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No internet connection available when on 3G/4G

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No internet connection available when on 3G/4G

OS: Android ver 6.0.1

Spotify: 8.4.31.723 armV7

Issue:

 When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even reach the domain "spotify.com" from the phone in a web-browser. All other Apps works like they should.

Settings in the App:

 Offline mode is set to "off" (greyed out)

 Download using cellular is set to "on" (green)

I have tried switch the settings back and forth with no change.

I have restarted the device.

I have reinstalled the App (Clearing Cache, App-data)

Reply

Accepted Solutions
Marked as solution

Have you tried speaking to your mobile service provider? Often this is caused by incorrect mobile internet settings which they can check for you.

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Marked as solution

I am in Sweden.

It started working this morning agin, so I totaly blame the 4G provider in this since my phone didn't do any updates from when it did not work. 

Thank you alot for your help in this matter!

Cheeres /YuPeeJay

View solution in original post

6 Replies
Marked as solution

Have you tried speaking to your mobile service provider? Often this is caused by incorrect mobile internet settings which they can check for you.

They claim I am the only one with the problem. And they do not see any problems with the connection to my phone from the BSC.

Which country are you in?

Marked as solution

I am in Sweden.

It started working this morning agin, so I totaly blame the 4G provider in this since my phone didn't do any updates from when it did not work. 

Thank you alot for your help in this matter!

Cheeres /YuPeeJay

I'm glad it works now 🙂

 

What makes me most curious is, how my service provider so presistant claimed it weren't a problem on their side. So I am wondering if there was something that got messed up in my phone, but as it just started working, without me changing anything, I do doubt that is the case.

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