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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6113 Views

0 replies

7 likes

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Some local files won't sync to Android

PlanPremiumCountryUSADeviceMotorola Moto G7Operating SystemAndroid 9 My Question or IssueI have some audio files from CDs and such that are not on Spotify and thus I must use the "local files" ability on desktop to put them in playlists. This works j...

Visitor

Plan Premium Country USA Device Motorola Moto G7 Operating System Android 9   My Question or Issue I have some audio files from CDs and such that are not on Spotify and thus I must use...

342 Views

0 replies

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Superuser Contribution kan inte logga in på min android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

410 Views

1 replies

0 likes

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Solved!!Superuser Contribution Album list not working when offline

PremiumAndroid Oreo Since the latest update in offline mode the album list is always sorted by 'Recently added' no matter which sorting option I select. When I click on an album I get the not so very helpful error message "Something went wrong".It on...

Music Fan

Premium Android Oreo   Since the latest update  in offline mode the album list is always sorted by 'Recently added' no matter which sorting option I select. When I click on an album...

Donkeydong5000

Casual Listener

2652 Views

7 replies

2 likes

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Superuser Contribution spotify scan codes

Hiiso for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan codes. can someone help? spotifuggle is updated to the ...

Casual Listener

Hii so for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan co...

Eleniii

Casual Listener

2068 Views

2 replies

0 likes

features
Help
scan codes
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Solved!!Superuser Contribution 'Dislike' removed in favor of 'Hide'. Doesn't auto-skip or synch with desktop

PlanPremiumCountryUSDeviceGalaxy 8Operating SystemAndroid Pie (9)My Question or IssueUntil roughly a month or two ago, when using the mobile app, I could 'dislike' a song when listening to the 'Discovery Weekly' list. This would skip to the next song...

Newbie

Plan Premium Country US Device Galaxy 8 Operating System Android Pie (9) My Question or Issue Until roughly a month or two ago, when using the mobile app, I could 'dislike' a song when liste...

Peter

Spotify Legend

542 Views

1 replies

0 likes

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  • 1 replies
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The queue

PlanPremiumCountryUSA DeviceOnePlus 3TOperating SystemAndroid My Question or IssueCorrect me if I am wrong. This is how it used to be. If I was listening to music in a queue and I wanted to start listening to another album. I would just navigate to t...

Regular

  Plan Premium Country USA   Device OnePlus 3T Operating System Android   My Question or Issue Correct me if I am wrong. This is how it used to be. If I was listening to mu...

383 Views

0 replies

1 likes

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Playlist reshuffles when switching between output (Spotify Connect)

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid 10 My Question or IssueWhen I switch the output of my audio via Spotify Connect, the playlist I am listening to reshuffles itself. This has gotten very annoying when I am listening to my Dis...

Casual Listener

Plan Premium Country USA Device Pixel 2XL Operating System Android 10   My Question or Issue When I switch the output of my audio via Spotify Connect, the playlist I am listening to re...

463 Views

0 replies

1 likes

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no shows?

PlanPremiumCountryIsle of ManDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueSo this podcast I've been listening to a lot are coming out with video to go with the podcast, when I watch the episode that is supposed to have vide...

Visitor

Plan Premium Country Isle of Man Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue So this podcast I've been listening to a lot are coming out with video to...

348 Views

0 replies

0 likes

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Superuser Contribution My Spotify app can´t connect Chrome Cast

My spotify app version 8.5.60.1013 can´t connect on my chromeCast TVPlanPremiumCountryBrazailDeviceXiami Mi6 Operating SystemAndroid Muiu Global version 11.06 My Question or IssueA have a network with cabe/Wi-fi hosts my Mi6 phone can´t connect spoti...

Regular

My spotify app version 8.5.60.1013 can´t connect on my chromeCast TV Plan Premium Country Brazail Device Xiami Mi6  Operating System Android Muiu Global version 11.06   My Que...

Mario

Spotify Legend

1510 Views

6 replies

0 likes

spotify web
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Gear S3 issue

PlanPremiumCountryEgyptDeviceSamsung Galacy Gear S3 smart watch My Question or IssueSpotify application is not available on the samsung store when i search from the watch and even when i search from my samsung store on my mobile under the watch secti...

Visitor

Plan Premium Country Egypt Device Samsung Galacy Gear S3 smart watch   My Question or Issue Spotify application is not available on the samsung store when i search from the watch and eve...

293 Views

0 replies

0 likes

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Superuser Contribution [Wear OS] Able to view 'Liked Songs' playlist in Recently Played

PlanPremiumCountrySingaporeDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueSo, it seems that all daily mixes and discover weekly shows up in 'Recently Played' in the Wear OS Spotify App but however the 'Liked Songs' playlist does not...

Casual Listener

Plan Premium Country Singapore Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue So, it seems that all daily mixes and discover weekly shows up in 'Recently Played...

Elena

Moderator

1536 Views

5 replies

0 likes

Android
Wear OS
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Superuser Contribution Music is starting when the phone call has finished

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueSpotify is running automatically without any action when I finish a phone talk. I have to close the spotify app to stop the music. Spotify is starting automatic...

Casual Listener

Plan Premium Country France Device Samsung Galaxy 9 Operating System Android    My Question or Issue Spotify is running automatically without any action when I finish a phone talk...

Mario

Spotify Legend

1642 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Moving songs from "Next from" to "Queue" causes track text to freeze on screen

PlanPremiumCountryUKDeviceOnePlus 7T ProOperating SystemOxygen OS 10.0.9 My Question or IssueFor some reason when I shuffle a playlist and drag a song from the list into my "Queue", the song title and artist text of the song I'm dragging duplicates, ...

Casual Listener

Plan Premium Country UK Device OnePlus 7T Pro Operating System Oxygen OS 10.0.9   My Question or Issue For some reason when I shuffle a playlist and drag a song from the list into my ...

Mario

Spotify Legend

619 Views

4 replies

0 likes

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Superuser Contribution App forgets it is streaming to Chromecast/Google Home

PlanPremiumCountryUSA DevicePixel 4 XLOperating SystemAndroid 10 My Question or IssueWhen casting to Chromecast enabled speaker(s) and phone screen locks, after a few minutes the phone will forget that it is casting music. Music continues to play, ho...

Visitor

Plan Premium Country USA   Device Pixel 4 XL Operating System Android 10   My Question or Issue When casting to Chromecast enabled speaker(s) and phone screen locks, after a few ...

Ivan

Spotify Legend

583 Views

1 replies

1 likes

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Podcast keeps starting over from episode 1

PlanPremiumCountryUS Samsung Galaxy note 9 My Question or IssueWithin the past week when I finish an episode of Wizard and the Bruiser, the next episode it plays is episode 1, then continues on to episode 2, 3 etc. I've been listening in chronologica...

Visitor

  Plan Premium Country US  Samsung Galaxy note 9   My Question or Issue Within the past week when I finish an episode of Wizard and the Bruiser, the next episode it plays is ep...

429 Views

0 replies

0 likes

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Solved!!Superuser Contribution Missing my albums on Android

Android 7.0, premium user. Spotify, album list shows only recommended albums. Not the albums in my library.

Casual Listener

Android 7.0, premium user. Spotify, album list shows only recommended albums. Not the albums in my library.

josodijk

Casual Listener

1573 Views

6 replies

0 likes

Android
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Superuser Contribution LOCAL FILES

PlanPREMIUMCountryFINLANDDeviceONEPLUS 7TOperating SystemANDROID My Question or IssueI added a few song through local files but I'm unable to play them on my mobile device. On the mobile the song titles appear as grey. How could I fix this problem?

Newbie

Plan PREMIUM Country FINLAND Device ONEPLUS 7T Operating System ANDROID   My Question or Issue I added a few song through local files but I'm unable to play them on my mobile device. O...

Kevx

Casual Listener

682 Views

2 replies

0 likes

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  • 2 replies
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Solved!! "All filled up" but I don't have any downloads

PlanPremiumCountryThe NetherlandsDeviceMotorola G8 PlusOperating SystemAndroid 9 My Question or IssueI keep getting the notification "All filled up" saying there is no more room in my library. Just to be clear: I DO NOT have any downloads. I removed ...

Casual Listener

  Plan Premium Country The Netherlands Device Motorola G8 Plus Operating System Android 9   My Question or Issue I keep getting the notification "All filled up" saying there is n...

RalfPhilipsen

Casual Listener

715 Views

3 replies

0 likes

Download bug
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Spotify Free - no ad notifications

I have noticed this weird behaviour recently in Spotify on my mobile: On some ads, the notification doesn't change to Advertisement but keeps showing the last played song before the ads. There can be more than one ad playing and it still doesn't chan...

Casual Listener

I have noticed this weird behaviour recently in Spotify on my mobile:   On some ads, the notification doesn't change to Advertisement but keeps showing the last played song before the ads. The...

293 Views

0 replies

0 likes

  • 293 Views
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Spotify Android App closes while playing on another device, needs to stay open

PlanPremiumCountryUKDevice(Nokia Operating System(Android 9, Pie) My Question or IssueHi everyone, I'm running the Spotify app with the same account on both my Android phone and Windows 10 PC, I also have a Fossil Hybrid watch. I like listening to mu...

Visitor

Plan Premium Country UK Device (Nokia 😎 Operating System (Android 9, Pie)   My Question or Issue Hi everyone,  I'm running the Spotify app with the same account on both my Andro...

431 Views

0 replies

0 likes

Android
application
Listening Devices
Pie
speaker
watch
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