Musicas param no meio quando estão sendo reproduzidas/ They stop music at the time being reproduced

[Henry07]

No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser?

-------------------------

En el modo fuera de línea, las canciones guardadas, dejan de jugar, entonces voy a enviarlos de vuelta. ¿que puede ser?

------------------------

In offline mode, the saved songs, they stop play, then I will forward them back. What can it be?

[Sophia]

Hey @Henry07!

Thanks for getting in touch with the Spotify Community.  Hope you don't mind if we reply in English.

In this moment, we don't offer support in Portuguese. We'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifyajuda
• Twitter: https://twitter.com/spotifyajuda

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,