Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid 8.8 Before Spotify upgraded I did not have an issue logging in w...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung Galaxy S7 Operating System Andr...
Spotify Legend
537 Views
1 replies
0 likes
Vodafone saçma güzel 8 tarifesine geçtim ücretsiz olarak 4 gb spotfy premium üyeliği sunuldu ancak spotfy hesabımı bir türlü tanımlayamadım spotfy premium üyelik hatası veriyor
Vodafone saçma güzel 8 tarifesine geçtim ücretsiz olarak 4 gb spotfy premium üyeliği sunuldu ancak spotfy hesabımı bir türlü tanımlayamadım spotfy premium üyelik hatası veriyor
Casual Listener
615 Views
3 replies
0 likes
PlanPremium CountryBelgium Operating SystemAndroid My Question or IssueWhen I want to create a new playlist or add more songs to an existing playlist, I can only see my most recent liked songs. The '+' symbol is gone, to see more of my liked songs to...
Plan Premium Country Belgium Operating System Android My Question or Issue When I want to create a new playlist or add more songs to an existing playlist, I can...
Spotify Legend
2111 Views
3 replies
0 likes
Hi, Whenever I unlock my phone in the morning, Spotify suddenly starts playing a random song - I have tried everything to stop this but without success. It is infuriating!I am prepared to abandon Spotify altogether if this can't be fixed. Grateful fo...
Hi, Whenever I unlock my phone in the morning, Spotify suddenly starts playing a random song - I have tried everything to stop this but without success. It is infuriating!I am prepared to ab...
Music Fan
8810 Views
18 replies
1 likes
PlanPremiumCountryBrazilDeviceLenovo Vibe K5Operating System Android 6.0.1 My Question or Issue After some updates, that little dot which helps sliding the bar and choosing the part you like on the music, doesn't show anymore, I already reinstalled, ...
Plan Premium Country Brazil Device Lenovo Vibe K5 Operating System Android 6.0.1 My Question or Issue After some updates, that little dot which helps sliding the ba...
Casual Listener
1150 Views
2 replies
0 likes
(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can no longer listen to my downloaded albums offline while using Spotify Premium. I have no issues with my playlists, only the albums. When I try to play an album, I get a message saying "...
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can no longer listen to my downloaded albums offline while using Spotify Premium. I have no issues with my ...
Casual Listener
675 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi MI9T ProOperating SystemMIUI 11.0.6 My Question or Issue I can search for Albums but if i click on an Album the Songs will not Load (in some cases they show up after 5-10 Minutes) Wifi and Mobile data behaves the...
Plan Premium Country Germany Device Xiaomi MI9T Pro Operating System MIUI 11.0.6 My Question or Issue I can search for Albums but if i click on an Album the Songs wil...
Spotify Legend
319 Views
1 replies
0 likes
I don’t know why the mobile app version of Spotify has removed the artist playlists with songs liked by that artist. Now instead of being able to listen to a specific set of songs that I’ve liked by an artist, I am brought to that artists page. I thi...
I don’t know why the mobile app version of Spotify has removed the artist playlists with songs liked by that artist. Now instead of being able to listen to a specific set of songs that I’ve lik...
Spotify Legend
355 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy S10e Operating SystemAndroid 10 My Question or IssueFor example I try to open that linkhttps://open.spotify.com/track/3uHIMtXklRUZS4EtDTQkGu?si=JcTzvg0BSB6UygPqDz4oNQThe app opens, but neither does the t...
Plan Premium Country Germany Device Samsung Galaxy S10e Operating System Android 10 My Question or Issue For example I try to open that link https://open.spotify.c...
Spotify Legend
329 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Note 8, Windows PCOperating SystemAndroid, Windows My Question or IssueI honestly don't think I have ever listened to a minute of either of these shows but they are listed as my "Top Podcasts" and they are taking up...
Plan Premium Country USA Device Samsung Note 8, Windows PC Operating System Android, Windows My Question or Issue I honestly don't think I have ever listened to a minute of either of...
Music Fan
582 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueSince Wednesday of last week I've been having problems with Spotify crashing when it attempts to play my local files. No updates are available for my phone or Spotify...
Plan Premium Country USA Device Moto E4 Operating System Android 7.1.1 My Question or Issue Since Wednesday of last week I've been having problems with Spotify crashing when it attem...
Casual Listener
1104 Views
3 replies
2 likes
PlanPremiumCountryIndonesiaDevice Operating System(Android Oreo) My Question or IssueMy friends get the update lyrics on their device, i try to update my app to lastest version and i still didnt get the lyrics feature.i just get "behind the lyrics" f...
Plan Premium Country Indonesia Device Operating System (Android Oreo) My Question or Issue My friends get the update lyrics on their device, i try to update my app to las...
Gig Goer
2654 Views
5 replies
2 likes
So there is This thread from 2013 and I was wondering if we're able to transfer cache files from my Windows desktop to my Android phone.
So there is This thread from 2013 and I was wondering if we're able to transfer cache files from my Windows desktop to my Android phone.
Casual Listener
689 Views
2 replies
0 likes
PlanFreeCountrySouth AfricaDeviceHuawei Mate 9Operating SystemAndroid 9 My Question or IssueApp crashes when I try to listen to podcasts. Regardless of downloaded or streaming episode, regardless of length, every podcast episode on every show crashes...
Plan Free Country South Africa Device Huawei Mate 9 Operating System Android 9 My Question or Issue App crashes when I try to listen to podcasts. Regardless of downloaded or s...
Casual Listener
905 Views
4 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 3TOperating SystemLineageOS 17.1 (Android 10) My Question or IssueI use the preinstalled audio equalizer (AudioFX) for my phone audio when playing music over my Bluetooth earphones. This works well for YouTu...
Plan Premium Country Netherlands Device OnePlus 3T Operating System LineageOS 17.1 (Android 10) My Question or Issue I use the preinstalled audio equalizer (AudioFX) for my phone aud...
1086 Views
0 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8 I think? My Question or IssueI downloaded the app today and also immediately upgraded it to premium but whenever I try to play a song, it plays for 1 second and then pause...
Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8 I think? My Question or Issue I downloaded the app today and also immediately upgraded it to pre...
Spotify Legend
11278 Views
3 replies
1 likes
PlanFree/PremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI solved the problem, a friend of mine showed me how to download Mobdro for free at ht...
Plan Free/Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I sol...
Casual Listener
912 Views
2 replies
0 likes
PlanPremiumCountryColombiaDeviceSamsung Galaxy WatchOperating System(One UI 1.5, Tizen 4.0.0.7, Knox 2.4.0, Knox Tizen 2.4.0, SE for Tizen 2.0.0, TIMZ 3.0.0) My Question or IssueI just bought a Samsung Galaxy Watch, and when opening the Spotify app o...
Plan Premium Country Colombia Device Samsung Galaxy Watch Operating System (One UI 1.5, Tizen 4.0.0.7, Knox 2.4.0, Knox Tizen 2.4.0, SE for Tizen 2.0.0, TIMZ 3.0.0) My Question or Iss...
524 Views
0 replies
0 likes
For the past week every time I go on to listen to a podcast it won't play. I'll press on it and it appears as though it is about to play but then Spotify just closes itself. Bizarrely, music plays as normal. It does this for every podcast I listen to...
For the past week every time I go on to listen to a podcast it won't play. I'll press on it and it appears as though it is about to play but then Spotify just closes itself. Bizarrely, music plays as...
Casual Listener
5354 Views
4 replies
2 likes
My Question or Issue:I have found a possible bug/ UI problem regarding the "Discovery Weekly"; "Dein Mix der Woche" playlist. It also seems to affect the "Mixtape" playlists as well. The problem here is that if you have listend to a playlist in shuff...
My Question or Issue: I have found a possible bug/ UI problem regarding the "Discovery Weekly"; "Dein Mix der Woche" playlist. It also seems to affect the "Mixtape" playlists as well. ...
Spotify Legend
2365 Views
6 replies
0 likes
