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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • 11 replies
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14352 Views
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Problem with download

My Spotify download the music and after I switch to offline mode his don`t play the sound.

  • Newbie
  • My Spotify download the music and after I switch to offline mode his don`t play the sound.
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Undownloaded songs playing in offline mode

Hi, when in offline mode, Spotify automatically plays recommended songs when my playlist has ended. How is this possible if I'm offline?

  • Newbie
  • Hi, when in offline mode, Spotify automatically plays recommended songs when my playlist has ended. How is this possible if I'm offline?
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Superuser Contribution Auto updating downloaded playlists

Is there an option in settings to have Spotify auto update newly added tracks to downloaded playlists? Right now it looks like Spotify has to be open in the foreground on my Google Pixel in order to add newly added tracks to downloaded playlists. I h...

  • Casual Listener
  • Is there an option in settings to have Spotify auto update newly added tracks to downloaded playlists? Right now it looks like Spotify has to be open in the foreground on my Google Pixel in order to ...
  • rogermoucheron
  • Newbie
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Superuser Contribution Tengo 2 suscripciones

Hola en un mail tengo dos suscripciones y quiero dar de baja una ¿cómo puedo hacerle?

  • Newbie
  • Hola en un mail tengo dos suscripciones y quiero dar de baja una ¿cómo puedo hacerle?
  • Maria_B
  • Moderator
  • 154 Views
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Solved!!Superuser Contribution Spotify Deletes My Downloaded Songs

Spotify freezing and deleting my downloaded songs at randomly times.It just stop playing at next song and do whatever I want it never plays. And after that whenever I restart the app / phone or just quit the app, when I re-open app it seems there's n...

  • Newbie
  • Spotify freezing and deleting my downloaded songs at randomly times. It just stop playing at next song and do whatever I want it never plays. And after that whenever I restart the app / phone or jus...
  • Maria_B
  • Moderator
  • 195 Views
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Superuser Contribution I can't follow another's playlist. (I follow, but i can't see them)

When I start to follow a playslit, this playslist doesn't show yourself in my profile (the place that I have my followers and the person who I follow). However, when I begin a New Playlist (mine) this playlist is it in my profile. The problem is when...

  • Newbie
  • When I start to follow a playslit, this playslist doesn't show yourself in my profile (the place that I have my followers and the person who I follow). However, when I begin a New Playlist (mine) thi...
  • Maria_B
  • Moderator
  • 1009 Views
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  • 1009 Views
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Superuser Contribution My library songs gone

The way i use spotify is i listen to the new releases and dicover/suggested music and save everything, then listen to the music in the Your Library, Songs section. The music in my All songs, which is downloaded is suddenly empty. even though it's sti...

  • Casual Listener
  • The way i use spotify is i listen to the new releases and dicover/suggested music and save everything, then listen to the music in the Your Library, Songs section. The music in my All songs, which is...
  • Maria_B
  • Moderator
  • 394 Views
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Superuser Contribution Waking me up!

Please help! I always sleep with my apps closed and do not disturb on. However for 2 nights in a row I have been abruptly startled in the middle of the night to a random song on a random playlist! I have a galaxy s6. I am So close to cancelling Spoti...

  • Newbie
  • Please help! I always sleep with my apps closed and do not disturb on. However for 2 nights in a row I have been abruptly startled in the middle of the night to a random song on a random playlist! I ...
  • Maria_B
  • Moderator
  • 109 Views
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  • 109 Views
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Superuser Contribution Logged into 2 devices with facebook

I have spotify premium with Facebook and i want to log on another device without giving the person my password to Facebook! I remeber there was a function to make an app password but is that gone now?

  • Newbie
  • I have spotify premium with Facebook and i want to log on another device without giving the person my password to Facebook! I remeber there was a function to make an app password but is that gone now?
  • Maria_B
  • Moderator
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How do I remove a song from "next on shuffle"

It used to be that you could go to the "next on shuffle" when listening to a playlist and highlight songs to be removed. It wouldn't remove the song permanently from your playlist, but it would remove it from the shuffle. Now it seems like I can high...

  • Newbie
  • It used to be that you could go to the "next on shuffle" when listening to a playlist and highlight songs to be removed. It wouldn't remove the song permanently from your playlist, but it would remov...
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Multiple Issues (Problems from 2013 and 15 occurring)

Hey all. I don't usually write in the help sections but I've been going through some issues that have apparently been a problem for many years. I've been using spotify premium for about a year now and I can say that it has served me well.Anyway.I'm u...

  • Newbie
  • Hey all. I don't usually write in the help sections but I've been going through some issues that have apparently been a problem for many years. I've been using spotify premium for about a year now an...
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  • 136 Views
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Spotify and chromecast audio

Hi Guys, I'm using spotify with chromecast audio and it does not work ok,the music crashes, interrupts and sometimes stops and no more backlosing the connection with chromecast audio.It has problems both on the galaxy s7 edge and on the tab S.Other p...

  • Newbie
  • Hi  Guys,   I'm using spotify with chromecast audio and it does not work ok, the music crashes, interrupts and sometimes stops and no more back losing the connection with chromecast au...
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Spotify works perfectly

So you might ask why I am posting under the help section?Well it's like this, if spotify ISNT running my BlackBerry Priv will crash every few minutes.Playing clash of clans will do the same as long as I am interactive with it.My question is, what sch...

  • Newbie
  • So you might ask why I am posting under the help section? Well it's like this, if spotify ISNT running my BlackBerry Priv will crash every few minutes. Playing clash of clans will do the same as ...
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Chromecasts don't appear in device list anymore

Since the latest Android app update, I cannot get any of my 4 Chromecasts to appear in the devices list. This used to be fixed by force stopping the app, but that didn't work, and neither did restarting my phone. My phone is a Galaxy S8+ on Android 7...

  • Casual Listener
  • Since the latest Android app update, I cannot get any of my 4 Chromecasts to appear in the devices list.   This used to be fixed by force stopping the app, but that didn't work, and neither di...
  • deanylev
  • Casual Listener
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Solved!! Can't put local files from my Spotify playlist onto my android (Galaxy S5) phone. Please Help.

For local files, Spotify says, "If you’re adding local files to your mobile, you first need to import them on a desktop computer, then add them to a playlist to sync to your phone." I'm assuming this means create your playlists (including local files...

  • Newbie
  • For local files, Spotify says, " If you’re adding local files to your mobile, you first need to import them on a desktop computer, then add them to a playlist to sync to your phone." &nbs...
  • klinkpc
  • Newbie
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why cant I use the microphone to search for music?

why is it no longer possible to search using te microphone on your keyboard?just cancelled my subscription today because of that..

  • Regular
  • why is it no longer possible to search using te microphone on your keyboard? just cancelled my subscription today because of that..
  • ashtar11
  • Regular
  • 1294 Views
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Artist information in App (Android,...)

Hey, how can I see the artists information on my phone(android) using the spotify app?Would be nice to read about the interprets when I'm not at the PC. Thanks

  • Casual Listener
  • Hey,   how can I see the artists information on my phone(android) using the spotify app? Would be nice to read about the interprets when I'm not at the PC.   Thanks 🙂
  • Joe
  • Community Legend
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I can't login

I can't login with my account, spotify say "tell us were you are in spotify.com" but don't know to contact you from your site just to informe you about it. Please can you help me?

  • Casual Listener
  • I can't login with my account, spotify say "tell us were you are in spotify.com" but don't know to contact you from your site just to informe you about it. Please can you help me?
  • Joe
  • Community Legend
  • 148 Views
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  • 148 Views
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Media player remote keys no longer working for navigation

Hey,I am using minix neo x8h plus media player device (Android 4.4.2) and I am no longer able to control/navigate spotify app with remote (NEO A2 Lite) keys since last update. Only "remote" mouse works which is extremely inconvenient as I still can n...

  • Newbie
  • Hey, I am using minix neo x8h plus media player device (Android 4.4.2) and I am no longer able to control/navigate spotify app with remote (NEO A2 Lite) keys since last update.   Only "remote...
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