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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5490 Views

0 replies

7 likes

  • 5490 Views
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  • 7 likes

Cannot Use Spotify App on Android

I'm unable to login to Spotify app on Android phone. I can log in online and use the web player. I'm able to use web player on the phone too, but the app isn't working. It keeps asking to reset my password, but the link is invalid. And again, the log...

Casual Listener

I'm unable to login to Spotify app on Android phone.  I can log in online and use the web player. I'm able to use web player on the phone too, but the app isn't working.  It keeps asking to...

rhrahulhaldar

Composer

452 Views

3 replies

1 likes

  • 452 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't play my liked songs

Hi, I'm running the free plan and I have some trouble to listen to music.I saved few playlist from a friend that I can play with only some ads between some songs (that's fine). Then I have liked some of these songs so I can listen to them. On my PC (...

Newbie

Hi,   I'm running the free plan and I have some trouble to listen to music. I saved few playlist from a friend that I can play with only some ads between some songs (that's fine). Then I have...

Mario

Spotify Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Please move "Hide this song" option farther down

PlanPremiumCountryUSADeviceGalaxy S10eOperating SystemAndroid My Question or IssueThe "Hide this song" option is too close to the "Add to Playlist" option and I frequently hide songs that I actually enjoy. Please just move this option further down th...

Newbie

  Plan Premium Country USA Device Galaxy S10e Operating System Android   My Question or Issue The "Hide this song" option is too close to the "Add to Playlist" option and I frequ...

MoonblindedX

Newbie

625 Views

2 replies

4 likes

user experience
  • 625 Views
  • 2 replies
  • 4 likes

sorting isn't working on Android App for Albums

Plan:PremiumCountry:USA DeviceLG V10Operating SystemAndroid Marshmallow My Issue:In "Your Library" > Albums > Filters. The Sort options aren't working and my Album list is only sorting via "Recently Downloaded". When I select sort by "Artist" or "Tit...

Newbie

Plan: Premium Country: USA   Device LG V10 Operating System Android Marshmallow   My Issue: In "Your Library" > Albums > Filters. The Sort options aren't working and my Alb...

AdamDamon

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Make Spotify awesome again

How about making Spotify work like it used to about a year ago when you didn't have to reconnect to the device you were casting too every five minutes also do you remember when same song dispayed on your phone was playing on the device you are castin...

Newbie

How about making Spotify work like it used to about a year ago when you didn't have to reconnect to the device you were casting too every five minutes  also do you remember when same song dispay...

abimpg

Newbie

471 Views

2 replies

2 likes

Android
Connect
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Superuser Contribution Filtern in Alben

PlanPremiumCountryDeutschlandDeviceMacminiOperating Systemaktuell My Question or IssueIn der Albumliste ("meine Alben") ist Filtern komplett ohne Funktion. Es werden weder Alben noch Künstler gefunden.

Casual Listener

Plan Premium Country Deutschland Device Macmini Operating System aktuell   My Question or Issue In der Albumliste ("meine Alben") ist Filtern komplett ohne Funktion. Es werden weder Al...

Xenia

Moderator

475 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Keep spotify alive in the background

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Hello, I use spotify connect to operate an android phone with speakers in another room. I control it with my own android phone. The prob...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android    Hello, I use spotify connect to operate an android ...

liminal1

Music Fan

3817 Views

3 replies

0 likes

Keep spotify alive in the background
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  • 0 likes

Playlist not fully loading

PlanPremiumDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueOnly about 100 songs or so are loaded at a given time when viewing a playlist. This results in having to wait for a long time anytime you scroll up or down in the play...

Casual Listener

  Plan Premium Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Only about 100 songs or so are loaded at a given time when viewing a playlist. Thi...

ctwagon

Casual Listener

541 Views

2 replies

0 likes

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Superuser Contribution spotify nicht nutzbar

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLandDeutschlandGerät(Galaxy s10 und s7edgeBetriebssystemAndroidMeine Frage oder mein Prob...

Casual Listener

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland Gerät (Galax...

Alex

Spotify Legend

933 Views

3 replies

0 likes

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  • 0 likes

App crashes down when starting a Podcast

PlanPremiumCountryGermanyDeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueSometimes when I try to start a podcast, the Spotify app crashes down. In some podcasts everything works perfectly but ins some other podcasts, it doesnt matt...

Newbie

Plan Premium Country Germany Device Huawei P20 lite Operating System Android 9   My Question or Issue Sometimes when I try to start a podcast, the Spotify app crashes down. In some pod...

Billy-J

Spotify Star

728 Views

3 replies

0 likes

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Superuser Contribution Offline not working

PlanPremiumCountryUSADevicePixel 3aOperating SystemAndroid My Question or IssueEver since installing the new update yesterday, my offline mode is no longer working. Anytime I attempt to choose an album or song, it just says "something went wrong, ple...

Casual Listener

Plan Premium Country USA Device Pixel 3a Operating System Android   My Question or Issue Ever since installing the new update yesterday, my offline mode is no longer working. Anytime I...

Elena

Moderator

546 Views

1 replies

1 likes

  • 546 Views
  • 1 replies
  • 1 likes

I have changed my playlist cover, but when I share it on messenger or instagram story there is old

PlanPremiumCountryPolandDeviceXiaomi Mi 9Operating SystemAndroid 10 My Question or IssueI changed my playlist cover on my PC. It loaded fine on the phone and also on computer, however when I shared it to my friend at first, there was an old cover, bu...

Visitor

Plan Premium Country Poland Device Xiaomi Mi 9 Operating System Android 10   My Question or Issue I changed my playlist cover on my PC. It loaded fine on the phone and also on computer...

natsu90

Casual Listener

1557 Views

2 replies

0 likes

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Solved!!Superuser Contribution No se escuchan canciones al cambiarlas

PlanPremiumDeviceSamsung Galaxy J2 CoreOperating SystemAndroid Oreo 8.1 My Question or IssueAl saltear una cancion la que le sigue no se escucha. La barra blanca se mueve como si se estuviera reproduciendo pero no se escucha nada. Si cambio varias ve...

Casual Listener

Plan Premium Device Samsung Galaxy J2 Core Operating System Android Oreo 8.1    My Question or Issue Al saltear una cancion la que le sigue no se escucha. La barra blanca se mu...

Alex

Spotify Legend

2333 Views

6 replies

0 likes

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Spotify desaparece de la barra de notificaciones

Hey ! He tenido algunos problemas con Spotify últimamente. Tengo un Samsung Galaxy A10 y cuándo dejo de escuchar música por un rato, Spotify desaparece de la barra de notificaciones y tengo qué volver a ingresar a la aplicación para seguir escuchando...

Newbie

Hey ! He tenido algunos problemas con Spotify últimamente. Tengo un Samsung Galaxy A10 y cuándo dejo de escuchar música por un rato, Spotify desaparece de la barra de notificaciones y tengo qué volve...

941 Views

0 replies

0 likes

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Spotify Code camera is always in Wide Angle

PlanPremiumCountryGermanyDeviceSamsung A50Operating SystemAndroid 10 My Question or IssueI tried to scan an Spotify code but my Camera is in Wide Angle mode in the Spotify Code scanner.

Visitor

  Plan Premium Country Germany Device Samsung A50 Operating System Android 10   My Question or Issue I tried to scan an Spotify code but my Camera is in Wide Angle mode in the Sp...

385 Views

0 replies

1 likes

  • 385 Views
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Superuser Contribution Changing song on Artist Page doesn't highlight correct song

PlanPremiumCountryThailandDeviceSamsung Galaxy 9Operating SystemAndroid 10 (One UI 2.0) My Question or IssueChanging song on Artist Page doesn't highlight correct song (actually doesn't change at all)1. Go on an Artist Page2. Tap song, this step will...

Newbie

Plan Premium Country Thailand Device Samsung Galaxy 9 Operating System Android 10 (One UI 2.0)   My Question or Issue Changing song on Artist Page doesn't highlight correct song (...

Mihail

Spotify Legend

461 Views

1 replies

0 likes

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  • 1 replies
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Some local files won't sync to Android

PlanPremiumCountryUSADeviceMotorola Moto G7Operating SystemAndroid 9 My Question or IssueI have some audio files from CDs and such that are not on Spotify and thus I must use the "local files" ability on desktop to put them in playlists. This works j...

Visitor

Plan Premium Country USA Device Motorola Moto G7 Operating System Android 9   My Question or Issue I have some audio files from CDs and such that are not on Spotify and thus I must use...

340 Views

0 replies

0 likes

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Superuser Contribution kan inte logga in på min android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

406 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Album list not working when offline

PremiumAndroid Oreo Since the latest update in offline mode the album list is always sorted by 'Recently added' no matter which sorting option I select. When I click on an album I get the not so very helpful error message "Something went wrong".It on...

Music Fan

Premium Android Oreo   Since the latest update  in offline mode the album list is always sorted by 'Recently added' no matter which sorting option I select. When I click on an album...

Donkeydong5000

Casual Listener

2634 Views

7 replies

2 likes

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Superuser Contribution spotify scan codes

Hiiso for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan codes. can someone help? spotifuggle is updated to the ...

Casual Listener

Hii so for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan co...

Eleniii

Casual Listener

1994 Views

2 replies

0 likes

features
Help
scan codes
  • 1994 Views
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  • 0 likes