Music stops when my back light goes off on my pixel

Music stops when my back light goes off on my pixel

Luke650

Essentiat the title. Whenever I put my phone down and the back light goes out the music gets robotic the it usually just stops. Yes I restarted. 

 

Plan

Premium

Country

US

Device

Pixel 3a

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Mihail

Hey @Luke650,

 

Thanks for posting and welcome to the Community!

 

We hope you don’t mind us replying now as we just stumbled upon this thread. Such issues are usually resolved by performing a clean reinstall using the steps here. They work twofold - one hand they make sure that no corrupted app files remain that might be causing this behavior, on the other they update the software to the latest version available.

 

We also recommend you try disabling any battery optimization software running on your phone. Follow these steps:
 
1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
3. Last step - restart the phone.
 
Note: Menu order may differ on different devices.

 

Hope this helps. Let us know how you get on.

 

 

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts