. Leaving all the classical music from my wife in the queue. It starts playing the first song from the Mix, but t...
  • Aristos
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Authentification session not kept after migration on sdcard

Hi all, I recently moved the spotify app from the internal storage (phone) to the external (SD Card). Everything works fine, except the fact that my credentials are not kept by application anymore. Every time I launch Spotify, it's asking for my logi...

  • Casual Listener
  • Hi all,    I recently moved the spotify app from the internal storage (phone) to the external (SD Card). Everything works fine, except the fact that my credentials are not kept by applica...
  • Gilphe
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Spotify app wont show up in screen lock while listening to music

The app wont show up on screen lock when u open the phone so usually u see what music you are listening to atm but it has suddenly dissapeard compleatly so when u are unlocking the screen the music is still playing but you cant find the app playing i...

  • Newbie
  • The app wont show up on screen lock when u open the phone so usually u see what music you are listening to atm but it has suddenly dissapeard compleatly so when u are unlocking the screen the music i...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Storage Offline Music

Spoiler (Highlight to read) I Go To Settings on my Spotify on Android phone But Cannot Find "Storage" to Save offline tunes to SD Card... What Do I Doo??

  • Newbie
  •   I Go To Settings on my Spotify on Android phone But Cannot Find "Storage" to Save offline tunes to SD Card... What Do I Doo??  
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Running Offline

Hi, I can't put playlists running in offline mode.Can you tell me why? If I only can use this feature in online mode, is useless for me. Best regards

  • Casual Listener
  • Hi, I can't put playlists running in offline mode. Can you tell me why?   If I only can use this feature in online mode, is useless for me.     Best regards
  • P186949
  • Newbie
  • 1309 Views
  • 4 replies
  • 0 likes
  • 1309 Views
  • 4 replies
  • 0 likes

Spotify Crash on android

Directly after I try to launch spotify the app goes to a black screen like it's loading but shortly after it sends me a crash report .

  • Newbie
  • Directly after I try to launch spotify the app goes to a black screen like it's loading but shortly after it sends me a crash report . 
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Two albums greyed out but working for my friend

Its "jung, brutal gutaussehend 3" and "imperator" by kollegah, i can stream/download anything else just fine but those two arent working for me.And the weird thing is they are working just fine for my friend.Any ideas?

  • Newbie
  • Its "jung, brutal gutaussehend 3" and "imperator" by kollegah, i can stream/download anything else just fine but those two arent working for me. And the weird thing is they are working just fine for...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Playing interruption

Is it normal that Spotify stops playing sometimes, in the middle of a song, as if I had pressed stop.

  • Casual Listener
  • Is it normal that Spotify stops playing sometimes, in the middle of a song, as if I had pressed stop.
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Singles wont show on artists profiles

I recently got a tablet so i download spotify on it. For some reason i cant get the singles to show on artists profiles but i saved them and it shows in saved music. This is happening for all artists i looked up.

  • Newbie
  • I recently got a tablet so i download spotify on it. For some reason i cant get the singles to show on artists profiles but i saved them and it shows in saved music. This is happening for all artists...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

ugh

anyone else having problems with spotify payments... payment page wont load. i tried uninstalling & re-installing

  • Newbie
  • anyone else having problems with spotify payments... payment page wont load. i tried uninstalling & re-installing
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Solved!! Behind the lyrics not working?

I am using a Huawei Honor 8 and I am veey excited for the feature Behind the lyrics, got the update containing the feature but it does not work. The feature can be turned on or off in the settings but it still does not show up even if I am listening ...

  • Regular
  • I am using a Huawei Honor 8 and I am veey excited for the feature Behind the lyrics, got the update containing the feature but it does not work. The feature can be turned on or off in the settings bu...
  • Andeyj1
  • Newbie
  • 3929 Views
  • 5 replies
  • 0 likes
  • 3929 Views
  • 5 replies
  • 0 likes