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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377225 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7673 Views

0 replies

7 likes

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  • 7 likes

Spotify skips local file songs (android)

In order to listen to music spotify does not have, I put such music into itunes, edit the info and then add itunes as a source to Spotifys preferences. This works perfectly on my desktop computer and initially works for my android phone too when i sy...

Newbie

In order to listen to music spotify does not have, I put such music into itunes, edit the info and then add itunes as a source to Spotifys preferences. This works perfectly on my desktop computer and...

mongoose95

Casual Listener

762 Views

1 replies

1 likes

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  • 1 replies
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Playlist created on desktop not working properly on phone

I have created and populated a playlist on the Windows desktop app. I installed the mobile app on my Samsung Galaxy S5 Neo, and I could see the playlist and the songs there. However, aboult half the songs are greyed out and don't play, it simply skip...

Regular

I have created and populated a playlist on the Windows desktop app. I installed the mobile app on my Samsung Galaxy S5 Neo, and I could see the playlist and the songs there. However, aboult half the ...

someboody

Regular

730 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! Family Premium not working on phone

Hello,I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, going back to previous songs, and seeing the next son...

Newbie

Hello, I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, ...

Hebbs

Newbie

3727 Views

3 replies

0 likes

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  • 3 replies
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Oppo r9 and Spotify

I have an Oppo r9 and it will only play through Bluetooth in my car on the Kenwood DDX4 and not through the spotify car app. My husband can connect automatically through the app but he has an iPhone 6. Thoughts anyone???

Newbie

I have an Oppo r9 and it will only play through Bluetooth in my car on the Kenwood DDX4 and not through the spotify car app. My husband can connect automatically through the app but he has an iPhone ...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

When i use spotify on my iPad,it pauses other media on my phone

When i use spotify on my iPad,it pauses other media on my phone (such as Pandora or media player) and vice-versa. If I try to listen to other media on my phone, the spotify app will pop up and cause the iPad to pause. What the heck is going on? Tempo...

Casual Listener

When i use spotify on my iPad,it pauses other media on my phone (such as Pandora or media player) and vice-versa. If I try to listen to other media on my phone, the spotify app will pop up and cause ...

Ohstuffituparse

Casual Listener

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

Local Files won't play on mobile?

Uploaded some local files to my desktop app, no problem (using Windows). Added it to a playlist and downloaded on both my desktop and my phone like you're supposed to, but the song won't download or play on my phone, only my laptop. They're connected...

Casual Listener

Uploaded some local files to my desktop app, no problem (using Windows). Added it to a playlist and downloaded on both my desktop and my phone like you're supposed to, but the song won't download or ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
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Offline mode doesn't work

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating they are downloaded for offline use). When I turn m...

Newbie

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating ...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Music cuts out even offline

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions?

Casual Listener

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions? 

247 Views

0 replies

0 likes

  • 247 Views
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Albums or artists lists doesn't appear on my android device

Hi, I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this? Thanks

Newbie

Hi,   I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this?   Thanks

240 Views

0 replies

0 likes

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Superuser Contribution App verbindet sich nicht mit dem WLAN

Liebes Team,Alle paar Wochen (im Schnitt alle 2-4Wochen) verbindet sich meine App auf dem Android Smartphone nicht mehr mit dem WLAN. Ich kann keine Musik herunterladen und nicht streamen, obwohl ich zu Hause bin. Gefühlt tritt das IMMER 2 Wochen vor...

Casual Listener

Liebes Team, Alle paar Wochen (im Schnitt alle 2-4Wochen) verbindet sich meine App auf dem Android Smartphone nicht mehr mit dem WLAN. Ich kann keine Musik herunterladen und nicht streamen, obwohl i...

WietseB

Casual Listener

14737 Views

6 replies

0 likes

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  • 6 replies
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wrong payment

Hello! i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred me 6 time more than this. The money has been transf...

Casual Listener

Hello! i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred ...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

App crashes

My Spotify App started crashing two weeks ago. Seems like theres a problem when the app is online. When the app i started without a network connection it starts and runs normally, but when the network connection is on, the app crashes within 20 secon...

Newbie

My Spotify App started crashing two weeks ago. Seems like theres a problem when the app is online. When the app i started without a network connection it starts and runs normally, but when ...

286 Views

0 replies

0 likes

  • 286 Views
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Daily Mix stopped casting

I was listening one of my daily mixes through chrome cast, when the app suddenly started to show "devices available", and the song progress indicator didn't follow the song still playing through cast. Song controls also didn't work anymore.. Now I ca...

Newbie

I was listening one of my daily mixes through chrome cast, when the app suddenly started to show "devices available", and the song progress indicator didn't follow the song still playing through cast...

243 Views

0 replies

0 likes

  • 243 Views
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No puedo descargar spotify

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está disponible en mi país, pero estoy en Dublin - Irlanda...

Casual Listener

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está di...

rick11escobar

Newbie

4410 Views

1 replies

4 likes

  • 4410 Views
  • 1 replies
  • 4 likes

Cancel of change subscription part of the site is down

Hi, Id like to cancel my subscription (for now) but can't get this part of the web site... keeps saying We're all mixed upRefresh this page or try again later. It may take some time to get things up again.GO BACK Funnily every other part of the site ...

Newbie

Hi, Id like to cancel my subscription (for now) but can't get this part of the web site... keeps saying    We're all mixed up Refresh this page or try again later. It may take some time t...

ttvv

Casual Listener

467 Views

1 replies

1 likes

  • 467 Views
  • 1 replies
  • 1 likes

My note8's screen freezes. HELP!!!!!!!

When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i touch it is there. Please help me. I am premium but think...

Casual Listener

 When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i ...

265 Views

0 replies

0 likes

  • 265 Views
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Musicas no disponible

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, por favor ayudenme

Newbie

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, p...

298 Views

0 replies

0 likes

  • 298 Views
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Why Does You Andriod App Suck So Hard?

And when are you planning to make any significant changes to it? Seriously, it's horrible.

Newbie

And when are you planning to make any significant changes to it?   Seriously, it's horrible.

gorymeraz

Casual Listener

4432 Views

6 replies

12 likes

  • 4432 Views
  • 6 replies
  • 12 likes

Spotify - Music Flow not supported by LG sound bar?

Hello,I purchased the LG 4.1 360w sound bar today and downloaded the recommended Music Flow app onto my Samsung Galaxy Note 4...I'm connected to the speaker via 5ghz wifi on my Asus AC RT1900.From the Music Flow App. I choose Spotify to stream my mus...

Casual Listener

Hello, I purchased the LG 4.1 360w sound bar today and downloaded the recommended Music Flow app onto my Samsung Galaxy Note 4... I'm connected to the speaker via 5ghz wifi on my Asus AC RT1900...

kleinliesje

Newbie

3900 Views

8 replies

0 likes

  • 3900 Views
  • 8 replies
  • 0 likes