Music stops playing when I enter or leave a WiFi connection

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Music stops playing when I enter or leave a WiFi connection

Neoakritis
Casual Listener

Plan

Premium

Country

Germany 

Device

SAMSUNG Galaxy S4 mini

Operating System

Android 4.4.4

 

My Question or Issue

Hi,

Since recently (I noticed it yesterday), my Spotify on my mobile phone has been having a very strange problem: every time I enter or leave a WiFi connection my Spotify stops playing. Does someone have a hint of what the cause or causes can be? I appreciate any help. 

 

Ps: I am aware I have a shitty phone, but it was working fine until very recently...

 

8 Replies

Re: Music stops playing when I enter or leave a WiFi connection

CLLake
Regular

Same here, Samsung Galaxy S4, Spotify starting crashing 2-3 weeks ago every time I enter a wifi zone. No problem with any other apps. I haven't found a fix yet. See these too:

https://community.spotify.com/t5/Android/Spotify-App-crashes-when-it-connects-disconnects-from-Inter...

https://community.spotify.com/t5/Android/Constant-crashing-during-playback/m-p/4786988#M153569

 

Re: Music stops playing when I enter or leave a WiFi connection

Neoakritis
Casual Listener

Hi, 

Thanks for the response. Actually, in my case, spotify doesn`t crash when I enter or leave a connection. It just stops playing without exiting the app. 

Re: Music stops playing when I enter or leave a WiFi connection

RomanesEuntDom
Regular

For me what happens is the playback resets to the beginning of whatever song I was listening to and I have to manually restart it playing.

 

The app tends to reboot itself, but it goes through the whole "blank screen with spotify logo" thing before I can get it going again.

 

Is that kinda like what you see?

 

Re: Music stops playing when I enter or leave a WiFi connection

Moderator
Moderator

Hey there @Neoakritis and @RomanesEuntDom

 

Thanks for posting about this here in the Community!

 

We'd first recommend trying a clean reinstallation of the app on your devices following the steps provided in this Spotify Answer

 

We'd also suggest making sure that Spotify is set as an exception for any cache clearing or battery optimization apps.

 

Let us know how you get on! We'll be right here if you still need help.

 

Have a lovely day :)

KaterinaModerator
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Re: Music stops playing when I enter or leave a WiFi connection

Neoakritis
Casual Listener

Dear Katerina,

 

I reinstalled Spotify according to the instructions, but the problems continues: Spotify stops playing (without crashing) if my phone connects to a Wify.

 

 

Re: Music stops playing when I enter or leave a WiFi connection

RomanesEuntDom
Regular

Hi Katerina,

 

I tried this again just now and the problem is still persisting I'm afraid. There's no improvement that I can see. It's also already an exception to my power-saving settings.

Re: Music stops playing when I enter or leave a WiFi connection

JanKonecny
Casual Listener

I have the same problem. I hoped it will be corrected by updates, but the last update changed just the thing that it remembers the time of song play when it crashed. 

I have the problem with cellular data, not wifi, but it looks exactly the same. No reason, just crushing everytime the phone connects to the internet.

Re: Music stops playing when I enter or leave a WiFi connection

jwyx-nyd_0zj8
Newbie
Yup. We have nation wide WiFi and when we are on train, the WiFi may connect and disconnect as we are on the move.
Very disruptive to have the music to stop while we are on the move. It is that bad.
Could it be stack overflow when wifi is repeatedly connected and disconnected?
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