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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

0 replies

7 likes

  • 6264 Views
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  • 7 likes

Songs hidden in playlists

PlanFreeCountryItalyDeviceSamsung J5Operating SystemAndroid 9My Question or IssueI noticed that Spotify often changes the policy to be adopted in the songs that are discarded during the playback of your playlist, I speak of songs that the user has ad...

Regular

Plan Free Country Italy Device Samsung J5 Operating System Android 9 My Question or Issue I noticed that Spotify often changes the policy to be adopted in the songs that are discarded during...

360 Views

0 replies

0 likes

  • 360 Views
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Did you remove scrollbar again?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

skroon19

Composer

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Liked and Downloaded songs dissappearing

PlanPremium DuoCountryArgentinaDeviceMotorola E4+Operating SystemAndroid 7 My Question or IssueAfter the recent update, not only did I lose my entire library of more than 3000 songs, but after going through the (completely unnecesary) hassle of re-li...

Visitor

Plan Premium Duo Country Argentina Device Motorola E4+ Operating System Android 7   My Question or Issue After the recent update, not only did I lose my entire library of more than 300...

386 Views

0 replies

1 likes

  • 386 Views
  • 0 replies
  • 1 likes

Android App is Pausing. Attempted several fixes already.

Plan-PremiumCountry-USA, OregonDevice-Samsung Note 10+Operating SystemAndroid, latest version My Question or Issue This app is the only music app that keeps pausing. I looked and attempted the several posts on this forum about sleep settings, power s...

Newbie

Plan-Premium Country-USA, Oregon Device-Samsung Note 10+ Operating System Android, latest version   My Question or Issue   This app is the only music app that keeps pausing. I looke...

lbenioff25

Newbie

414 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

How can i stop music from pausing for notifications on android?

PlanFree/PremiumCountry DeviceGalaxy s20 5gOperating SystemNewest android My Question or IssueI got a new phone and when I switched over I started having this issue that I didn't have on my s10, every notification I receive my music goes quiet and it...

Visitor

Plan Free/Premium Country   Device Galaxy s20 5g Operating System Newest android   My Question or Issue I got a new phone and when I switched over I started having this issue that...

439 Views

0 replies

0 likes

  • 439 Views
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Superuser Contribution Premium account is opeens een free geworden

PlanFree/PremiumCountryNederlandDeviceSony xperiaOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIk heb al ongeveer een jaar premium en de kosten worden elke maand netjes afgeschreven. Nu heb ik een nieuwe telefoon, dus wi...

Visitor

Plan Free/Premium Country Nederland Device Sony xperia Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Ik heb al ongeveer een jaar premium en de ko...

Ivan

Spotify Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
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Superuser Contribution Why is the Android app extremely slow, when signal is bad?

PlanPremiumCountryGermanyDeviceLG G8S ThinQOperating SystemAndroid-Version: 9Kernel-Version: 4.14.83Software-Version: V10r-EEA-XX My Question or IssueI discovered, that the Spotify Android app (v 8.5.62.904) is extremely slow when the signal (LTE, 3G...

Casual Listener

Plan Premium Country Germany Device LG G8S ThinQ Operating System Android-Version: 9 Kernel-Version: 4.14.83 Software-Version: V10r-EEA-XX   My Question or Issue I discovered, that t...

andyledandy

Casual Listener

1154 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Superuser Contribution Lyrics not showing up

Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...

Casual Listener

Plan - Premium Yearly Country - India   Device - Resmi K20 Operating System - Android 10   My Question or Issue Lyrics have been added to Spotify according to [this](https://...

Sam007Yeah

Visitor

865 Views

2 replies

1 likes

Android 10
lyrics
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  • 2 replies
  • 1 likes

The scroll bar is gone.

PlanPremiumCountryIsraelDeviceOnePlus 7T ProOperating SystemAndroid 10My Question or IssueAbout a month ago there was an update which made the scroll bar in the library gone.The same update made it available to my sister account which never had it. S...

Visitor

  Plan Premium Country Israel Device OnePlus 7T Pro Operating System Android 10 My Question or Issue About a month ago there was an update which made the scroll bar in the library gone...

Undead_Raven

Casual Listener

1072 Views

2 replies

0 likes

Android
Android 10
Bar
Oneplus
Scroll
scroll bar
  • 1072 Views
  • 2 replies
  • 0 likes

Superuser Contribution Greyed songs in Liked songs

The songs in my liked playlist have been greyed out because I accidentally pressed this buttonNow I can't play the song out of my phone in the liked playlist but can still play it on the artist's/album page. However the song hasn't been greyed out in...

Visitor

The songs in my liked playlist have been greyed out because I accidentally pressed this button Now I can't play the song out of my phone in the liked playlist but can still play it on the artist...

Mario

Spotify Legend

523 Views

1 replies

0 likes

Android 10
Greyed out songs
Liked Songs Playlist
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skips continuously after 10 seconds of play when casting to Google Home

I have seen similar posts but after days of "Check this other thread for the solution" and failing to get this resolved, I'm going to start another thread. PlanFree (formerly premium)CountryCanadaDevicePixel 4 My Question or IssueI have run the entir...

Newbie

I have seen similar posts but after days of "Check this other thread for the solution"  and failing to get this resolved, I'm going to start another thread.   Plan Free (formerly premium...

Alex

Spotify Legend

1295 Views

7 replies

1 likes

  • 1295 Views
  • 7 replies
  • 1 likes

Superuser Contribution Lock screen timeout galaxy s10e

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating System My Question or IssueWhen music is paused and the screen times out, the spotify controls disappear from the lock screen. Is there a way to pause spotify, walk away for a few minutes, come ...

Visitor

Plan Premium Country USA Device Samsung Galaxy s10e Operating System     My Question or Issue When music is paused and the screen times out, the spotify controls disappear fr...

Ivan

Spotify Legend

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

Deleted Thread - Zero Help - Frustrated

Premium account, cancelled once before because of these issues, will cancel again if not resolved. Have tried uninstalls, clearing cache/data, and other "solutions" provided by the dismissive staff on these forums. Issue 1: I'm running into constant ...

Regular

Premium account, cancelled once before because of these issues, will cancel again if not resolved. Have tried uninstalls, clearing cache/data, and other "solutions" provided by the dismissive staff o...

379 Views

0 replies

2 likes

  • 379 Views
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Repeat Issues with Queue and Continuous "Radio" After Queue Expires

Premium account, cancelled once before because of these issues, will cancel again if not resolved. Have tried uninstalls, clearing cache/data, and other "solutions" provided by the dismissive staff on these forums. Issue 1: I'm running into constant ...

Regular

Premium account, cancelled once before because of these issues, will cancel again if not resolved. Have tried uninstalls, clearing cache/data, and other "solutions" provided by the dismissive staff o...

220 Views

0 replies

0 likes

  • 220 Views
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Add files on mobile

PlanPremiumCountryGermanyDeviceHuawei p30liteOperating SystemAndroid 10 My Question or Issue How do I add music Files I have already stored on my phone?

Roadie

  Plan Premium Country Germany Device Huawei p30lite Operating System Android 10   My Question or Issue   How do I add music Files I have already stored on my phone?  

459 Views

0 replies

0 likes

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Superuser Contribution Android App Keeps Crashing and is Unusable

PlanFree/PremiumCountryCanadaDeviceLG G7 ThinQOperating SystemAndroid 9 My Question or IssueSpotify Premium has been great for me until last week when the app on my phone started acting up. Almost nothing loads, including songs, album art, the actual...

Visitor

Plan Free/Premium Country Canada Device LG G7 ThinQ Operating System Android 9   My Question or Issue Spotify Premium has been great for me until last week when the app on my phone sta...

Ivan

Spotify Legend

810 Views

1 replies

0 likes

  • 810 Views
  • 1 replies
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Device connect

my laptop and my mobile doesn't connect with each other...if i play a song on mobile i find my laptop doesn't catch it and reverse..i have tried many solutions as reinstall the app on both of them and changing to google dns and it doesn't work either...

Casual Listener

my laptop and my mobile doesn't connect with each other...if i play a song on mobile i find my laptop doesn't catch it and reverse..i have tried many solutions as reinstall the app on both of them an...

360 Views

0 replies

0 likes

  • 360 Views
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Solved!!Superuser Contribution Transaction failed but money was deducted

PlanFreeCountryIndiaDeviceRedmi note 8 proOperating SystemAndroid My Question or IssueI tried to upgrade to one month premium of 119 rs/month using my Airtel debit card but it said transaction failed. Money has been deducted and no refund has been in...

Casual Listener

  Plan Free Country India Device Redmi note 8 pro Operating System Android   My Question or Issue I tried to upgrade to one month premium of 119 rs/month using my Airtel debit ca...

Mario

Spotify Legend

616 Views

3 replies

0 likes

  • 616 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues login in offline mode

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid 8.8 Before Spotify upgraded I did not have an issue logging in w...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung Galaxy S7 Operating System Andr...

Ivan

Spotify Legend

518 Views

1 replies

0 likes

Android
galaxy s7
Login
  • 518 Views
  • 1 replies
  • 0 likes