Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Bug 1 -> when song is on repeat, and when app goes in background / closes the app. the repeat is removed and next song is played. Feature to be implemented -> if i have 500 songs, and i am currently on 250th song. when i click go on library tab(botto...
Bug 1 -> when song is on repeat, and when app goes in background / closes the app. the repeat is removed and next song is played. Feature to be implemented -> if i have 500 songs, an...
269 Views
0 replies
0 likes
I have premium plan on my android phone and i have downloaded local files on my desktop but i can't play it on my phone. Help?
I have premium plan on my android phone and i have downloaded local files on my desktop but i can't play it on my phone. Help?
Spotify Star
330 Views
1 replies
0 likes
Hello,my little sister has a similar problem that seems to be linked to her account, not the device. The searches don't load, the artists pages won't load etc. It works slightly better when it is in offline mode, but you need to go online to download...
Hello, my little sister has a similar problem that seems to be linked to her account, not the device. The searches don't load, the artists pages won't load etc. It works slightly better when it is i...
298 Views
0 replies
0 likes
ПланпланПремиумСтранаРоссияУстройство( Samsung Grand 2)операционная система(Android 10 ) Мой вопрос или проблемаПри нажатии кнопки просмотреть кто слушал треки в Premium for Family отображается черный экран
Планплан Премиум Страна Россия Устройство ( Samsung Grand 2) операционная система (Android 10 ) Мой вопрос или проблема При нажатии кнопки просмотреть кто слушал треки в...
Spotify Star
436 Views
3 replies
0 likes
I recently joined spotify, mainly for Joe Rogan Experience. So I downloaded a dozen of his episodes and began listening, and I was initially surprised by the addition of the video of the podcast being played while in app. However, spotify does someth...
I recently joined spotify, mainly for Joe Rogan Experience. So I downloaded a dozen of his episodes and began listening, and I was initially surprised by the addition of the video of the ...
Moderator
335 Views
1 replies
0 likes
Premium plan DeviceSamsung s9 plusOperating SystemAndroid 10 My Question or IssueEvery Spotify update or phone reboot causes all downloaded songs on SD card to disappear and starts to download onto internal memory.3rd time in about 30 days this has o...
Premium plan Device Samsung s9 plus Operating System Android 10 My Question or Issue Every Spotify update or phone reboot causes all downloaded songs on SD card to disappear a...
Regular
941 Views
3 replies
0 likes
So whenever I start spotify it takes couple seconds, but after that when I try to click on a album or a song or playlist or whatever it is loading for ages and nothing happens. When I start a song on my ps4 and stream in to my smartphone I cannot sto...
So whenever I start spotify it takes couple seconds, but after that when I try to click on a album or a song or playlist or whatever it is loading for ages and nothing happens. When I start a song on...
Spotify Legend
637 Views
3 replies
0 likes
PlanPremium CountrySweden DeviceHuewei p20 lite, Macbook Pro late 2019 Operating SystemLatest android, OSX and Spotify version installed My Question or IssueBoth my laptop and android phone are connected to my Bluetooth speaker. Playing from the MacB...
Plan Premium Country Sweden Device Huewei p20 lite, Macbook Pro late 2019 Operating System Latest android, OSX and Spotify version installed My Question or Iss...
Spotify Legend
508 Views
1 replies
0 likes
I just downloaded Spotify to my Android (moto G6, Android version 9). I cannot find any way to add a whole album to a playlist. The three upper-right dots on an album don't give that option; it only appears on individual songs, no matter where I acce...
I just downloaded Spotify to my Android (moto G6, Android version 9). I cannot find any way to add a whole album to a playlist. The three upper-right dots on an album don't give that option; it only ...
Spotify Legend
320 Views
1 replies
0 likes
PlanFree (I wanted to go premium but I cannot)CountryPoland/Romania Device(Honor10)Operating System Android 10 My Question or Issue On 14th of August I have created spotify account to see how it works before I get premium. Today I've tired login on m...
Plan Free (I wanted to go premium but I cannot) Country Poland/Romania Device (Honor10) Operating System Android 10 My Question or Issue On 14th of August I hav...
Spotify Legend
364 Views
1 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceSamsung Note 10 +Operating System Android 10 My Question or IssueGood day to all of you.Just wanted to pick some brains with regards to this please.I have now eventually run out of space on my current SD card and n...
Plan Premium Country South Africa Device Samsung Note 10 + Operating System Android 10 My Question or Issue Good day to all of you. Just wanted to pick some brains with r...
Casual Listener
578 Views
2 replies
0 likes
Most of my spotify playlists have the little shuffle icon on them, meaning that rather than playing them in order. They shuffle, I want to disable this for some of these playlist but there doesn't seem to be an option to disable it. I am very annoyed...
Most of my spotify playlists have the little shuffle icon on them, meaning that rather than playing them in order. They shuffle, I want to disable this for some of these playlist but there doesn't se...
Casual Listener
658 Views
2 replies
0 likes
PlanPremiumCountryUKDevice Samsung Galaxy 9Operating SystemAndroid Version 10, One UI Version 2.1 I have used spotify for years without issue but currently I am having many problems that is making the app unusable. I have tried reinstalling, deleting...
Plan Premium Country UK Device Samsung Galaxy 9 Operating System Android Version 10, One UI Version 2.1 I have used spotify for years without issue but currently I am having man...
Moderator
618 Views
1 replies
0 likes
PlanFree/PremiumCountryFinlandDeviceBV9500Operating SystemAndroid 8.1.0 My Question or IssueMusic stops playing 12 seconds after screen is locked. I did not have this issue with previous version of app, so basically this latest update ruined my app w...
Plan Free/Premium Country Finland Device BV9500 Operating System Android 8.1.0 My Question or Issue Music stops playing 12 seconds after screen is locked. I did not have this ...
Moderator
441 Views
3 replies
0 likes
Cuando estoy escuchando música y empieza a sonar Cradles, se detiene después de la primera parte, es un problema que solo sucede en esta canción, las demás se reproducen bien, pero siempre que Cradles se reproduce, solo puedo escuchar una pequeña par...
Cuando estoy escuchando música y empieza a sonar Cradles, se detiene después de la primera parte, es un problema que solo sucede en esta canción, las demás se reproducen bien, pero siempre que Cradle...
Spotify Legend
808 Views
1 replies
1 likes
PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10Spotify Version8.5.73.824 My Question or IssueAfter not using Spotify for a while (say 4 or 5 hours), when I open the app, and search for a song, and press the song to play it, the default m...
Plan Premium Country UK Device Pixel 3a Operating System Android 10 Spotify Version 8.5.73.824 My Question or Issue After not using Spotify for a while (say 4 or 5 hours), when I o...
Casual Listener
1111 Views
2 replies
0 likes
PlanPremiumCountryUK Operating System(Android 10) My Question or IssueI've recently moved over to Spotify, however i'm having a lot of trouble adding music which isn't available on Spotify (such as albums i've bought elsewhere, e.g. from BandCamp) to...
Plan Premium Country UK Operating System (Android 10) My Question or Issue I've recently moved over to Spotify, however i'm having a lot of trouble adding music which isn't ava...
Spotify Legend
282 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceOne Plus 8 ProOperating SystemAndroid My Question or IssueI recently just bought spotify premium. I have a bunch of songs already on my phone, some are exclusive mixes that are not available on spotify. I am aware of the...
Plan Premium Country Canada Device One Plus 8 Pro Operating System Android My Question or Issue I recently just bought spotify premium. I have a bunch of songs already on my phone, s...
Moderator
392 Views
1 replies
0 likes
BonjourJe suis en abonnement FREE pourtant des debits sur ma carte bleue sont passés du montant de spotify family.Comment puis je contacter Spotify par telephone ou par mail pour regulariser la situation?
Bonjour Je suis en abonnement FREE pourtant des debits sur ma carte bleue sont passés du montant de spotify family. Comment puis je contacter Spotify par telephone ou par mail pour regulariser la s...
Spotify Legend
365 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 9 My Question or IssueI just purchased a pair of bluetooth headphones to pair with my phone while running, so a headphone cord doesn't get tangled up. The headphones I bought are Senso ActivBuds S-250. I have...
Plan Premium Country USA Device Samsung Galaxy 9 My Question or Issue I just purchased a pair of bluetooth headphones to pair with my phone while running, so a headphone cord doesn't g...
Casual Listener
29241 Views
4 replies
2 likes
