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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27295 Views
  • 59 replies
  • 23 likes
  • 27295 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870156 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870156 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24689 Views
  • 3 replies
  • 0 likes
  • 24689 Views
  • 3 replies
  • 0 likes

Superuser Contribution When I make a playlist, I can't see all my liked songs

When I make a playlist the arrow button to expand my liked songs is gone and I go to the bottom of my liked songs (therefore seeing all the songs I've liked). How do I get to the arrow back?PlanPremiumCountryUnited KingdomDevice Samsung A70Operating ...

  • Visitor
  • When I make a playlist the arrow button to expand my liked songs is gone and I go to the bottom of my liked songs (therefore seeing all the songs I've liked). How do I get to the arrow back? Plan ...
  • Katerina
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song info not showing

Song title and Artist info not showing upCountryIndonesia DeviceSamsung A50sOperating SystemAndroid 10 My Question or Issue

  • Casual Listener
  • Song title and Artist info not showing up Country Indonesia   Device Samsung A50s Operating System Android 10   My Question or Issue  
  • otied
  • Casual Listener
  • 1147 Views
  • 4 replies
  • 0 likes
  • 1147 Views
  • 4 replies
  • 0 likes

Spotify Free - no ad notifications

I have noticed this weird behaviour recently in Spotify on my mobile: On some ads, the notification doesn't change to Advertisement but keeps showing the last played song before the ads. There can be more than one ad playing and it still doesn't chan...

  • Casual Listener
  • I have noticed this weird behaviour recently in Spotify on my mobile:   On some ads, the notification doesn't change to Advertisement but keeps showing the last played song before the ads. The...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

"Ten percent happier" podcast episodes are not showing

PlanPremiumCountryPhilippinesDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueEpisodes are not showing for this specific podcast. Tried clearing app data, app cache and even reinstalling Spotify mobile app.  

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  • Casual Listener
  •   Plan Premium Country Philippines Device Huawei Nova 3i Operating System Android 9   My Question or Issue Episodes are not showing for this specific podcast. Tried clearing app ...
  • Ar93tlam
  • Casual Listener
  • 425 Views
  • 4 replies
  • 0 likes
  • 425 Views
  • 4 replies
  • 0 likes

Spotify Android App closes while playing on another device, needs to stay open

PlanPremiumCountryUKDevice(Nokia Operating System(Android 9, Pie) My Question or IssueHi everyone, I'm running the Spotify app with the same account on both my Android phone and Windows 10 PC, I also have a Fossil Hybrid watch. I like listening to mu...

  • Visitor
  • Plan Premium Country UK Device (Nokia 😎 Operating System (Android 9, Pie)   My Question or Issue Hi everyone,  I'm running the Spotify app with the same account on both my Andro...
  • 306 Views
  • 0 replies
  • 0 likes
  • Android
    application
    Listening Devices
    Pie
    speaker
    watch
  • 306 Views
  • 0 replies
  • 0 likes

Behind the lyrics no aparece

Previamente tenia otra cuenta premium en mi celular, pero ahora que hice otra premium en el mismo celular no me aparece el recuadro ni la opción

  • Newbie
  • Previamente tenia otra cuenta premium en mi celular, pero ahora que hice otra premium en el mismo celular no me aparece el recuadro ni la opción
  • Denmend
  • Newbie
  • 1411 Views
  • 3 replies
  • 1 likes
  • 1411 Views
  • 3 replies
  • 1 likes

Songs keep stopping on android s9

PlanPremiumCountryAustraliaDeviceSamsung S9Operating System My Question or IssueAfter about 5 minutes my songs will pause. I have looked at solutions and tried multiple.I have reinstalled and redownloaded my playlist.I have restarted the phone.I have...

  • Visitor
  • Plan Premium Country Australia Device Samsung S9 Operating System     My Question or Issue After about 5 minutes my songs will pause. I have looked at solutions and tried multiple...
  • lonestay
  • Visitor
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops very often when I'm online

PlanPremiumCountryGermanyDeviceXiaomi Mi 9t ProOperating SystemMIUI 11 My Question or IssueMy music randomly stops playing every 10-60 seconds. It is very annoying and I cannot enjoy my music like this at all. This only happens in online mode. (Even ...

  • Visitor
  • Plan Premium Country Germany Device Xiaomi Mi 9t Pro Operating System MIUI 11   My Question or Issue My music randomly stops playing every 10-60 seconds. It is very annoying and I cann...
  • Elena
  • Moderator
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Huawei p40

PlanPremiumCountryGermanyDeviceHuawei p 40 lite My Question or IssueThe problem is that the new Huawei phones don't have the Google services. Is there any possibility to get the apk for Android at the website?Thanks for the helpJan

  • Visitor
  • Plan Premium Country Germany Device Huawei p 40 lite   My Question or Issue The problem is that the new Huawei phones don't have the Google services. Is there any possibility to get the ...
  • JD22159
  • Casual Listener
  • 10225 Views
  • 2 replies
  • 0 likes
  • 10225 Views
  • 2 replies
  • 0 likes

Superuser Contribution Saved artist not showing up search

PlanPremiumCountryUNITED STATES DeviceGOOGLE PIXEL 3 Operating SystemANDROID 10 My Question or IssueWhenever I go to artist and search for an artist that I saved it says no results found but when I actually go to their page the songs are still saved.

  • Casual Listener
  • Plan Premium Country UNITED STATES  Device GOOGLE PIXEL 3  Operating System ANDROID 10   My Question or Issue Whenever I go to artist and search for an artist that I saved it...
  • Xenia
  • Moderator
  • 499 Views
  • 4 replies
  • 0 likes
  • 499 Views
  • 4 replies
  • 0 likes

Superuser Contribution extremely slow app and downloads on huawei p20 pro

PlanPremiumCountryGermany DeviceHuawei p20 proOperating SystemAndroid9 / EMUI 9.1.0My Question or IssueI try to use spotify on huawei 20 pro. Im using it with a fast WIFI. The app reacts very slow. on every click at first a site with grayed out conte...

  • Casual Listener
  •   Plan Premium Country Germany   Device Huawei p20 pro Operating System Android9 / EMUI 9.1.0 My Question or Issue I try to use spotify on huawei 20 pro. Im using it with a fast ...
  • musjuwil
  • Casual Listener
  • 1018 Views
  • 3 replies
  • 0 likes
  • 1018 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify lag on Mi Box S

PlanFree/PremiumCountryFranceDeviceMi Box SOperating SystemAndroid TV My Question or IssueHello,On my Mi Box S (android TV) there are lags of 1 to 3 seconds of music since I bought it.Is there a fix ?Thanks !

  • Visitor
  • Plan Free/Premium Country France Device Mi Box S Operating System Android TV   My Question or Issue Hello, On my Mi Box S (android TV) there are lags of 1 to 3 seconds of music si...
  • Peter
  • Spotify Legend
  • 2599 Views
  • 1 replies
  • 2 likes
  • 2599 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Songs aren't unique across albums and singles

When I download an album containing several songs, that should also be apply to some individual singles as well. For example, look at below album: https://open.spotify.com/album/50FHINh9xisewZgfucGbVL?si=m4KjIrdnTn-g1F6QyXO0WA I downloaded it fully. ...

  • Newbie
  • When I download an album containing several songs, that should also be apply to some individual singles as well.   For example, look at below album:   https://open.spotify.com/album/50F...
  • Peter
  • Spotify Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Samsung Gear S2 can't install Spotify app

PlanPremiumCountryIndonesiaDeviceSamsung Gear S2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have a problem on my Samsung Gear S2. Before i uninstall the Spotify app, There's no connection from my Samsung Gear ...

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  • Newbie
  • Plan Premium Country Indonesia Device Samsung Gear S2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have a problem on my Samsung Gear S2...
  • cruskai239
  • Visitor
  • 5043 Views
  • 6 replies
  • 1 likes
  • 5043 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs play twice when I search for them

Plan PremiumCountry US DevicePixel 2Operating SystemAndroid 10 My Question or IssueIf I search for a song and play it, it does a great job. Until it gets to the end of the song. Then it always plays the exact same song again. After that, it begins pl...

  • Casual Listener
  • Plan Premium Country US   Device Pixel 2 Operating System Android 10   My Question or Issue If I search for a song and play it, it does a great job. Until it gets to the end o...
  • uniqueusername2
  • Casual Listener
  • 850 Views
  • 2 replies
  • 0 likes
  • 850 Views
  • 2 replies
  • 0 likes

Superuser Contribution Low Quality Cover Art In Lock Screen

 PlanPremiumCountryTurkeyDeviceLG G7 ThinQ LM-G710EM 64GBOperating SystemAndroid 9 My Question or IssueCover arts in my phone appear on lock screen as fullscreen. Lately these album covers started to show in low quality and I have not changed a setti...

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  • Regular
  •   Plan Premium Country Turkey Device LG G7 ThinQ LM-G710EM 64GB Operating System Android 9   My Question or Issue Cover arts in my phone appear on lock screen as fullscreen. Lately th...
  • rocknrollinn
  • Regular
  • 1041 Views
  • 2 replies
  • 1 likes
  • 1041 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Android Auto] Steering wheel buttons do not work for skipping podcasts back/forwards 15 secs

PlanPremiumCountryUSDeviceGoogle Pixel 2 // 2020 VW Jetta GLI (Autobahn trim)Operating SystemAndroid 10 // Android Auto My Question or IssueHi Spotify team, I have a rather vexing issue for you: I have a 2020 VW Jetta GLI (Autobahn trim—may be import...

  • Regular
  • Plan Premium Country US Device Google Pixel 2 // 2020 VW Jetta GLI (Autobahn trim) Operating System Android 10 // Android Auto   My Question or Issue Hi Spotify team, I have a rather v...
  • Peter
  • Spotify Legend
  • 5801 Views
  • 5 replies
  • 0 likes
  • 5801 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify playlists duration

PlanPremiumCountryPolandDevice(Sony Xperia 10 Plus, iPhone 7)Operating System(Android 10, iOS 13) Does someone have an explanation why is for the same playlists created by Spotify I can see its total duration on my iPhone but not on Android phone (se...

IMG_0438.PNG Screenshot (Jun 11, 2020 11_11_42).png
  • Regular
  • Plan Premium Country Poland Device (Sony Xperia 10 Plus, iPhone 7) Operating System (Android 10, iOS 13)   Does someone have an explanation why is for the same playlists created by Spot...
  • Demart
  • Regular
  • 1164 Views
  • 4 replies
  • 0 likes
  • 1164 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Anzeige für Neuheiten

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGuten Morgen, ich hatte vor einigen Wochen für einige Tage rechts oben auf der App-Startsei...

  • Casual Listener
  • PlanPremium Country Germany  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Guten M...
  • Elena
  • Moderator
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs change on their own

I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.

  • Visitor
  • I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.  
  • Mario
  • Spotify Legend
  • 297 Views
  • 2 replies
  • 1 likes
  • 297 Views
  • 2 replies
  • 1 likes