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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Helene Fischer album navideño

Hola.Tengo un tiempo en que noté que el álbum navideño de Helene Fischer no está disponible ya en spotify.Mi pregunta es: ¿Volverá a estar disponible? En verdad me encanta ese álbum, espero que vuelva. Gracias.

Newbie

Hola. Tengo un tiempo en que noté que el álbum navideño de Helene Fischer no está disponible ya en spotify. Mi pregunta es: ¿Volverá a estar disponible?  En verdad me encanta ese álbum, esper...

274 Views

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Préférences : options "non disponibles pour l'instant"

Bonjour tout le monde,Dans l'appli Android Spotify, quand je diffuse sur mes enceintes Sonos, la plupart des options de Préférences sont grisés (il est précisé "non disponible pour l'instant") alors qu'elles sont bien toutes disponibles quand je diff...

Newbie

Bonjour tout le monde, Dans l'appli Android Spotify, quand je diffuse sur mes enceintes Sonos, la plupart des options de Préférences sont grisés (il est précisé "non disponible pour l'instant") alor...

Joe

Community Legend

9048 Views

2 replies

4 likes

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Spotify deletes downloaded songs and forces them to redownload to internal memory

I download a lot of songs, a playlist of almost 400, to my phone for offline use, which has worked fine until very recently. Now, any time I turn it off, they are no longer downloaded and I have to redownload them. Additionally, when I do download th...

Casual Listener

I download a lot of songs, a playlist of almost 400, to my phone for offline use, which has worked fine until very recently. Now, any time I turn it off, they are no longer downloaded and I have to r...

Sutchy

Newbie

425 Views

1 replies

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Losing all my songs

I was constantly having tonredownload songs back to my device, which is annoying when I have 2000 songs. I blew up my data because it started downloading then through cellular EVEN WHEN MY SETTING OPTION SAID OTHERWISE. Now my songs are gone.

Casual Listener

I was constantly having tonredownload songs back to my device, which is annoying when I have 2000 songs. I blew up my data because it started downloading then through cellular EVEN WHEN MY SETTING OP...

498 Views

0 replies

0 likes

and had to keep redownloading ot all again and again to my phone
Lost all my songs
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Spotify recognising my android phone as a tablet

This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6PIt annoys be because I travel to japan a lot and there is a limitation in japan where I only get 15 hours, I mostly listen songs on my phone ...

Newbie

This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6P It annoys be because I travel to japan a lot and there is a limitation in japan where I ...

Rareș

Casual Listener

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1 replies

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I can't download/move songs to SD card

I have a Samsung J7 Prime, and i get an error every time i have tried to use the SD card:When I'm trying to download the songs directly to the SD, the download stops after some songs showing a connection error, and the option to select the storage di...

Newbie

I have a Samsung J7 Prime, and i get an error every time i have tried to use the SD card: When I'm trying to download the songs directly to the SD, the download stops after some songs showing a con...

413 Views

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Songs stop after 2 secs.

I have a premium account.Desktop fine.Android phone started glitching this morning with latest app update.All playlists cycles fast through all tunes when opened. Will not stop.All songs play for a second. then stop. then app hangs/fails.I have re-bo...

Newbie

I have a premium account. Desktop fine. Android phone started glitching this morning with latest app update. All playlists cycles fast through all tunes when opened. Will not stop. All songs play...

422 Views

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Vpn not working

Because i often keep traveling from us to india which is very stressful i usually clear my mind using Spotify specially when im out the states i use vpn..today i woke up and tried opening my spotify app it logged me out and when i try to log in it ke...

Newbie

Because i often keep traveling from us to india which is very stressful i usually clear my mind using Spotify specially when im out the states i use vpn..today i woke up and tried opening my spotify ...

Joe

Community Legend

708 Views

1 replies

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Spotify se cierra y elimina música descargada

Cada vez que escucho una canción, Spotify se para y debo desbloquear el celular para poner pause, además se demora mucho en abrir y en ocasiones debo cerrar la app para luego volver a abrirla.Además cuando descargo música con wifi, coloco los datos m...

Newbie

Cada vez que escucho una canción, Spotify se para y debo desbloquear el celular para poner pause, además se demora mucho en abrir y en ocasiones debo cerrar la app para luego volver a abrirla. Ademá...

358 Views

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Huawei P10+ playback keeps pausing and shutting down the app.

Very often my mobile app will pause and sometimes also just shut off. Works fine on my desktop. Have reinstalled mulitple times. Have tried streaming and also playing downloaded content. No change.

Casual Listener

Very often my mobile app will pause and sometimes also just shut off.    Works fine on my desktop.   Have reinstalled mulitple times.   Have tried streaming and also playing...

Z3ROX87

Newbie

1623 Views

5 replies

2 likes

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Android Mobile App: Playlist Folders?

On My iPodI made them here, desktopHello, I was wondering if someone could check something for me on the official Android Spotify mobile app. On my current device, an Apple iPod, playlist folders that I make on my desktop app will also show up. Would...

Regular

  On My iPod I made them here, desktopHello, I was wondering if someone could check something for me on the official Android Spotify mobile app. On my current device, an Apple iPod, playlist...

885 Views

0 replies

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Android
differences
folders
iOS
Mobile
playlist folders
Playlists
Spotify mobile
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Can`t log in

Recently I logged out of my account while being offline which I usually don´t do. Then I tried to log in again but received the message : You have to be online to be able to connect to Spotify.Since then it is impossible to log in again on my Android...

Visitor

Recently I logged out of my account while being offline which I usually don´t do. Then I tried to log in again but received the message : You have to be online to be able to connect to Spotify. Sinc...

Joe

Community Legend

393 Views

1 replies

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Huawei m3

Hi, i have a huawei m3 7 and Spotify works like i'm using a smartphone: i can't skip tracks as i wish. Any solutions?Thanks

Newbie

Hi, i have a huawei m3 7 and Spotify works like i'm using a smartphone: i can't skip tracks as i wish. Any solutions? Thanks  

Joe

Community Legend

643 Views

1 replies

0 likes

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Why does search require two clicks in Android?

It's not a huge deal but it drives me nuts just because it seems so ergonomically ridiculous. I click on the magnifying glass icon at the bottom of the app screen and the search bar appears at the top of the app screen. Then I have to click on the se...

Casual Listener

It's not a huge deal but it drives me nuts just because it seems so ergonomically ridiculous. I click on the magnifying glass icon at the bottom of the app screen and the search bar appears at the to...

349 Views

0 replies

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Pausing multiple times in a song

Spotify app pauses multiple times. I cannot play a song all they way through. It pauses 2 orn3 times. I have rebooted my phone, I have updated the app, and I and uninstalled and reinstalled. Please help its supper annoying.

Newbie

Spotify app pauses multiple times. I cannot play a song all they way through. It pauses 2 orn3 times. I have rebooted my phone, I have updated the app, and I and uninstalled and reinstalled. Please h...

Joe

Community Legend

396 Views

1 replies

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Music stopping when I open any app

Hello, I've already done all the procedures I found on the Spotify website, I already cleaned the data, I rebooted the phone, I reinstalled the app, but whenever I open any app - Facebook, whatsapp, games - Spotify music stops. My mobile phone is a M...

Newbie

Hello, I've already done all the procedures I found on the Spotify website, I already cleaned the data, I rebooted the phone, I reinstalled the app, but whenever I open any app - Facebook, whatsapp, ...

Joe

Community Legend

440 Views

1 replies

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Can't play music

I've bought a premium account but can not play music

Casual Listener

I've bought a premium account but can not play music

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Cracking and pops when playing

Hi everyone! Problem with my Galaxy s6 here. Whenever you play songs, there is this annoying "crack" or "pop" sound (kind of like static). Dunno what to do! I tried uninstalling the app, reinstalling it clean and nothing. I disabled all sound enhance...

Newbie

Hi everyone! Problem with my Galaxy s6 here. Whenever you play songs, there is this annoying "crack" or "pop" sound (kind of like static). Dunno what to do!  I tried uninstalling the app, reins...

344 Views

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Solved!! Behind the Lyrics does not work.

Hi! I have the latest version of Spotify, Behind the Lyrics is activated but I can't see the information/lyrics anywhere. I have a Samsung Galaxy S6 with the latest Android version. I don't know why did this happen! I tried with a lot of famous songs...

Visitor

Hi! I have the latest version of Spotify, Behind the Lyrics is activated but I can't see the information/lyrics anywhere. I have a Samsung Galaxy S6 with the latest Android version. I don't know why ...

TheBlackHawkW

Newbie

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Album Art Pionner car radio

Me gustaría saber cómo lograr que se muestren las ilustraciones de las canciones en Spotify como lo hace Pandora.... Es posible?

Newbie

Me gustaría saber cómo lograr que se muestren las ilustraciones de las canciones en Spotify como lo hace Pandora.... Es posible?

308 Views

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