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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387843 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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Superuser Contribution Spotify crashes a few seconds after start up.

Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped."This happened on my desktop awhile ag but a reinstall fixed that issue.I have tried deleting cache, reinstaling...

Casual Listener

Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped." This happened on my desktop awhile ag but a reinstall fixe...

skittles99

Casual Listener

625 Views

2 replies

0 likes

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Superuser Contribution [Bug?] Spotify resets/loses the last played song in a playlist

If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in the playlist/queue. What's interesting is that when I...

Newbie

If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in th...

user-removed

Not applicable

614 Views

1 replies

0 likes

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Superuser Contribution Stockage de la musique sur le portable

L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer une playlist téléchargée et les musiques sont rest...

Newbie

L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer...

user-removed

Not applicable

468 Views

1 replies

0 likes

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Superuser Contribution Songs not playing

Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!

Newbie

Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!

user-removed

Not applicable

364 Views

1 replies

0 likes

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Superuser Contribution Tinder/Spotify

Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app on my Spotify account settings and I can't seem to f...

Visitor

Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app o...

user-removed

Not applicable

1115 Views

1 replies

0 likes

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Superuser Contribution Offline playlist keeps disappearing

I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on the phone rather than my SD card and the download tab...

Newbie

I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on th...

user-removed

Not applicable

1592 Views

1 replies

0 likes

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Andriod widget still showing music puased when app isnt open

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

Casual Listener

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

kirashi

Community Legend

526 Views

3 replies

0 likes

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Superuser Contribution Toda hora tem que fazer download da música?

Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um lixo!

Casual Listener

Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um l...

user-removed

Not applicable

1451 Views

1 replies

1 likes

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Superuser Contribution Spotify crashes when controlled via Bluetooth remote (AVRCP)

Hi,Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCPTo reproduce the issue:1) Start spotify2) Control it via Bluetooth (play/pause, next)3) Exit and force close spotify (important!)4) Press play/pause on the Bluetoot...

Music Fan

Hi, Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCP To reproduce the issue: 1) Start spotify 2) Control it via Bluetooth (play/pause, next) 3) Exit and ...

Peter77

Music Fan

2435 Views

4 replies

0 likes

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Spotify keeps playing during phone calls

Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when Spotify is in the background playing, but no notification icon is shown. Ho...

Music Fan

Hi,   Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists.   I have discovered it only happens when S...

Peter77

Music Fan

10086 Views

5 replies

0 likes

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Spotify app not appearing in task bar, unresponsive to Bluetooth.

Hello all;I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on the lock screen. When this happens, the music can still...

Regular

Hello all; I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on ...

saltedfish

Regular

793 Views

6 replies

1 likes

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Superuser Contribution Music playing too fast

I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster than normal. Has anyone else had this issue?

Casual Listener

I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster t...

user-removed

Not applicable

1852 Views

1 replies

3 likes

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Superuser Contribution I can't see the tracks in my playlist (Android)

Hi, I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can listen and change songs by shuffle with my phone but cannot select a ...

Casual Listener

Hi,   I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can...

emirbozkurt

Casual Listener

653 Views

2 replies

0 likes

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Access online - Moto E

I can't access online with a Moto E.I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it says that there are problems and to try again later. My...

Newbie

I can't access online with a Moto E. I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it sa...

Joe

Community Legend

410 Views

1 replies

0 likes

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Superuser Contribution Musicas param no meio quando estão sendo reproduzidas/ They stop music at the time being reproduced

No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser?-------------------------En el modo fuera de línea, las canciones guardadas, dejan de jugar, entonces voy a enviarlos de vuelta. ¿qu...

Newbie

No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser? ------------------------- En el modo fuera de línea, las canciones guardadas, ...

user-removed

Not applicable

525 Views

1 replies

0 likes

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Search Option Not Fully Working

Hello community,I have an Android phone and if I try to use the search option it won't let me use it most of the time, I keep getting the same error: "sorry, something went wrong".Can someone tell me what's going on?!Thanks!

Newbie

Hello community, I have an Android phone and if I try to use the search option it won't let me use it most of the time, I keep getting the same error: "sorry, something went wrong". Can someone...

Joe

Community Legend

306 Views

1 replies

0 likes

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No lock scree. Of Galaxy S6 Edge plus

I see people saying they have a lockscreen for Spotify, but its just not working correctly. I just got the new Glaxy S& Edge Plus and I don't see a lock screen at all. If I want to change a song I need to unlock my phone then change the song from the...

Casual Listener

I see people saying they have a lockscreen for Spotify, but its just not working correctly. I just got the new Glaxy S& Edge Plus and I don't see a lock screen at all. If I want to change a song ...

Joe

Community Legend

1205 Views

3 replies

0 likes

lock screen
Lockscreen control
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Menu to skip song

When i listen music on the app and the screen of my smartphone is looked, I can't access the menu to skip songs. I must do my code and return to the app. But at first it work. Can someone help me

Newbie

When i listen music on the app and the screen of my smartphone is looked, I can't access the menu to skip songs. I must do my code and return to the app. But at first it work. Can someone help me

Joe

Community Legend

1775 Views

1 replies

0 likes

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music pause is missing

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and not sure on where i want to go but even pandora ha...

Casual Listener

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and...

343 Views

0 replies

1 likes

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[Android][Playlists] Do not automatically clear caches!

A constant problem I appear to be having is when my login to Spotify times out and I have to log back in all of my downloaded playlists are gone. This have eaten my data several times as I like listening to my playlists at work where I am on Cellular...

Newbie

A constant problem I appear to be having is when my login to Spotify times out and I have to log back in all of my downloaded playlists are gone. This have eaten my data several times as I like liste...

309 Views

0 replies

0 likes

Android
Playlists
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