Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194514 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535714 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439297 Views
565 replies
37 likes
It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but it keeps trying to download it over and over.
It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but...
Casual Listener
757 Views
4 replies
0 likes
Hi everyoneSometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete everything except the app" but nothing the bug is sti...
Hi everyone Sometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete ...
Community Legend
441 Views
1 replies
0 likes
I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...
I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...
Casual Listener
745 Views
2 replies
0 likes
Hi!I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and the Spotify tends to be the only app causing the proble...
Hi! I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and th...
334 Views
0 replies
0 likes
Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying for Premium is the be able to use Spotify when i travel and I...
Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying f...
Newbie
764 Views
2 replies
0 likes
I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!
I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!
Casual Listener
816 Views
2 replies
0 likes
App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a common issue with no real answer on how to fix it. I've...
App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a comm...
293 Views
0 replies
0 likes
Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work
Can any one help. All of a sudden everytime i try open spotify on my Samsung s8 it just says spotify not responding. Ive deleted and re downloaded ap, restarted phone. Didnt work
284 Views
0 replies
0 likes
I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. But I've also tried this with my new car and a new phone, Pi...
I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. ...
Newbie
4502 Views
2 replies
0 likes
I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account restored than I will cancel. So can you please help me ...
I am having trouble logging in my Spotify account using Facebook. I been with Spotify for 2yrs and that means of 2yrs of playlist that I love and paying Preminum. So if I cant get my old account rest...
304 Views
0 replies
0 likes
Hi,I have just bought a Denon avr x2000 amp/receiver and attempted to use my android Nexus4 phone to context via the Spotify app. The problem is no matter what I do it won't find the receiver as a recognised device. If I use the Denon Remote App I ca...
Hi, I have just bought a Denon avr x2000 amp/receiver and attempted to use my android Nexus4 phone to context via the Spotify app. The problem is no matter what I do it won't find the receiver as ...
Casual Listener
15428 Views
12 replies
4 likes
Did Spotify really completely nuke the Queue and History? It looks like queue was added back recently, but is only accessible from a currently playing song. no more drag/drop, etc. Am i missing a feature have features just kept falling off? premium i...
Did Spotify really completely nuke the Queue and History? It looks like queue was added back recently, but is only accessible from a currently playing song. no more drag/drop, etc. Am i miss...
361 Views
0 replies
0 likes
I can't access any artist or look any songs. If I try it tells me something went wrong. I've uninstalled and re-installed the app & have did everything it says to do about clearing the cache. Is spotify having issues because this is super annoying.
I can't access any artist or look any songs. If I try it tells me something went wrong. I've uninstalled and re-installed the app & have did everything it says to do about clearing the cache. Is ...
318 Views
0 replies
0 likes
I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.
I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.
Casual Listener
55464 Views
8 replies
5 likes
I have been launching spotify playlists using an intent such as:spotify:user:username:playlist:37i9dQZF1DWUPafHP1BJw1:play this has worked fine until recently, when it stopped working with brand new non-premium accounts. I am getting an exception as ...
I have been launching spotify playlists using an intent such as: spotify:user:username:playlist:37i9dQZF1DWUPafHP1BJw1:play this has worked fine until recently, when it stopped working with...
Casual Listener
463 Views
1 replies
0 likes
Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for saving but it's not there, would any of you know what t...
Hi, I've been trying to get Spotify to save music to the SD card that's in my phone or even to move the entire app over there entirely. Internet says there should be an option under Settings for savi...
Newbie
555 Views
2 replies
0 likes
I am unable to log in on my account. Even when resetting the Facebook password and re-installing the Spotify app. How xan this be solved. And how annoying that it takes so much searching etc. and that there is no help center. Please fix asap or I wil...
I am unable to log in on my account. Even when resetting the Facebook password and re-installing the Spotify app. How xan this be solved. And how annoying that it takes so much searching etc. a...
272 Views
0 replies
0 likes
Hello,There's a previous post on this subject that's been closed, but I don't see any solution presented, so I'm re-posting (sorry if I'm looking in the wrong place!). I just upgraded to Android 8.0. Now when playing songs in the car, the dashboard i...
Hello, There's a previous post on this subject that's been closed, but I don't see any solution presented, so I'm re-posting (sorry if I'm looking in the wrong place!). I just upgrade...
Newbie
1140 Views
4 replies
2 likes
I have a few songs that I wanted to add to my library that are not on spotify.I have mp3 files on my computer and are accessible/playable through the desktop app.I have added these to a playlist so I can download and access them on my mobile. but it ...
I have a few songs that I wanted to add to my library that are not on spotify. I have mp3 files on my computer and are accessible/playable through the desktop app. I have added these to a playlist ...
Community Legend
2377 Views
1 replies
0 likes
I was charging my phone earlier and i unplugged it to move it and even though it had battery it shut off as soon as i unplugged it. Whenni turned it back on it had logged me out. Now trying to log back in it says that im not online and when i hit con...
I was charging my phone earlier and i unplugged it to move it and even though it had battery it shut off as soon as i unplugged it. Whenni turned it back on it had logged me out. Now trying to log ba...
Community Legend
442 Views
1 replies
0 likes
