Help Wizard

Step 1


Music stopping when receiving WhatsApp Message

Music stopping when receiving WhatsApp Message






Nokia 8 

Operating System

Android 8.1 - August Security patch


My Question or Issue

I am using spotify during work in combination with my Sony WH-1000XM2 Bluetooth Headset. I have set my WhatsApp Message-Tone to "none" (this means I shouldn't be accustically informed about new Messages) but this leads to Spotify crashing when I get any Whatsapp Message! Funny thing, on my BB-Air Headset or when I am streaming to my Sonos Systems its no issue! Just with when I am listening over my Sony-Headset! 

4 Replies

Thx to whoever is in charge of this community for not bothering... 

I got the same problem but with a Nokia 8.1 and Plantronics Backbeat Fit Bluetooth headphones.


Did you ever solve the problem on your phone?


Hey @ThinkAdvantage,

Thanks for bringing this to our attention! 

Follow the steps in this post in the exact same order as given there. Let us know how it goes.

We're here for you if you need further help 🙂


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So I'd the same problem, I just solved it.

Just turn off the "Conversation tones" and done! No more music interruptions!

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