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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111690 Views

26 replies

3 likes

  • 111690 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224769 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224769 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582143 Views

79 replies

3 likes

  • 582143 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479099 Views

577 replies

40 likes

Account
Free
  • 479099 Views
  • 577 replies
  • 40 likes

mobile app: can't connect

Hello ! When I try to connect to the mobile app of Spotify it doesn't work and there is an error msg saying that password is incorrect. I changed a few times and it is still not working (whil that password works on my PC). I deleted the app and downl...

Casual Listener

Hello ! When I try to connect to the mobile app of Spotify it doesn't work and there is an error msg saying that password is incorrect. I changed a few times and it is still not working (whil that pa...

Alexast7

Casual Listener

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

Spotify now screwed up on Android box

I quite often use Spotfy on the PC to control the version running on my android box. The android is connected ot the TV and so it lets me play Spotify though my connected sound system. Now it has always been very por on android boxes. It tends to ass...

Newbie

I quite often use Spotfy on the PC to control the version running on my android box.  The android is connected ot the TV and so it lets me play Spotify though my connected sound system.  No...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Volume

My volume turns up and down as i play music. Sounds like the vocals come in and out of the background of the song. Yes i have set the extreme settings on and messed with the equalizerSpotify is the only app that does this!!!!!

Newbie

My volume turns up and down as i play music. Sounds like the vocals come in and out of the background of the song. Yes i have set the extreme settings on and messed with the equalizer Spotify is the...

Catee

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Problem with playlist on android.

Hello, I have a problem with the spotify app on android, in the "Recently played" part of the application there is a playlist of a disabled user that makes it impossible for me to remove or hide the playlist, when I try to access this playlist it ask...

Casual Listener

Hello, I have a problem with the spotify app on android, in the "Recently played" part of the application there is a playlist of a disabled user that makes it impossible for me to remove or hide the ...

ThiagoAmorim

Casual Listener

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
  • 0 likes

Spotify deletes the songs I downloaded

When I download my music to listen to thme without wifi connection they aren't downloaded any more when I come back to the app... That happens quite every day and I'm kind of disappointed because I'm paying for a lot of troubleSamsung 5Spotify Premiu...

Newbie

When I download my music to listen to thme without wifi connection they aren't downloaded any more when I come back to the app... That happens quite every day and I'm kind of disappointed because I'm...

Catee

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Solved!! How do I play a specific song using Google Voice

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice.When I say, "Okay Google play Third Eye Blind Misfits" for example it will play Third Eye B...

Music Fan

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice. When I say, "Okay Google play Third ...

kellyme

Music Fan

5988 Views

4 replies

0 likes

  • 5988 Views
  • 4 replies
  • 0 likes

Equalizer problems with imported songs

I synced a couple of songs on my phone which aren't available on spotify, I also have always my standard Android Equalizer with custom settings running.Now everytime i get from a song thats from spotify to a synced one the equalizer shuts completely ...

Newbie

I synced a couple of songs on my phone which aren't available on spotify, I also have always my standard Android Equalizer with custom settings running. Now everytime i get from a song thats from sp...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Too many devices

Hi people. I have posted this before but its happend again. I got a message along the lines of " you can only download to a max of 2/3 devices so all your downloads will be removed from this device". That device is my phone which is the ONLY device I...

Casual Listener

Hi people. I have posted this before but its happend again. I got a message along the lines of " you can only download to a max of 2/3 devices so all your downloads will be removed from this device"....

Joe

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Spotify connect volume problem on Sony SRS7

I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control.The volume control works perfectly on iphones but in my android (moto g4) don´t work at all. Is this normal on android or i missing something?

Casual Listener

I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control. The volume control works perfectly on iphones but in my android (moto g4) don´t work at al...

elfer83

Casual Listener

777 Views

4 replies

0 likes

  • 777 Views
  • 4 replies
  • 0 likes

Spotify stopping mid song on my Android phone

I can't figure out what is causing it, I can't even get through one song before it shuts off. This is a new problem, as I have used it on my phone for months without issues, and first noticed this problem yesterday. Doesn't matter if it is streaming ...

Casual Listener

I can't figure out what is causing it, I can't even get through one song before it shuts off.  This is a new problem, as I have used it on my phone for months without issues, and first noticed t...

Ciara1996

Newbie

15820 Views

9 replies

2 likes

  • 15820 Views
  • 9 replies
  • 2 likes

Superuser Contribution Songs I Haven't Downloaded Are Playing While I'm in OFFLINE Mode

When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play. That isn't the case, and then sometimes when I notice that I have a song that has been downloaded, I don't see an op...

Regular

When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play.  That isn't the case, and then sometimes when I notice that ...

WeReady

Regular

1220 Views

2 replies

0 likes

  • 1220 Views
  • 2 replies
  • 0 likes

advertisement video pauses my Spotify

I've been having an issue recently with Spotify advertisement videos.Soon as an advertisement video opens it will not play it keeps pausing and playing over and over.I cannot click on the back button cannot close the app cannot open Spotify until I r...

Visitor

I've been having an issue recently with Spotify advertisement videos. Soon as an advertisement video opens it will not play it keeps pausing and playing over and over. I cannot click on the back bu...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Playlist creation failure

I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I only get a message which says: "loading".I was doing t...

Newbie

I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I onl...

490 Views

0 replies

0 likes

  • 490 Views
  • 0 replies
  • 0 likes

Can't playing specific song

Hey everybody,I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, instead the "right key" menu pops up as you can see in th...

Newbie

Hey everybody, I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, inst...

Joe

Community Legend

872 Views

1 replies

0 likes

Play
Play Button
Play Next
  • 872 Views
  • 1 replies
  • 0 likes

Headphone issues with HTC One M8

After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it. Plus, the control button on the headphones is not...

Newbie

After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it...

Joe

Community Legend

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Offline songs sometimes/dont work all have been downloaded.

All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're greyed out they'll still work. So offline works sometim...

Gig Goer

All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're grey...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Spotify don't show in the notification bar or the lock screen

Hi.I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notification bar or lock screen, the widget doesn't work a...

Casual Listener

Hi. I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notif...

Hewcia33

Casual Listener

901 Views

4 replies

0 likes

  • 901 Views
  • 4 replies
  • 0 likes

UAE, dark ages of streaming

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I cannot make the payment. We are boarderlining 2017 no...

Newbie

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I ca...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes