Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27076 Views
  • 59 replies
  • 23 likes
  • 27076 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870068 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870068 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24680 Views
  • 3 replies
  • 0 likes
  • 24680 Views
  • 3 replies
  • 0 likes

Android Lineage Os not showing lyrics

Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.

  • Casual Listener
  • Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.
  • Joe
  • Community Legend
  • 505 Views
  • 2 replies
  • 0 likes
  • 505 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Very high data use overnight

Spotify just used 2.92 GB of data over 4G on my phone last night, totally exceeding my data quota. Nothing was playing - I checked. Download over cellular is disabled - also checked. Is there some way to see (from some logs perhaps?) what it was real...

  • Regular
  • Spotify just used 2.92 GB of data over 4G on my phone last night, totally exceeding my data quota. Nothing was playing - I checked. Download over cellular is disabled - also checked. Is there some wa...
  • jamezzzzzzz
  • Newbie
  • 2848 Views
  • 18 replies
  • 1 likes
  • 2848 Views
  • 18 replies
  • 1 likes

Eliminar "volver a lo que te ha gustado"

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo.Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", hay algo a forma de sacarlo porque son canciones que ...

  • Newbie
  • Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo. Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", ...
  • 1555 Views
  • 0 replies
  • 1 likes
  • 1555 Views
  • 0 replies
  • 1 likes

Fraude.

Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi cuenta Ya la apague ,inicie sesión que tipo de rob...

  • Newbie
  • Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi...
  • Gabation
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ¿Como borrar música descargada?

Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, pero borra todas las canciones, y yo solo quiero borra...

  • Newbie
  • Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, per...
  • IranjRojas
  • Newbie
  • 74380 Views
  • 32 replies
  • 3 likes
  • 74380 Views
  • 32 replies
  • 3 likes

Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

  • Casual Listener
  • I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

  • Casual Listener
  • Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...
  • Joe
  • Community Legend
  • 1412 Views
  • 3 replies
  • 0 likes
  • 1412 Views
  • 3 replies
  • 0 likes

Spotify Free Freeze on Ads

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phoneI have uninstalled and re-installed the app, it did not solve the issue.My device is a Moto ...

  • Casual Listener
  • Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phone I have uninstalled and re-installed the...
  • j_yoa
  • Newbie
  • 5283 Views
  • 9 replies
  • 3 likes
  • 5283 Views
  • 9 replies
  • 3 likes

Shuffle play skips to "suggested songs"

When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.

  • Casual Listener
  • When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.
  • SuperSuit12
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

  • Casual Listener
  • ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...
  • annoyed8383
  • Newbie
  • 4441 Views
  • 22 replies
  • 1 likes
  • 4441 Views
  • 22 replies
  • 1 likes

Problem with storing data to SD card

I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage use in the app permissions category. I can't find t...

  • Casual Listener
  • I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage ...
  • Joe
  • Community Legend
  • 532 Views
  • 5 replies
  • 0 likes
  • 532 Views
  • 5 replies
  • 0 likes

Connection-Problems with Streaming & Bluetooth (Galaxy S7, Android 7.0)

Hello! I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs stutter from time to time for 0,5 to 2 seconds. I am using a Sams...

  • Casual Listener
  • Hello!    I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs...
  • Joe
  • Community Legend
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Incorrect Bluetooth Track Info

Hi,I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. This happens whether I skip forwards or backwards. Oddly...

  • Newbie
  • Hi, I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. Thi...
  • gilcohen84
  • Gig Goer
  • 403 Views
  • 2 replies
  • 1 likes
  • 403 Views
  • 2 replies
  • 1 likes

Solved!! Stops playing randomly with power saving on.

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides to do it again. I've noticed that if my screen isn...

  • Regular
  • Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides...
  • Joe
  • Community Legend
  • 82561 Views
  • 10 replies
  • 4 likes
  • 82561 Views
  • 10 replies
  • 4 likes

Gear S3 Frontier Fail

I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. As a result I have been attempting (with a degree o...

  • Newbie
  • I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. ...
  • 392 Views
  • 0 replies
  • 1 likes
  • 392 Views
  • 0 replies
  • 1 likes

Missing Metal

Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...

  • Newbie
  • Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...&nb...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Why are there two UIs for radio, and why do they have the like/dislike buttons on opposite sides?

I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us like songs by merely searching, it's a pretty hard m...

  • Newbie
  • I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us l...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Superuser Contribution Noise at beginning of tracks.

I'm experiencing an audible burst of noise at the beginning of each track. when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Similarly casting Spotify from my Windows 10 desktop via the Chrome ...

  • Casual Listener
  • I'm experiencing an audible burst of noise at the beginning of each track.   when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Simil...
  • phice_2000
  • Newbie
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

See downloaded but not saved music

Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I can filter to see downloaded files but it only sho...

  • Newbie
  • Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Spotify Play Queue is missing 'REMOVE' button

I have an aneroid phone. I have had spotify for over a year so I know that I can skip songs through the queue, but what happened to the 'REMOVE' button in the queue? All it's doing now is highlighting the songs grey. I also recently updated the app.

  • Regular
  • I have an aneroid phone. I have had spotify for over a year so I know that I can skip songs through the queue, but what happened to the 'REMOVE' button in the queue? All it's doing now is highlightin...
  • anna3321
  • Regular
  • 555 Views
  • 5 replies
  • 0 likes
  • 555 Views
  • 5 replies
  • 0 likes