Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375770 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
how do I tuen off spotify when done using ? There doesnt appear to be any exit or off button
how do I tuen off spotify when done using ? There doesnt appear to be any exit or off button
271 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceRedmi Note 8Operating SystemAndroid 9 PKQ1 My Question or IssueSo...today I had an internet connection with my Spotify app. Even though my connection was good, WiFi and mobile data worked perfectly well but my Spotify ap...
Plan Premium Country France Device Redmi Note 8 Operating System Android 9 PKQ1 My Question or Issue So...today I had an internet connection with my Spotify app. Even though my conne...
Spotify Legend
591 Views
1 replies
1 likes
PlanPremiumCountryRussiaDevicePixel 3 and iPhone XSOperating SystemAndroid 11 My Question or IssueI can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works. I tried to reins...
Plan Premium Country Russia Device Pixel 3 and iPhone XS Operating System Android 11 My Question or Issue I can't play any artist radio on my phone (both android and iphone) - "playl...
Spotify Legend
978 Views
3 replies
0 likes
PlanPremiumCountryDEDeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 Weekly Mix, Release Radar and other playlist not updating automatically when connected to WiFi. I have to open the Spotify app, then the download starts, but without opening ...
Plan Premium Country DE Device Samsung Galaxy Note 10+ Operating System Android 10 Weekly Mix, Release Radar and other playlist not updating automatically when connected to Wi...
Spotify Legend
603 Views
1 replies
1 likes
Plan:PremiumCountry:USADevice:Samsung Galaxy S20 Ultra Operating System:Android 10 My Question or Issue:The Spotify stations app will rarely get past the spinning circle loading screen. I've tried restarting the app and uninstalling and reinstalling ...
Plan: Premium Country: USA Device: Samsung Galaxy S20 Ultra Operating System: Android 10 My Question or Issue: The Spotify stations app will rarely get past the spinnin...
Spotify Legend
635 Views
1 replies
1 likes
It would be nice to have a sorting option for partially played podcasts. Now all we have is "All episodes", "Downloads" and "Unplayed"There should be a fourth option like "partially played" or "Not finished" or something like that so that we can easi...
It would be nice to have a sorting option for partially played podcasts. Now all we have is "All episodes", "Downloads" and "Unplayed" There should be a fourth option like "partially played" or "Not...
Spotify Legend
599 Views
1 replies
2 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy a10Operating SystemAndroid My Question or IssueSo, until a few hours ago when i used spotify it showed both the lyrics feature and the behind the lyrics feature, but then suddenly it stopped showing the be...
Plan Premium Country Brazil Device Samsung Galaxy a10 Operating System Android My Question or Issue So, until a few hours ago when i used spotify it showed both the lyrics feature an...
Spotify Legend
648 Views
1 replies
0 likes
My Question or Issue:::I have Windows 10 and downloaded the App on my desktop so that I can stream music. I also have the app on my phone. Same username and log in on both. When I play my music on my Desktop, my phone shows Spotify as open with it ma...
My Question or Issue::: I have Windows 10 and downloaded the App on my desktop so that I can stream music. I also have the app on my phone. Same username and log in on both. When I play my music on ...
Spotify Legend
440 Views
1 replies
1 likes
Hi Spotify Community, Since this week I've been encountering major slowdown/unresponsiveness when changing tracks on both the Android TV and Xbox One Spotify apps. The problem consistently occurs when I select a track from a different album to the on...
Hi Spotify Community, Since this week I've been encountering major slowdown/unresponsiveness when changing tracks on both the Android TV and Xbox One Spotify apps. The problem consi...
Music Fan
1971 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceMoto G4Operating SystemAndroid 7.0 My Question or IssueSince the latest update the "Filters" button in Playlist, Artists and Albums views does not work when tapped. Tapping on search field works, but tapping on the x to clos...
Plan Premium Country UK Device Moto G4 Operating System Android 7.0 My Question or Issue Since the latest update the "Filters" button in Playlist, Artists and Albums views does not w...
Newbie
2674 Views
6 replies
9 likes
PlanPremiumSweden DeviceSamsung Galaxy 10eOperating SystemAndroid 10 My Question or IssueI have had problems with below bug and therefore I got happy when I saw you had released a new version on play store. The update/ download stopped at 68 % and ne...
Plan Premium Sweden Device Samsung Galaxy 10e Operating System Android 10 My Question or Issue I have had problems with below bug and therefore I got happy when I saw you had ...
960 Views
0 replies
1 likes
Hola, tengo un problema, con mi celular Mi A2 Lite, cuando abro un video en otra app (como YouTube, Facebook, Instagram) Spotify se cierra, incluso cuando escucho una nota de voz en WhatsApp, el problema es que debería detenerse durante el video y ya...
Hola, tengo un problema, con mi celular Mi A2 Lite, cuando abro un video en otra app (como YouTube, Facebook, Instagram) Spotify se cierra, incluso cuando escucho una nota de voz en WhatsApp, el prob...
1101 Views
0 replies
0 likes
I use spotify on both my work computer and my phone. Throughout the day, I add songs to my liked songs while at work and then will want to listen to them on my commute home/to school, but the playlist refuses to sync. I've closed the app, turned off ...
I use spotify on both my work computer and my phone. Throughout the day, I add songs to my liked songs while at work and then will want to listen to them on my commute home/to school, but the playlis...
Casual Listener
720 Views
1 replies
2 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy S7Operating SystemAndroid 5.1.1 & Android 9 My Question or IssueI always use Spotify with Android Auto so I can use Waze as GPS and Spotify as media player in my Android Auto enabled car. To start android...
Plan Premium Country Belgium Device Samsung Galaxy S7 Operating System Android 5.1.1 & Android 9 My Question or Issue I always use Spotify with Android Auto so I can use Waze as ...
Spotify Legend
1060 Views
2 replies
1 likes
PlanPremiumCountryEnglandDeviceSamsung Galaxy s10Operating SystemAndroid Hi guys, I'm having real trouble just getting my Spotify to load on my SamsungGalaxy s10! The app starts fine but is just constantly loading so I rarely get to listen to any mus...
Plan Premium Country England Device Samsung Galaxy s10 Operating System Android Hi guys, I'm having real trouble just getting my Spotify to load on my SamsungGalaxy s10! The app start...
Spotify Legend
1379 Views
1 replies
0 likes
PlanDuo PremiumCountryRussia Operating SystemAndroid 7 My Question or IssueHi everyone! I have a problem with sharing track. When i try to copy link fro menu with all tracks it works (pic1), i can tap «copy link» and see the message «link copied», bu...
Plan Duo Premium Country Russia Operating System Android 7 My Question or Issue Hi everyone! I have a problem with sharing track. When i try to copy link fro menu with a...
Spotify Star
5780 Views
9 replies
0 likes
When attempting to play a file on a slow internet connection, Spotify will begin to LOAD the content, but won't display any obvious sign that it's doing so. This happens especially often on poor internet connections, or with larger files. This create...
When attempting to play a file on a slow internet connection, Spotify will begin to LOAD the content, but won't display any obvious sign that it's doing so. This happens especially often on poor inte...
561 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDeviceOppo A9Operating SystemColorOS / Android 10 My Question or IssueBeen working fine for months, but now stops any and all of my apps from opening/functioning. Also causes my phone to crash The time this started happenin...
Plan Premium Country Australia Device Oppo A9 Operating System ColorOS / Android 10 My Question or Issue Been working fine for months, but now stops any and all of my apps from openi...
Spotify Legend
563 Views
1 replies
1 likes
I think after update to 8.5.75.766 the volume DecreasedI have samsung A70 android 10 I check all of spotify setting And after that i test previous version in my friends a70 with same setting and see the volume is better than latest version Please hel...
I think after update to 8.5.75.766 the volume Decreased I have samsung A70 android 10 I check all of spotify setting And after that i test previous version in my friends a70 with ...
Spotify Legend
592 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid Version 10 My Question or IssueWhenever I play Spotify through Bluetooth the song info freezes both on the phone, and the dashboard of my car. Music will continue to play normally,...
Plan Premium Country United States Device Galaxy S9 Operating System Android Version 10 My Question or Issue Whenever I play Spotify through Bluetooth the song info freezes both on t...
Spotify Legend
1119 Views
1 replies
1 likes
