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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Offline Musik Android

Hallo,wie finde ich heraus, welche Musikstücke ich offline auf meinem Android habe?Ich möchte mir alle Offline verfügbaren Daten anzeigen lassen? Habe lediglich die Funktion Cache leeren gefunden; das würde alles löschen - oder?Löschen möchte ich ggf...

Casual Listener

Hallo, wie finde ich heraus, welche Musikstücke ich offline auf meinem Android habe? Ich möchte mir alle Offline verfügbaren Daten anzeigen lassen?   Habe lediglich die Funktion Cache leeren...

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Android app won't open

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my PC, but I can't use it at all on my phone.

Newbie

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my P...

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Turkish Student Premium got my money still not Premium

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me All I've got is Survey E-mail from support@spotify.c...

Visitor

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me A...

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Solved!! My playlist won't play on Premium

Hello there, A playlist that I have put together cannot play on my Android 7.0 phone (LG V20). All the songs are greyed out, and the only thing I can do with them is "Remove from playlist". I have recently performed a hard reset on my phone, and the ...

Casual Listener

Hello there,   A playlist that I have put together cannot play on my Android 7.0 phone (LG V20). All the songs are greyed out, and the only thing I can do with them is "Remove from playlist". ...

IguanaSetup

Community Legend

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Spotify se cierra cuando entro a un juego

Hola! A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada?Si alguien tiene una solución por favor que me lo diga :v

Newbie

Hola!   A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada? Si ...

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[Android] App uses a lot of background data although background data is restricted

I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago.But the app still uses more than 150MB background data and I only listen to downloaded playlist when I'm on mobile data. How is this ...

Regular

    I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago. But the app still uses more than 150MB background data and I onl...

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Spotify Connect - Multiple Speakers/Devices

Hello Spotify keeps deleting my music saying I'm using a max amount of devices. I only use my phone and I deleted it off my two functioning computers and also the third computer is broke so I can't use it at all. How can I fix this. I want to listen ...

Newbie

Hello Spotify keeps deleting my music saying I'm using a max amount of devices. I only use my phone and I deleted it off my two functioning computers and also the third computer is broke so I can't u...

Luke

Spotify Star

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Select a song

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me select a specific song to play before my free trial.

Newbie

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me selec...

Joe

Community Legend

380 Views

1 replies

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Lock screen Android 6.0.1

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... .

Newbie

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... . 😞  

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1Go of saved music just vanished

Hello,Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my phone...I tried rebooting the phone, clearing the ca...

Newbie

Hello, Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my...

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My account got reset

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my premium account, all my playlists were deleted and al...

Newbie

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my pr...

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Unable to save to sd card. "Storage" button not found

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to the phone storage. I'm kind of a tech idiot.

Newbie

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to t...

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Lock screen

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)

Newbie

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)  

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Solved!! Music stops after a few songs

Hi community, I'm using the latest version of Spotify on a Xiaomi Redmi 4A device android v 6.0.1 The music stops playing after two or three songs, not sure why. This is especially annoying every time I go for a run as I have to stop and fiddle aroun...

Casual Listener

Hi community,   I'm using the latest version of Spotify on a Xiaomi Redmi 4A device android v 6.0.1   The music stops playing after two or three songs, not sure why. This is especially ...

Chanoir

Casual Listener

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Downloading on cellular even when set to only wifi

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used. I have a couple playlists that are updated weekly (new music friday) se...

Casual Listener

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used.   I have a co...

492 Views

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Solved!! "Playing music is not yet supported" - Google Assistant

I'm going crazy trying to get assistant to work with Spotify. I have linked it, but now it just says "Playing music is not yet supported". I'm using a galaxy s8. Has anyone figured it out?

Roadie

I'm going crazy trying to get assistant to work with Spotify. I have linked it, but now it just says "Playing music is not yet supported". I'm using a galaxy s8. Has anyone figured it out? 

Joe

Community Legend

5955 Views

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Cant log onto Spotify using the app on my Samsung 7.

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

Newbie

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

elaker82

Newbie

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Cobro adelantado al cambiar el tipo de plan

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el registro me ha llegado una notificación del banco po...

Newbie

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el r...

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No puedo descargar en SD

hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda, solo se guarda cuando la configuracion es en memor...

Newbie

hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda,...

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