Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391084 Views

545 replies

35 likes

Account
Free
  • 391084 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8176 Views

0 replies

7 likes

  • 8176 Views
  • 0 replies
  • 7 likes

Superuser Contribution Keyboard doesn't open on chromecast

PlanPremiumCountryIsraelDeviceTV, using chromecast on xioami streamerOperating SystemAndroid My Question or IssueHello!I can't search for anything or even log in, because keyboard doesn't open on spotify. It does open on all other apps. I tried resta...

Visitor

  Plan Premium Country Israel Device TV, using chromecast on xioami streamer Operating System Android   My Question or Issue Hello! I can't search for anything or even log in, b...

Elena

Moderator

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Android]How to select and move multiple songs up or down the queue?

I saw a similar thread on this, but for the desktop version. I am using the mobile app 99% of the time and compose long queues of music, adding or subtracting songs on the go. I can select and move one song up or down the queue as desired, but I cann...

Casual Listener

I saw a similar thread on this, but for the desktop version. I am using the mobile app 99% of the time and compose long queues of music, adding or subtracting songs on the go. I can select and move o...

Elena

Moderator

1012 Views

1 replies

1 likes

  • 1012 Views
  • 1 replies
  • 1 likes

Can't stop Shuffle with new narrow sidebar on tablet

I have a Samsung tablet. It used to display the "Now Playing" at the wide bottom where I could see a variety of controls. Now it's occupying about 1" wide of space in a column on the left of the screen. There are no controls visible for what is playi...

Casual Listener

I have a Samsung tablet. It used to display the "Now Playing" at the wide bottom where I could see a variety of controls. Now it's occupying about 1" wide of space in a column on the left of the scre...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Music stops playing (tried all fixes)

PlanPremiumCountryU.S.DeviceGalaxy S10eOperating SystemAndroid 10 My Question or IssueMy music stops playing randomly. I tried uninstalling, reinstalling, accepting all permissions, making sure the app can run in the background, and setting it to "no...

Visitor

Plan Premium Country U.S. Device Galaxy S10e Operating System Android 10   My Question or Issue My music stops playing randomly. I tried uninstalling, reinstalling, accepting all permi...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Control from headphones

PlanPremiumCountryCanadaDeviceSony Xperia 5iiOperating SystemAndroid 10 I just got my phone and I tried connecting Bluetooth headphones to it. They connected, I was playing music from Spotify, but then I realized that I cannot play/stop and skip song...

Visitor

Plan Premium Country Canada Device Sony Xperia 5ii Operating System Android 10   I just got my phone and I tried connecting Bluetooth headphones to it. They connected, I was playing mus...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Superuser Contribution Implement Shuffle button on mixes

Right now daily mixes/release radar/discover weekly use the last configuration you had while playing a playlist. In order to change either the Shuffle setting while listening to these, you have to:1. Go to Your Library2. Start playing a playlist3. Op...

Casual Listener

Right now daily mixes/release radar/discover weekly use the last configuration you had while playing a playlist. In order to change either the Shuffle setting while listening to these, you have to: ...

Mihail

Spotify Legend

4386 Views

2 replies

0 likes

  • 4386 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops when my back light goes off on my pixel

Essentiat the title. Whenever I put my phone down and the back light goes out the music gets robotic the it usually just stops. Yes I restarted. PlanPremiumCountryUSDevicePixel 3aOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

Newbie

Essentiat the title. Whenever I put my phone down and the back light goes out the music gets robotic the it usually just stops. Yes I restarted.    Plan Premium Country US Device Pix...

Mihail

Spotify Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't logon to Android client - response is You're Offline

PlanFreeCountryIrelandDeviceWileyfox Swift 2Operating SystemAndroid Oreo My Question or IssueSee Subject.Always get the same message, doesn't matter whether on WiFi (tried several different ISPs) or on 4G.The app is up to date according to google sto...

Casual Listener

Plan Free Country Ireland Device Wileyfox Swift 2 Operating System Android Oreo     My Question or Issue See Subject. Always get the same message, doesn't matter whether on...

Gurra11

Casual Listener

1163 Views

4 replies

0 likes

  • 1163 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify crash issue on Android

PlanPremiumCountryTurkeyDevice(Xiaomi Redmi note 8 pro)Operating System(Android 10.) My Question or IssueWhen playing music background or while screen is locked the music stops unexpectedly and when I look if someone's calling me or something there i...

Casual Listener

  Plan Premium Country Turkey Device (Xiaomi Redmi note 8 pro) Operating System (Android 10.)   My Question or Issue When playing music background or while screen is locked the m...

Ivan

Spotify Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect - volume issues

PlanPremiumCountryCanadaDevice(Samsung s20) I have always had issues with spotifys volume. The issue is how quickly it turns from 0 to full. My mother realized it tonight when she connected and turned it up and it just cracked to full on my home thea...

Newbie

Plan Premium Country Canada Device (Samsung s20)   I have always had issues with spotifys volume. The issue is how quickly it turns from 0 to full. My mother realized it tonight when she ...

Elena

Moderator

631 Views

1 replies

0 likes

  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't leave Group Playlist. The most infuriating thing ever.

Yeesh. Thank goodness I have the option of cancelling my free premium subscription in a few days. I just accepted a friend's Group Playlist request, and found it to be the most infuriating music experience I've ever endured on a digital platform. 1. ...

Visitor

Yeesh. Thank goodness I have the option of cancelling my free premium subscription in a few days.   I just accepted a friend's Group Playlist request, and found it to be the most infuriating m...

Alex

Spotify Legend

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify finds device and freezes song

PlanPremiumCountryUK DeviceMotorola G8 Powerlite My Question or IssueWhile playing music Spotify will detect an external device, the music will then freeze and when I look at my phone I've got a big box telling me it's found external speakers (which ...

Regular

  Plan Premium Country UK   Device Motorola G8 Powerlite   My Question or Issue While playing music Spotify will detect an external device, the music will then freeze and whe...

Elena

Moderator

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution download of audio books does not end

PlanPremiumCountryGermanyDeviceBQOperating SystemAndroid 7.1.1 My Question or IssueI'm hearing audio books with spotify. The problem occurred even with two different audio books.While hearing, I dicover that spotify is downloading title 207 of 208 (1...

Casual Listener

Plan Premium Country Germany Device BQ Operating System Android 7.1.1   My Question or Issue I'm hearing audio books with spotify. The problem occurred even with two different audio bo...

Alex

Spotify Legend

439 Views

1 replies

1 likes

  • 439 Views
  • 1 replies
  • 1 likes

Version 8.5.80.1037 Problems

Plan -Premium FamilyCountry UKDevice - Samsung A21Operating System - Android 10My Question or Issue - Spotify will not connect to any devices in my home . Chromecasts through the B+O app. The app runs so slow and becomes un-usable not playing songs ,...

Casual Listener

Plan -Premium Family Country UK Device - Samsung A21 Operating System - Android 10 My Question or Issue - Spotify will not connect to any devices in my home . Chromecasts through the B+O app.&n...

Iaink5573

Casual Listener

599 Views

1 replies

1 likes

  • 599 Views
  • 1 replies
  • 1 likes

Re: [Android] Can't access or play podcasts in Your Library

I have the same issue with a new Galaxy S10 Lite and my husband with a Galaxy S10+. We did a clean reinstall of the app several times. Spotify version 8.5.80.1037, Android 10.Also had the issue before with a Galaxy S7. I also cannot access the podcas...

Casual Listener

I have the same issue with a new Galaxy S10 Lite and my husband with a Galaxy S10+. We did a clean reinstall of the app several times. Spotify version 8.5.80.1037, Android 10. Also had the issue bef...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Google Cast Issue - Connect to my Smart TV from my phone

PlanPremiumCountryUSADeviceSamsung Galaxy S10 and VIZIO Smart TVOperating SystemAndroid version 10 My Question or IssueWhen I try to play Spotify from my phone to my smart TV via "google cast" it does not work 100%. It will connect and play one song,...

Visitor

Plan Premium Country USA Device Samsung Galaxy S10 and VIZIO Smart TV Operating System Android version 10   My Question or Issue When I try to play Spotify from my phone to my smart TV...

550 Views

0 replies

1 likes

  • 550 Views
  • 0 replies
  • 1 likes

[Android] Remove Uninteresting Podcasts from Library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an android phone and previously liked a bunch of podcasts I was interested in listenin...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Jose_M

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Local files don't play anymore

PlanPremiumCountrySamsung Galaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy downloaded local files suddenly won't play. They are downloaded to the phone and have the green mark, and as recently as yesterday they ...

Roadie

Plan Premium Country Samsung Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My downloaded local files suddenly won't play. They are downlo...

geirhong

Roadie

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not giving option of streaming to Google home

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemPie My Question or Issue  When I click on the button that used to allow me to cast to google home it only allows me to start a session with someone else. If I go through the Google home ap...

Newbie

Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Pie   My Question or Issue     When I click on the button that used to allow me to cast to google h...

Alex

Spotify Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to download podcasts - Android

Plan: Premium (Family)Country: USApp Version: 8.5.76.962 (I did a re-install recently)Device: Pixel 3Operating System: Android 11 Hello,Recently, I have been unable to download podcasts through the app. The podcast will attempt to download for a few ...

Casual Listener

Plan: Premium (Family) Country: US App Version: 8.5.76.962 (I did a re-install recently) Device: Pixel 3 Operating System: Android 11   Hello, Recently, I have been unable to download pod...

Alex

Spotify Legend

1531 Views

3 replies

1 likes

  • 1531 Views
  • 3 replies
  • 1 likes