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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375456 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

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Switched to android

I just switched from an iPhone to an android, I had a premium account with my iPhone but now when I log into my account on my android my premium is gone and everything I had downloaded is gone as well. Help!! Thank you!!

Newbie

I just switched from an iPhone to an android, I had a premium account with my iPhone but now when I log into my account on my android my premium is gone and everything I had downloaded is gone as wel...

229 Views

0 replies

0 likes

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Can't login on android because I'm offline

I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go online. How can I go online if I can't login!

Newbie

I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go o...

Joe

Community Legend

1104 Views

6 replies

2 likes

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Can't see both of my Denon units... only 1

I have 2 Denon units and the newer one, all of a sudden, my android phone and Surface Pro doesn't see it to stream Spotify to. Help!! I want my music!!! It has been working for like 3 years!!

Newbie

I have 2 Denon units and the newer one, all of a sudden, my android phone and Surface Pro doesn't see it to stream Spotify to.  Help!! I want my music!!!  It has been working for like 3 yea...

253 Views

0 replies

0 likes

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Brani

Dove si trovano tutti i brani di un artista su Android.Sarei grato se rispondere quanti prima

Newbie

Dove si trovano tutti i brani di un artista su Android.Sarei grato se rispondere quanti prima

309 Views

0 replies

0 likes

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Solved!!Superuser Contribution I have spotify premium but can't use crossfade on phone

I have spotify premium but I can't use a lot of options, such as crossfade, on my phone (android, samsung galaxy S7). The weird thing is it's not like I have a free account because I don't get any adds when I listen to music. I checked my account on ...

Casual Listener

I have spotify premium but I can't use a lot of options, such as crossfade, on my phone (android, samsung galaxy S7). The weird thing is it's not like I have a free account because I don't get any ad...

Jennyg717

Newbie

35756 Views

4 replies

0 likes

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Spotify Connect vs Bluesound (Node 2)

Hello, This question have been up several times on spotify community. Not one of my devices can find bluesound on spotify connect. I have:* uninstalled and reinstalled both Spotify and Bluos on several devices.* Disconnected all devices from spotify ...

Casual Listener

Hello,   This question have been up several times on spotify community.   Not one of my devices can find bluesound on spotify connect.   I have: * uninstalled and reinstalled bo...

648 Views

0 replies

0 likes

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Solved!! Equalizer disappeared

Hey, I've been using the equalizer and bass boost in Spotify with my OnePlus 3 and I loved the ability to make my music sound a lot richer. Today I updated my phone to Android Nougat and the equalizer and bass boost have disappeared. Help?

Newbie

Hey, I've been using the equalizer and bass boost in Spotify with my OnePlus 3 and I loved the ability to make my music sound a lot richer. Today I updated my phone to Android Nougat and the equalize...

leftyduece

Casual Listener

16183 Views

6 replies

0 likes

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Can't download Spotify - I have an account and it is available in my country

I bought a new device Samsung S8 in the USA and back to Portugal I wanted to install Spotify. I got a warning that it is not available in the country when O have my subscription running on other devices. I already clear Google play services cache, bu...

Casual Listener

I bought a new device Samsung S8 in the USA and back to Portugal I wanted to install Spotify. I got a warning that it is not available in the country when O have my subscription running on other devi...

Ligurio

Casual Listener

414 Views

2 replies

0 likes

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Nur Zahlung per Kreditkarte moeglich

Ich moechte die Zahlung aendern auf Rechnung ueber SwisscomAbo das geht aber nicht bei mir zeigt es immer nur kreditkarte oder paypall an. Wie kann ich das aendern?

Newbie

Ich moechte die Zahlung aendern auf Rechnung ueber SwisscomAbo das geht aber nicht bei mir zeigt es immer nur kreditkarte oder paypall an. Wie kann ich das aendern? 

240 Views

0 replies

0 likes

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app crashes at android after certain search attempts

When trying to search certain patterns, like for example something starting with po, pi, am....my spotify app just crashes.Android at Samsung Galaxy.Any hint welcome. Thanks.

Regular

When trying to search certain patterns, like for example something starting with po, pi, am....my spotify app just crashes. Android at Samsung Galaxy. Any hint welcome. Thanks.

jbl1788

Newbie

6173 Views

3 replies

0 likes

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Facebook Error when logging in

I am logged into the Facebook account that my spotify is connected to. The spotify app is still on my facebook app list. When i try to log in it says facebook error. All apps are updated as its a new phone (Huawei p8 lite 2017). Tried all other fixes...

Newbie

I am logged into the Facebook account that my spotify is connected to. The spotify app is still on my facebook app list. When i try to log in it says facebook error. All apps are updated as its a new...

336 Views

0 replies

0 likes

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Spotify skips local file songs (android)

In order to listen to music spotify does not have, I put such music into itunes, edit the info and then add itunes as a source to Spotifys preferences. This works perfectly on my desktop computer and initially works for my android phone too when i sy...

Newbie

In order to listen to music spotify does not have, I put such music into itunes, edit the info and then add itunes as a source to Spotifys preferences. This works perfectly on my desktop computer and...

mongoose95

Casual Listener

757 Views

1 replies

1 likes

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Playlist created on desktop not working properly on phone

I have created and populated a playlist on the Windows desktop app. I installed the mobile app on my Samsung Galaxy S5 Neo, and I could see the playlist and the songs there. However, aboult half the songs are greyed out and don't play, it simply skip...

Regular

I have created and populated a playlist on the Windows desktop app. I installed the mobile app on my Samsung Galaxy S5 Neo, and I could see the playlist and the songs there. However, aboult half the ...

someboody

Regular

730 Views

6 replies

0 likes

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Solved!! Family Premium not working on phone

Hello,I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, going back to previous songs, and seeing the next son...

Newbie

Hello, I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, ...

Hebbs

Newbie

3721 Views

3 replies

0 likes

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Oppo r9 and Spotify

I have an Oppo r9 and it will only play through Bluetooth in my car on the Kenwood DDX4 and not through the spotify car app. My husband can connect automatically through the app but he has an iPhone 6. Thoughts anyone???

Newbie

I have an Oppo r9 and it will only play through Bluetooth in my car on the Kenwood DDX4 and not through the spotify car app. My husband can connect automatically through the app but he has an iPhone ...

395 Views

0 replies

0 likes

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When i use spotify on my iPad,it pauses other media on my phone

When i use spotify on my iPad,it pauses other media on my phone (such as Pandora or media player) and vice-versa. If I try to listen to other media on my phone, the spotify app will pop up and cause the iPad to pause. What the heck is going on? Tempo...

Casual Listener

When i use spotify on my iPad,it pauses other media on my phone (such as Pandora or media player) and vice-versa. If I try to listen to other media on my phone, the spotify app will pop up and cause ...

Ohstuffituparse

Casual Listener

517 Views

2 replies

0 likes

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Local Files won't play on mobile?

Uploaded some local files to my desktop app, no problem (using Windows). Added it to a playlist and downloaded on both my desktop and my phone like you're supposed to, but the song won't download or play on my phone, only my laptop. They're connected...

Casual Listener

Uploaded some local files to my desktop app, no problem (using Windows). Added it to a playlist and downloaded on both my desktop and my phone like you're supposed to, but the song won't download or ...

319 Views

0 replies

0 likes

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Offline mode doesn't work

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating they are downloaded for offline use). When I turn m...

Newbie

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating ...

266 Views

0 replies

0 likes

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Music cuts out even offline

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions?

Casual Listener

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions? 

245 Views

0 replies

0 likes

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Albums or artists lists doesn't appear on my android device

Hi, I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this? Thanks

Newbie

Hi,   I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this?   Thanks

237 Views

0 replies

0 likes

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