Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55477 Views
  • 68 replies
  • 25 likes
  • 55477 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27811 Views
  • 5 replies
  • 0 likes
  • 27811 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify search function stops working constantly

PlanPremiumCountryCanadaDeviceSamsung Galaxy J3 PrimeOperating SystemAndroid 7.0My Question or IssueAs of late, my Spotify premium account stops allowing me to use the search function. I have reinstalled the application several times in order for the...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy J3 Prime Operating System Android 7.0 My Question or Issue As of late, my Spotify premium account stops allowing me to use the searc...
  • Alex
  • Spotify Legend
  • 1141 Views
  • 7 replies
  • 1 likes
  • 1141 Views
  • 7 replies
  • 1 likes

My followers count wont update

I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My username is Polishaxe0. I am an artist.

  • Visitor
  • I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My user...
  • 601 Views
  • 0 replies
  • 0 likes
  • 601 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artists page make the app crash.

PlanPremiumCountryHungaryDeviceSamsung Galaxy A8 2018Operating SystemAndroid 9.0 My Question or IssueWhenever i try to open an artists page, tha app keep crashing. Reinstal, cache delete and things like that dosent help solve the problem.

  • Visitor
  • Plan Premium Country Hungary Device Samsung Galaxy A8 2018 Operating System Android 9.0   My Question or Issue Whenever i try to open an artists page, tha app keep crashing. Reinstal, ...
  • Ivan
  • Spotify Legend
  • 487 Views
  • 1 replies
  • 1 likes
  • 487 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle play in Premium account

Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order .My Spotify software is up to date on my Android.

  • Visitor
  • Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order . My Spotify software i...
  • Mihail
  • Spotify Legend
  • 642 Views
  • 4 replies
  • 0 likes
  • playlist order
  • 642 Views
  • 4 replies
  • 0 likes

Can't log in to Spotify App after reinstall (before it was freezing on settings)

PlanPremiumCountryGermanyDeviceXiaomi Mi 9Operating SystemAndroid 10, MIUI 12 My Question My problem is, that spotify doesn't even start any more. I have reinstalled Spotify, because I couldn't access the Settings menu any more. I was freezing every ...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Mi 9 Operating System Android 10, MIUI 12   My Question  My problem is, that spotify doesn't even start any more. I have reinstalled Spo...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

the lyrics do not appear

PlanPremiumCountryArgentinaDeviceLG Q6 AlphaOperating SystemAndroid My Question I have 2 accounts. One starting session with my email and another with Facebook. by logging in with facebook I can access the lyrics section in the player and with my ema...

  • Visitor
  • Plan Premium Country Argentina Device LG Q6 Alpha Operating System Android   My Question  I have 2 accounts. One starting session with my email and another with Facebook. by loggi...
  • 663 Views
  • 0 replies
  • 12 likes
  • 663 Views
  • 0 replies
  • 12 likes

Available devices don't show up

I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds. PlanPremium DeviceRedmi Note 9 Pro, Soundpeats Trueengine SE Operating...

  • Visitor
  • I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds.    Plan...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

artist pages not loading on android app

PlanFreeCountryUnited KingdomDeviceHP ChromebookOperating SystemChrome OS My Question or IssueOn my android app whenever I try to open an artist page it says "something went wrong - try again". It makes the app somewhat unusable, is there a fix?

  • Regular
  • Plan Free Country United Kingdom Device HP Chromebook Operating System Chrome OS   My Question or Issue On my android app whenever I try to open an artist page it says "something went ...
  • Billy-J
  • Spotify Star
  • 709 Views
  • 10 replies
  • 0 likes
  • 709 Views
  • 10 replies
  • 0 likes

Liked songs disapeared

PlanFreeCountryFranceDeviceXiaomi mi 9 seOperating SystemAndroid My Question or IssueI just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded the app and connected to my account, and surprise ! All the songs that i have liked...

  • Visitor
  •   Plan Free Country France Device Xiaomi mi 9 se Operating System Android   My Question or Issue I just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded...
  • AdamDamon
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Pre-installed Spotify refuses to store music on SD card

PlanPremium FamilyCountryUKDeviceSony Xperia XA1 UltraOperating SystemAndroid 8.0.0(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDespite selecting SD card as storage from the settings, Spotify stubbornly insists on downloading music str...

  • Newbie
  • Plan Premium Family Country UK Device Sony Xperia XA1 Ultra Operating System Android 8.0.0 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Despite selecting SD car...
  • 293 Views
  • 0 replies
  • 0 likes
  • SD-card
  • 293 Views
  • 0 replies
  • 0 likes

Multiple issues

When I go to launch spotify on either of my vehicles using my kenwood radio interface, the app barely interfaces with the radio. Sometimes it takes 20 seconds, sometimes 5 minutes, sometimes never. I have 2 different kenwood radios (dnr 476s, dnx773s...

  • Visitor
  • When I go to launch spotify on either of my vehicles using my kenwood radio interface, the app barely interfaces with the radio. Sometimes it takes 20 seconds, sometimes 5 minutes, sometimes never.&n...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Previous listened to song still displaying

Android 10Pixel 3xlPremium user USA My Question or Issue When I'm playing songs. The music will randomly stop. When I go to the app, it is showing a song that I wasn't listening to from another playlist. When I go back to the playlist I was in, I can...

  • Visitor
  • Android 10 Pixel 3xl Premium user  USA   My Question or Issue   When I'm playing songs. The music will randomly stop. When I go to the app, it is showing a song that I wasn't li...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Advertisement

Not actually an Idea but a bug which can help you skip ads on Spotify.It was just reproducible on some devices that I checked, All you have to do is,there is an option on Android Phone's(mine Samsung Galaxy A51) that helps you to turn off all Animati...

  • Visitor
  • Not actually an Idea but a bug which can help you skip ads on Spotify. It was just reproducible on some devices that I checked, All you have to do is, there is an option on Android Phone's(mine Sam...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

I cant install Spotify from Google Play Store

PlanPremiumCountry DeviceSamsung Galaxy A70Operating SystemAndroid 10 My Question or Issue I have a problem with installing Spotify on my mobile mentioned above, it just doesnt show up on google play store when i search it up, and when i try to open ...

PrinZz911_0-1598178198131.png
  • Newbie
  • Plan Premium Country   Device Samsung Galaxy A70 Operating System Android 10   My Question or Issue   I have a problem with installing Spotify on my mobile mentioned above, ...
  • 656 Views
  • 0 replies
  • 0 likes
  • 656 Views
  • 0 replies
  • 0 likes

Slowwwwwwwww Spotify

Hi There, For years I have been struggling with an intensely slow Spotify. It takes up to 5 minutes to load playlists, to search for artists, and takes ages to play songs or connect to network speakers. I thought it could be an issue with my phone an...

  • Casual Listener
  • Hi There,   For years I have been struggling with an intensely slow Spotify. It takes up to 5 minutes to load playlists, to search for artists, and takes ages to play songs or connect to netwo...
  • oliverthompson
  • Casual Listener
  • 439 Views
  • 3 replies
  • 1 likes
  • 439 Views
  • 3 replies
  • 1 likes

Spefic songs or artists won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, over the last couple of months certain songs by certain artists won't play for me. ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

NOTE9 Spotify do not start

PlanPremiumCountrytaiwanDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 1st July 2020 Security 我的問題或問題Have now experienced this too. Changed out a broken Note 9 for a new one and Spotify just keep exiting immediately after try...

  • Newbie
  • Plan Premium Country taiwan Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10  1st July 2020 Security    我的問題或問題 Have now experienced this too. Chang...
  • Heythatsme
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Spotify abruptly stopped while listening to podcast and doesn't start again to where it has stopped.

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor internet connection make the app stops, but when I...

  • Casual Listener
  • Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

All liked songs are gone

PlanPremium (family main account)CountryGermanyDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueI recently got a new phone (s20 ultra) and logged into my Spotify account. all my liked songs were there and everything worked...

  • Casual Listener
  • Plan Premium (family main account) Country Germany Device Samsung Galaxy s20 ultra Operating System Android 10   My Question or Issue I recently got a new phone (s20 ultra) and logged ...
  • Billy-J
  • Spotify Star
  • 547 Views
  • 3 replies
  • 0 likes
  • liked
    saved
  • 547 Views
  • 3 replies
  • 0 likes

Why does it go offline?

The android app will tell me I am offline although I'm not. It willIwork for 5-10 minutes sometimes after reinstalling but the it tells me I'm offline again. Here's what I've done so far I'm not offline. Not in app setting, not in firewalls, not in r...

  • Visitor
  • The android app will tell me I am offline although I'm not. It willIwork for 5-10 minutes sometimes after reinstalling but the it tells me I'm offline again. Here's what I've done so far   &nb...
  • 260 Views
  • 0 replies
  • 0 likes
  • Android
  • 260 Views
  • 0 replies
  • 0 likes