My downloaded music gets deleted

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My downloaded music gets deleted

ClaytonCClick
Newbie

My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.

2 Replies

Re: My downloaded music gets deleted

Alfredo
Roadie

Hey @ClaytonCClick, welcome to the community!

 

Thanks for getting in touch with us.

 

Check out the steps under “Downloads unexpectedly removed” here. They should help with this.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: My downloaded music gets deleted

user-removed
Not applicable

I worked with support for 2 months this summer trying to get this to stop offline music from being deleted from my phone, and explored all of the options listed on that page.

Music ended up being deleted several times, and none of the suggestions on that help page resolved the issue.

I checked back in today and asked if there have been any updates to offline play, and I'm being told to subscribe and try again without any real explanation.

It seems that there is a real issue here with offline storage in my opinion.

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