Chromecast audio stops after 10 seconds, but Spotify apps think it is still playing

[afchaffee06]

My Issue:  When I try to cast Spotify over my Chromecast audio devices, it stops after 10 seconds.

The exact UX is that no matter what device I try from, Spotify skips past the track I tried to play, then only plays the first 10 seconds of another track later in the playlist.  After 10 seconds, the music/audio cuts out, but Spotify still seems to think it is playing music.  The playback progress bar continues moving as though the song is playing, but there's nothing but silence.

I have tried casting from my Samsung, from the Spotify desktop app on Windows, and from Google Home.  My friends have tried casting from their iPhones and Apple products.

I have unlinked and re-linked my account.  I have "signed-out-everywhere" waited an hour and signed back in again.  I have uninstalled and re-installed the app on my phone and on my desktop.  I have power-cycled all my chrome devices.  I have power cycled my modem, router, switch, wireless access points.  I have checked my firewall settings to ensure that nothing is obstructing Spotify from playing for more than 10 seconds.  I've asked ChatGPT for troubleshooting help, and ChatGPT seems convinced that this is a Spotify problem that I can't do anything to fix.  I've wasted hours and hours of my time trying to get Spotify to play my that I pay a monthly subscription for.

My girlfriend's parents are having the same issue on their phones at their house.  It isn't just me, just my devices, just my account, etc.  This is a Spotify problem.  Please help!

Plan: Premium

Country: USA

Device

Chromecast, Samsung/Android, Apple, Windows

Operating System

Multiple - I've tried on multiple devices, and so have my friends.  This is a Spotify problem, not an issue with any of our devices.

[Trademarks]

My wife has this same issue when casting to our Google Home Hub from her iPhone. I can cast my Spotify (using an Android device) to our Google Home Hub without issue.

However, I'm not 100% sure this is JUST a casting issue. My wife said that, even when speaking directly to the Google Home Hub to play her music from Spotify, it also refuses to play more than one song (at best).

[OscarDC]

Hey folks, 

Thank you for reaching out to the Community.

We appreciate all the troubleshooting you've tried so far. To continue investigating this behavior, would you mind confirming if you're using the Connect feature or Google Cast to play your tracks on your Chromecast device?

Also, since this could be caused by network limitations and sound quality, would you mind checking if lowering the Audio quality or checking with a different Wi-Fi network makes any difference?

Lastly, since we couldn't replicate the behavior on our end, could you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

We'll be on the lookout.

[bill_1]

I had the same problem with my two Chromecast Audio devices. Doing a "Factory reset" and then adding them back seems to have fixed the issue. This only affected Spotify, Pandora would stream ok.

[sp4ng43r]

So I haven't been able to cast at all for the past 2 days.

Spotify connect sees the casting device. Chromecast built in 3.72.446070. 

Belgian VRT Max casts video with a Web Receiver app fine. Classic shoutcast streams too.

Odly TuneIn via Google Assistent also doesn't do much at the moment.

Feels a little bit like the breakage Google had in spring 2025 though.

[sp4ng43r]

I guess there's a real chance the problem sits upstream with Google and canary torturing some Chromecast stuff.

https://www.reddit.com/r/googlehome/comments/1pfxcod/audio_casting_disconnect/

[Yordan]

Hey folks,

Thanks for the details!

Given that @bill_1 managed to solve this via factory reset and the reddit thread @sp4ng43r provided mentions this behavior occurring on other streaming platforms as well, the issue might also be related to Google's services or your particular network setup.

We'll be on the lookout for new reports, but for now, it's worth trying the following troubleshooting in your router's settings:

• Disable IPv6
• Disable dual-band Wi-Fi. If you're using a 5 GHz channel, you can test if everything works fine on 2.4 GHz instead.
• Set the network security to WPA/WPA2.
• Change the DNS in your router's settings to one of the public DNS' listed below:
  1.1.1.1
  8.8.4.4
  8.8.8.8
  9.9.9.9

Cheers 🤘

[afchaffee06]

I'm not sure how much this video will help, but here you go:

https://drive.google.com/file/d/1wkSsNxj5c79Qzo0JBrUuVPxr5aGFLURM/view?usp=sharing

[afchaffee06]

https://drive.google.com/file/d/1wkSsNxj5c79Qzo0JBrUuVPxr5aGFLURM/view?usp=sharing

[sp4ng43r]

I was going to express outspoken aggravation about the wait and see attitude, only to observe that when retesting just now it has started working again.

Would be nice to know what was going on (root cause analysis). It seems like external factors, as it did not involve other intervention then retrying today. (Sunday & Monday I did all the resets, reboots and re-installs you can imagine, to no avail)

I'm well aware that's likely to be wishful thinking.

[sp4ng43r]

Easy come easy go...

Casting is broken again. Both for Spotify as for "TuneIn via Google assistant". Shoutcast streams work fine.

So I don't get warm feelings about the wait and see spirit here. I've paid good money to Spotify over the past decade and haven't been much trouble.

When a fundamental feature of your product breaks, I expect a bit more engagement.

I spent 2+ fruitless hours in support chat on Monday, going in circles to "confirm my account is working". While a custom Chromecast web receiver failing to load is an alien concept apparently.

I've provided IPs via support chat, so request monitoring should be simple for Spotify. Asking to mess with DNS or IPv6 is disproportionate and asymmetric.

Even if the problem sits at Google, as a major GCP customer you should have some leverage...

[sp4ng43r]

Working again 🤦

[afchaffee06]

Mine isn't.

It seems that if I use the "sign out everywhere" feature in Spotify, then wait an hour, unlink and relink my account to Google Home, and power-cycle all my devices, that gives it a chance to temporarily work.  It might work for a little while, but then the same issue happens again.  It seems like all these logout/unlink/relink/power-cycle steps may be needed between every cast session, so as soon as a cast from one device ends or switches to a different device, you're going to need to jump through all the logout/unlink/relink/power-cycle steps again.

If someone had a simple setup, jumping through these IAM hoops would still be a big inconvenience, but for me it is untenable.  I've got many chromecast devices on different groups around my house, and I can't easily power-cycle them all.  I'm not willing to factory reset and re-configure them all, since it seems the issue is just with Spotify and the other troubleshooting outcomes have been only temporary.  It would take me hours to manually factory reset and reconfigure everything, and Spotify isn't paying me for troubleshooting on their behalf.

Before anyone starts blaming my network, know that I've got a pro-quality setup with an equipment rack full of Ubiquiti UniFi gear and UniFi POE APs around the house.  I have a pro IT System Admin helping me manage it -he also has concluded that this is a Spotify problem.  My network is robust above and beyond any normal consumer setup, so if the network isn't sufficient for me, it wouldn't be sufficient for anyone.  And also, I've been able to cast with Spotify for years on my existing setup without this new/recent issue -moreover, it still does connect and cast for 9 seconds before the audio drops out (while Spotify still thinks it is playing).

One other thing -when I click play on the first track on a playlist or album, it skips a track or two and starts playing something I didn't click on.  No amount of gaslighting is going to convince me that Spotify software is not causing that.  Changing my network configs and factory resetting my chromecast devices is not going to stop Spotify from skipping the track I'm trying to play.

I understand that tech and IoT have bugs, and if someone on Spotify's dev team wants to contact me directly to do live troubleshooting or give me a more direct way to share info/data/logs with them, I'm open to that.  I understand it could take some time for them to figure out and fix this issue, but in the meantime this is a huge headache and makes me feel like I need an alternate solution to either Spotify, Chomecast, or both.

[sp4ng43r]

As differential diagnosis you could cast a classic mp3 stream from chrome (computer or phone), like npr
https://wamu.cdnstream1.com/wamu.mp3

Note, the stream has a tendency to pause when the tab closes or the browser is put to sleep.
But if you, once casting, kill the tab and then unpause using media controls it should sustain for hours.

[sp4ng43r]

I know it doesn't help you, just adding a datapoint.

Half a day later Spotify still looks to be casting for me, while TuneIn via assistant is still broken.

[Trademarks]

Just wanted to follow up on my previous comment to state that this issue is not only happening with my wife's Spotify account on iOS but also my own Spotify account on Android.

For both, casting to a Google Home product results in just the first song playing. After that, the speaker acts like it's still playing (progress bar continues) but nothing is actually playing.

[Penelopecall34]

**bleep** yess im having this EXACT same problem im so **bleep**