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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27324 Views
  • 59 replies
  • 23 likes
  • 27324 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870182 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870182 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24691 Views
  • 3 replies
  • 0 likes
  • 24691 Views
  • 3 replies
  • 0 likes

En mi plan familiar no tengo opción de guardar musica en la tarjeta sd

Hola, hace un par de días cambie mi cuenta premium a una cuenta familiar, y ahora no me aparece la opción de almacenamiento, que puedo hacer para solucionarlo? No puedo descargar musica si no puedo guardarla en mi tarjeta sd. Ayuda.

  • Newbie
  • Hola, hace un par de días cambie mi cuenta premium a una cuenta familiar, y ahora no me aparece la opción de almacenamiento, que puedo hacer para solucionarlo? No puedo descargar musica si no puedo g...
  • 1436 Views
  • 0 replies
  • 1 likes
  • 1436 Views
  • 0 replies
  • 1 likes

Download Single Track?

Why have we lost the ability to download individual tracks? When I first signed up for Spotify, the Android app allowed for downloading: 1. Artist - Every track you had saved by an artist2. Albums - An entire album by an artist3. Individual songs For...

  • Regular
  • Why have we lost the ability to download individual tracks? When I first signed up for Spotify, the Android app allowed for downloading:   1. Artist - Every track you had saved by an artist 2...
  • 1649 Views
  • 0 replies
  • 18 likes
  • Downloadable Tracks
  • 1649 Views
  • 0 replies
  • 18 likes

adding local files to spotify library

HiI've added some songs onto Spotify from the local files section and am finding it difficult to move it onto the "songs" library. Previously I had to create a playlist and just listen to the songs I downloaded from my local files/computer through th...

  • Regular
  • Hi I've added some songs onto Spotify from the local files section and am finding it difficult to move it onto the "songs" library.  Previously I had to create a playlist and just listen to th...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Memoria

Buenos días, quería borrar todo el caché que tiene la aplicación, ya que ocupa el 609 MB. Me dice que me va borrar todo lo que tengo descargado, pero no tengo ningún tema! Tengo todo en la nube de spotify, ya, que lo uso para que no me llene la memor...

  • Newbie
  • Buenos días, quería borrar todo el caché que tiene la aplicación, ya que ocupa el 609 MB. Me dice que me va borrar todo lo que tengo descargado, pero no tengo ningún tema! Tengo todo en la nube de sp...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Spotify plays random rap and pop music I didn't select

This has happened to me before and I think I fixed it by turning my phone on and off. It's happening again and won't change this time. What happens is when I select and artist to shuffle play, it plays music from completely different bands and genres...

  • Casual Listener
  • This has happened to me before and I think I fixed it by turning my phone on and off.  It's happening again and won't change this time.  What happens is when I select and artist to shuffle ...
  • HarryWolfman
  • Casual Listener
  • 602 Views
  • 3 replies
  • 0 likes
  • 602 Views
  • 3 replies
  • 0 likes

Notification hard to read on dark theme

Spotify's text is almost unreadable on the android notification bar when I have a dark theme on, as it is dark letters on dark background. Other apps (such as phonograph for example) show just fine and adjust themselves to the theme being dark or lig...

  • Newbie
  • Spotify's text is almost unreadable on the android notification bar when I have a dark theme on, as it is dark letters on dark background. Other apps (such as phonograph for example) show just fine a...
  • 910 Views
  • 0 replies
  • 5 likes
  • dark theme
    Material Design
    Notifications
  • 910 Views
  • 0 replies
  • 5 likes

Spotify will stop playing any song after 3 seconds

I have a problem with Spotify on my phone (Galaxy S7 Edge). The problem is, that any song I play stops playing after 3 seconds. I have cleared my cache 3 times and reinstalled the app 2 times. I even changed the 'saves' directory onto another card. I...

  • Newbie
  • I have a problem with Spotify on my phone (Galaxy S7 Edge). The problem is, that any song I play stops playing after 3 seconds. I have cleared my cache 3 times and reinstalled the app 2 times. I even...
  • Joe
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Spotify doesn't seem to be storing music on sd card

Hi everybody, I have a Moto G4 Plus running under Nougat. I'm not quite sure Spotify saves my offline music on my sd card (used as an external storage device). Although I tried a clean reinstall (by also deleting any remaining Spotify folder on the s...

  • Casual Listener
  • Hi everybody,   I have a Moto G4 Plus running under Nougat. I'm not quite sure Spotify saves my offline music on my sd card (used as an external storage device). Although I tried a clean reins...
  • Joe
  • Community Legend
  • 516 Views
  • 3 replies
  • 0 likes
  • 516 Views
  • 3 replies
  • 0 likes

Playlist shows songs on desktop but not Android.

This is the playlist: https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G It's the first time this has ever happened.

  • Casual Listener
  • This is the playlist:   https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G     It's the first time this has ever happened.  
  • 228 Views
  • 0 replies
  • 0 likes
  • Desktop android playlist
  • 228 Views
  • 0 replies
  • 0 likes

Playlist shows songs on desktop but not Android.

This is the playlist: https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G It's the first time this has ever happened.

  • Casual Listener
  • This is the playlist:   https://open.spotify.com/user/emacdo02/playlist/5TyC4RJrI5P75QQGEIsU9G     It's the first time this has ever happened.  
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Error al descargar musica

Tengo un Xperia Xa Ultra, con a Android 7.0 Al descargar musica la descarga de pausa llegando al %10 y si reinicio la aplicación, la opción de almacenamiento desaparece, al reiniciar el teléfono, se selecciona por defecto el almacenamiento interno . ...

  • Newbie
  • Tengo un Xperia Xa Ultra, con a Android 7.0  Al descargar musica la descarga de pausa llegando al %10 y si reinicio la aplicación, la opción de almacenamiento desaparece, al reiniciar el teléfo...
  • 695 Views
  • 0 replies
  • 2 likes
  • 695 Views
  • 0 replies
  • 2 likes

Suggested music is all foreign language songs

I am a native English speaker, and generally listen to very few foreign language songs, but this week my release radar is filled with songs from various other languages with performers that I have never heard of.. How can I fix this and get back to n...

  • Newbie
  • I am a native English speaker, and generally listen to very few foreign language songs, but this week my release radar is filled with songs from various other languages with performers that I have ne...
  • 373 Views
  • 0 replies
  • 1 likes
  • 373 Views
  • 0 replies
  • 1 likes

Can't delete Spotify Radios

So whenever I listen to a radio, it won't let me delete from my library. Ive tried going to my radio section but that doesn't solve anything, it doesn't list the radios I have in my library so I can't delete them. They don't have the little three dot...

  • Newbie
  • So whenever I listen to a radio, it won't let me delete from my library. Ive tried going to my radio section but that doesn't solve anything, it doesn't list the radios I have in my library so I can'...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Música más rapida

Hace poco empecé a notar que la música empieza a reproducirse más rápido que lo usual o sea que las canciones aumentaron su velocidad de la nada para algunos puede ser imperceptible pero como suelo escuchar listas de reproducción note que las cancion...

  • Newbie
  • Hace poco empecé a notar que la música empieza a reproducirse más rápido que lo usual o sea que las canciones aumentaron su velocidad de la nada para algunos puede ser imperceptible pero como suelo e...
  • Akolaztika
  • Newbie
  • 2449 Views
  • 1 replies
  • 0 likes
  • 2449 Views
  • 1 replies
  • 0 likes

Conection problem with Ford sync

I'm having trouble with bluetoothh connection and ford sync. I can do the pairing and the connection appears for both, but when I play some music the connection has closed immediately. I acessed the details of the bluetooh and the item of music and m...

  • Casual Listener
  • I'm having trouble with bluetoothh connection and ford sync. I can do the pairing and the connection appears for both, but when I play some music the connection has closed immediately. I acessed the ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

I'm not allowed to choose my own music?

I dowloaded the app to my Huawei honor 8 lite. Not a premium member. Searched for a specific band to listen to a specific album. Hit shuffle (as there is no play-button), listened to a few minutes of commercial and got to hear one song from the album...

  • Casual Listener
  • I dowloaded the app to my Huawei honor 8 lite. Not a premium member. Searched for a specific band to listen to a specific album. Hit shuffle (as there is no play-button), listened to a few minutes of...
  • Beldarna
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Corrupted sd card

I have a 64 SanDisk plus ultra installed on a Moto x running Android 6.0 that was using offline play in Spotify. Card suddenly disappeared in every way on phone and in apps. Was able to back up personal files to computer but NO method of formatting w...

  • Newbie
  • I have a 64 SanDisk plus ultra installed on a Moto x running Android 6.0 that was using offline play in Spotify. Card suddenly disappeared in every way on phone and in apps. Was able to back up perso...
  • Mistic67
  • Newbie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Spotify connect is garbage

My tv and marantz amp both are connected to my wifi as well as my phone. Both are setup for spotify connect. SPOTIFY CONNECT DECIDES WHEN IT WANTS TO SHOW UP, THIS IS **bleep**ING BULL**bleep**. THIS IS THE 4TH TIME IT DISSAPEARS IN THE DEVICES AVAIL...

  • Newbie
  • My tv and marantz amp both are connected to my wifi as well as my phone. Both are setup for spotify connect. SPOTIFY CONNECT DECIDES WHEN IT WANTS TO SHOW UP, THIS IS **bleep**ING BULL**bleep**. THIS...
  • 221 Views
  • 0 replies
  • 2 likes
  • 221 Views
  • 0 replies
  • 2 likes

Spotify Extreme, not so extreme

I can't say I'm closely following. So, did Spotify update the storage method?My downloaded 1200~ songs take only about 11gb on extreme quality. Either my phone refuses to download at that quality or they did something with the file sizes.

  • Regular
  • I can't say I'm closely following. So, did Spotify update the storage method? My downloaded 1200~ songs take only about 11gb on extreme quality. Either my phone refuses to download at that quality o...
  • borather1
  • Regular
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

"Getting your selection..." message issue in when using Spotify in Android Auto

I noticed that when accessing certain menu items that do not contain any entries such as downloaded playlists in my case, I get the message "Getting your selection..." that never goes away until I back out. This appears to happen whenever I select a ...

  • Newbie
  • I noticed that when accessing certain menu items that do not contain any entries such as downloaded playlists in my case, I get the message "Getting your selection..." that never goes away until I ba...
  • 549 Views
  • 0 replies
  • 2 likes
  • 549 Views
  • 0 replies
  • 2 likes